ITunes Match Step 3 doesn't load, Windows Closes iTunes. Solution?

Since October 27, 2013 have not been able to get all 3 steps of the iTunes Match to complete. Steps 1 & 2 load correctly and a green check mark appears for each. However, when things move to Step 3 an error message immediately appears that indicates "iTunes has stopped working", and Windows closes iTunes.
My laptop is running Window 7. Apple Tech Support had me uninstall all components of iTunes and then (re)load the latest version on my laptop. All music in my iTunes library has always played correctly on my iPod Classic. (Note: the iPod Classic has not been synced sinced the problems with the iTunes Match load surfaced as I am fearful of corrupting what's there. Which also means all recent iTunes store purchases cannot be played on the iPod classic until it sync'd.) Accessing the iTunes music library on the iPod Touch shows that some tracks are greyed out and not available which seems consistent with the failure of Step 3 to load. Need help. Thanks.

Hi,
Try holding shift key whilst turning off match. This will clear genius / match cache. Close iTunes then reopen. Turn on match, you will be asked to add this computer, do so and let process complete.
You should also add iCloud status column to song view - menu > view > view options and tick box. This will tell you what has been matched, uploaded, purchased, duplicate or inelligible. It will show tracks that have not been processed as "waiting". If you have any such tracks, one or more may be preventing completion. You may need to remove such tracks and gradually readd until match processes them. This may help identify problem tracks.
Jim

Similar Messages

My iphone 3gs is not working properly, when switched on it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and more often than not just resets itself.

My iPhone 3gs is not working properly and hasn't been since about September of last year. When switched on (Quite often it won't even turn on) it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and just resets itself over and over until power is gone. Occasionally after switching on and off a few times it functions normally for a few hours and some times even a couple of days but eventually always turns itself off and goes back to the 'Update Completed' screen. Does anyone know what might be causing this and/or a way of fixing it?

Morning JordenR,
Thanks for using Apple Support Communities.
You can resolve many restore issues using the troubleshooting steps documented here.
For more information on this, take a look at this article:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
Best of luck,
Mario

Where is the photo tab in itunes? it doesn't appear in the itunes sidebar

where is the photo tab in itunes? it doesn't appear in the itunes sidebar, I am trying to remove photos from my ipad by restricting them from appearing after synch.

cjmuth wrote:
I was struggling with this too - but seem to have found the issue. It appears the photo synch option in iTunes isn't available unless the photos are out of synch.
This is incorrect.
The Photos tab is always available when you have your iDevice connected.
First open iPhoto, move the photos you want to get rid of to the trash, then close iPhoto.
No one seems to want to delete the photos from iPhoto/computer.
They just don’t want them to sync to the iPad.

Itunes has stopped working message when I close itunes.

Downloaded the latest version(10.7.0.21) of itunes today. Every time I now close itunes I get the following message:
It only happens once I exit itunes.

The same problem here!... My itunes stucks on "preparing to sync" when sync my ipad 2, and stucks on iphone 4 calendar sync...
Any solution?? Need help, please!!
Macbook pro 13 i7
Iphone 4
Ipad 2
Thanks!!!

I can't drag files to my iPhone 5 from iTunes. I get an alert that says files can't be copied because I have iTunes Match enabled but I do not have iTunes Match that I know of

I can't drag files from iTunes to my iphone 5, I get an alert that says files can't be copied because I have iTunes Match enabled but I do not have iTunes M

Correct. When you purchase devices, they would have stated the OS they needed to work, on the box. This can be overlooked, but it is very important to check when purchasing.
You current OS, is so old, that they technology build into the new devices, is not something your OS understands. It didn't exist when your OS was created, and therefore you need to upgrade the OS to work with the newer technology of these devices.
10.6 software is not downloadable. You must purchase a DVD disc. You can order it from the on-line apple store
- http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard.

TS4123 I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back

I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back

The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/

If i purchase itunes match will it come out of my itunes account if i have available money or will it come out my bank account?

if i purchase itunes match will it come out of my itunes account if i have available money or will it come out my bank account?

Interesting - I just installed match and my balance disappeared. It asks for, and I entered, I credit card. It makes no mention of clearing out your redeemed balance of itunes gift cards. This should be made much clearer. Now I will have to check with my credit card company to ensure only the balance of what was not covered by my itunes gift card balance was charged for match - not the full amount on my credit card as the forms make you believe will occur.

How can I get iTunes 11 to stop showing iTunes Match songs on a computer for which iTunes Match is not enabled?

How can I get iTunes 11 to stop showing iTunes Match songs on a computer for which iTunes Match is not enabled?

Found it: PREFERENCES --> STORE --> uncheck "Show iTunes in the Cloud Purchases."

Does the balance of a iTunes Gift Card that is "loaded" to my iTunes ? App Store account have an expiry date ?

Does the balance of a iTunes Gift Card that is "loaded" to my iTunes Store / App Store account have an expiry date ?
I know that the actual card/s have an expiry date, but when I load the card value into my iTunes Store / App Store account, will this balance have an expiry date ?
I can't find an answer.

UPDATE
Last night, approx.11:00PM I sent a "Express Lane" enquiry regarding my question.
I received the following e-mail back at 11:30PM:
I have read through your email and understand that you would like to know if there is any expiry time for Store Credit on your account. My name is ******* and I thank you for letting me help you with this.
That is a very good question *******, and the answer is once on your account there is no time frame required for you to spend it. It does not collect interest, but it will certainly be there for you, ready to be used when you find something that interests you.
Thank you for choosing iTunes as your source of entertainment, *******. If you have any more questions feel free to contact me as I am only an email away. Have a great day!
I have removed the names and highlighted the answer to the question I asked the forum.

I have a solution (albiet time consuming) to iTunes match step 3 crashing

So I've been a iTunes Match subscriber for about 6 months. At first it took me a few goes of it to get it down to about only 350 songs needing to be uploaded in Step 3.... Then the REAL frustration began.... From that point forward no matter what I tried I could NEVER get past Step 3. As soon as Step 2 finished and step 3 began, iTunes would crash. So for the past 5 months I have been unable to get those 350 songs uploaded. It wouldn't even do just one then crash. I was frustrated but after looking I could do without having access too those 350 songs at all times. But then there WAS a song that I HAD to have access too and the frustration began again. I tried EVERYTHING I could find on the internet. Uninstalling and reinstalling iTunes, turning Match off then on, deleting errored files (I only had 4). Playing with router settings, everything. I noticed a lot of people wondering about having music on external hard drives even which mine is. (I will say from experience if your using a USB hub to connect your external hard drives, try connecting them directly into your computers USB port to speed things up a bit). Then I started reading about people having success converting one troublesome song or two to ACC, deleting the old version, then "manually" right clicking on them and clicking "add to iCloud" My issue was that this option was NEVER available to me when I right clicked the songs in iTunes! Plus some of the 350 songs were already in ACC format. Tonight, after playing around I've found a round about way (and time consuming if your doing this for 350 songs like me, feel bad to those who have THOUSANDS) to finally get these songs to upload to iTunes Match. Here is what I did, and I REALLY hope this can help someone else.
#1. When you first open iTunes, you notice in the top/middle info window that iTunes attempts to connect to the iTunes store, AND iTunes match tries to do its thing as well. AS SOON AS YOU OPEN ITUNES, click the small little X next to the progress indicator inside that info window until ALL acivities have stopped.
#2. Make sure you have the "iCloud Status" sort turned on
#3. Sort your song list in iTunes by the iCloud Status Look down the list until you get to where all of your "waiting" songs are at
#4. Select a small managable group (10 worked best for me, more than that would sometimes cause errors and I would have to redo them)
#5. Right click on the selected group and then select "convert to ACC"
#6 DO NOT CLICK ON ANYTHING ELSE AFTER 'convert to ACC"
#7 Once this completes you will hear the normal "ding" that iTunes is finished
#8. The original files will still be selected with the new ACC versions below each one, not selected. Hit your delete key.(You only want to keep the newly converted ACC files) Also, EVEN IF A FILE WAS PREVIOUSLY ACC, STILL SELECT IT FOR THIS CONVERT TO ACC PROCESS!!!!! If itunes asks if you want to delete these and move to the recycle bin, do so, as you now have another copy that seems to play well with iTunes.
#9 Now you have the 10 recently converted to ACC songs... Select those ten, right click on them then the "Add to iCloud" option (which for me was the first time I had ever gotten to see it at all)
#10 iTunes Match should now begin the process of trying to match JUST THOSE SELECTED songs, then upload whatever is needed. Using this system, I HAVE YET to run across iTunes or iTunes match, hanging up, or crashing all together.
I know this is a bit time consuming, and you COULD do this just for the songs you REALLY wanted to make sure were in the Cloud if you wish. My thought was if I'm going to do it, I might as well do them all.
I REALLY hope this will help someone as I have read so many forum posts, websites, ect, with people just as frustrated as me. And it even made it more frustrating as I had seen new "solutions" posted online yet said solutions still wouldn't work for me. If you have any questions, please feel free to comment and I'll try to answer and help!

So I've been a iTunes Match subscriber for about 6 months. At first it took me a few goes of it to get it down to about only 350 songs needing to be uploaded in Step 3.... Then the REAL frustration began.... From that point forward no matter what I tried I could NEVER get past Step 3. As soon as Step 2 finished and step 3 began, iTunes would crash. So for the past 5 months I have been unable to get those 350 songs uploaded. It wouldn't even do just one then crash. I was frustrated but after looking I could do without having access too those 350 songs at all times. But then there WAS a song that I HAD to have access too and the frustration began again. I tried EVERYTHING I could find on the internet. Uninstalling and reinstalling iTunes, turning Match off then on, deleting errored files (I only had 4). Playing with router settings, everything. I noticed a lot of people wondering about having music on external hard drives even which mine is. (I will say from experience if your using a USB hub to connect your external hard drives, try connecting them directly into your computers USB port to speed things up a bit). Then I started reading about people having success converting one troublesome song or two to ACC, deleting the old version, then "manually" right clicking on them and clicking "add to iCloud" My issue was that this option was NEVER available to me when I right clicked the songs in iTunes! Plus some of the 350 songs were already in ACC format. Tonight, after playing around I've found a round about way (and time consuming if your doing this for 350 songs like me, feel bad to those who have THOUSANDS) to finally get these songs to upload to iTunes Match. Here is what I did, and I REALLY hope this can help someone else.
#1. When you first open iTunes, you notice in the top/middle info window that iTunes attempts to connect to the iTunes store, AND iTunes match tries to do its thing as well. AS SOON AS YOU OPEN ITUNES, click the small little X next to the progress indicator inside that info window until ALL acivities have stopped.
#2. Make sure you have the "iCloud Status" sort turned on
#3. Sort your song list in iTunes by the iCloud Status Look down the list until you get to where all of your "waiting" songs are at
#4. Select a small managable group (10 worked best for me, more than that would sometimes cause errors and I would have to redo them)
#5. Right click on the selected group and then select "convert to ACC"
#6 DO NOT CLICK ON ANYTHING ELSE AFTER 'convert to ACC"
#7 Once this completes you will hear the normal "ding" that iTunes is finished
#8. The original files will still be selected with the new ACC versions below each one, not selected. Hit your delete key.(You only want to keep the newly converted ACC files) Also, EVEN IF A FILE WAS PREVIOUSLY ACC, STILL SELECT IT FOR THIS CONVERT TO ACC PROCESS!!!!! If itunes asks if you want to delete these and move to the recycle bin, do so, as you now have another copy that seems to play well with iTunes.
#9 Now you have the 10 recently converted to ACC songs... Select those ten, right click on them then the "Add to iCloud" option (which for me was the first time I had ever gotten to see it at all)
#10 iTunes Match should now begin the process of trying to match JUST THOSE SELECTED songs, then upload whatever is needed. Using this system, I HAVE YET to run across iTunes or iTunes match, hanging up, or crashing all together.
I know this is a bit time consuming, and you COULD do this just for the songs you REALLY wanted to make sure were in the Cloud if you wish. My thought was if I'm going to do it, I might as well do them all.
I REALLY hope this will help someone as I have read so many forum posts, websites, ect, with people just as frustrated as me. And it even made it more frustrating as I had seen new "solutions" posted online yet said solutions still wouldn't work for me. If you have any questions, please feel free to comment and I'll try to answer and help!

ITunes 11.1.4.62 for Windows Breaks iTunes Match

After upgrading to iTunes 11.1.4.62 for Windows 7 Ultimate 64-bit, my iTunes Match no longer works. It insists that I pay for another subscription even though I have a valid subscription already. This issue has been going on for over a week with no response from Apple Support. Is anyone else experiencing a similar issue? What can I do to remedy this problem?

I use a utility called ByeTunes that removed Itunes completely of my pc "It's free" and got a good down load of Itunes.a few weeks after they correct the upgrade.LOL

ITunes Match - Step 2 creates Unresponsive iTunes

I have read multiple threads about this issue, but I am hoping someone can give me the newest solution or work-around to fix my problem.
I am trying to upload my iTunes library (9020 songs) to iTunes Match. When it gets to Step Two, it freezes around 8,684 songs of 8708 that are found to be matched. I continue to let the beachball spin, assuming it was still scanning, even if the application was unresponsive, but, it never moves to Step 3.
I have tried every suggestion seen in previous posts. I have started with updating the Genius Match. I have disabled/reenabled the internet connection. Starting in Safe Mode. Nothing gets me past Step 2. I have also reviewed all the potential 'questionable' songs (audiobooks, mpeg files, low quality, etc) and tried to remove and restarting the Match process. Same results.
I have to Force Quit iTunes, restart, immediately turn off iTunes Match (because it will start scanning as it launches and subsequently freeze again) and then Turn On iTunes Match again. But, again, it locks up so close to the end of Step 2.
Does anyone have a way to fix this problem?
Thank you!
KC3Dogs

How long are you waiting between force quits? Step 2 can take several days to complete. The matching of my library with 22000 songs took more than two weeks. Let the match run over night without interrupting. It will depend on how busy the iTunes Store is. When everybody has just updated iTunes, it is not a good time to start matching a new library.
You seem to have tried really all things that can help to ensure that the match is successful. You have not mentioned your Energy Saver settings. To prevent timeouts, set the Energy Saver so, that the mac will not fall asleep during the matching.

ITunes Match Step 3 Stuck on Last Song

i just signed up for iTunes Match and already experienced a bug ...
Going trough installation I am stuck in Step 2 on the last song...
I read on other forums that people restarted computers, stopped-restarted the installation yet after having tried even this I found no success...
I saw other people suggesting you might wanna convert your files into other format as maybe itunes does not reckognize certain format but that was a pretty long post and Im wondering if Itunes has figured out a ... more smooth way ! !
im not a tech expert and neither have time to bang my head to much around this issue...
I was hoping to have a easy installation but Itunes Match seems to actually have this problem reocurring in many users... (on step 3 too)...
Any good alternative solution ???

Hey everyone...I've been futzing with iTunes Match since the beta was released (I'm a developer) and every time I started iTunes Match it would lockup all my applications usually at Step 1 but sometimes at Step 2 (I could move between them but everyone was beachballing). I've tried for months to get iTunes Match working without result. I would close every app to give it maximum CPU and memory, repair permisions and every other Snake Oil remedy I could think of, without luck. Then today I had a breakthrough. Here's what I did and hopefully it helps someone else:
1. Enable iTunes Match, let it run and lockup/stall/freeze at least once. Restart iTunes and go to iTunes Match in the left bar and click the "stop" button.
2. Go back to your music library, right click on the column names at the top and add "iCloud Download" and "iCloud Status". You should see all your tracks as "Waiting...".
3. Select a group of tracks (I do about 500 at a time), right click and chose "Add to iCloud"
4. iTunes will whirl for a bit and with a bit of luck you'll see it actually processing and uploading/matching music.
5. Repeat this for the rest of your library (increasing the number of tracks you selected if you're brave) and in no time you should be up and running on iCloud.
It's a bummer that the technology isn't better but at least I found a way to get it going.

Recently subscribed to itunes match and every time i go on itunes match starts to load songs b ut after 5 mins it crashes and turns off please help as it cost me $35 and wont work

recently purchased itunes match .but now every time i turn on itunes it starts to load song ect but after 5min or so it crashes and turns off

Hi,
I suggest that you open iTunes and hold shift key whilst signing out of match. Now close iTunes and reboot computer. Launch iTunes and then turn on match. You will be asked to add this computer. Do so. Let match process complete.
Jim

Itunes Match is not working for Windows 8.1

I recently purchased ITunes Match on my previous laptop. I got a new Windows 8 laptop and tried to add the ITunes Match onto it, but every time I try to access the ITunes Match page my computer says that ITunes has stopped working and it forces me to close it. Is this an iTunes issue or a windows issue?

Hello Nani134,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet M1522nf is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

ITunes Match Step 3 doesn't load, Windows Closes iTunes. Solution?

Similar Messages

Maybe you are looking for