Itunes match stuck at sending information to apple

Anyone else having issues tonight? Once a week the iTunes match seems to auto run the info gathering and send to apple. Normally it works fine although can be a but slow to get a response from apple sometimes. Tonight it just won't go past 'sending information to apple'. Each time I start iTunes it gathers the info to try again. Anyone else getting similar? My library has not changed in weeks so it can't be anything like that. I guess server issues at apples end?
Cheers
Wayne

Welcome to the iTunes Match family...
But I have the same problem everyone is experiencing. It's not an exactly a trend with iTunes Match, but when it works... it works flawlessly. But as mracole mention above, it's most likely a maintenance issue.

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Itunes match no longer sending information to apple

Itunes Match will no longer send anything to apple It has been stuck at sending information to apple for the past three hours. Anyone know what's going on?

Hi there,
I had the same problem with Windows version of iTunes although the fix is the same for Mac or Windows I'd guess. If you've tried the "Switch off / on iTunes Match" thing and still getting an error try this:
1) Turn off iTunes Match and Genuis.
2) De-authorise Computer
3) Sign out of your Apple account.
Re-boot computer and start up iTunes
4) Sign back into your Apple ID
5) Authorise your Computer
6) Turn on Genius and wait for Apple to send back results and process completes
7) Turn on iTunes Match and click the "add this computer" button to start the matching process.
8) Allow iTunes Match to go through the updating process - this time it should eventually complete.
Hope this works - it certainly fixed my "Sending Information to Apple" problem.

Itunes match stuck at sending information now for 12 hours

Is this acceptable for a paid product? Any ideas if there are any issues.

Hi
Did this and the same thing has happened again. This really is not acceptable for a paid service.

Itunes match stuck at collecting information

Since a few weeks (prior to itunes 11, but still present after upgrading) iTunes starts everytime after launching with "collecting information about your library" (the first step when you enable itunes match) and gets stuck. This was after itunes matcg disabled itself and I switched it on again. I have waited for a week now, nothing happens. I use the same account on another computers, everything fine. I de-authorized the computer with the problem, authorized again: no change.
iTunes match worked fine on the computer, with the same account. What could be the problem?

I've been having this problem for the past week and a half. I finally got one song to match the other day and was happy. I just want a match or an upload, because I want it on my phone. I dont want to have to disable match on my phone just to put my songs on it.
Today (6/3/2012) I have been trying to get an album to upload. I left the room (stuck on "sending to apple") and came back after dinner. When I came back the songs were everywhere, (uploaded, matched) but thats ok, it dosent matter. I tried downloading them on my phone and just got an error with 3/4 the album "Unable to download.etc.. etc...".
I tried encoding the album to AAC 256 since AAC is apparently a lot more friendly with iTunes Match (note ALAC songs not uploading) and I'm trying again. Still stuck on "sending to apple"..
HIGHLY FRUSTRATING.
Oh I also forgot to mention, I have had to put songs onto my phone using goodreader, since again... my library is frozen (as in, stuck with what I have downloaded) on my phone with itunes match being down.

ITunes Match stuck at Step 1 for hours

I just signed up for iTunes match and it has been stuck on Step 1 for hours. It analyzed all the music and the lower blue progress bar is full blue, but the top iTunes progress bar is just candy cane stripes and stuck on "Sending information to Apple..."
My music library is about 80 gigs. I'm on OS X Lion. Airport Extreme router. Plenty of bandwidth on my cable modem plan. Anyone experience this before? Any solutions, or are Apple's servers on the fritz? From the looks of previous posts, seems like a lot of people have problems with the Match process...

I had a lot of issues uploading my library with itunes match on Lion and it got worse after I upgraded to Mountain Lion OSX. I was stuck on Step 1 for hours... I called applecare, they were troubleshooting with me for a bit until I found a fix.
Here's a few fixes if you are stuck on step 1,2 or 3 in iTunes Match:
One I've seen before but didn't quite work for me:
1. Click "Stop" on Itunes Match
2. Go to "Store" > Turn Off iTunes Match
3. Then DeAuthorize This Computer
4. Then Authorize thie Computer
5. Then Turn on iTunes Match
6. Click "Add This computer" again and see if these steps go any faster.
They also suggested pressing Option while turning on iTunes Match but that just slowed things down further for me.
What actually worked for me was to connect DIRECTLY to the internet with an ethernet cable. I have a Macbook AIr with no ethernet so I had to buy a Thunderbolt to Ethernet adapter.
That made Step 1 and 2 go by in a few minutes, and Step 3 is going to take a day to upload the remaining 1700 songs I have in my library. I guess because we're connecting to "the cloud" on Apple's Server via wifi its terribly slow. Best to connect your computer through ethernet for this process.
Hope this works for anyone out there!

Can not get Itunes match to work. It stops on the first step and on my status bar it just says "sending information to apple" this goes on for hours. Help please.

Help please. I cannt get itunes match to work. It just stops on the first step and the status bar continues to say "sending information to apple" for hours. Any ideas?

I am having a similar issue with iTunes Match. It keeps hanging up on the same number of files (11035 of 15455) during STEP 2. I've tried signing out, re-opening iTunes, re-booting, etc. Still comesup stuck for hours. What I also don't understand is why the "iCloud Status" option in "View/View Options" disappears intermittently. It was there when I first booted up this morning and I reviewed all my music files to see if there were any "errors" and there werne't any. But after Match gets stuck on the same file niumber (11035) I 've signed out and re-booted and now the "iCloud Status" check box is missing from "View Options" (only the "iCloud Download" option remains present all the time. Please help. (I've also checked to make sure all the music files are within the suggested bit rate parameters and file type - This is also a brand new iMac out of the box). Running out of troubleshooting ideas and beginning to think this service just doesn't work well.

When I sync my iPhone 4s, it sticks at "sending information to Apple.

Hi,
When I sync my iPhone 4s, it always sticks at "sending information to Apple". I don't have Genius switched on, nor do I have Apple match. If someone could help me in as simple a way as possible, you would make a computer illiterate pensioner very happy. Thank you.

Try to restart your PC or reinstall iTunes. Apple Mobile Device Service is installed by iTunes and must be launched at startup in order to work properly

Genius cannot send information to Apple, please help!

Hi is there anybody out there who can help me?
This is the problem:
I have an iMac with itunes 8 on. I've been trying to start genius features the whole week. The first step (scanning my library) is ok but then the system takes way too much time to send information to apple. I tried to let it go for more that 8 hours in different days. There must be something wrong. Any idea how to fix this?
i've already tried to check itunes libraries file with XML validator and it says that it is ok.
I really don't know what else to do.

Weird! Are you logged in to the iTunes store and have authorised your computer?

"Genius - Sending information to Apple..." - How do I stop this?

Everytime I start iTunes, I get this message in the top status bar "Genius - Sending Information to Apple..." Note: I'm internet connected and can get to any site.
The status doesn't goes away. How do I stop this? How do I disable "Genius"?
The little icon in the lower right of iTunes (for Genius) when paused on says "Start Genius" and it's greyed out. So I can neither start nor stop Genius.
thanks.

Thanks, All. I can hide the sidebar and the entry in the playlists list, but the status message remains.
When I go the pulldown menu for Store, the 'Turn off Genius' is greyed out.
I saw another message on this board that said it took many hours to complete "sending information to Apple" so I'll just wait and see if/when I can turn off Genius.
Thanks, all, for your help.
sam

ITunes Match stuck....

Itunes Match stuck on "waiting for apple to deliver your iTunes Match results" any ideas as i cannot get access to my music on my macbook pro. Using iTunes 11. Match is working fine on my iPhone and on my iPad

iTunes Match on Mountain Lion doesn't work on my 2012 MacBook Pro. I had Lion before, and iTunes Match worked fine. Now it disconnects and back every few seconds. I tried resetting cache, iTunes, turning on/off match, but nothing works. Now what?

"Sending information to Apple" -- is it just me?

I'm at the point now where most of the music I want in iCloud is done and over with, and I just add to it sparingly at this point. So I noticed about a week back that I had a tendency to hang at "Sending information to Apple" when I tried to add one new album, but a retry the next day was A-OK.   Then I had this happen yet again, even after letting it sit overnight. And still having this issue now, with two different systems tested.
So is Apple making another update of some kind without telling us? Or am I all alone here with some one-off problem? Just curious as I sit and wait wait and wait wait for my Match of exactly five albums to complete.

Replied to myself -- it finished! I just let it sit and it took a good 30-40 minutes but it finally got past that part.   No worries but I'll have t bundle up my uploads as best I can next time if this is the norm now.....

ITunes Match stuck @ "gathering information..."

Please help
I've just paid my subscription for iTunes Match and I can't get past "Gathering information about your iTunes library". iTunes gets to the the end of the progress bar and then sits there. I've left it running for the best part of a day and have tried 2-3 times now. My library contains 11,848 songs (119GB) so I assume it's nothing to do with the 25,000 song limit. The iCloud status says "waiting" for every song in the library.
I'm running iTunes 11.3.1 on a Macbook Pro.
Just an observation to Apple Support - I have purchased a new product (Match) but there is no mechanism to get support for this product that I can find - am I missing something ?
Can anyone please help me ?
Gary

Wibble66 wrote:
Please help
I've just paid my subscription for iTunes Match and I can't get past "Gathering information about your iTunes library". iTunes gets to the the end of the progress bar and then sits there. I've left it running for the best part of a day and have tried 2-3 times now. My library contains 11,848 songs (119GB) so I assume it's nothing to do with the 25,000 song limit. The iCloud status says "waiting" for every song in the library.
I'm running iTunes 11.3.1 on a Macbook Pro.
Just an observation to Apple Support - I have purchased a new product (Match) but there is no mechanism to get support for this product that I can find - am I missing something ?
Can anyone please help me ?
Gary
https://getsupport.apple.com/Issues.action

Error massage when itunes match tries to transfer information between my PC and APPLE server

Hi,
I got an situation that whenever I try to run the itunes match, it will disconnect with an error message as the attached pic.Could you please help me out with this problem?Thx!

Read this http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
Starts with syncing on page 16
And this http://www.apple.com/support/itunes/

ITunes Match stuck in step 3 - but not uploading at all

My iTunes Match is stuck in step 3 with exactly 2711 songs left, and in iTunes it has the swirling busy marks next to "iTunes Match," "My iPad," and "Genius Mixes."
I cannot access the iTunes Store. I cannot update my apps. It will not show our other iPad or iPhone on the menu even if we plug them in.
Basically, iTunes is stuck in an endless loop on Match, with no progress over 48 hours, and is preventing us from doing anything else.
I've looked through the web and this discussion board, and other solutions are not working. In fact, I cannot even "turn off iTunes Match" because the button is grayed out. Force closing iTunes, restarting the computer - none of these things work.

I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
They also threatened me with an effective year long ban if I get my money back. Here's the email:
Hello David,
I understand that you haven't been able to get Match working, so you'd like to see about receiving a refund. I can imagine you must be eager to get this sorted out. Edna wanted to make sure this gets resolved, so your case was escalated to me. My name is Adam and I'm an iTunes store senior advisor.
Please keep in mind that if you cancel your iTunes Match subscription, you will no longer have access the Match features. In addition, if you receive a refund, you will not be able to subscribe to iTunes Match again until a year from the refund date.
If you would still like to cancel, just reply to this email with the billing address and the last four digits of the credit card on the account. Upon receiving your response, Apple will verify your information, cancel your iTunes Match subscription and issue you a full refund. You will receive an email confirmation in regards to any refund.
I'm looking forward to your reply and the chance to get this taken care of for you. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Adam
iTunes Store/Mac App Store Senior Advisor

HT204406 itunes match stuck in step1

Since transferring my content from timecapsule to my new iMac 21inch itunes match gets stuck into step1. iCloud status "waiting", "dotted clouds" displayed next to every track.
Any suggetstions?

I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
They also threatened me with an effective year long ban if I get my money back. Here's the email:
Hello David,
I understand that you haven't been able to get Match working, so you'd like to see about receiving a refund. I can imagine you must be eager to get this sorted out. Edna wanted to make sure this gets resolved, so your case was escalated to me. My name is Adam and I'm an iTunes store senior advisor.
Please keep in mind that if you cancel your iTunes Match subscription, you will no longer have access the Match features. In addition, if you receive a refund, you will not be able to subscribe to iTunes Match again until a year from the refund date.
If you would still like to cancel, just reply to this email with the billing address and the last four digits of the credit card on the account. Upon receiving your response, Apple will verify your information, cancel your iTunes Match subscription and issue you a full refund. You will receive an email confirmation in regards to any refund.
I'm looking forward to your reply and the chance to get this taken care of for you. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Adam
iTunes Store/Mac App Store Senior Advisor

Itunes match stuck at sending information to apple

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