ITunes Match setup is giving error 9810

I've been trying to complete step 1 of the iTunes Match setup but I keep getting error 9810. Does anyone have this problem and if so how can I resolve this.

Having the same error. I had to stop and start match on all my devices once before- hoping I don't have to do that again because they place limits I think and I had to contact support. Also my iTunes has been bricking about 1 in ever 5 songs I add lately, forcing me to quit the app and restart it. Seems like the new software just kinda *****.
Maybe instead of breaking the interface they shoulda focused on making their new services actually work.

Similar Messages

  • ITunes Match no longer working: error -9810

    Hi,
    I've been using iTunes Match for several months on my 2.4Ghz Intel Core 2 Duo Macbook Pro running OS X Lion 10.7.4. It's taken ages to upload my music (in stages) to the iCloud, but now my library of just over 25,000 tracks is nearly all in the cloud with <900 tracks left to upload. But in the last fortnight I haven't been able to continue with the upload. Initially I was getting an 4010 error message when processing step 1. Now the message is error -9810.
    My iCloud files are still accessible on my iPad and iPhone, but I cannot get passed Step 1 on the MBP.
    I've read suggestions for fixes and tried logging out and back in. It still gives the same error.
    Also, Genius no longer is functioning. I turned it off and back on, and when I try to update it gives me a -9810 error as well.
    The iCloud system status page indicates the servers are running ok, so I'm not sure what the problem is.
    Can anyone help?
    Chris

    I seem to have discovered the issue was related to my routers firewall. Sometimes my router plays up and becomes restrictive. I've noticed this before when I get 'strict NAT' errors on my xbox.
    I reset the router and it seems to have opened up the connection and allowed the itunes match process to continue.

  • ITunes Match on Windows 7 64 iTunes 10.5.2 64 -  - please sign in again itunes match has encountered an error. Please choose sign out and then sign in from the itunes store menu and try again.

    Windows 7 64 itunes 10.5.2 64 - I receive the following error message when opening iTunes - please sign in again itunes match has encountered an error. Please choose sign out and then sign in from the itunes store menu and try again.
    When I try to sign out iTunes freezes and I need to shut down windows entirely to get it to open again.
    Has anybody been able to resolve this issue?

    After many annoying sign-in-out-iTunes-match-activation problems I found an easy solution for me. When the iTunes Cloud symbol is broken (and I should sign in again) I just deactivate my notebooks (Windows 7) Wifi (with Fn+F5 for my Thinkpad).Then I call up the Itunes store and iTunes tells my that there is no connection to the internet (most probaply this step is not necessesary). After manual re-activation of my Wifi iTunes seems to re-establish the connection and the Cloud symbol signalizes that iTunes match does work, again.
    Hope, this helps.

  • ITunes Match error: iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

    I have just subscribed to iTunes Match, and get the above error message.  I have signed out and signed in several times, and still get the same message.  Can anyone help with a solution?

    I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
    It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
    As it takes a good ten minuites for itunes
    If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
    Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
    I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

  • TS4009 itunes match i keep getting error message 4002

    itunes match i keep getting error message 4002

    For iTunes Match, try posting at their forum:
    https://discussions.apple.com/community/itunes/itunes_match
    Also, look at the right panel (here) under "More like this", there are many links to other posts from users with error 4004.

  • TS3297 itunes match and when I try to add my main computers music library I see "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again." but signing back in always results in the same

    I just purchased itunes match and when I try to add my main computers music library I see "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again." but signing back in always results in the same error message. Somebody has to have an answer to this.

    Did you try setting itunes to run with administrator privileges? 
    Since I changed that I no longer have this issue

  • TS3694 hello i am trying to update my phone . i am connecting it to itunes but it is giving error 3194 . can you help me resolve this problem please.

    hello i am trying to update my phone . i am connecting it to itunes but it is giving error 3194 . can you help me resolve this problem please.

    Hi ali hakim,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots.
    iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
    http://support.apple.com/kb/TS4451
    This occurs when iTunes is unable to communicate with the update-and-restore server (gs.apple.com). This is most likely because it is being blocked, redirected, or interrupted by security software, hosts-file entries, or other third-party software.
    Cheers,
    - Judy

  • ITunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

    Every few hours I receive this error message:
    "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
    Is there someone who knows how this could be solved?
    [Update]
    I see that there is already a discussion on this issue: https://discussions.apple.com/thread/3502994?start=0&tstart=0
    Message was edited by: mickniepoth

    I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
    It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
    As it takes a good ten minuites for itunes
    If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
    Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
    I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

  • Please sign in again.  iTunes Match has encountered an error.

    Every time I launch iTunes and try to update iMatch, I receive the following error.
    Please sign in again.
    iTunes Match has encountered an error.  Please choose Sign Out and then Sign In from the iTunes Store Menu
    I am running Windows 7. 
    This happens every time I launch iTunes.  I need to log out and log back in.
    Why?   How can I fix?

    I am running all the latest Apple Lion Software and all my devices are updated: iMac, MacBook Pro, iPhone 4, and iPad 2. I PAID for iTunes Match (two weeks ago) and keep getting the following message EVERYtime I try to log in:
    Please Sign In Again: iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again.
    It really doesn't matter HOW MANY TIMES I sign in and out. It's a very annoying merry-go-round. I love Apple and its products. But if iMatch wasn't ready to be launched and WORK PROPERLY, then don't launch it!

  • ITunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again.

    this happens every week!!!
    iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again.

    I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
    It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
    As it takes a good ten minuites for itunes
    If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
    Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
    I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

  • HT4914 When I put suscribe it apears this message iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

    When I put suscribe it apears this message iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

    I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
    It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
    As it takes a good ten minuites for itunes
    If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
    Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
    I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured.

  • HT1420 When I try to connect to itunes match, I get an error message that says "We could not complete your iTune Store request.  An unknow error occurred (4001).  How do I resolve this issue?

    When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request.  An unknown error occurred (4001).  How do I resolve this issue?

    I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run.  Please advise how to fix this:

  • Unable to get iTunes match setup to complete

    I recently subscribed to iTunes Match but have been unable to successfully complete the setup process.  I have read many other posts regarding initial matching troublingshooting and tried the following:
    -Sign in and out of iTunes Store
    -Disable and re-enable iTunes Match
    -Disable Genius
    -Delete any songs that made it to iCloud and start over with zero songs in iCloud
    -Creating new blank iTunes library and match, then import songs and match again
    I've spent a week trying all of these things, and am pretty convinced the service won't work for me and will seek a refund from Apple, but thought as a last ditch attempt I'd see if anyone had any recommendations I hadn't considered before I try the Google Play cloud music service.
    When I start iTunes Match it takes a few hours to gather information about my library, a few minutes on subsequent attempts, but never a few seconds.
    The matching step never truly completes.  It most frequently freezes at about 16,000/18,000 songs matched causing me to start everything over (including all the nonsense signing in and out, etc. noted above).  Occasionally it will appear as if it finished, the progress bar complete, saying all 18,000 songs matched and begin uploading unmatched songs.  I've only reached this step about three times in probably 50 attempts at iTunes Match this week.  On each of those occasions, the process completely freezes during upload after 100 songs or so.  I only have about 2000 songs to upload so thought by 'rinsing and repeating' I'd eventually get there, but since the entire process only makes it to the upload step about 5% of the time, instead of 20 attempts it seems like it's going to take a few hundred, which I don't have the patience for.  Also important to note that even after it makes it to the final upload step and successfully uploads ~100 songs before freezing, when I start over again, it always has to re-match 2,000-3,000 songs, so Step 2 takes a couple hours before uploads begin again.
    iTunes has matched those 2,000-3,000 songs in my library dozens of times now, and never remembers, I'm not adding anything new to my library.  I also have received the following error a number of times, probably about 5% of the time:
    We could not complete your iTunes Store request. An unknown error occurred (-9838).
    There was an error in the iTunes Store.  Please try again later.
    Appreciate any suggestions before I throw in the towel.  The idea of iTunes Match is great, but as I've been searching for troubleshooting help it's become clear a LOT of people have similar problems and the quality of the service is quite poor.

    No! Don't plug in your iPod yet!
    Oh good grief, I hope you didn't delete your music, KC! Are you sure it's not still there on your hard drive? Search for files named "mp3" or "m4p".
    Anyway - here is a post by Buegie on getting songs off your iPod, if the music is truly gone from your PC.
    http://discussions.apple.com/thread.jspa?messageID=1999043&#1999043
    After you get iTunes and the iPod updater re-installed
    http://www.apple.com/itunes/download/
    http://www.apple.com/ipod/download/

  • Why is the iTunes Match setup process causing iTunes (and my machine) to freeze?

    I purchased iTunes Match several days ago, and it continues to freeze iTunes, subsequently locking up my machine. It keeps getting stuck on step 1 of the setup process (analyzing my library); I have left it overnight several times with no luck.
    At this point, I really just want my $25 back, but has anyone else encountered this problem? Is there a workaround?

    it's been confirmed elsewhere that: once again, itunes IS in fact the problem.
    many kudos to Apple, my hat tips to their engineers for being such brilliant programmers. and i'd also like to take this opportunity to thank them for the numerous other times i've had problems with Apple-written software on my windows-based pc's....
    Go Apple, yeah !!

  • ITunes match freezes, keep getting error 4004

    I have consistently kept getting this error 4004 when running iTunes Match.

    For iTunes Match, try posting at their forum:
    https://discussions.apple.com/community/itunes/itunes_match
    Also, look at the right panel (here) under "More like this", there are many links to other posts from users with error 4004.

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