ITunes Match: step 3 and "4000" errors

I have not managed to run iTunes Match. It stuck eternaly on step number 3.. I have read that many people had the same problem. Previously appeared me the "4000" erros which disappeared when i disabled "genius". However, now it's stucked on the third step, and I think having tried all the users recommendations. There is someone who has been able to address this issue, which is the position of Apple? the truth is that I think that it is not acceptable to pay for a service that is so hard to activate. I contacted an Apple Specialist via mail and he was unable to solve the problem....

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HT4914 Itunes match says there's an error and that I Have to exit an then return to store. I do this but the error remains

Itunes match says there's an error and that I Have to exit an then return to store. I do this but the error remains

See Troubleshooting issues with iTunes for Windows updates.
tt2

ITunes Match network connection time out error

I have just signed up to itunes match but at the end of step 1 I get a network connection error at the 'Waiting for apple to deliver your results' stage every time.
I have tried everything suggested on forums regaring unticking proxy server settings and turning off firewall but nothing works.
I have run diagnostics on itunes and it is coming up with two anomolies. It is giving me a 'cannot make secure connection to itunes store' error although I can connect to itunes store I am wondering whether this is causing the problem with itunes match.
It is also stating in the diagnostics report that 'current user is not an administrator' although I am logged on with an adminstrator account on windows 7 64bit.
If anyone can point me in the right direction to sort this problem i would be very grateful.

Great thanks. I am using NOD32 so hopefully that will be the culprit. I will try this later when i get home as you have to restart the PC in safe made to uninstall ESET and I can't do that over a VPN link.
I was thinking of getting rid of ESET anyway as it is a bit cpu hungry. I was thinking of just using the windows firewall and AV. Did you reinstall ESET after itunes match worked? And did it still continue to work if you did?
Sorry to bombard you with questions!
Thanks again.

ITunes Match - start over and over

Every time I upgrade iTunes I lost my iTunes Match. It says that there was an error in iTunes Match, log out and log back in. When I log back in, I am invited to start iTunes Match and it goes through the whole process again of gathering information, matching the songs, etc. etc. This is clearly wrong.

Hi Jim, thanks for the response. In answer to your questions,
- I do not sign out of Match prior to closing iTunes
- The Match process seems to be ongoing at intervals throughout the given day and while it's not in the "background" as I wish it was, I try not to pay attention to what it's doing. Therefore I would need to guess that there are many, many times I close iTunes when the "current" Match process is underway and not complete.
- Yes, thanks for asking about the "Waiting" tracks. Yes, there are many and they remain as "Waiting" even after Match tells me its work here is through.
- My internet connection varies, currently 7.59 down / 22.81 up.

Im trying to put music on my iphone. when i click music all it says is "itunes match is on" and only lets me click a box that says "sync voice memos" what do i do

Im trying to put music on my iPhone, when i click music all kt says is itunes match is on and has a box for me to click sync voice memos nothing else what do i do

Correct. When you purchase devices, they would have stated the OS they needed to work, on the box. This can be overlooked, but it is very important to check when purchasing.
You current OS, is so old, that they technology build into the new devices, is not something your OS understands. It didn't exist when your OS was created, and therefore you need to upgrade the OS to work with the newer technology of these devices.
10.6 software is not downloadable. You must purchase a DVD disc. You can order it from the on-line apple store
- http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard.

I'm all Mac across the board: iPhone 5, Macbook Pro, Apple TV etc. I can't get the movies I've purchased on my Apple TV to appear in my iTunes library for viewing- Any suggestions? I have iTunes Match turned on and everything.

I'm all Mac across the board: iPhone 5, Macbook Pro, Apple TV etc. I can't get the movies I've purchased on my Apple TV to appear in my iTunes library for viewing… Any suggestions? I have iTunes Match turned on and everything.

Thanks Terence! I can see iTunes library from neither iPhoto or iMovie . I'll check on iTunes forum.

We could not complete your iTunes store request! And unknown error occurred! (12002)

Hello everybody!
I finally installed Mac OS X Lion on my MacBook Pro yesterday and I bought it from Mac's App Store! However I went to iTunes stroe using my Lion Operating System and I downloaded the new Cut the Rope: Experiments and my account was working fine in the beginning of the day! Then I realised that I wanna changed my accounts e-mail adress and this is not my main e-mail adress! So I changed it and after that I am not able to sign in to iTunes Store from my Mac OR FaceTime! BTW FaceTime was working fine as well! I tried creating new Apple ID's but even they didn't work for me! I received the error "We could not complete your iTunes store request! And unknown error occurred! (12002)"!
I tried signing in with my friends MacBook Pro with a different IP and he we received the same error again! I can sign in to apple.com through Safari and I can sign in with my iPod Touch! What should I do ??! Any soloutions ?!?!
Peace
Romin

Got it. I realized that I am logged in under my old log-in name (email) on my iPad. After I signed out and logged in back under my new log-in name (email) on iPad, it went through on my Mac as well. Check if you are not logged in to iTunes under the old ID on another device.
MH

I am trying to upload new version iTunes into Windows 7 and getting error message that runtime is loading incorrectly. Cannot connect to online support. Any ideas please?

I am trying to upload new version iTunes into Windows 7 and getting error message that runtime is loading incorrectly. Cannot connect to online support. Any ideas please?

See Troubleshooting issues with iTunes for Windows updates.
tt2

I download songs from my dropbox to my macbook pro and then upload them to my updated iTunes. iTunes plays them in entirety, but when i update my iTunes match, my iPhone and iPad skip many of the songs and albums. Why? I have tried everything.

I download songs from my dropbox to my macbook pro and then upload them to my updated iTunes. iTunes plays them in entirety, but when i update my iTunes match, my iPhone and iPad skip many of the songs and albums. Why? I have tried everything.

If you have manually manage set, you do not sync.
If you want to sync, select the content desired to sync and sync.
This is all covered in the User's Guide.

I was on Itune match last year and I do not want to renew this year. I turned it off, but I can't see my music files anymore... How do I get those back to my computer?

I was on Itune match last year and I do not want to renew this year.
I turned it off, but I can't see my music files anymore...
How do I get all my music back to my computer?

What about if I want the entire playlist available so that I can view it in my finder the way I was able to before I made it a playlist?

HT4061 I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?

I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas? Does a totally dead battery have that effect? I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
Please help, thanks in advance all1

Hi eggroll77,
Welcome to Apple Support Communities.
That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
iOS: Restore errors 4005, 4013, and 4014
I hope this helps.
-Jason

HT5085 iTunes Match keeps freezing and crashing on step 3

Just signed up to iTunes Match. 8100 songs. all seem to upload - step two finishes. Then get to step 3 and iTunes stops responding error message etc. When restart iTunes it begins upload from part way through - different number song each time e.g. 6100, 5800 etc. Most up to date iTunes. Thoughts please - not very impressed as this has been going on for four days and am wondering what's the point if it is this much hassle. I might as well sync with iPod or use web based software to access NAS drive along with some microsoft software!!
Any suggestions?

Several of the crashes are from flash player. You can try disabling flash protected mode:
go to "about:config" in the address bar and paste "dom.ipc.plugins.flash.disable-protected-mode" in the search box. Double-click on the result that appears to set it to true.

ITunes Match sync stops and gives me a Window error that it stop working. I have Windows 7 64bit. How do it make it sync?

I have signed up on iTunes Match. When I setup my PC iTunes to starts to sync it stop and gives me a Window error that it stop working. I have Windows 7 64bit. How do it make it sync?

Tarantulaman wrote:
i do, but like i said it fell once and since then it hasn't been able to connect to my laptop. it acts like nothing's connected. i believe if i call the company the HDD is from they'll be able to transfer it to a new one but who knows how much they'd charge. looks like i have no choice now.
If it were truly a backup, then the media would play on the laptop as it would be on the laptop.
Sounds like you actually do not have a backup, instead you chose to keep your media on an external drive.
Regardless of where the media is stored, it's always a good idea to have a backup for instances like this.

I have a solution (albiet time consuming) to iTunes match step 3 crashing

So I've been a iTunes Match subscriber for about 6 months. At first it took me a few goes of it to get it down to about only 350 songs needing to be uploaded in Step 3.... Then the REAL frustration began.... From that point forward no matter what I tried I could NEVER get past Step 3. As soon as Step 2 finished and step 3 began, iTunes would crash. So for the past 5 months I have been unable to get those 350 songs uploaded. It wouldn't even do just one then crash. I was frustrated but after looking I could do without having access too those 350 songs at all times. But then there WAS a song that I HAD to have access too and the frustration began again. I tried EVERYTHING I could find on the internet. Uninstalling and reinstalling iTunes, turning Match off then on, deleting errored files (I only had 4). Playing with router settings, everything. I noticed a lot of people wondering about having music on external hard drives even which mine is. (I will say from experience if your using a USB hub to connect your external hard drives, try connecting them directly into your computers USB port to speed things up a bit). Then I started reading about people having success converting one troublesome song or two to ACC, deleting the old version, then "manually" right clicking on them and clicking "add to iCloud" My issue was that this option was NEVER available to me when I right clicked the songs in iTunes! Plus some of the 350 songs were already in ACC format. Tonight, after playing around I've found a round about way (and time consuming if your doing this for 350 songs like me, feel bad to those who have THOUSANDS) to finally get these songs to upload to iTunes Match. Here is what I did, and I REALLY hope this can help someone else.
#1. When you first open iTunes, you notice in the top/middle info window that iTunes attempts to connect to the iTunes store, AND iTunes match tries to do its thing as well. AS SOON AS YOU OPEN ITUNES, click the small little X next to the progress indicator inside that info window until ALL acivities have stopped.
#2. Make sure you have the "iCloud Status" sort turned on
#3. Sort your song list in iTunes by the iCloud Status Look down the list until you get to where all of your "waiting" songs are at
#4. Select a small managable group (10 worked best for me, more than that would sometimes cause errors and I would have to redo them)
#5. Right click on the selected group and then select "convert to ACC"
#6 DO NOT CLICK ON ANYTHING ELSE AFTER 'convert to ACC"
#7 Once this completes you will hear the normal "ding" that iTunes is finished
#8. The original files will still be selected with the new ACC versions below each one, not selected. Hit your delete key.(You only want to keep the newly converted ACC files) Also, EVEN IF A FILE WAS PREVIOUSLY ACC, STILL SELECT IT FOR THIS CONVERT TO ACC PROCESS!!!!! If itunes asks if you want to delete these and move to the recycle bin, do so, as you now have another copy that seems to play well with iTunes.
#9 Now you have the 10 recently converted to ACC songs... Select those ten, right click on them then the "Add to iCloud" option (which for me was the first time I had ever gotten to see it at all)
#10 iTunes Match should now begin the process of trying to match JUST THOSE SELECTED songs, then upload whatever is needed. Using this system, I HAVE YET to run across iTunes or iTunes match, hanging up, or crashing all together.
I know this is a bit time consuming, and you COULD do this just for the songs you REALLY wanted to make sure were in the Cloud if you wish. My thought was if I'm going to do it, I might as well do them all.
I REALLY hope this will help someone as I have read so many forum posts, websites, ect, with people just as frustrated as me. And it even made it more frustrating as I had seen new "solutions" posted online yet said solutions still wouldn't work for me. If you have any questions, please feel free to comment and I'll try to answer and help!

So I've been a iTunes Match subscriber for about 6 months. At first it took me a few goes of it to get it down to about only 350 songs needing to be uploaded in Step 3.... Then the REAL frustration began.... From that point forward no matter what I tried I could NEVER get past Step 3. As soon as Step 2 finished and step 3 began, iTunes would crash. So for the past 5 months I have been unable to get those 350 songs uploaded. It wouldn't even do just one then crash. I was frustrated but after looking I could do without having access too those 350 songs at all times. But then there WAS a song that I HAD to have access too and the frustration began again. I tried EVERYTHING I could find on the internet. Uninstalling and reinstalling iTunes, turning Match off then on, deleting errored files (I only had 4). Playing with router settings, everything. I noticed a lot of people wondering about having music on external hard drives even which mine is. (I will say from experience if your using a USB hub to connect your external hard drives, try connecting them directly into your computers USB port to speed things up a bit). Then I started reading about people having success converting one troublesome song or two to ACC, deleting the old version, then "manually" right clicking on them and clicking "add to iCloud" My issue was that this option was NEVER available to me when I right clicked the songs in iTunes! Plus some of the 350 songs were already in ACC format. Tonight, after playing around I've found a round about way (and time consuming if your doing this for 350 songs like me, feel bad to those who have THOUSANDS) to finally get these songs to upload to iTunes Match. Here is what I did, and I REALLY hope this can help someone else.
#1. When you first open iTunes, you notice in the top/middle info window that iTunes attempts to connect to the iTunes store, AND iTunes match tries to do its thing as well. AS SOON AS YOU OPEN ITUNES, click the small little X next to the progress indicator inside that info window until ALL acivities have stopped.
#2. Make sure you have the "iCloud Status" sort turned on
#3. Sort your song list in iTunes by the iCloud Status Look down the list until you get to where all of your "waiting" songs are at
#4. Select a small managable group (10 worked best for me, more than that would sometimes cause errors and I would have to redo them)
#5. Right click on the selected group and then select "convert to ACC"
#6 DO NOT CLICK ON ANYTHING ELSE AFTER 'convert to ACC"
#7 Once this completes you will hear the normal "ding" that iTunes is finished
#8. The original files will still be selected with the new ACC versions below each one, not selected. Hit your delete key.(You only want to keep the newly converted ACC files) Also, EVEN IF A FILE WAS PREVIOUSLY ACC, STILL SELECT IT FOR THIS CONVERT TO ACC PROCESS!!!!! If itunes asks if you want to delete these and move to the recycle bin, do so, as you now have another copy that seems to play well with iTunes.
#9 Now you have the 10 recently converted to ACC songs... Select those ten, right click on them then the "Add to iCloud" option (which for me was the first time I had ever gotten to see it at all)
#10 iTunes Match should now begin the process of trying to match JUST THOSE SELECTED songs, then upload whatever is needed. Using this system, I HAVE YET to run across iTunes or iTunes match, hanging up, or crashing all together.
I know this is a bit time consuming, and you COULD do this just for the songs you REALLY wanted to make sure were in the Cloud if you wish. My thought was if I'm going to do it, I might as well do them all.
I REALLY hope this will help someone as I have read so many forum posts, websites, ect, with people just as frustrated as me. And it even made it more frustrating as I had seen new "solutions" posted online yet said solutions still wouldn't work for me. If you have any questions, please feel free to comment and I'll try to answer and help!

HT204406 iTunes Match was set up but wouldn't download any of my music. I turned iTunes Match off, deauthorised and then reauthorised, restarted iTunes. Now iTunes match won't turn on - I get the "Add this computer screen" but it says can't add for 83 day

iTunes Match was set up on my new MacBook Pro. Today, it wouldnt download any of my music, so I followed advice, switched on iTunes Match and switched it on again. When this didnt help, I deauthorized the computer, logged out of iTunes, and relogged in again. I have reauthroized the computer and reset the View/Options.
However, now I cant connect to iTunes Match or iCloud at all. The screen asking me to Add this computer comes up, when I click and enter my Mac account details I get the error message:
"You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 83 days."
However, this was the iTunes account with which I set up iTunes Match.
Anyone got any suggestions?

Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh

ITunes Match: step 3 and "4000" errors

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