ITunes Match - Service Now Working - Root Cause?

From 7 Aug - 12 Aug '13 iTunes Match service failed to operate, it is now reliable in UK - has anyone seen an explanation from Apple?
Throughout the system status showed iTunes Match status Green with no issues logged: http://www.apple.com/support/systemstatus/
Many iTunes Match service users from multiple countries raised support calls (via support page above) and provided feedback direct to Apple via: http://www.apple.com/feedback/itunesapp.html
It would help to know where to look for Apple notification in case a future multi-day service outtage.
Everyone should have learned the importance of secure backup, discrete from iTunes.
Certainly iTunes Match cannot now be relied upon, which is a great pity.
Since launch it is only the adding of too many coutries at once that has caused such severe service interruption.
Associated threads, showing widespread disruption in many countries:
https://discussions.apple.com/thread/5223301?tstart=0
https://discussions.apple.com/thread/5225292?tstart=0
https://discussions.apple.com/thread/3495684?tstart=0
https://discussions.apple.com/thread/5225531?tstart=0

iTunes Match now running very smoothly in the UK.
Issues reported from other nations on forced timeout at Step 1 now very rare, Swiss & Belgians the most recent.
Likely that a significant round of infrastructure update / repair is complete.
Arguably the main shortfall is absense of communication from Apple.
Delighted that the service has been restored.

Similar Messages

HT204406 Since updating to ios6 on my iPhone 4S iTunes Match has not worked. The app stays open for about five seconds before crashing. With ios5 it was great and worth paying for. Now it is utterly useless. Apple, please listen and fix this problem.

Ever since I updated to ios 6 on my iPhone 4S, iTunes Match has not worked.
I have been through the process of deleting my iTunes control files, and that worked temporarily, but now I cannot listen to music through the service.
It shows my artists and albums, then takes forever to access the songs (often more than 10 minutes - and yes, that's using WiFi), more often than not crashing before it gets to that point, then repeatedly crashing when I try to open the Music App, so I can't even access things I've downloaded.
Has anyone else found a solution?
Apple, please listen up - I am paying you for the iTunes Match service that is utterly useless. Fix it please.

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

I recently signed up for iTunes Match. It works well on my iPad2 but not my iPhone4S. A while ago my music did show up but it was grayed out. Now I don't see anything. I've tried everything I can think of. I'm running the latest operating system

I recently signed up for iTunes Match. It works well on my iPad2 but not my iPhone 4S. A while ago my music did show up on my phone but much of it was grayed out. Now I don't see anything on my iPhone. I've tried everything I can think of. I'm running the latest operating system and software

Try the tips in this thread: iTunes Match - 'No Music' on iPhone 4

TS1368 My Itunes match is not working right, it was only able to download 50% of my songs and now I can't play the balance songs.. it's so stupid

My Itunes match is not working right, it was only able to download 50% of my songs and now I can't play the balance songs.. it has messed up my enitre music library

Hello Carpathianna,
No judgment here on the music you listen to, I have that song too in my library. If iTunes is telling you that the song is missing and you purchased it from the iTunes Store, then just delete it from your iTunes library and then download your song again. Check out the articles below for more information.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
Regards,
-Norm G.

ITunes match does not work on my iPhone 4S, but is working across all of my other Macs and iOS devices. All other iCloud services are working fine on the 4S - any suggestions?

iTunes match is not working on my iPhone 4S; it works awesome across all of my Macs and other iOS devices (iPad 2, iPod Touch 4g x 2, and my wife's iPhone 4). Any suggestions? Thanks!

It is not possible to "toggle back and forth" at will. If you associate a device with an Apple ID and you have iTunes Match enabled you must wait 90 days before you can associate it with another Apple ID. See this Apple KB article for more information: http://support.apple.com/kb/HT4627

ITunes Match no longer working

Wow. I don't even know where to start with this. But here's the problems I am having- I am hoping that someone can steer me in the right direction. I've been trying for a few weeks to get this straightened out and am still quite stuck.
I had iTunes match successfully running, with @35,000 tracks. But about a week ago I could no longer "see" anything that is in the cloud- my computer at work will only show the 12k songs on my hard drive.
Things to know:
1)I no longer have the cloud icon showing to the right of Music in the iTunes viewer window.
2) I've tried selecting Update iTunes Match. I've selected Turn Off iTunes Match, and then Turn On iTunes Match numerous times.
3) Checked to make sure iCloud Download and iCloud Status is enabled in the View Options.
4) iTunes Match shows up below iTunes Store, and it is stuck in that Start process. I can start it, it acts like it is going thru the process, then sends info to Apple, then goes back to the same view (iTunes Match, with the three steps and the Start button)
5) I've tried accessing my iTunes match songs from 3 different computers now, and I am getting the same results.
6) iTunes knows that I have more than 25k songs in the cloud because I get the nag screen New songs could not be uploaded because I've exceeded the 25k limit now. (In fact, that nag screen shows everytime I launch iTunes, even though I've toggled the box Do not show this message again)
7) On my computers, 99% of all of my songs now say Exceeded Limit in their iCloud Status collumn, even when they are songs bought thru the iTunes store.
8) I've tried reinstalling iTunes 10.5.2 a few times now.
9) Hide music not on this computer is not on. But for good measure, I've tried selecting it, and then reversing it just to see if that changes anything. It doesn't.
I'm totally at a loss here. Anyone been thru this before and figured out what I might need to do? I am highly frustrated that I currently can't find 2/3rd's of my music library.

An effective way to work with such a large library is to operate on the assumption that iTunes Match will fail to 'match' a significant proportion of the library.
Songs most likely to match are more recent Songs from iTunes or good quality CD rips (256 kbps).
From your symptoms it is worth starting afresh, hence:
1. Start by restoring your original library with iTunes Match off from a secure backup;
2. Create Smart Lists to segment your library into Songs recorded in c.5 year blocks;
3. Export from each Smart List to a discrete directory for each 5 year block;
4. Create a new library, import from the 1st 5 year block;
5. Turn on iTunes Match and allow the 3-step process to complete;
6. Create a Smart List for those Songs with an iCloud status of Matched;
7. Save the contents of the Smart List to a discrete Matched Songs Directory;
8. Delete the Matched Songs from the Library and the iCloud;
9. Import the next 5 year block and repeat process from Step 5 until all Songs have Uploaded.
The result will be a library with all your Songs uploaded using the iTunes Match service and a set of directories containing all the Songs the you know will match.
At this stage the next step depends on the size of your library. Given that you can only upload 25k Songs per library, with luck you should have a match rate that has allowed this.
Given that Matched songs do not add to this total you should now be able to import the Matched songs in 5 year blocks to the same library - allowing iTunes Match to complete for each set loaded until the full library is available.
If, however, you have hit the 25k Song limit - you should delete the last 5 year block to bring you back to a legal level. Create a new library and complete the steps above for the Songs over the 25k limit on the new library. This will give you two legal sized libraries with iTunes Match in successful operation.
Throughout, taking care to ensure secure backups are taken at each step is important to allow you to recover should iTunes Match at any stage have a problem - there are many potential pitfalls including file types that it may not like, interference from firewalls / antivirus software, corruption of files at source / in transmission.
The final result should be very good - though the 25k Song limit may frustrate you given the size of your current library.

Lost the ability to download or play songs from iTunes match service ?

Around 24 hours ago lost the ability to download or play songs from iTunes match service. (iPhone and iPad work) But mac and pc doesn't ? Have downloaded iTunes update and have tryed restaring iTunes

Hello, Chris3198.
Thank you for visiting Apple Support Communities.
I see you experiencing issues with iTunes Match on your computers but not on your iOS devices. I would recommend going through the troubleshooting steps in the articles below.
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

ITunes Match will not work on new phone...

OK my 1st iPhone 5 had some serious battery issues so I had it replaced by Apple. On the same day I took my new phone to Best Buy to have the Zagg screen protector replaced. Well they flooded that phone with the solution they use for adherring the protectors and they had to replace that phone. So I set up two iPhones in one day. Now my new phone gives me an error when I try to set up iTunes Match on it. It says I need to wait 90 days until I can associate this phone with another apple ID. I haven't used it with another Apple ID though. We have two ID's that we have had since we became mobile me members. We have one that we used for all our iTunes purchases since we started downloading stuff years ago (an sbcglobal email address) and then the one we use to sync all our stuff with our macs and our iPhones and iPads (an @me.com account). We have always used two accounts on our phones with no problems one to purchase things and the other to sync our info. Now all of a sudden I can't sync my iTunes Match stuff because I had to have my phone replaced through no fault of my own. Any thing I can do or do I now have to wait the time for something I'm paying for (i.e. the iTunes Match service.)

You need to enable iTunes Match on the iPhone using the exact same AppleID as you used to purchase the service from the iTunes Store.

ITunes Match No Longer Works With iTunes 11.1.4.62

After upgrading to iTunes 11.1.4.62 for Windows 7 Ultimate 64-bit, my iTunes Match no longer works. It insists that I pay for another subscription even though I have a valid subscription already. Is anyone else experiencing a similar issue? What can I do to remedy this problem?

So I'm guessing that there is no fix for this error? I see that this patch has caused complete disaster for not only me but for lots of other people as well. Tell us how to fix our issues or release a new patch!

After updating to ios 7, iTunes Match doesn't work on iPhone 4

I updated to ios 7 on my iPhone 4 last night.
I purchased iTunes Match today. Everything has been uploaded through my computer, and everything is fine on my computer's end. But when I open up my music app on my iPhone 4, I get a screen that says Loading iTunes Match... and it stays there for hours. Without ever having my music pop up.

I have the same problem which started after I upgraded to iOS 7. It works particularly bad on the iPhone 4. It is in "Loading iTunes Match" mode most of the time with no or very slow progress, and when it finally ends, the uploaded Playlists are never there, not one. "Loading iTunes Match" would restart again after leaving and restarting music, say 50% of the time. Not sure what really is being loaded and can't understand why it has to be reloaded so often.
I had a problem ticket with Apple Support, but the specialist asked for a series of screenshots documenting the start time of "Loading iTunes Match" and the eventual completion time. I told him to forget it because I had already spent too much time turning this and that on and off for so many times in so many days trying to listen to my own uploaded music and I did not want to fiddle around anymore. I have decided not to renew my iTunes Match service in November, and have since turned off iTunes Match on all my devices and gone back to syncing to keep things simple.
I also have Amazon Cloud Player which is working just fine for the purpose of having some kind of cloud access of my music. I will be renewing this $24 service this month for another year instead of iTunes Match.
Apple was supposed to be very good at software development, and for them not resolving a problem in a paid service since the rollout of iOS 7 is just disappointing.

ITunes match update not working

So iTunes Match updating stopped working a couple of days ago. I have tried all manner of troubleshooting, including deauthorizing / re-authorizing my machine, rebooting, rebooting my router, turning off and don iTunes Match, etc. The update process sto[s where iTunes is "Matching your music with songs in the iTunes Store..." and never completes. If I wait long enough, sometimes I get an error - 3231, but that doesn't always happen. I have added one song to iTunes that simply will not sync to the cloud, and as a result, I cannot get it onto my devices. I have seen some other posts on this problem recently, but nobody has answered with a fix. I think it is a bug in the iTunes app, or in the cloud service.
Anybody have any ideas on how to fix?

Same problem - gets stuck at Matching your music with songs in the iTunes Store, though I don't get any error message. This has been happening for three days - I've authorized and deauthorized, rebooted, reset PRAM, etc. Redownloaded the music and still not working.
Apple's not responding to my support ticket

HT204406 iTunes Match is not working on my iPhone 4S after installing iOS 6. I finally see a list of artists, but the songs are all empty and will not play, and no play lists are present.

iTunes Match is not working after the iOS 6 install. All music that was previously downloaded is gone. When the "Music App" is opened, I see a picture of a cloud, and a progress bar that goes nowhere. Then it goes away. No playlists are present. It shows artists, and albums, but all songs are empty. Nothing plays.
Is there a fix for this, or are the Apple Servers simply totally overwhelmed, and this is a matter of being annoyed and patient until it finally connects.
Thanks!

Same issue for me.
Some further peculiar things I noticed:
Directly after updating to iOS 6 I had to switch on iTunes Match again (iPhone settings). Then I realized that my music was gone (as described above).
Under settings -> usage one could see that the memory space was still occupied by the huge music library (i.e. there where only 9 of 64 GB free). This changed after several hours. Now there are only 9 GB used, the rest is free. So the library is really gone.
Since then my iPhone continuously downloads some unknown data from the internet (even if all apps are closed and I deselect the use of mobile networks at the several menus in the settings). All apps are closed. The iPhone gets hot and downloads something. It downloaded nearly 400 MB in the last 48 hours via mobile networks. (I got a flatrate, so I don't really care about the data.)
Does anyone know what this means? Thanks for any help!

I have icloud but my itunes match is not working and displaying music, what can i do??

My itunes has been fine up until today, now my icloud and itunes match is not working, cant play any music, dont know what to do, need help please. Thanks

Hello,
I have very similar problem. Suddenly Firefox stopped work - It was working few days after ver. 4 update. I was looking everywhere for some solution but nothing worked.
- uninstalled firewall - did not worked
- added full exception for Firefox into the firewall - did not worked
- Firefox reinstall - did not worked
- Firefox complete reinstall (registry included) - did not worked
- IPv6 diseabling - did not worked
- diferent proxy options (no proxy, system proxy, autodetect proxy) - did not worked
- new firefox profile - did not worked
- complete coockies, history... deleted - did not worked
- there is only one solution which partly works - I have used public proxy addresses for Firefox but the ping is (750ms), down/up (0.8MB/0.2MB originaly (10MB/2MB) and yes I have tried different proxy server from different countries from my included.
- IE is working perfectly and without proxy
- other companies browser - did not worked too
- only IE is working
- I have used three different malware, trojans, spyware, anti-virus programs and nothing
It seems to me as hopeless situation or very clever move from Microsoft, I am forced to use IE - at least this works
Any ideas, solutions?
System Windows 7, firewall Comodo Internet security
Thanks everyone for the help

4th gen touch and iTunes Match no longer works

I have a 4th gen touch, and iTunes Match no longer works - I choose it in settings, and it just turns itself off a few seconds later - it worked before, and I had to restore the iPod, and it doesn't work any more.

Hi randy_m,
If you are having issues with your iPod touch turning off iTunes Match unexpectedly, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
Force an app to close in iOS
Next, I would try restarting and if needed resetting the iPod -
Restart or reset your iPhone, iPad, or iPod touch
If the issue is still present, you may want to restore the iPod as a new device -
How to erase your iOS device and then set it up as a new device or restore it from backups.
Thanks for using Apple Support Communities.
Best,
Brett L

HT201269 I subscribed to itunes match. Now how do I get all my music on my new iphone?

I subscribed to itunes match. Now how do I get all my music on my new iphone?

http://www.apple.com/itunes/itunes-match/

ITunes Match - Service Now Working - Root Cause?

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