ITunes Match Skipping for months. 2 seperate apple staff promise to call back and never do!
Dear all,
I loved iTunes match for almost a couple of years. However for the last 3 months or so what ever songs I add to my iTunes library on my iMac and then send to iTunes match will not play on either my iPhone, or iPad. I am extremely annoyed about the whole thing as I have phoned Apple technical support on 2 separate occasions and gone through all the usual try this and try that. I have even restored my iPhone and iPad but still it does not work. Strangely all songs work fine on my Apple TV's and my iTunes library on my iMac.
What annoys more than it not working is the fact that I have had 2 members of staff promise to look into it and call me back, they never do! I have had a direct email for the 2nd member of staff and even had a few replies from him arranging a suitable time to call but he didn't. I then tried to email him the other day to find that the email got an automated reply saying no such address. I can only assume the member of staff in question has left?
PLEASE PLEASE PLEASE someone help. Apple staff - do you read these posts? If so SOMEONE CALL ME BACK!
For the record all devices are up to date. I even upgraded to ios8 and have even bought an iPhone 6 but the problem still occurs.
I love Apple and their products but this is a complete shambles. 3 months of a service I cannot use and my subscription is about to renew. I am a music teacher so this feature used to be great. I think I will not be using this anymore unless it gets fixed asap?
Can Apple wipe the iTunes Match data for my account so I start again and upload my library as if all brand new?
Moan over I await a response but I won't hold my breath.
I have probably spent 15 hours over 3 months trying to solve this problem.......to no avail.
Similar Messages
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I tried to set up two users on one computer, now I can't make iTunes match work for either.
Lots of people seem to be having multiples user problems on iTunes, but I can't find a solution to mine so please help.
I got a new iMac. Switched it on. Connected to iTunes Match - all fine and dandy.
After a couple of weeks I decided I should follow Apple's advice and set up a separate user account on the imac for my wife. I connected to iTunes match using her user name and down loaded a bunch of her favourite music.
Naive fool that I was, I didn't realise I had fallen into Apple's moronic multi-user trap. Only one user on one computer can use it???? Why???
I thought that it was me being stupid so I switched everything off - including iTunes Match. Now nothing works.
If I log on with my iTunes ID and try to switch on iTunes Match it asks me if I want to add this computer, and then gives me the "This computer is already associated with an Apple ID - you can't use it for 90 days" message.
If I use my wife's iTunes ID, it asks her if she would like to subscribe for £21.99 a year.
The exact same thing happens whether I sign into the computer itself with my account or hers.
This is awe inspringly annoying. Please tell me how to fix this.
thanks.At this time there is no "solution." You'll simply have to wait the 90 days to re-enable iTunes Match.
For now here is my suggestion. In your User Account, in OS X, sign out of whatever iTunes Store account you are signed in with. Then sign in with your store account and leave it at that. Now sign out of your OS X User Account, sign into your wife's OS X User Account and sign into the iTunes Store with her Apple ID (if necessary sign out of the account first).
Now, you can go back to your OS X User Account and attempt to enable iTunes Match. You will probably get the "wait 90 days" message. If so leave it, mark your calendar, and wait for the 90 days to expire. You can try contacting iTunes Store support at <https://expresslane.apple.com> if you wish, but I really do not know how useful that will be.
Incidentally, you get the message to pay for the service when trying to enable it on your wife's Apple ID because the service has not been purchased using that Apple ID. iTunes Match is designed to be a single-user service that is never signed out of and is associated with one, and only one, Apple ID and a regional store. -
ITunes 'Match' like for photos an iPhoto on the cloud and Preview
iTunes ‘Match’ like for photos. 250.000 photos ($250 1 year).
It's all I need… 250.000 thumbnails on my iPad and the original on the iClod… like iTunes Match. Thanks.
I have icloud 55 GB. Preview on Mac accept my photos, but if my Mac got stolen I lose my photos on iCloud too? Preview keep the original on the 'invisible' Library, so, make noo sense, I need the local storage.
Photo Strream downgrade the resolution and it's limited in many ways. I hate Dropbox, Picasa e cia. I need an Apple service.Hello David,
It sounds like you have an Aperture album that you are trying to transfer to the album section of the Photos app on your iPad. I recommend following these steps to sync the Aperture album over to your iPad:
To sync photos from a Mac or Windows PC to your device using photo applications
Select "Sync Photos from."
Choose the application you want to sync photos from in the pop up menu.
Choose to sync all photos or selected photos. Select "Include videos" to sync videos stored with your photo library.
Click Apply.
iTunes: Syncing photos
http://support.apple.com/kb/ht4236
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My Music from iTunes Match will not sync on Apple TV
I cannot seem to get my iTune Match to sync to my Apple TV.
Selected MyMusic and get the message that it will take a few minutes depending on library size and internet speed.
Library size is big and speed is quick yet I have left this buffering for a whole day on a number of occasions and it is still buffering hours later.
ANy any help would be most appreciated.I had the same problem. I "Reset" (not just restarted) my Apple TV and when I reconnected to iTunes Match it successfully connected and I'm able to play songs through iTunes Match. Not sure if it matters but I'm using a wired connection.
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My iphone and ipad will not recognize my itunes match subscription I set up through my mac with same id and password. I have followed all steps but phone and ipad respond that I do not have a subscription. help?
I'm having the same issue on my iPad. Signed up for iTunes Match on my computer and tried to enable it on my iPad using the same apple ID and password but no luck. I hope they resolve it soon.
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When I subscribed to iTunes Match I lost all my songs. I did a back up of my ITunes Library to iCloud but I can't find the songs! Can someone help me?
I guess the iTunes store is not recognizing your computer. Did you de-authorise your computer after you uploaded to iTunes Match. Did you register your new computer with a different User ID? Do you have Genius turned on (which needs to be on as it works in conjunction with iTunes Match. Did you authorise your new computer?
You paid for ITunes match & uploaded your songs using a different computer. So there are obviously one or more steps which need to be taken to download your media from the iCloud. Either someone else with more expertise than I can help you, for example, Limnos Limnos ; or King_Penguin King_Penguin or Chris_CA https://discussions.apple.com/people/Chris%20CA would probably be able to help you better than I.
I don't work for Apple, I'm only a volunteer, if you can't get help from someone as mentioned above there's always Kappy (who is extremely busy) Kappy ;
then I would recommend going through the tried and true channel here > http://www.apple.com/support/contact/
Sorry I couldn't solve your problem myself. I'm about ready to retire from this game.
Peace Out. -
My friend gave me a $25 iTunes gift card for Christmas, so I switched to the US store and spend most of it with 11¢ remaining. *Now I want to switch back to my original store, but I can't. iTunes keeps saying "You have a store credit balance; you must spend your balance before you can change stores.*
You might just have to contact Apple and ask them to remove it (losing it). Usually people clear a balance by buying one song and having the exact remainder charged to their credit card, but if you don't have a US credit card you cannot do that.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html -
I Need help, my wife and myself just got new phones. I got the iPhone 6 and my wife got the 6 Plus, we set our phones up and for some reason I am recieving all her text messages. We share the same Apple ID, but we always have and never had this problem before. Someone please help, this is driving me crazy. I appreciate any and all help. Thank You!!!!!
Using More than One iDevice on the Same Computer
This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.
On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library. Note that once done you cannot "share" apps under a single Apple ID. Each of you must purchase your own apps under your own Apple ID. When you decide to split up like this one of you will need to re-purchase the apps that they want to use.
Start by transferring the new device(s) to a new account along with all your data. Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.
If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.
Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted. Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.
Note: The essence of the above was created by user, randers4. I
have made substantial changes to improve readability and syntax. -
my iTunes Match can not pass the step 2, it keeps repeat again and again. Pls advise. Thank you.
Very strange. Two items to try:
a. Enable iCloud Status and iCloud Download fields in Song view, sort on status and look for any 'waiting' or 'error';
b. If (a) looks good, establish a new user account, create an empty library and enable iTunes Match, confirm that this provides access to all Songs and is working well.
These are seeking to ensure both no bad Songs or local Library corruption - both are relatively quick. -
i clicked the download all button at the end of the list of my library iTunes which i believe is in the iCloud, i have iTunes match also, many downloads were reported as occurring over several hours and then received the warning startup disc is full (activity monitor shows 3.99 of 4 GB used) and then another stating the download had not occurred due to the disc being full. most of the tunes still appear to be in the cloud but the disc is said to be full, spent a good period of time trying to investigate what has happened but failed...I'm not well up on all of this as an old chap so any help would be wonderful.....
unclefossil wrote:
Thanks Michael, what is the best way of backing up, should buy a cheap standalone external hard drive rather than relying on the Time Capsule which is quite sensitive...
If you read the link I provided you'll get an idea of one way to maintain a backup of your music files, use Time Machine, and not take up as much room on the internal HDD/SSD.
unclefossil wrote:
i live in the Scottish Highlands where Broadband is frequently intermittent disrupting backups.
Your internet connection speed has no effect on Time Machine/Time Capsule backups. Since that is all done locally, over your wireless network you actually do not need an internet connection at all.
unclefossil wrote:
Also I wondered if I could increase the memory on the setup disk by replacing the 4GB card already in the MBP with 16GB cards, if I upgraded would that affect anything I have stored already like my iTunes?
You're asking about the computer's RAM. Increasing that will not increase the size of the internal storage available to the computer. You'd need to replace the HDD/SSD of the Mac, which, depending on what model you have may or may not be possible (with new models of Macs). -
iPhone 5s replaced after one month at apple store. They started restore and it is still restoring after 24 hours. What can I do?
If you feel the restore process is not progressing, all you can do is stop it and try again. To stop the restore, go to Settings>iCloud>Storage & Backup and tap Stop Restoring iPhone at the bottom. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts. Be sure your phone is connected to wifi and your charger while it is restoring the backup.
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i left my ipod alone for a second on the bed i come back and i click the on button it wont turn on anymore and its fully charge what should i do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am attempting to update a page onmy website and the dialog box asks for a password for "50.63.96.1 I have no password and never needed one before. Please advise. Thanks, Regina
That would be the password for your FTP server. You can only get this from your web hosting company. You should contact your web hosting company and ask them for your FTP Publishing details.
Then select your web site name at the top of the list of web pages in iWeb. You'll see input fieldd for your FTP details. Enter what you get from your web hosting provider in those fields. -
HT4913 I can't get iTunes match to work on my Apple TV (3rd gen).
I signed up for iTunes Match after iOS 7 and iTunes Radio came out. It says it should work on Apple TV by selecting Music->iTunes Match but when I try that it shows nothing available in the library. I have over 3000 songs in my iTune Match and can play them back on my other Apple devices. I have a 3rd generation AppleTV with the latest software update. What am I missing?
I tried that again today and that did not work, what did was daron_ post onDec 28, 2014 12:17 PM iTunes Match won't stop loading on Apple T.V. iTunes Match had been stuck for the last few months even through the recent iOS updates
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How is itunes match working for yall?
how is itunes match working fr yall?
I'm using Match with my work computer, my home computer and our AppleTV.
Match works well with the ATV. I can now listen to nearly all of my libary without having a computer turned on and running iTunes.
Overall My experience has been an 8 out of 10. Dissapointing. I have come to expect Apple to deliver a consistant 10. If you haven't purchased match yet, I recommend you wait a few months.
All of my music is legal. iTunes store, CD rips, direct purchase from Artist's website and a few legal frebies from an Artist's website.
The initial match took days. I'm not counting that agasint Apple though. I've got a lot of music and a slow home connection. I still have about 100 tracks at home that need to upload.
Problems:
Duplicates. Match gave me hundredes of duplicates. --- At a minimum Match should be able to replace an old 128kbps DRM iTunes purchase with the 256k matched version.
Match also duplicated CD rips. For example if I ripped a CD as ALAC, match gave me a 256kbps duplicate. It shouldn't. Match has an annoying habbit of picking the lower quality version as the 'real' one and the ALAC as the duplicate.
I haven't had as many problems with lost information as others have reported, but I did have to go back and fix a few CD rips.
I fixed most of this by hand but it took hours.
Music that refuses to match at all. I still have dozens of tracks that won't match. Mostly this is music I've purchase directly from a Band's website. The files are ALAC or FLAC converted to ALAC. There doesn't seem to be any rule as to what will or will not match. Some albums matched a few tracks but not others.
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