ITunes Match quitting unexpectedly before Step 3 (uploading process)
I have around a 9000 song library, and about 3/4 of that were matched in the iTunes Store no problem, so I can access that pretty easy. When I first set up iTunes Match to match my entire library, it ran about halfway through Step 3, uploading quite a few songs before quitting unexpectedly on me midpoint. I now have about 80% of my library up in the Cloud, with about 1000 songs left to upload, but any time I open iTunes and turn on iTunes Match, it starts to begin uploading the remaining songs, and before I can even see anything begin to upload, iTunes completely dies on me and quits. I don't know if it's a group of songs I'm trying to upload that are causing the error or not, and even if that was the problem, I have no idea how to find those songs in question. If there's another issue, I'd love to know what could be causing this. I've had nothing but problems since I bought this, and I'd like to have something I paid $25 work the way I want it to.
Thanks in advance.
Michael, thanks for all your hardwork on this and I see the intentin in the link provided. I have the same 2 songs hanging there. Trying to watch the "Music", which has more than 2 songs uploading, and when it crashes, there are 11 songs downloading. How does a novice like myself discern what to "delete" with so many moving parts?
Similar Messages
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ITunes Match crashes during 3rd step when uploading songs to the iCloud
Hello There,
I have just one issue with iTunes Match which causes me to be slightly skeptical, although it is such an amazing way to listen to music ect.
I have about 15000 songs and most of them were added on the iCloud, however only around 200 still needed to be added manually on the iCloud. The issue appears right after the second step where the songs starts uploading. All of a sudden iTunes just crashes and asks me to close the program.
Just to add I am using a dell desktop PC with windows 7, and everything is up to date including latest updates of the iTunes.
What can I do to sort this issue out, so the rest of my music can be added to the iCloud without having iTunes to crash during uploads?hi,
See this link.
http://support.apple.com/kb/HT4914
I have read elsewhere that some people have used match with XP successfully but they were having more and more problems with each upgrade of iTunes.
Have you tried removing the tracks that are still waiting to be matched or uploaded. There may a track that is causing the problem. Once you have removed outstanding track update imatch. If this works, gradually add the tracks back a few at a time.
Jim -
Safari and itunes quit unexpectedly before they boot on osx 10.9.4
itunes and safari quite unexpectedly before boot up. I completed a advanced hardware test with the boot cd that came with the mac and found no problems, also repaired all my permissions and still having a problem
Everything was working fine previously
On the app store app, when launches nothing loads
all other software on my computer works, mail, word, chrome etc
this is an issue on my imac below
imac
osx 10.9,4
2.8 ghz intel core 2 duo
4gb 800Mhz DDR2 RAM
please see below the crash report from safari
rocess: Safari [3550]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.5 (9537.77.4)
Build Info: WebBrowser-7537077004000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [189]
Responsible: Safari [3550]
User ID: 502
Date/Time: 2014-07-14 15:39:52.067 +0100
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 22BD5992-546E-1BAC-24ED-ECF92470FAEE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000fffffef8
VM Regions Near 0xfffffef8:
-->
__TEXT 00000001023ca000-00000001023cb000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff8a638d89 ***::StringBuilder::characters() const + 9
1 com.apple.WebCore 0x00007fff8a7f5358 WebCore::XPath::FunId::evaluate() const + 696
Thread 1:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib 0x00007fff84371392 fsync + 10
1 libsqlite3.dylib 0x00007fff85f11868 unixSync + 56
2 libsqlite3.dylib 0x00007fff85f66064 pagerWalFrames + 1844
3 libsqlite3.dylib 0x00007fff85f11379 sqlite3PagerCommitPhaseOne + 793
4 libsqlite3.dylib 0x00007fff85f0137e sqlite3BtreeCommitPhaseOne + 814
5 libsqlite3.dylib 0x00007fff85eca4b2 sqlite3VdbeHalt + 2690
6 libsqlite3.dylib 0x00007fff85efa897 sqlite3VdbeExec + 70727
7 libsqlite3.dylib 0x00007fff85ee840a sqlite3_step + 666
8 libsqlite3.dylib 0x00007fff85eabf38 sqlite3_exec + 440
9 com.apple.CFNetwork 0x00007fff870dcefd __CFURLCache::PostDatabaseOpenPragmaExecute_NoLock() + 35
10 com.apple.CFNetwork 0x00007fff870dcd09 __CFURLCache::OpenDatabase() + 367
11 com.apple.CFNetwork 0x00007fff870dcb3f __CFURLCache::ProcessCacheTasks0(bool) + 1373
12 com.apple.CFNetwork 0x00007fff870dc481 __CFURLCache::ProcessCacheTasks(bool) + 53
13 com.apple.CFNetwork 0x00007fff870dbf56 __CFURLCache::_CFURLCacheTimerCallback0() + 286
14 com.apple.CFNetwork 0x00007fff870dbdd7 __CFURLCache::_CFURLCacheTimerCallback(void*) + 43
15 com.apple.CFNetwork 0x00007fff870dbcff ___ZN12__CFURLCache29SignalWorkerTaskToPerformWorkEv_block_invoke + 18
16 libdispatch.dylib 0x00007fff8bc271bb _dispatch_call_block_and_release + 12
17 libdispatch.dylib 0x00007fff8bc2428d _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff8bc26673 _dispatch_queue_drain + 451
19 libdispatch.dylib 0x00007fff8bc279c1 _dispatch_queue_invoke + 110
20 libdispatch.dylib 0x00007fff8bc25f87 _dispatch_root_queue_drain + 75
21 libdispatch.dylib 0x00007fff8bc27177 _dispatch_worker_thread2 + 40
22 libsystem_pthread.dylib 0x00007fff8db62ef8 _pthread_wqthread + 314
23 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff84371662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8bc26421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8bc26136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 4:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8436ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8436bd18 mach_msg + 64
2 liblaunch.dylib 0x00007fff8635485a 0x7fff86351000 + 14426
3 liblaunch.dylib 0x00007fff86351edc bootstrap_look_up3 + 60
4 libxpc.dylib 0x00007fff81f28c8d _xpc_domain_extension_request + 158
5 libdispatch.dylib 0x00007fff8bc2428d _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff8bc26082 _dispatch_root_queue_drain + 326
7 libdispatch.dylib 0x00007fff8bc27177 _dispatch_worker_thread2 + 40
8 libsystem_pthread.dylib 0x00007fff8db62ef8 _pthread_wqthread + 314
9 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff84371962 pread + 10
1 libsqlite3.dylib 0x00007fff85eaa1d4 unixRead + 100
2 libsqlite3.dylib 0x00007fff85ed05ee readDbPage + 478
3 libsqlite3.dylib 0x00007fff85ecf18d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x00007fff85f7be72 checkList + 146
5 libsqlite3.dylib 0x00007fff85f7c69b checkTreePage + 1051
6 libsqlite3.dylib 0x00007fff85f7c7ca checkTreePage + 1354
7 libsqlite3.dylib 0x00007fff85ef7d53 sqlite3VdbeExec + 59651
8 libsqlite3.dylib 0x00007fff85ee840a sqlite3_step + 666
9 com.apple.WebCore 0x00007fff89afd109 WebCore::SQLiteStatement::step() + 73
10 com.apple.WebCore 0x00007fff8a246a9e WebCore::IconDatabase::checkIntegrity() + 110
11 com.apple.WebCore 0x00007fff89afc9f1 WebCore::IconDatabase::performOpenInitialization() + 65
12 com.apple.WebCore 0x00007fff89afc303 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
13 com.apple.JavaScriptCore 0x00007fff88899f5f ***::wtfThreadEntryPoint(void*) + 15
14 libsystem_pthread.dylib 0x00007fff8db61899 _pthread_body + 138
15 libsystem_pthread.dylib 0x00007fff8db6172a _pthread_start + 137
16 libsystem_pthread.dylib 0x00007fff8db65fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8436ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8436bd18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff84fe0377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff84fe02ad thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8db61899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8db6172a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8db65fc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8436ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8436bd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8353bf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8353b539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8353ae75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8aaf3967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8aaf376b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff8db61899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8db6172a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8db65fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x00000000fffffef8 rcx: 0x00000001025e1880 rdx: 0x0000000000000000
rdi: 0x00000000fffffef8 rsi: 0x0000000000000000 rbp: 0x00007fff5d835148 rsp: 0x00007fff5d835138
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000010 r11: 0x00000001025e1880
r12: 0x0000000002591a00 r13: 0x0000608000134000 r14: 0x00000000025a5c18 r15: 0x0000000002591a00
rip: 0x00007fff8a638d89 rfl: 0x0000000000010206 cr2: 0x00000000fffffef8
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff8d66a000 - 0x7fff8d69afff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
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0x7fff8da60000 - 0x7fff8da67ffb libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib
0x7fff8da68000 - 0x7fff8da8dff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8dabb000 - 0x7fff8dac5ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8dac6000 - 0x7fff8dae2fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff8db06000 - 0x7fff8db07fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff8db60000 - 0x7fff8db67ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8db68000 - 0x7fff8db68fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8db92000 - 0x7fff8db93ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8db94000 - 0x7fff8dba5ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff8dc27000 - 0x7fff8dc27ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8dca5000 - 0x7fff8dcc2ff7 com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8dcc3000 - 0x7fff8e1c9ffb com.apple.Safari.framework (9537 - 9537.77.4) <4DA7F240-5451-3C23-9ADA-CFE34FB51FDB> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x7fff8e211000 - 0x7fff8e213ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x7fff8e214000 - 0x7fff8e218ff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
0x7fff8e320000 - 0x7fff8e385ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8eab0000 - 0x7fff8ead4ff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8ead5000 - 0x7fff8ead7ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff8ead8000 - 0x7fff8eb1ffff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8eb20000 - 0x7fff8edcaff5 com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8edcb000 - 0x7fff8ee09ff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8ee0f000 - 0x7fff8ee60ff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8ee76000 - 0x7fff8f023f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff8f5d7000 - 0x7fff8f5dcfff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8f5dd000 - 0x7fff8f5ddff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff8f5de000 - 0x7fff8f616ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8f617000 - 0x7fff8f628ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff8f629000 - 0x7fff8f639fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff8f6f3000 - 0x7fff8f6f3ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8f72a000 - 0x7fff8f72bff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x7fff8f72c000 - 0x7fff8f732ff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff8f816000 - 0x7fff8f823ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff8f827000 - 0x7fff8f8a8fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8f8a9000 - 0x7fff8fb06ffa com.apple.RawCamera.bundle (5.05 - 743) <362EA30F-3B5A-35C4-9455-339B0FDC89C6> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3339
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.7M resident=88.7M(48%) swapped_out_or_unallocated=97.0M(52%)
Writable regions: Total=1.0G written=3604K(0%) resident=4380K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
Foundation 4K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 28.4M
MALLOC (admin) 32K
SQLite page cache 896K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 364K
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 66.2M
__TEXT 119.5M
__UNICODE 544K
mapped file 34.0M
shared memory 4K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 344.5M
Unable to gather system configuration information.Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D53362020
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D53362020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3500630AS Q, 500.11 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
Thunderbolt Bus:Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
HT204406 My iTunes Match will not complete Step 3 of the uploading process. Many songs are "waiting"
My iTunes Match will not complete Step 3 of the uploading process. I have over 700 "items" designated as "waiting." I have restarted multiple times but it stalls at this point.
I've been reading all these comments about how match is not working and people are having problems uploading all their songs. My problem is more basic than that. When I open iTunes I immediately get the spinning color disc of death and I can't do anything at all. I can't go to the store. I can't listen to a song. I can't do anything. I just tried to sync my iPod. I pugged it into my computer, iTunes started up, looked like it was going to sync, then the spinning disc again. So forget match; I can't do anything, nada, nothing. I even tried to send my iTunes application to trash, but I got a message saying I couldn't do that because it was needed for OS X. Talk about a do loop, this is unbelievable.
Is anyone else having the problem I am having? -
ITunes Match stops working at Step 3 in windows - aborts iTunes
When running iTunes Match, steps 1 & 2 load and a green check mark is seen for each. When it moves to step 3 an error message immediately appeas that indicates "iTunes has stopped working" and iTunes must be shut down. I purchased iTunes Match on October 26th and have spent hours and hours on the phone with 5 different Apple tech support personnel since October 27th (Case # 523193741). I called tech support again yesterday and asked if I could bring my Windpows 7 laptop into an Apple store to see if the problem could be solved. The apppointment was made for today, November 15th, in Tigard (Washington Square) store. Bottom line, the "iTunes is not working" error message popped up again. The Apple tech expert looked at me and said "I can't help you, I've never seen that before." Has anyone found a fix that really works for the step 3 "iTunes has stopped working" problem? Thanks.
Jim,
There are just too many "waiting" tracks to process and iTunes Match crashed again at Step 3 this morning. It doesn't seem to matter that all music was purchased from iTunes or uploaded from my personal collection of CDs purchased from Towers Records, Virgin Megastore, and various record clubs. I am at the end of my rope and have decided to abort further attempts. Having spent more than 12 hours with various Apple tech support reps since October 27th, including the trip to the Genius bar at the Tigard store in Oregon on November 15th and also including your recommendations, there appears to be no acceptable (for me) solution.
BTW, I purchased an iPad Mini with retina display on November 15th during the visit to the Genius bar at the Tigard store. Since I still have a iPod Classic with 60GB of music on it (mostly classical) and also have access to radio stations around the world that play classical music using the Tune-in app on my iPod Touch (and on my new iPad Mini) I'm good to go without iTunes Match. It will be cancelled.
Thanks again for your efforts.
Evelyn -
ITunes Match now stalls on step 1. I have a PC with Windows Vista. I've use Match for a long time
iTunes Match now stalls on step 1. I have a PC with Windows Vista. I've used iTunes Match for a long time & it has worked well until last week. Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone. 6 new albums can't be seen at all. I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it. Any suggestions?
iTunes Match is stalled in the same place again today. Step 1 seems to have completed as the blue progress bar is complete. The message says "Delivering your iTunes Match results..." When I went to bed last night, this is where iTunes was stuck. But this morning, Match had stopped trying to "deliver." It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
This is what I did yesterday - I looked at My Music and clicked "Songs." I then added the "iCloud" column and sorted by that field. I found about 100 files that had a problem of some sort (cloud with exclamation point inside). Each of them had lost track of where the music file was - even though the music files were exactly where they should have been. I re-linked (one at a time) all of the music files to the song titles. In the cloud field one song was described as "ineligible for iTunes Match." It had a could with a line drawn through it. I didn't know what that meant, so I deleted the song.
I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library. This took several hours but it did seem to complete because it changed to the "delivering results" message. However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside. Yesterday these songs wouldn't play until I re-linked the files. Today they will play as expected, but they still have the "error cloud.' To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC. They stutter regularly throughout playback. However, if I download one of those songs or albums to my phone, it plays perfectly.
I hope this helps someone to explain what my problem is & the appropriate solution. I have a little more than 12,000 songs in my library in case that makes a difference. Should I just delete the files with he "error cloud"? All of the songs appear to be still in the cloud because they are available for download to my phone. -
ITunes Match crashes while at step 3.
iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?
I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
any ideas? -
ITunes Match won't pass Step 2
iTunes Match will not complete Step 2: Matching your music with songs in the iTunes Store. It just continues to search with the progress bar saying that 12006 out of 12020 Songs checked. It never moves on to Step 3: Upload artwork and remaining songs. Any tips?
Hi,
First stop match process. Add iCloud status column to song view - go to menu > view > view options and tick box. This column will tell you what has been matched, uploaded, purchased, duplicate, ineligible and more importantly waiting. You should find this 'waiting' tracks - looks like 14. Delete them from library but don't move to trash. Now select 'update iTunes match' from store menu. If process completes try readding those tracks.
Jim -
Itunes continuously quits unexpectedly
After recent update Itunes continuously quits unexpectedly.
Here's the report for apple.
Process: iTunes [1505]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.0.1 (11.0.1)
Build Info: iTunes-1101012001000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [281]
User ID: 501
Date/Time: 2012-12-26 13:03:45.753 +0200
OS Version: Mac OS X 10.8.2 (12C3006)
Report Version: 10
Interval Since Last Report: 289904 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 16164 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 69FFF109-F722-427A-B1C3-A3FFABB2A630
Crashed Thread: 20
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011c192000
VM Regions Near 0x11c192000:
MALLOC_LARGE (reused) 000000011bd92000-000000011c192000 [ 4096K] rw-/rwx SM=PRV
-->
CoreServices 000000011c613000-000000011ca94000 [ 4612K] rw-/rwx SM=COW
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.HIToolbox 0x00007fff8e8e40a4 RunCurrentEventLoopInMode + 209
6 com.apple.HIToolbox 0x00007fff8e8e3e42 ReceiveNextEventCommon + 356
7 com.apple.HIToolbox 0x00007fff8e8e3cd3 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff8b21a613 _DPSNextEvent + 685
9 com.apple.AppKit 0x00007fff8b219ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10 com.apple.AppKit 0x00007fff8b211283 -[NSApplication run] + 517
11 com.apple.iTunes 0x000000010384b4c3 0x103659000 + 2041027
12 com.apple.iTunes 0x000000010384b34c 0x103659000 + 2040652
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff85619d16 kevent + 10
1 libdispatch.dylib 0x00007fff85627dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff856279ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x0000000103674218 0x103659000 + 111128
3 com.apple.iTunes 0x000000010367393b 0x103659000 + 108859
4 com.apple.iTunes 0x000000010367367a 0x103659000 + 108154
5 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
6 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
7 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103699569 0x103659000 + 263529
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 5:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.CoreVideo 0x00007fff8620b2d4 CVDisplayLink::runIOThread() + 680
3 com.apple.CoreVideo 0x00007fff8620b013 startIOThread(void*) + 148
4 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
5 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x0000000103674218 0x103659000 + 111128
3 com.apple.iTunes 0x000000010369948d 0x103659000 + 263309
4 com.apple.iTunes 0x00000001037efdc5 0x103659000 + 1666501
5 com.apple.iTunes 0x00000001037efd0d 0x103659000 + 1666317
6 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.iTunes 0x00000001037fc7ae 0x103659000 + 1718190
3 com.apple.iTunes 0x00000001036acf78 0x103659000 + 343928
4 com.apple.iTunes 0x00000001037fd343 0x103659000 + 1721155
5 com.apple.iTunes 0x00000001039030fc 0x103659000 + 2793724
6 com.apple.iTunes 0x00000001037ee2c6 0x103659000 + 1659590
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70dfc3 _pthread_cond_wait + 927
2 com.apple.iTunes 0x00000001036aab7d 0x103659000 + 334717
3 com.apple.iTunes 0x00000001036aaa40 0x103659000 + 334400
4 com.apple.iTunes 0x00000001036aa9d7 0x103659000 + 334295
5 com.apple.iTunes 0x00000001036aa83d 0x103659000 + 333885
6 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff85618996 __accept + 10
1 com.apple.iTunes 0x00000001041046ab 0x103659000 + 11187883
2 com.apple.iTunes 0x00000001040ed05e 0x103659000 + 11092062
3 com.apple.iTunes 0x00000001040ecfa1 0x103659000 + 11091873
4 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
5 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff85618996 __accept + 10
1 com.apple.iTunes 0x00000001041046ab 0x103659000 + 11187883
2 com.apple.iTunes 0x00000001040ed05e 0x103659000 + 11092062
3 com.apple.iTunes 0x00000001040ecfa1 0x103659000 + 11091873
4 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
5 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 11:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff85619322 __select + 10
1 com.apple.CoreFoundation 0x00007fff8ac804e6 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x0000000103674218 0x103659000 + 111128
3 com.apple.iTunes 0x000000010369948d 0x103659000 + 263309
4 com.apple.iTunes 0x00000001036a8d0a 0x103659000 + 326922
5 com.apple.iTunes 0x00000001036a9e3a 0x103659000 + 331322
6 com.apple.iTunes 0x0000000104142796 0x103659000 + 11442070
7 com.apple.iTunes 0x0000000103c70b2e 0x103659000 + 6388526
8 com.apple.iTunes 0x0000000103c7101b 0x103659000 + 6389787
9 com.apple.iTunes 0x0000000103e0d7e3 0x103659000 + 8079331
10 com.apple.iTunes 0x0000000103e0b45a 0x103659000 + 8070234
11 com.apple.iTunes 0x0000000103e103ed 0x103659000 + 8090605
12 com.apple.iTunes 0x0000000103e0fece 0x103659000 + 8089294
13 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
14 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
15 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x0000000103674218 0x103659000 + 111128
3 com.apple.iTunes 0x000000010369948d 0x103659000 + 263309
4 com.apple.iTunes 0x00000001036a8d0a 0x103659000 + 326922
5 com.apple.iTunes 0x00000001036a9e3a 0x103659000 + 331322
6 com.apple.iTunes 0x0000000103d3591f 0x103659000 + 7194911
7 com.apple.iTunes 0x000000010402604c 0x103659000 + 10276940
8 com.apple.iTunes 0x0000000104025ef5 0x103659000 + 10276597
9 com.apple.iTunes 0x00000001041f0886 0x103659000 + 12155014
10 com.apple.CoreFoundation 0x00007fff8acf3f26 __CFDictionaryApplyFunction_block_invoke_0 + 22
11 com.apple.CoreFoundation 0x00007fff8ac1dd80 CFBasicHashApply + 128
12 com.apple.CoreFoundation 0x00007fff8ac3b8ee CFDictionaryApplyFunction + 158
13 com.apple.iTunes 0x00000001041f01a5 0x103659000 + 12153253
14 com.apple.iTunes 0x00000001041f008c 0x103659000 + 12152972
15 com.apple.iTunes 0x00000001041ef100 0x103659000 + 12148992
16 com.apple.iTunes 0x00000001036aa8b6 0x103659000 + 334006
17 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
18 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
19 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 20 Crashed:
0 com.apple.audio.codecs.Components 0x0000000109f2efd0 AACEncoder::WriteBitstream(int*, unsigned char*) + 2068
1 com.apple.audio.codecs.Components 0x0000000109f2f307 AACEncoder::AACEncodeOutput(unsigned char*, int, int*) + 77
2 com.apple.audio.codecs.Components 0x0000000109f30fa8 AACEncoder::EncodeFrame(float*, unsigned int, AACCE_EncodeReturns*, unsigned char*) + 442
3 com.apple.audio.codecs.Components 0x0000000109f2a834 ACMP4AACBaseEncoder::ProduceOutputPackets(void*, unsigned int&, unsigned int&, AudioStreamPacketDescription*) + 246
4 com.apple.audio.codecs.Components 0x0000000109f700b1 ProduceOutputPackets(void*, void*, unsigned int*, unsigned int*, AudioStreamPacketDescription*, unsigned int*) + 23
5 com.apple.audio.toolbox.AudioToolbox 0x00007fff8a3dfa4c _AT_AudioCodecProduceOutputPackets + 130
6 com.apple.iTunes 0x00000001039a4bc5 0x103659000 + 3455941
7 com.apple.iTunes 0x000000010368af83 0x103659000 + 204675
8 com.apple.iTunes 0x0000000103bb7781 0x103659000 + 5629825
9 com.apple.iTunes 0x0000000103bb7fb2 0x103659000 + 5631922
10 com.apple.iTunes 0x0000000103bb8b6b 0x103659000 + 5634923
11 com.apple.iTunes 0x0000000104026874 0x103659000 + 10279028
12 com.apple.iTunes 0x00000001040269de 0x103659000 + 10279390
13 com.apple.iTunes 0x00000001041f0f30 0x103659000 + 12156720
14 com.apple.CoreFoundation 0x00007fff8acf3f26 __CFDictionaryApplyFunction_block_invoke_0 + 22
15 com.apple.CoreFoundation 0x00007fff8ac1dd80 CFBasicHashApply + 128
16 com.apple.CoreFoundation 0x00007fff8ac3b8ee CFDictionaryApplyFunction + 158
17 com.apple.iTunes 0x00000001041f01a5 0x103659000 + 12153253
18 com.apple.iTunes 0x00000001041f008c 0x103659000 + 12152972
19 com.apple.iTunes 0x00000001041ef100 0x103659000 + 12148992
20 com.apple.iTunes 0x00000001036aa8b6 0x103659000 + 334006
21 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
22 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
23 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x0000000103674218 0x103659000 + 111128
3 com.apple.iTunes 0x000000010369948d 0x103659000 + 263309
4 com.apple.iTunes 0x00000001036a8d0a 0x103659000 + 326922
5 com.apple.iTunes 0x00000001036a9e3a 0x103659000 + 331322
6 com.apple.iTunes 0x0000000103887678 0x103659000 + 2287224
7 com.apple.iTunes 0x0000000103887002 0x103659000 + 2285570
8 com.apple.iTunes 0x000000010367fc7f 0x103659000 + 158847
9 com.apple.iTunes 0x000000010367d940 0x103659000 + 149824
10 com.apple.iTunes 0x0000000104024e41 0x103659000 + 10272321
11 com.apple.iTunes 0x0000000104026329 0x103659000 + 10277673
12 com.apple.iTunes 0x00000001041f1781 0x103659000 + 12158849
13 com.apple.iTunes 0x00000001041f06a5 0x103659000 + 12154533
14 com.apple.iTunes 0x00000001041f008c 0x103659000 + 12152972
15 com.apple.iTunes 0x00000001041ef100 0x103659000 + 12148992
16 com.apple.iTunes 0x00000001036aa8b6 0x103659000 + 334006
17 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
18 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
19 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x00000001036aab59 0x103659000 + 334681
3 com.apple.iTunes 0x00000001036aaa40 0x103659000 + 334400
4 com.apple.iTunes 0x00000001036aa9d7 0x103659000 + 334295
5 com.apple.iTunes 0x00000001036aa83d 0x103659000 + 333885
6 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.iTunes 0x00000001037fc7ae 0x103659000 + 1718190
3 com.apple.iTunes 0x00000001036acf78 0x103659000 + 343928
4 com.apple.iTunes 0x00000001037fd343 0x103659000 + 1721155
5 com.apple.iTunes 0x0000000103bf64a2 0x103659000 + 5887138
6 com.apple.iTunes 0x00000001037ee2c6 0x103659000 + 1659590
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ac3b803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ac40ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ac406b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation 0x00007fff8ac4f371 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000103800b8a 0x103659000 + 1735562
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff856196d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c70beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c70bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c6f6171 start_wqthread + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff856196d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c70beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c70bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c6f6171 start_wqthread + 13
Thread 28:
0 libsystem_kernel.dylib 0x00007fff856196d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c70beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c70bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c6f6171 start_wqthread + 13
Thread 29:
0 libsystem_kernel.dylib 0x00007fff856196d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c70beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c70bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c6f6171 start_wqthread + 13
Thread 30:
0 libsystem_kernel.dylib 0x00007fff856196d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c70beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c70bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c6f6171 start_wqthread + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff85617686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85616c42 mach_msg + 70
2 com.apple.iTunes 0x00000001037fc7ae 0x103659000 + 1718190
3 com.apple.iTunes 0x00000001036acf78 0x103659000 + 343928
4 com.apple.iTunes 0x00000001037fd343 0x103659000 + 1721155
5 com.apple.iTunes 0x0000000103802e97 0x103659000 + 1744535
6 com.apple.iTunes 0x0000000103fb7f0d 0x103659000 + 9826061
7 com.apple.iTunes 0x0000000103fadcdc 0x103659000 + 9784540
8 com.apple.iTunes 0x0000000103fad8ee 0x103659000 + 9783534
9 com.apple.iTunes 0x00000001037fccf7 0x103659000 + 1719543
10 com.apple.iTunes 0x00000001037fc7eb 0x103659000 + 1718251
11 com.apple.iTunes 0x00000001037ee2d8 0x103659000 + 1659608
12 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
13 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib 0x00007fff85619faa pread + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff8fd1ce5f BasicRead(FileRecord*, short, long long, unsigned long long*, void*, unsigned long long*) + 618
2 com.apple.CoreServices.CarbonCore 0x00007fff8fd316ec PBReadForkSync + 85
3 com.apple.CoreServices.CarbonCore 0x00007fff8fd2edd0 FSReadFork + 45
4 com.apple.iTunes 0x000000010365e250 0x103659000 + 21072
5 com.apple.iTunes 0x0000000103be15a3 0x103659000 + 5801379
6 com.apple.iTunes 0x00000001036aa8c2 0x103659000 + 334018
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 33:
0 libsystem_kernel.dylib 0x00007fff85619faa pread + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff8fd1ce5f BasicRead(FileRecord*, short, long long, unsigned long long*, void*, unsigned long long*) + 618
2 com.apple.CoreServices.CarbonCore 0x00007fff8fd316ec PBReadForkSync + 85
3 com.apple.CoreServices.CarbonCore 0x00007fff8fd2edd0 FSReadFork + 45
4 com.apple.iTunes 0x000000010365e250 0x103659000 + 21072
5 com.apple.iTunes 0x0000000103be15a3 0x103659000 + 5801379
6 com.apple.iTunes 0x00000001036aa8c2 0x103659000 + 334018
7 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
8 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 34:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x00000001036aab59 0x103659000 + 334681
3 com.apple.iTunes 0x00000001036aaa40 0x103659000 + 334400
4 com.apple.iTunes 0x00000001036aa9d7 0x103659000 + 334295
5 com.apple.iTunes 0x00000001036aa83d 0x103659000 + 333885
6 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 35:
0 libsystem_kernel.dylib 0x00007fff856190fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8c70df89 _pthread_cond_wait + 869
2 com.apple.iTunes 0x00000001036aab59 0x103659000 + 334681
3 com.apple.iTunes 0x00000001036aaa40 0x103659000 + 334400
4 com.apple.iTunes 0x00000001036aa9d7 0x103659000 + 334295
5 com.apple.iTunes 0x00000001036aa83d 0x103659000 + 333885
6 com.apple.iTunes 0x000000010365f6d2 0x103659000 + 26322
7 libsystem_c.dylib 0x00007fff8c709742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8c6f6181 thread_start + 13
Thread 20 crashed with X86 Thread State (64-bit):
rax: 0x00000000000000ce rbx: 0x000000000000025c rcx: 0x0000000000000018 rdx: 0x0000000000000008
rdi: 0x00007f9036ed36c0 rsi: 0x0000000000000008 rbp: 0x000000010ea5edf0 rsp: 0x000000010ea5ed40
r8: 0x00000000ffffd848 r9: 0x00007f903147e600 r10: 0x0000000000000061 r11: 0x00000000fc000000
r12: 0x0000000000000001 r13: 0x00007f9031403e00 r14: 0x0000000000000340 r15: 0x000000011c191da4
rip: 0x0000000109f2efd0 rfl: 0x0000000000010286 cr2: 0x000000011c192000
Logical CPU: 0
Binary Images:
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0x7fff86f09000 - 0x7fff86f77fff com.apple.framework.IOKit (2.0.1 - 755.20.4) <F2E5AC1B-F03D-3916-B239-7B421579DFA5> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x7fff86fa5000 - 0x7fff86fa7ff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff86fa8000 - 0x7fff86fb7ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff86fb8000 - 0x7fff87045ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff87062000 - 0x7fff87157fff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x7fff8726a000 - 0x7fff874c5ff7 com.apple.QuartzComposer (5.1 - 284) <D9CDC9ED-9F03-30F0-80DF-BA189A054AC9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
Mine is doing the same thing, and no one seems to know the answer! I'm just gonna take my Mac to Geeksquad.
-
ITunes Match program not responding step 1
Whenever I click update iTunes Match, it goes to step 1 and about 1/4 of the way through it (scanning my library), itunes program stops responding and closes itself. I have tried unistalling and reinstalling iTunes serveral times. My iTunes is also up to date with 10.5.1. Any help would be greatly appreciated!
So, I think I have fixed the issue. I had to copy my xml .xml file over to my desktop, delete my.itl file from the library, open an empty library and re-import the .xml file. It was pretty scary, but I'm good about backing up, and the only major pain with this process was that it required me to change the media type on my user imported tv shows back to tv show from movie. Other than that, it worked like a charm, and i I am once again a happy iTunes Match user. Probably wont won't be doing another mass delete anytime soon, but then, I shouldnt shouldn't have any real need to.
Here was the support article I referred to. http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US -
Purchased iTunes Match, computer died during Step 1! wont work.
purchased iTunes Match, computer died during Step 1 (gathering info about library) and now it only completes step1 and NEVER goes to step2 no matter what i try. help!i
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054 -
HT201262 what do you do when an app quits unexpectedly before it opens?
what do you do when an app quits unexpectedly before it opens?
It could be Mountain Lion. Developers have had access to Mountain Lion beta builds for many months, so it seems like they would have worked out the bugs before release, especially a major bug that causes the app to crash. Make sure you are installing the latest version downloaded from the developer's web site, not a version that came with your Kobo device.
Sometimes, an app's preference file gets corrupted and the app crashes when it tries to read its preference file at launch. So you can try deleting its preference file, so that the app can create a new one.
In Finder, from the menu bar, select Go -> Go to Folder. Type
/Users/<your user home folder name>/Library
replacing <your user home folder name>.
This will take you do your user account Library folder. Go into the Preferences folder, and find the preference file for the Kobo app. Its name will probabaly start with "kobo" or "com.kobo" or otherwise have "kobo" as part of the name, and end in ".plist". Drag this file to the Desktop (so that it's no longer in the Preferences folder); don't trash it because if this is not the problem, you can put it back later.
Then, try running the Kobo app again. -
HT204406 My iTunes Match gets stuck on step 1
My iTunes Match gets stuck on step 1 and won't go any further. I will leave my computer on all day and night and iTunes Match doesn't move past step 1. What can I do to resolve this issue?
Cancel it and try again.
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HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library
iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs -
ITUNES MATCH - Need help. Windows 7 Error message on upload (Step 3) from PC - 3 times get "Windows must close program [iTunes]" with only 30-50 of 500+ songs. Anyone have this issue of iTunes crashing?
Exactly the same problem here. As far as I can see this problem has been around since Match was first released with no action from Apple to rectify it. I've spent days trying to get this to work now and unless I get a fix soon, I'm going to pull my Match membership and ask for a refund because this is not what I signed up for...
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