Itunes match stopped during step 2. On Windows 7 machine.

I had ITunes Match running and it seems to have stopped approximately 17 songs from end during step 2.
I stopped and restarted iTunes match, no change.
I have restarted the Windows machine, again no change.
Any suggestions?

Taken as a whole, the symptoms suggest that another application (other than QuickTime itself) has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC).

ITunes Match stops after step 3

Hi,
I am not able to finish the iTunes Match workflow. Step 1 & 2 are going through successfully, but when it comes to step 3 (loading graphics and songs) it sometime is loading a few articles and then stops. The button on the bottom right corner change to "Start". when I start it again it shows the same behavior and I am not able to finishing the process.
Any help or hints would be highly appreciate
Johannes

I am having the same problem. I have 6000 songs that are waiting to be uploaded (they are all unprotected 256kbps AAC files). When iTunes Match reaches step 3, it seems to upload 1 or 2 songs and then stops. Sometimes it doesn't upload anything. What is going on?

ITunes Match stop at step 3 on the same music.

My iTunes Match freezed at step 3 on the same music. I tried to stop and restart but it didn't change.

Start deleting songs from your library that require to be uploaded and each time you do an album update match and see if it goes further.
Be sure to check that box that also deletes it from the cloud also.
If it does not go any further move to the next album until you find the one that is holding it up.
I don't know any other way to tell you to do it.
Just start deleting songs that require you to upload until you find the right one.
At least you don't have 5,000 to check. You only have 700 or so.
If you had to delete them all and then re add them into your library it really isn't that many.

ITunes Match stops at step 2!!

i just started to use iTunes Match, it goes all trought the first step but when it comes to the second it restarts the all process. So first step ok, and the second starts every time with 635 songs out of 4000 already scanned but arount 1600-1800 it restarts from step one.... this is been going for about 24h... i tried restarting iTunes, disable iTunes Match and restarting my mac but nothing worked. Is it possible that is an Apple problem? not mine?
HHHHEEEEEELLLLLPPPPPP

Having the same issue. The best Apple can say is they think it's my connection, which is absurd, since iCloud is seamlessly updating my contacts and calendar, and the whole point of WiFi is NOT to plug in. I've read some people have had to delete their iTunes libraries and re-add; I think I'm going to seek a refund. Disgusted.

HT204406 Itunes match stops loading after step 2

Itune stops fontionning after Itunes Match has loaded step 2. Why?

Hi there
I was having this same issue after re-enabling iTunes Match despite it having worked previously.
It turned out to be a problem with some of the new tracks i'd added since the last time it was enabled. To locate them, I had to wait until the match process was on step 2 and got to the point where it stopped matching. It got to something like 9822 of 9870 songs.
In the songs view I then changed the visible fields to include the iCloud Status field, then sorted the songs by this field.
When I scrolled to the bottom there were the exact number of remaining songs sitting on the "Waiting" status. All of these were new additions. I removed them from the library and retried the match and it completed perfectly. I'm now re-adding the songs back into the library one album at a time to see if they will match now.
Fingers crossed...

Itunes match stop to check songs only one song before the end

Itunes Match stop checking songs just one before reaching the last one. I.E checked 3201 but it should 3201 songs checked??

Hi - You have made sure the song plays entirely on your actual machine, right?
Additionally, if you select the song and GET INFO it will open a new window. Check the OPTIONS tab and make sure the song START TIME and END TIME jive with the actual length of the song. I've somehow altered this incorrectly when attempting to change the volume.
Also, you can check the preferences panel, the PLAYBACK tab and set the CROSS FADE at none.
If neither of these do it, sounds like the actual song file maybe damaged whereas your computer can read/play it yet it's truncated or damaged just enough that your iPod isn't syncing the entire song. You can figure that out by simply comparing the file sizes.
You may also consider updating thru 10.4.11. I know this included a lot of iPod software updates. I'm currently running iPod software 1.0.3.
Good Luck, chris

Itunes crashes when iTunes Match runs its Step 3 (not before) - any ideas why and how to fix it?

Every time iTunes runs the iTunes Match, when iTunes MAtch gets to Step 3 - iTunes stops working - ie crashes. Any idea why and how to fix it? The songs are still uploaded to iCloud etc... but it crashe iTunes every single time

I cannot explain the failure, but I can tell you that I have a string of approx. 24 emails with Apple and a combined 10hrs of talk time with Apple customer reps that tried helping me precisely for the issue that iTunes Match would crash at Step 3 without fail. Apple even logged my Console and I was talking to an engineer that literally wrote part of the code for iTunes Match (that was the fourth and last level of customer care I was escalated to). The poor man almost quite his job, and I just about demanded a refund for my $25, since iTunes Match simply wasn't working.
Then I studied at a friend's place, and I noticed that all of a sudden, while iTunes was running in the background, half my library was already uploaded and things were progressing smoothly. It turns out that it had something to do with my modem specifically, as I had already hooked up my computer straight to the modem, taking the router (TimeCapsule) out of the equation. Nothing worked. Firewalls were turned off, no AntiVirus existed, and Apple engineers tried everything possible, incl. remote access on my computer, to get this to work. Nothing worked as long as I was connected to a Motorola Surboard.
At every other network, wether at Starbucks, my university, or at friends places, however, iTunes Match worked flawlessly.
After some research online, it turnes out that a handful of people with Motorola Surrboard Xtreme cable modems had similar issues. Eversince, I simply use my neighbors wifi should I need to upload songs, and I have no issues. Oddly enough, matching (not uploading) works just fine with my Motorola.
Don't ask me how or why, I am interested in computers and work with them a lot, but I am no engineer. I can tell you that simple scientific method pinpointed to the modem, and I haven't had issues since then.

ITunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e2111c0
Exception Code:    80000003
Exception Offset:    00033e2e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Faisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded.

HT1420 I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to

I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to solve this problem?!

Hi all. I can’t tell you how to solve your iCloud 3.x issues. Heck, I don’t think they’re even solvable.
But if you had a previous version of iCloud that was working correctly then I can definitely tell you how to solve the “iCloud Photo Stream is not syncing correctly to my Windows 7 PC” problem. …without even a re-boot.
Log out of iCloud 3.0 and uninstall it.
Open My Computer and then open your C:\ drive. Go to Tools/Folder Options and click on the View tab. Select the “Show hidden…” radio button and click on OK.
Open the Users folder.
Open your user folder
Open ProgramData (previously hidden folder)
Open the Apple folder – not the Apple Computer folder.
Open the Installer Cache folder
In Details view sort on Name
Open the folder for the newest entry for iCloud Control Panel 2.x – probably 2.1.2.8 dated 4/25/2013
Right click on iCloud64.msi and select Install.
When finished, the synching between iCloud and your PC will be back to working perfectly as before the 3.0 fiasco. The pictures will be synched to the same Photostream folder as before the “upgrade”. Now all you need to do is wait until Apple/Microsoft get this thing fixed and working before you try the 3.x upgrade again.
I think the iCloud 3.0 software was written by the same folks who wrote healthcare.gov with the main difference being that healthcare.gov might eventually be made to work.
For those of you who hate to go backwards, think of it as attacking to the rear. Which would you rather have, the frustration of no synching or everything working on an older version?
Good luck…

Itunes match stopped working

My iTunes Match stopped working on my iPhone 4. I was using it all day yesterday, and in the evening, it stopped! Now, I can't play any song off the cloud OR any that was saved to my iPhone. Does anyone know why? Did I do something?

This happened to me today, as well. Songs in the cloud would not play when selected on either my iPhone or my computer. Turning off iTunes Match, then turning it back on fixed the problem. I had to do this separately for both the phone and the computer. I hope that this helps someone.

ITunes Match stops working at Step 3 in windows - aborts iTunes

When running iTunes Match, steps 1 & 2 load and a green check mark is seen for each. When it moves to step 3 an error message immediately appeas that indicates "iTunes has stopped working" and iTunes must be shut down. I purchased iTunes Match on October 26th and have spent hours and hours on the phone with 5 different Apple tech support personnel since October 27th (Case # 523193741). I called tech support again yesterday and asked if I could bring my Windpows 7 laptop into an Apple store to see if the problem could be solved. The apppointment was made for today, November 15th, in Tigard (Washington Square) store. Bottom line, the "iTunes is not working" error message popped up again. The Apple tech expert looked at me and said "I can't help you, I've never seen that before." Has anyone found a fix that really works for the step 3 "iTunes has stopped working" problem? Thanks.

Jim,
There are just too many "waiting" tracks to process and iTunes Match crashed again at Step 3 this morning. It doesn't seem to matter that all music was purchased from iTunes or uploaded from my personal collection of CDs purchased from Towers Records, Virgin Megastore, and various record clubs. I am at the end of my rope and have decided to abort further attempts. Having spent more than 12 hours with various Apple tech support reps since October 27th, including the trip to the Genius bar at the Tigard store in Oregon on November 15th and also including your recommendations, there appears to be no acceptable (for me) solution.
BTW, I purchased an iPad Mini with retina display on November 15th during the visit to the Genius bar at the Tigard store. Since I still have a iPod Classic with 60GB of music on it (mostly classical) and also have access to radio stations around the world that play classical music using the Tune-in app on my iPod Touch (and on my new iPad Mini) I'm good to go without iTunes Match. It will be cancelled.
Thanks again for your efforts.
Evelyn

ITunes Match crashes during 3rd step when uploading songs to the iCloud

Hello There,
I have just one issue with iTunes Match which causes me to be slightly skeptical, although it is such an amazing way to listen to music ect.
I have about 15000 songs and most of them were added on the iCloud, however only around 200 still needed to be added manually on the iCloud. The issue appears right after the second step where the songs starts uploading. All of a sudden iTunes just crashes and asks me to close the program.
Just to add I am using a dell desktop PC with windows 7, and everything is up to date including latest updates of the iTunes.
What can I do to sort this issue out, so the rest of my music can be added to the iCloud without having iTunes to crash during uploads?

hi,
See this link.
http://support.apple.com/kb/HT4914
I have read elsewhere that some people have used match with XP successfully but they were having more and more problems with each upgrade of iTunes.
Have you tried removing the tracks that are still waiting to be matched or uploaded. There may a track that is causing the problem. Once you have removed outstanding track update imatch. If this works, gradually add the tracks back a few at a time.
Jim

Itunes crashing while itunes match is at step 3 (windows 7)

Hello
I've started using itunes match a few days ago and it works a bit, I have most of my library available on the cloud but I still have some of them which I can't manage to put on the cloud. I've noticed this is a frequent problem with itunes match but each time itunes match reach step 3 itunes crash, there is a message saying something like "itunes stopped working, windows is trying to find a solution to the problem". I've seen answers in other thread but I don't know how to find the song that makes it crash. I have more or less 15000 songs on my itunes and there are about 1000 songs left to add to itunes match and deleting all these songs would take an pretty important amount of time. Some of this songs are definitely on the itunes store but i have a lot of mixtapes that are not on that store and i was wondering if these were the cause of the problem.
Thanks a lot for answering.

Hi,
The mix tapes could be causing the problem. Try deleting them from library and selecting keep file. If process completes for rest of the tracks, try readding a few at a time.
Jim

Iphone to itunes sync fail during step 3

HI I uprgraded my Iphone to the new ios 8 and now I cant sync it anymore.
The fail occurs during step 3 when it is transferring purchased apps.
The error text reads "The Iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone"
It then says "To authorize the computer for items purchased from the Itunes store, choose store > authorize this computer".
I have tried this multiple times, even unathorized it to authorize it again.
This Iphone still has some items under the previous owners apple ID, I dont know which ones have crossed over until it comes to app update time when it tells me.
I have been systematically deleting them one by one as they appear then downloading the app again from the app store under my apple ID.
Is this the correct thing to do or is this possibly why my sync is failing?

Hello, toshrobbo.
I've found an article that may help you sort things out with iTunes:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Symptoms
This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below.
Cheers,
Allen

Itunes match stopped during step 2. On Windows 7 machine.

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