Itunes match stops while retrieving informations about itunes library

Hi to all,
i just subscribed to itunes match, but it doesn't match my songs! it seems to stop when is almost at the end, but keeps showing the page "retreiving informations about iTunes Library". Fortunately it has loaded almost all the songs on my iphone, but some (about 50-60) aren't "in the cloud".
Sorry about my english, i wish i didn't make mistakes!
Help me please!
Thank you

In HONG KONG iTunes Match seems no function today. I have the same aspect. It stopped in step2 long long time. I have sign out and add iTunes Match but no use at all. What the matter of iTunes Match???????????

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ITunes Match is stuck sending information to itunes

How do I get unstuck?

Hi Bethalini,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful with troubleshooting iTunes Match:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Best,
Jeremy

HT204406 Good Morning, I' m having issues passing the first step on Itunes Match! it's been two days and itunes is still gathering information about my library! Please help! thx

i'm having issues passing the first step on itunes match! It's been two days and itunes is still gathering information about my library! i have windows vista. Please Help!! thx

i'm having the same problem. it's still gathering information about my library and it's been two days!! Did itunes have any solution for you guys. would appreciate a response.
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Itunes match stuck at collecting information

Since a few weeks (prior to itunes 11, but still present after upgrading) iTunes starts everytime after launching with "collecting information about your library" (the first step when you enable itunes match) and gets stuck. This was after itunes matcg disabled itself and I switched it on again. I have waited for a week now, nothing happens. I use the same account on another computers, everything fine. I de-authorized the computer with the problem, authorized again: no change.
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I've been having this problem for the past week and a half. I finally got one song to match the other day and was happy. I just want a match or an upload, because I want it on my phone. I dont want to have to disable match on my phone just to put my songs on it.
Today (6/3/2012) I have been trying to get an album to upload. I left the room (stuck on "sending to apple") and came back after dinner. When I came back the songs were everywhere, (uploaded, matched) but thats ok, it dosent matter. I tried downloading them on my phone and just got an error with 3/4 the album "Unable to download.etc.. etc...".
I tried encoding the album to AAC 256 since AAC is apparently a lot more friendly with iTunes Match (note ALAC songs not uploading) and I'm trying again. Still stuck on "sending to apple"..
HIGHLY FRUSTRATING.
Oh I also forgot to mention, I have had to put songs onto my phone using goodreader, since again... my library is frozen (as in, stuck with what I have downloaded) on my phone with itunes match being down.

I want iTunes to STOP updating my information, is this possible? how?

I want iTunes to STOP updating my information. Each time I open my 21,000 song library in which I have carefully customized 'genre' and 'album' and 'album sort' iTunes CHANGES MY SETTINGS. I want to stop this unasked for and unwanted corruption of my entries, please. (e.g. album sort undoes alphabetical song order for an artist, which is unwanted and irritating .. I have ALL of my 'album sort' set as * .. this provides perfect alphabetization .. please stop changing 'genre' and 'album' and 'album sort'.
<Email Edited By Host>

Without the previous user erasing, using their Apple ID/password, the iPad you have an "electronic brick". You may have purchased a stolen iPad.
 Cheers, Tom

Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

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You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC).

ITunes Match crashes while at step 3.

iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?

I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
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Itunes match stop to check songs only one song before the end

Itunes Match stop checking songs just one before reaching the last one. I.E checked 3201 but it should 3201 songs checked??

Hi - You have made sure the song plays entirely on your actual machine, right?
Additionally, if you select the song and GET INFO it will open a new window. Check the OPTIONS tab and make sure the song START TIME and END TIME jive with the actual length of the song. I've somehow altered this incorrectly when attempting to change the volume.
Also, you can check the preferences panel, the PLAYBACK tab and set the CROSS FADE at none.
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You may also consider updating thru 10.4.11. I know this included a lot of iPod software updates. I'm currently running iPod software 1.0.3.
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This happened to me today, as well. Songs in the cloud would not play when selected on either my iPhone or my computer. Turning off iTunes Match, then turning it back on fixed the problem. I had to do this separately for both the phone and the computer. I hope that this helps someone.

After a series of "unknown errors," iTunes Match is not properly connecting to my library

Last March (yes, that long ago), iTunes Match mysteriously stopped accepting the input of new music to the cloud, always citing an "unknown" error, though each time the number given for the error was different. After trying a number of standard solutions (turning iTunes Match off and back on, etc.), I turned to various tech support forums and tried the various solutions offered there. Nothing worked. Eventually, I found someone who suggested holding down the "option" key while selecting "Turn Off iTunes Match" from the drop-down menu, then turning it back on. Half of the people on that forum said it worked, half said it didn't, and one person said it erased their entire library. I decided to try it, and doing so somehow severed the connection between my computer's library and iTunes Match. Here's what I mean: Once I tried this, suddenly ALL of the songs in my library (songs that were already in the cloud, songs that weren't, AND songs purchased FROM iTUNES) were now marked with the symbol meaning "waiting to be put into the cloud." I tried selecting "Add to iCloud," but it never did anything. Sometimes, it said that no new songs could be added because my cloud is full (It's not. It is somewhat close, but it is definitely not completely full), and other times it just gets stuck in the "Sending Information to Apple" stage. Oddly enough, anything that was already put into the cloud is still accessible via iTunes Match on my phone and the devices of the other members of my family (we share the same library, the "master" copy of which is on my laptop). New purchases from the iTunes store appear there as well, but none of the new manually-imported music can be entered. This is particularly frustrating since my family and I have bought numerous CDs in the intervening time, and we'd like to be able to access them. I took my computer to the local Apple Store for an appointment at the Genius Bar, and three separate people examined my iTunes library and computer, but none of them could figure out what the problem was. We tried creating a new "source folder" for the iTunes library, but we were immediately met with the same problem of not being able to put any new music in the cloud. We also discovered that, because of these mysterious problems, there was no way to remove anything from the cloud, meaning that even if it was full, there's currently no way for me to do anything about it. The only thing we were able to determine for certain is that iTunes Match is not communicating with my iTunes library, though I pretty much already knew that. They suggested I schedule a call with Apple support, but since that would cost $30 just to set up with no guarantee that they could actually help with this problem, I've decided to see if anyone else out there has any useful ideas. Any and all input would be greatly appreciated, as this has been driving myself and my family mad for several months now.

The grand total of songs in my library is 69839, though that includes songs purchased from iTunes as well as tracks that aren't intended for the cloud anyway. As to your other question, ALL of the songs that were in my library before the big crash show their iCloud status as "Waiting." That includes stuff that I'd bought from iTunes. I tried clicking the "Add to iCloud" option for these albums that were already in the cloud, and a couple removed the "Waiting" symbol, but most didn't. As of this past week's bizarre development, everything that was already in the cloud is now being displayed twice in my library, once as "Waiting" and once as being in the cloud but not on my computer, giving me the option to download them to my library.

HT204406 I have received an error message when i try to start iTunes Match, "We coulnd not complete your iTunes Store request. An unknown error occurred (4001). Can you help with this error?

I subscribed to iTunes Match, but after the information is gathered about my iTunes library, i get an error message : "We could not complete your iTunes Store request. An unknown error occurred (4001). Try again later."
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Yesterday I went to settings in my iPhone, Music, turned iTunes Match to "Off". I then updated Match in iTunes and it worked! I don't know why, but it worked.

Itunes match has removed my playlists from itunes and my iphone. Not only that, many of the songs 'matched' on itunes do not show up on my iphone. Seriously annoyed, wish I'd never paid for it

Please read the title; itunes match has removed my playlists on itunes and iphone and the songs that are supposedly 'matched' on itunes are not showing up on my iphone.
Any Really annoyed about this

iTunes Match does not have the ability to remove local files.
The service operates by comparing the selected iTunes Library with the iTunes Store content and 'matching' or 'uploading' - it is very straightforward a 'match' provides equivalent access to iTunes Store content as a recognised 'purchase'; upload simply copies a 256k AAC variant into the cloud. There are no elements of this activity that can erase the local library content.
Would suggest you explore possible alternative causes of file loss. Given the pattern described of selective deletion, leaving many Songs intact - would suggest making at least 2 secure offline Song file backups and starting the library again from a fresh install of iTunes once a thorough sweep of the system has been completed for virus. It is also worth assessing the physical security of the system - who has access & with what privileges.
To access Songs from the cloud, you would have to manually delete the Song from the library or open an empty library - so even when accessing content, iTunes Match provides no local deletion capability.

How come I can't add a song to my playlists in itunes match? Is it me or itunes match? It keeps on coming up with a message " iCloud playlists can only contain songs from your iCloud music library. If you continue, the playlist will be removed from iCloud

How come I can't add a song to my playlists in itunes match? Is it me or itunes match? It keeps on coming up with a message " iCloud playlists can only contain songs from your iCloud music library. If you continue, the playlist will be removed from iCloud and will only be available on this computer"?
You must surely be able to add and subtract songs on specific playlist?

I fixed this issue (with help from tech support) and it involved several things.
After adding a song to iTunes, right-click on the song in iTunes and select "Update iTunes Match."
OR go to the iTunes menu-->Store-->Update iTunes Match.
Maybe that's the reason, it just hadn't updated to the cloud.
OR maybe it's not a high-enough bitrate file. This happens to me because most of my tunes are home-recorded.
Sometimes converting to .mp3 or Create AAC version might work. (You do this with a right-click in iTunes, and then you will want to remove the original file from iTunes.)
There is an iTunes Preferences setting, under General Preferences called Import Settings. Try setting it to AAC Encoder and iTunes Plus. That (I think) causes imports to be slightly better quality.
Good luck! The tech support person at Apple is requesting that a knowlege-base article be written about this.

ITunes match songs won't load in iTunes anymore

I purchased iTunes match a while ago and was very happy with it. Normally, I could just open iTunes on my computer and in a second or two all my songs could be streamed or downloaded. Just today though, when I open iTunes, my songs aren't loading. All of cloud tracks appear as in below. You can't stream or download anything and by the Music tab there is a smal cloud icon that keeps appearing as if it's loading. Is anybody else encountering this same problem?

I had an issue similar to this. I think the cause was an interruption in downloading a song from the cloud. After that, it would not let me download any more. Resetting the iTunes store cache under Preferences > Advanced, then restarting iTunes seemed to resolve the issue for me.

HT4913 If I sign up for iTunes Match, and then turn the iTunes Match on my iPad, will my music library from the iPad that is not currently in iCloud move to the iCloud?

I have a large music library on my iPad, that is not currently on iCloud or on my main PC. If I sign up for iTunes Match, and then turn the iTunes Match on my iPad, will the music library from the iPad that is not currently in iCloud move to the iCloud? Or will I loose all that music?

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Itunes match stops while retrieving informations about itunes library

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