Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC).

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ITunes Match stops after step 3

Hi,
I am not able to finish the iTunes Match workflow. Step 1 & 2 are going through successfully, but when it comes to step 3 (loading graphics and songs) it sometime is loading a few articles and then stops. The button on the bottom right corner change to "Start". when I start it again it shows the same behavior and I am not able to finishing the process.
Any help or hints would be highly appreciate
Johannes

I am having the same problem. I have 6000 songs that are waiting to be uploaded (they are all unprotected 256kbps AAC files). When iTunes Match reaches step 3, it seems to upload 1 or 2 songs and then stops. Sometimes it doesn't upload anything. What is going on?

ITunes Match stop at step 3 on the same music.

My iTunes Match freezed at step 3 on the same music. I tried to stop and restart but it didn't change.

Start deleting songs from your library that require to be uploaded and each time you do an album update match and see if it goes further.
Be sure to check that box that also deletes it from the cloud also.
If it does not go any further move to the next album until you find the one that is holding it up.
I don't know any other way to tell you to do it.
Just start deleting songs that require you to upload until you find the right one.
At least you don't have 5,000 to check. You only have 700 or so.
If you had to delete them all and then re add them into your library it really isn't that many.

Itunes match stopped during step 2. On Windows 7 machine.

I had ITunes Match running and it seems to have stopped approximately 17 songs from end during step 2.
I stopped and restarted iTunes match, no change.
I have restarted the Windows machine, again no change.
Any suggestions?

Taken as a whole, the symptoms suggest that another application (other than QuickTime itself) has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes Match stops at step 2!!

i just started to use iTunes Match, it goes all trought the first step but when it comes to the second it restarts the all process. So first step ok, and the second starts every time with 635 songs out of 4000 already scanned but arount 1600-1800 it restarts from step one.... this is been going for about 24h... i tried restarting iTunes, disable iTunes Match and restarting my mac but nothing worked. Is it possible that is an Apple problem? not mine?
HHHHEEEEEELLLLLPPPPPP

Having the same issue. The best Apple can say is they think it's my connection, which is absurd, since iCloud is seamlessly updating my contacts and calendar, and the whole point of WiFi is NOT to plug in. I've read some people have had to delete their iTunes libraries and re-add; I think I'm going to seek a refund. Disgusted.

HT204406 Itunes match stops loading after step 2

Itune stops fontionning after Itunes Match has loaded step 2. Why?

Hi there
I was having this same issue after re-enabling iTunes Match despite it having worked previously.
It turned out to be a problem with some of the new tracks i'd added since the last time it was enabled. To locate them, I had to wait until the match process was on step 2 and got to the point where it stopped matching. It got to something like 9822 of 9870 songs.
In the songs view I then changed the visible fields to include the iCloud Status field, then sorted the songs by this field.
When I scrolled to the bottom there were the exact number of remaining songs sitting on the "Waiting" status. All of these were new additions. I removed them from the library and retried the match and it completed perfectly. I'm now re-adding the songs back into the library one album at a time to see if they will match now.
Fingers crossed...

Itunes crashes when iTunes Match runs its Step 3 (not before) - any ideas why and how to fix it?

Every time iTunes runs the iTunes Match, when iTunes MAtch gets to Step 3 - iTunes stops working - ie crashes. Any idea why and how to fix it? The songs are still uploaded to iCloud etc... but it crashe iTunes every single time

I cannot explain the failure, but I can tell you that I have a string of approx. 24 emails with Apple and a combined 10hrs of talk time with Apple customer reps that tried helping me precisely for the issue that iTunes Match would crash at Step 3 without fail. Apple even logged my Console and I was talking to an engineer that literally wrote part of the code for iTunes Match (that was the fourth and last level of customer care I was escalated to). The poor man almost quite his job, and I just about demanded a refund for my $25, since iTunes Match simply wasn't working.
Then I studied at a friend's place, and I noticed that all of a sudden, while iTunes was running in the background, half my library was already uploaded and things were progressing smoothly. It turns out that it had something to do with my modem specifically, as I had already hooked up my computer straight to the modem, taking the router (TimeCapsule) out of the equation. Nothing worked. Firewalls were turned off, no AntiVirus existed, and Apple engineers tried everything possible, incl. remote access on my computer, to get this to work. Nothing worked as long as I was connected to a Motorola Surboard.
At every other network, wether at Starbucks, my university, or at friends places, however, iTunes Match worked flawlessly.
After some research online, it turnes out that a handful of people with Motorola Surrboard Xtreme cable modems had similar issues. Eversince, I simply use my neighbors wifi should I need to upload songs, and I have no issues. Oddly enough, matching (not uploading) works just fine with my Motorola.
Don't ask me how or why, I am interested in computers and work with them a lot, but I am no engineer. I can tell you that simple scientific method pinpointed to the modem, and I haven't had issues since then.

Itunes match stop to check songs only one song before the end

Itunes Match stop checking songs just one before reaching the last one. I.E checked 3201 but it should 3201 songs checked??

Hi - You have made sure the song plays entirely on your actual machine, right?
Additionally, if you select the song and GET INFO it will open a new window. Check the OPTIONS tab and make sure the song START TIME and END TIME jive with the actual length of the song. I've somehow altered this incorrectly when attempting to change the volume.
Also, you can check the preferences panel, the PLAYBACK tab and set the CROSS FADE at none.
If neither of these do it, sounds like the actual song file maybe damaged whereas your computer can read/play it yet it's truncated or damaged just enough that your iPod isn't syncing the entire song. You can figure that out by simply comparing the file sizes.
You may also consider updating thru 10.4.11. I know this included a lot of iPod software updates. I'm currently running iPod software 1.0.3.
Good Luck, chris

Itunes match stopped working

My iTunes Match stopped working on my iPhone 4. I was using it all day yesterday, and in the evening, it stopped! Now, I can't play any song off the cloud OR any that was saved to my iPhone. Does anyone know why? Did I do something?

This happened to me today, as well. Songs in the cloud would not play when selected on either my iPhone or my computer. Turning off iTunes Match, then turning it back on fixed the problem. I had to do this separately for both the phone and the computer. I hope that this helps someone.

ITunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e2111c0
Exception Code:    80000003
Exception Offset:    00033e2e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Faisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded.

ITunes Store access causes "iTunes has Stopped working...Windows is check..

When accessing iTunes Store from iTunes, which has worked well for several years, it stops half-way through progress bar and then I get the "iTunes has Stopped working...Windows is checking..."..then " A problem caused the program to stop working correctly. Windows will close the program and notify you..."
Probably not a related problem, but also, when synching with an iPhone that I recently reset, copying just 188 tracks in selected playlists to transfer to the iPhone, the copying stops and hangs after just a few tracks, so this is unsuccessful too.
Another iPhone worked a synch but fewer tracks to download!
I've uninstalled and re-installed iTunes 9.2 etc - doesn't fix problem. Any help please?

Wow, that is crazy .... but it worked! Thanks for taking the time to post that up as I would never have even dreamed of thinking that the display drivers would stop iTunes working... that *****.
For any one else - this was Windows Vista on a Dell inspiron, went to Start menu-> Settings-> Control Panel-> Device Manager -> Display Adaptors -> right click on ATI Radeon (in my case) and then "Update driver software" and let windows search the web

When I try to access my music library from AppleTV is keeps telling me to turn on ITunes Match. I am not supposed to need iTunes Match for Home Sharing. I tripled checked to ensure Home Sharing is turned on and it is. Can anyone offer a solution?

When I try to access my music library from AppleTV is keeps telling me to turn on ITunes Match. I am not supposed to need iTunes Match for Home Sharing. I tripled checked to ensure Home Sharing is turned on and it is. Can anyone offer a solution?

All of your computers content are available in the AppleTV section called "Computer". This is where you will find your music.
The Music section of the AppleTV is only for those who subscribed to iTunes Match.

I downloaded the new Itune SW and all my music is gone. How do I recover it?

I downloaded the new Itune SW and it wiped out all my music, how do I recover?

Hello mikgius,
Thanks for the question, and welcome to Apple Support Communities.
The following article outlines the exact symptom you provided, and a potential resolution:
No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
If the above did not resolve your issue, you may want to refer to this article:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Thanks,
Matt M.

ITunes Match stops working at Step 3 in windows - aborts iTunes

When running iTunes Match, steps 1 & 2 load and a green check mark is seen for each. When it moves to step 3 an error message immediately appeas that indicates "iTunes has stopped working" and iTunes must be shut down. I purchased iTunes Match on October 26th and have spent hours and hours on the phone with 5 different Apple tech support personnel since October 27th (Case # 523193741). I called tech support again yesterday and asked if I could bring my Windpows 7 laptop into an Apple store to see if the problem could be solved. The apppointment was made for today, November 15th, in Tigard (Washington Square) store. Bottom line, the "iTunes is not working" error message popped up again. The Apple tech expert looked at me and said "I can't help you, I've never seen that before." Has anyone found a fix that really works for the step 3 "iTunes has stopped working" problem? Thanks.

Jim,
There are just too many "waiting" tracks to process and iTunes Match crashed again at Step 3 this morning. It doesn't seem to matter that all music was purchased from iTunes or uploaded from my personal collection of CDs purchased from Towers Records, Virgin Megastore, and various record clubs. I am at the end of my rope and have decided to abort further attempts. Having spent more than 12 hours with various Apple tech support reps since October 27th, including the trip to the Genius bar at the Tigard store in Oregon on November 15th and also including your recommendations, there appears to be no acceptable (for me) solution.
BTW, I purchased an iPad Mini with retina display on November 15th during the visit to the Genius bar at the Tigard store. Since I still have a iPod Classic with 60GB of music on it (mostly classical) and also have access to radio stations around the world that play classical music using the Tune-in app on my iPod Touch (and on my new iPad Mini) I'm good to go without iTunes Match. It will be cancelled.
Thanks again for your efforts.
Evelyn

ITunes Match: Stuck in Step 1

I've seen some older posts on this subject, but I haven't seen a definative resolution or explanation. So, I'm posting my own request.
I had iTunes Match over a year ago... then I cancelled to subscription.   Just yesterday, I decided to start iTunes Match again (I was without it for about 8 months).
I have an iMac which has about 9,000 songs in iTunes. And a MacBook Air with about 250 songs. iTunes v11.0.2 (25) OSX 10.8.3
My concern is with my iMac and the 9,000 songs.
I start iTunes Match... "Add this computer".
It enters the Step 1 'Gathering' phase.   The progress bar starts...
THEN the process stops.   The 'STOP' button at the lower right turns to 'START'.
If I wait for a minute or so,   iTunes Match seems to start again still in Step 1, the progress bar seems to get to about the same place, and hangs there until the process stops again. Only to start again by itself a short time later.
This has been going on for HOURS! It never seems to get any further on the progress bar.
ALSO, with my MBA, even with it's tiny database of 250 songs seemed to be trouble. The process only took about an hour or so... still it STARTED and STOPPED the process maybe 50-75 times to get through... at least with the MBA I was able to see some movement of the progress bar during each renewed Matching session.
Is this enough information for someone to tell me what is happening? Is this a 'Problem'? Or is iTunes Match just taking super long to 'Gather' info.
HERE'S WHAT I'VE TRIED... only to get back to the same symptom above:
Rebuilt the iTunes Library.
Turned OFF Match, then turned ON Genius... THEN turned on Match
What I DIDN'T try was to create an entirely new iTunes Library and copy everything over. I hope that is not the ONLY solution.
Thanks for any input on this subject!
- Craig

Hello Kelsoguy
If you are having an issue with iTunes Match, the first thing I would do is quit iTunes and turn off iTunes Match. Turn it back on and see if it starts it process again. If you still cannot get it to work, report the issue to iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

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