ITunes Match removes content that you paid for
iTunes Match will DESTROY playlists, your library and will in fact remove content from your library; this content can mean items that you burned into iTunes AND items that you purchased from iTunes (and have receipts for)
Here is an except from their terms and conditions:
iTunes Match is provided on an “AS IS” basis and may contain errors or inaccuracies that could cause failures, corruption or loss of data and/or information, including music, playlist, and play history, from your computer or device and from peripherals (including, without limitation, servers and other computers) connected thereto. You should back up all data and information on your computer or device and any peripherals prior to using iTunes Match. You expressly acknowledge and agree that all use of iTunes Match is at your sole risk. To the extent permitted by law, Apple shall have no liability with respect to your use of iTunes Match, including the inability to access matched or uploaded content.
What is so disturbing is, that depending upon WHICH customer service agent you get, you may or may not get your files replaced! DO NOT USE iTunes MATCH or GENIUS if you have a large library. My library is 34,000+ songs (mostly purchased from Apple) 119 Music Videos (all Purchased from Apple) 504 Movies & 2200+ Television Episodes (movies and TV shows ALL purchased from Apple).... iTunes Matched reeked havoc with my music playlists, it or Genius caused so many duplicates in my Movies and TV shows it was crazy and Apple's customer service has fallen off tremendously in the last couple of years. My problem with Apple iTunes Match goes back to the beginning of iTunes Match, and I spent 4 years asking via email if iTunes Match was the culprit. FINALLY I got a tech that was honest and admitted that they were aware of the problem.
The problem exists because Apple's iTunes library (the store having a MARVELOUS selection of Classical Material) is ill equipped to deal with Classical Music Albums without splitting them into numerous albums and confusing "songs" that have the same name. It also happened with some of my Rock Collection when the files/songs shared the same name, it would assume it was a duplicate and remove one, effectively gutting an album that I had paid for.
So the question is why doesn't Apple see fit to at least restore the music that was legitimately purchased from the iTunes Music store that it's iTunes Match system has removed? "At your own risk" should at least mean that the iTunes Reps are honest and knowledgeable concerning the issue. "As is" is one thing, and "Good Faith" is another! If you can't answer this question, please bring back the customer service we had when Steve Jobs was alive. (I've been with you guys since 1988!!!!)
Tim Ballard1 wrote:
So the question is why doesn't Apple see fit to at least restore the music that was legitimately purchased from the iTunes Music store that it's iTunes Match system has removed?
Oh goodness, I thought if I shared my situation that someone, even a Apple rep might say, "Hey I have a solution for you!"
The poster answered your question. Apple does not participate in the forum, and as users we wouldn't know why Apple does what it does. And, it is a violation of the TOS of the forum to speculate about Apple policy.
In response to the second post, you are not going to get an Apple rep here, since they do not participate in the forum. Unfortunately, no one here would be able to help you with your problem, since we are users, and do not have access to the iTunes Match system. You will have to deal with them on the situation. And yes, I did read that you have been dealing with them for 4 years, but again, that is not anything we can change. Good luck.
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If it's not available in your country and you do not have a copy of it in iTunes backed up on your computer, you don't.
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Why does my iphone refuse to accept my subscription for itunes match even though my account shows that i have paid for it.
My passwords are the same on both systems and my music is waiting in the cloud but still no go ....can anyone help before I fire the whole lot out of a cannon.iTunes Match is associated with a single iTunes Store account. So make sure you're logging into the mobile store on the iOS device using the same account you used to purchse the service.
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Hi Smokerz,
Yeah, that's what I thought. Just dragging from the Applications folder doesn't take into account any files the application has created in the Library > Application Support folder and I don't know where else (but I wouldn't be surprised if there are other places and files, depending on the nature of the app.)
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Contact iTunes support and explain your situation to them. They may let you redownload it at no cost.
http://www.apple.com/support/itunes/contact.html
If they don't, I'm afraid you'll have to purchase it again. Sorry.
B-rock -
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If you both have seperate iTunes Store accounts then basically, yes, it is going "screw up" your wife's account.
iTunes Match is designed as a single-user service which is associated with one and only one iTunes Store account ID. If you have subscribed on your account and want to activate the service on another computer that is already signed in with an account the present account must be signed out and then iTunes signed into your account. This means the other computer will have complete access to your account and will only be able to make purchases on your account. iTM is not designed to be signed in and out at will. If she has apps purchased with her iTunes Store account they will not be able to be updated. -
Is there a way to go and look at the purchases that I paid for on my ipad with itunes?
Is there a way for me to look at the purchases that I paid for on my ipad with itunes?
See this excellent user tip from another forum member turingtest2 outlining the different methods and software available to help you copy content from your iPod back to your PC and into iTunes.
Recovering your iTunes library from your iPod or iOS device
B-rock -
I lost itunes on my computer and lost downloaded content that I payed for. How do I get it back?
When you say that you lost iTunes do you just mean the program or your content ? Have you checked to see if the content is still on your computer but not in iTunes ?
If not then do you not have a backup of your purchases on, for example, external drives or CDs or DVDs ? If you have then you can copy that onto your computer and add it back into iTunes. If you havn't then if they are still available in the iTunes store (and content is occasionally removed so you should make/maintain your own backups and not rely on re-downloading) and if you use the same iTunes account as you originally used to purchase them, then you should be able to re-download apps and ibooks, and if you are in the US music and TV shows, for free : http://support.apple.com/kb/HT2519 . If you are not in the US and you want to re-download music or tv shows then you can try contacting Apple and asking for a re-download, but they are under no obligation to let you : http://www.apple.com/uk/support/itunes/contact/ -
I only get the message that I can't access iTunes and to try again later. Every time I try later I get the sam message. What am I doing wrong? Why buy all this stuff if it doesn't work? Apple has an incredible reputation, but you stuff that doesn't work, and how do you get someone to sort it for you as per any company who sold you a series of stuff that didn't work. Who do I call? What do I do? I just want the stuff that I paid for to work. Is this unreasonable? Is there a consumer regulatory group that anyone can recommend that could approach about stuff that you buy that doesn't work?
you dont need computer. go to settings > icloud and turn off what you dont want like photostream/calendars/contacts. for itunes 11.1 you need to go to itunes.com and download it then install it.
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Ok can anyone tell how I can get the apps that I paid for on iTunes and the app store using my I pad because I don't have a computer and when I try to redownload the apps it keeps asking me for my card number and when I give it my card info it says that it's an invalid number when I know that it's not
If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I was downloading $15 worth of iTunes songs from a gift card when my iPod died. Now, no credit & no songs on my iPod. Where did either my $$ go or my songs that I paid for disappear? How do I get one or the other? I have 2 of the same iPod's and logged onto both with the same as well as different apple ID's and passwords to each respective iPod and the completion of my downloaded songs has disappeared into thin air. Where did it go? How do I get the credit too re-download those songs to the correct iPod? Please help me!! [email protected]
What happens when you try to redownload them?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
On a computer go to iTunes>Store>View Account>Sign in and go to purchased history and see if you actually purchased them.
Try redeeming the card again
Contact iTunes
Apple - Support - iTunes - Contact Us -
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I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
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My friend just got back her stolen ipad...she says that she purchased all of her music and apps through the apple store. Will she be able to get back any of the content she has paid for?
If for some reason she has failed to maintain a backup copy, not good, then she can redownload some purchases in some countries:
Downloading past purchases from the iTunes ... - Support - Apple -
How do I notify Apple that I need a Refund of the $100.00 that I paid for fifty gigs of iCloud storage that I can't use because I thought I would be able to put my music library on it and found out I can't? Only iTunes purchases are capable of use in iCloud presently.
1-800-MYAPPLE
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How do I copy music from an old iPod? Why do you have to make things so difficult? These are my files that I paid for but once I put them on your devices, I no longer have control over them. I've wasted so much time on these stupid problems. I used to be able to do this until you "improved" things.
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