ITunes Match stuck in step 3 - but not uploading at all

My iTunes Match is stuck in step 3 with exactly 2711 songs left, and in iTunes it has the swirling busy marks next to "iTunes Match," "My iPad," and "Genius Mixes."
I cannot access the iTunes Store. I cannot update my apps. It will not show our other iPad or iPhone on the menu even if we plug them in.
Basically, iTunes is stuck in an endless loop on Match, with no progress over 48 hours, and is preventing us from doing anything else.
I've looked through the web and this discussion board, and other solutions are not working. In fact, I cannot even "turn off iTunes Match" because the button is grayed out. Force closing iTunes, restarting the computer - none of these things work.

I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
They also threatened me with an effective year long ban if I get my money back. Here's the email:
Hello David,
I understand that you haven't been able to get Match working, so you'd like to see about receiving a refund. I can imagine you must be eager to get this sorted out. Edna wanted to make sure this gets resolved, so your case was escalated to me. My name is Adam and I'm an iTunes store senior advisor.
Please keep in mind that if you cancel your iTunes Match subscription, you will no longer have access the Match features. In addition, if you receive a refund, you will not be able to subscribe to iTunes Match again until a year from the refund date.
If you would still like to cancel, just reply to this email with the billing address and the last four digits of the credit card on the account. Upon receiving your response, Apple will verify your information, cancel your iTunes Match subscription and issue you a full refund. You will receive an email confirmation in regards to any refund.
I'm looking forward to your reply and the chance to get this taken care of for you. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Adam
iTunes Store/Mac App Store Senior Advisor

Similar Messages

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  • ITunes Match stuck on Step 3

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  • HT204406 itunes match stuck on Step 2!!

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    Thanks for using Apple Support Communities.
    Regards,
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  • ITunes Match stuck on Step 2 (new subscription)

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  • HT4913 itunes match stuck in step 1

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    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
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  • ITunes Match fails at step 1 every time and won't work! Stuck in fail loop!

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  • ITunes Match Crashing at Step 3 (won't upload)

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      Problem Event Name:    APPCRASH
      Application Name:    iTunes.exe
      Application Version:    10.6.1.7
      Application Timestamp:    4f71aced
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.17651
      Fault Module Timestamp:    4e2111c0
      Exception Code:    80000003
      Exception Offset:    00033e2e
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Faisane wrote:
    First, important question: what is "that other thread" that you mention?
    This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
    Faisane wrote:
    so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
    If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
    Faisane wrote:
    Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
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  • HT4914 I turn on the iTunes Match in my iphone3GS, but the itme of "show all musics" not show up and turn on, so when I open musics in my iPone3GS, the musics seems not be matched with iClouds.

    Dear Sirs,
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    Hello there Jameskuo47,
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    On your iOS device, go to Settings > Music.
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