ITunes match problems already tried everything i could find

I didnt know there was an itunes match forum also so i am reposting my post here:
I was just on the.phone with apple support the last two hours but they could not help me so I was hoping I might be finding help here.
We got a new iPhone (5s) and two iPod touch ( 5 refurbished) and wanted them to be set up with iTunes Match. What happened Is when I access the music app on any of those 3 devices only a small fraction of music (244 instead of over 5000) show up. To add insult to the injury when I click on them they won't play! They also won't download. Interestingly the songs are the exact same ones on the three devices
We also have two iPads and a MacBook Pro which all are working fine.
I tried everything I could find and what apple suggested but nothing worked ( e.g. Turning on and off iTunes Match, restarting, resetting/ whipping the device)
It's just wired that the thee new devices show the same music and the old ones show the full library. I even signed out off my account on my old ipad and when I signed in everything was accessible.
Thank you for any help!

everytime I try to open it, all my computer does is pretend like it's loading but then does nothing.
Can you check something for me please?
Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.
Now try to launch iTunes.
Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

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ITunes match problems already tried everything i could find

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