Itunes match stuck at collecting information

Since a few weeks (prior to itunes 11, but still present after upgrading) iTunes starts everytime after launching with "collecting information about your library" (the first step when you enable itunes match) and gets stuck. This was after itunes matcg disabled itself and I switched it on again. I have waited for a week now, nothing happens. I use the same account on another computers, everything fine. I de-authorized the computer with the problem, authorized again: no change.
iTunes match worked fine on the computer, with the same account. What could be the problem?

I've been having this problem for the past week and a half. I finally got one song to match the other day and was happy. I just want a match or an upload, because I want it on my phone. I dont want to have to disable match on my phone just to put my songs on it.
Today (6/3/2012) I have been trying to get an album to upload. I left the room (stuck on "sending to apple") and came back after dinner. When I came back the songs were everywhere, (uploaded, matched) but thats ok, it dosent matter. I tried downloading them on my phone and just got an error with 3/4 the album "Unable to download.etc.. etc...".
I tried encoding the album to AAC 256 since AAC is apparently a lot more friendly with iTunes Match (note ALAC songs not uploading) and I'm trying again. Still stuck on "sending to apple"..
HIGHLY FRUSTRATING.
Oh I also forgot to mention, I have had to put songs onto my phone using goodreader, since again... my library is frozen (as in, stuck with what I have downloaded) on my phone with itunes match being down.

Similar Messages

  • Itunes match stuck at sending information to apple

    Anyone else having issues tonight? Once a week the iTunes match seems to auto run the info gathering and send to apple. Normally it works fine although can be a but slow to get a response from apple sometimes. Tonight it just won't go past 'sending information to apple'. Each time I start iTunes it gathers the info to try again. Anyone else getting similar? My library has not changed in weeks so it can't be anything like that. I guess server issues at apples end?
    Cheers
    Wayne

    Welcome to the iTunes Match family...
    But I have the same problem everyone is experiencing. It's not an exactly a trend with iTunes Match, but when it works... it works flawlessly. But as mracole mention above, it's most likely a maintenance issue.

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    Hi
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    Please help
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    Wibble66 wrote:
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    https://getsupport.apple.com/Issues.action

  • Itunes match no longer sending information to apple

    Itunes Match will no longer send anything to apple It has been stuck at sending information to apple for the past three hours. Anyone know what's going on?

    Hi there,
    I had the same problem with Windows version of iTunes although the fix is the same for Mac or Windows I'd guess. If you've tried the "Switch off / on iTunes Match" thing and still getting an error try this:
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    Hi - I have exactly the same problem,  but this didn't help me.
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    I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
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    13964 / 14010
    13348 / 14010
    14008 / 14010
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    I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
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  • ITunes Match stuck at Step 1 for hours

    I just signed up for iTunes match and it has been stuck on Step 1 for hours. It analyzed all the music and the lower blue progress bar is full blue, but the top iTunes progress bar is just candy cane stripes and stuck on "Sending information to Apple..."
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    I had a lot of issues uploading my library with itunes match on Lion and it got worse after I upgraded to Mountain Lion OSX. I was stuck on Step 1 for hours...  I called applecare, they were troubleshooting with me for a bit until I found a fix.
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  • HT204406 itunes match stuck in step1

    Since transferring my content from timecapsule to my new iMac 21inch itunes match gets stuck into step1. iCloud status "waiting", "dotted clouds" displayed next to every track.
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    I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
    They also threatened me with an effective year long ban if I get my money back. Here's the email:
    Hello David,
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  • ITunes Match: Stuck in Step 1

    I've seen some older posts on this subject, but I haven't seen a definative resolution or explanation.  So, I'm posting my own request.
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    - Craig

    Hello Kelsoguy
    If you are having an issue with iTunes Match, the first thing I would do is quit iTunes and turn off iTunes Match. Turn it back on and see if it starts it process again. If you still cannot get it to work, report the issue to iTunes.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Itunes match stops while retrieving informations about itunes library

    Hi to all,
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    In HONG KONG    iTunes Match seems no function today. I have the same aspect. It stopped in step2 long long time. I have sign out  and add iTunes Match but no use at all.  What the matter of iTunes Match???????????

  • ITune Match stuck matching songs

    Just subscribed to iTunes Match. All went swiftly at first, but now it's stuck on '4597 of 4608 Songs Checked'. I've tried stopping and starting it, to no avail. How can I find out which tracks are causing the problem?

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  • HT204406 itunes match stuck on Step 2!!

    Hi,
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