ITunes Match stuck....

Itunes Match stuck on "waiting for apple to deliver your iTunes Match results" any ideas as i cannot get access to my music on my macbook pro. Using iTunes 11. Match is working fine on my iPhone and on my iPad

iTunes Match on Mountain Lion doesn't work on my 2012 MacBook Pro. I had Lion before, and iTunes Match worked fine. Now it disconnects and back every few seconds. I tried resetting cache, iTunes, turning on/off match, but nothing works. Now what?

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ITune Match stuck matching songs

Just subscribed to iTunes Match. All went swiftly at first, but now it's stuck on '4597 of 4608 Songs Checked'. I've tried stopping and starting it, to no avail. How can I find out which tracks are causing the problem?

Just be patient. The process is working in the background even if the display doesn't change. It is not a process that only takes minues; it can take some time. Now, if that stretches into more than, say, a day then you can start trouble shooting. But for now just let it sit and do its thing.

ITunes Match stuck on step 1

I'm running iTunes 11.1.5 on OS X 10.9.2. I can't get pass the step one. I have about 20000 songs in my iTunes Library, it's about 180GB.
The status bar in step 1 has finished - but I'm now stuck with the message that it is still "Gathering information about your iTunes Library".
It's been like this for hours.

Hi - I have exactly the same problem, but this didn't help me.
I'm trying to run iTunes Match and it simply stalls at stage 1. I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
13999 / 14010
13966 / 14010
14002 / 14010
14007 / 14010
13964 / 14010
13348 / 14010
14008 / 14010
14003 / 14010
14008 / 14010
14001 / 14010
... you get the picture. iTunes frequently also can't access the iTunes Store or comes up with unknown errors. Anyone any ideas (please exclude the ones I've tried). As far as I can see, this service simply isn't ready for prime time.
As a background, this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
I also tried as you suggested, above - this did do one thing thing - changed the number of songs iTunes sees from 14010 to 13951, but it is still doing the same thing - stalling at around 10 songs or so shy of completing stage 1.

HT204406 itunes match stuck on Step 2!!

Hi,
I-tunes match has suddenly started to play up today. It gets as far as 16033 of 16034 then gets stuck. I have tried a number of ideas from the support pages plus the obvious stuff, still nothing. It's pushing the tracks out to my devices but as it's not going in to step 3 none of the recent art work goes, Ahhhhh!
I am not great with coding, any easy routes to fix this? Are apple going to fix this. The only ineligible tracks in my library are music videos and they have always been there so have been ignore previously by match.
Thanks for any help.

Hi there
I was having this same issue after re-enabling iTunes Match despite it having worked previously.
It turned out to be a problem with some of the new tracks i'd added since the last time it was enabled. To locate them, I had to wait until the match process was on step 2 and got to the point where it stopped matching. It got to something like 9822 of 9870 songs.
In the songs view I then changed the visible fields to include the iCloud Status field, then sorted the songs by this field.
When I scrolled to the bottom there were the exact number of remaining songs sitting on the "Waiting" status. All of these were new additions. I removed them from the library and retried the match and it completed perfectly. I'm now re-adding the songs back into the library one album at a time to see if they will match now.
Fingers crossed...

ITunes Match Stuck on stage 3

Hi All,
Windows 7, iTunes 10.5.2.11
iTunes is stuck in iTunes match at stage 3 uploading the 1 of xxxx . Previous to the current problem it ran started uploading but then iTunes Crashed with an out of memory exception. On restart I had to log out and back into my iTunes acount before it wouls start the process again.
Does anyone have any tips as to how to get around this, any log files I can look at, diagnostics I can run?
Many thanks all
Andrew

I have this problem too, did you manage to resolve it? Mine stops at stage 3 uploading 1 of 950 songs. I sent an email to apple who said it is likely to be my firewall .. i turned off both my firewall and anti-v software to see and it still didn't work.. So far i have tried
logging and and out of imatch and itunes
stopping an restarting upload
re-booting my Internet hub (although i am on 30GB download speed)
turning off firewall and av software
I've spent 3 days on this now and am getting a little frustrated

ITunes Match stuck at step 3

I subscribed to iTunes match 4 weeks ago and have been trying to match my music since, with no success.
iPad says not subscribed to iTunes match. I'm getting tired of trying after 4 weeks of attempting to get it to work.
I called Apple support and spoke to someone at the Apple store, but no one knows anything about iTunes Match. The support person told me it would take a long time to load the music files. Is 4 weeks not long enough to upload files?
It is stuck at this step 3 for days, sometimes I see it restarting at step 1, but always stops at this step and never gets beyond 1 of xxxx items uploaded.
I tried two different libraries, multiple starts, stops, reboots and permissions repairs, but still the same results. Can someone tell me why Itunes match doesn't work? So far i have not found why. It makes me feel like I'm back on my old PC running Windows.
Thanks,
Matt

I went into View, View Options and added iCloud Status column.
I sorted by that and deleted all the ERROR and Ineligible Protected songs.
I stopped iTunes Match from the Store menu, Exited iTunes, ran Repair Permissions From Disk Utilities.
Started iTunes and Turned on iTunes Match from the Store Menu
Then the songs that were left started making upload progress.
The upload stalled near te end of te last upload, so I had to stop and exit, then restart the iTunes Match and it finally uploaded all and was Done.
I still have the problem where my iPad, when I try to enable iTunes Match, states that I am Not Subscribed.
Can you help witih this? I tried both Apple IDs.

ITunes Match stuck on Step 3

So I started setting up iTunes match yesterday, it took mopst of the afternoon completing steps 1 and 2. When I went to bed it was making slow progres on step three. Whe I woke up this morning it seemed stuck saying it had uploaded 361 of 6310 tracks. It has made no progress from there in the last hour. Any suggestions on what to do now?

I joined iTunes Match, 5 days ago, everything went well, the matching, the uploading, until I decided to turn off the computer; that was the single biggest mistake!!. Came back a few hours later and the uploading was stuck, took me 1 hour to upload 2 songs vs 4 hours to upload 450!!.
After reading endlessly in all the forums; I found out the following: It's not your connection, the software or how the songs are ripped or encoded, (believe me, I've tried EVERYTHING, now... never got an error message due to my itunes crashing or my mac). it's the iTunes Match servers fault!! sometimes you are lucky to connect to a fast one, sometimes you're not. So my advice is the following:
If you are stuck in a very slow upload process (unless, it's a very long song), you need to try again some other time, and don't waste electricity by keeping your computer on for days (like I did). I had mine once on for 24 hrs, and only 70 songs were uploaded (not worth it). Basically: I tried a different times, and there was the last time I hit the jackpot (when I finished uploading ALL of my music), somehow I connected to a faster server, was uploading over 250 songs per hour, I just left the computer on, until it finished.
Now... by trying EVERYTHING I mean the following: resetting my Internet connection a million times, I even increased the speed of with my Internet provider (comcast, blast feature), thinking it was my crappy upload speeds, which of course, didn't help. I created special playlist (like some of forums recommend), to focus on the 'waiting' ones vs the ones that are ineligible, but again, it didn't help,all ********!! I tried converting a lot of my music to iTunes ACC standards, and never noticed a difference, some old MP3 files were uploading at the same speed of ACC ones, so that has nothing to do (in my experience).
NOW... I recommend you do the following before you join the Match...
Clean your Music, by cleaning, I recommend you get software to help you with the missing info of the songs, I spent some money and got TuneUp, and that helped me get rid of over 600 songs and cleaned around 4K of my music collection (I have ~12K). Although it wasn't the best software out there, it worked fine with me.
Interesting fact: when you rip your CDs with iTunes, in some cases, info is missing, so using some software to recognize and fill that info, helps a lot, and the match works better.
Get rid of duplicate songs, iTunes does a good job, but other software can help you with that too (see above), also remember to keep the ones with the higher bit rate.
I noticed that some songs showed the "ineligible" sign, don't worry, try some other time by selecting them, and then click 'match on the icloud' and they will change to "waiting". I think it's a server problem, and it's all about speed.
At the end I end up with ~2K songs that needed to be upload to the cloud, (I was a little surprised, because it was a mix of mp3, acc and even songs that I bought in iTunes that didn't match). I lived in 2 different countries (with two different languages), and iTunes match was able to find most of my music.
So at the END my two cents are: try connecting at different times, doesn't matter that iTunes gets stuck doing the 3 steps over and over again, you'll connect to a faster server somehow, for me, the day I hit the jackpot was on a Monday around noon, suddenly the uploading speed went up to the roof!!.
have a good upload speed day soon!!, may the faster servers be with you !!
pace!

ITunes Match stuck in step 3 - but not uploading at all

My iTunes Match is stuck in step 3 with exactly 2711 songs left, and in iTunes it has the swirling busy marks next to "iTunes Match," "My iPad," and "Genius Mixes."
I cannot access the iTunes Store. I cannot update my apps. It will not show our other iPad or iPhone on the menu even if we plug them in.
Basically, iTunes is stuck in an endless loop on Match, with no progress over 48 hours, and is preventing us from doing anything else.
I've looked through the web and this discussion board, and other solutions are not working. In fact, I cannot even "turn off iTunes Match" because the button is grayed out. Force closing iTunes, restarting the computer - none of these things work.

I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
They also threatened me with an effective year long ban if I get my money back. Here's the email:
Hello David,
I understand that you haven't been able to get Match working, so you'd like to see about receiving a refund. I can imagine you must be eager to get this sorted out. Edna wanted to make sure this gets resolved, so your case was escalated to me. My name is Adam and I'm an iTunes store senior advisor.
Please keep in mind that if you cancel your iTunes Match subscription, you will no longer have access the Match features. In addition, if you receive a refund, you will not be able to subscribe to iTunes Match again until a year from the refund date.
If you would still like to cancel, just reply to this email with the billing address and the last four digits of the credit card on the account. Upon receiving your response, Apple will verify your information, cancel your iTunes Match subscription and issue you a full refund. You will receive an email confirmation in regards to any refund.
I'm looking forward to your reply and the chance to get this taken care of for you. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Adam
iTunes Store/Mac App Store Senior Advisor

ITunes match stuck on step 3, '1 of ...' forever!

I've been playing with this iTunes match fr three days now. I've stopped and started it 3 or 4 times, everytime because iTunes crashes. I started it once again this morning before work. When I got home it was stuck on 1 of 5400. All day! So I stopped it. Closed iTunes. Opened iTunes back up and started iTunes match again it's now 3 hours later and is still on step 3, 1 of 5400. What's up?!?

I had this problem too, and you've done all the right things.
After going all the way up the support chain with no success, I ultimately got it resolved very simply: by getting Apple's iTunes Store team to cancel the Match subscription and issue a refund so that I could purchase and start Match again from scratch.
When you do this, wait until your iTunes account shows the credit before purchasing and running Match again (just to be sure the entire cancellation process on the Apple side has completed).
It's so awesome to have it working perfectly.

ITunes Match stuck at Step 1 for hours

I just signed up for iTunes match and it has been stuck on Step 1 for hours. It analyzed all the music and the lower blue progress bar is full blue, but the top iTunes progress bar is just candy cane stripes and stuck on "Sending information to Apple..."
My music library is about 80 gigs. I'm on OS X Lion. Airport Extreme router. Plenty of bandwidth on my cable modem plan. Anyone experience this before? Any solutions, or are Apple's servers on the fritz? From the looks of previous posts, seems like a lot of people have problems with the Match process...

I had a lot of issues uploading my library with itunes match on Lion and it got worse after I upgraded to Mountain Lion OSX. I was stuck on Step 1 for hours... I called applecare, they were troubleshooting with me for a bit until I found a fix.
Here's a few fixes if you are stuck on step 1,2 or 3 in iTunes Match:
One I've seen before but didn't quite work for me:
1. Click "Stop" on Itunes Match
2. Go to "Store" > Turn Off iTunes Match
3. Then DeAuthorize This Computer
4. Then Authorize thie Computer
5. Then Turn on iTunes Match
6. Click "Add This computer" again and see if these steps go any faster.
They also suggested pressing Option while turning on iTunes Match but that just slowed things down further for me.
What actually worked for me was to connect DIRECTLY to the internet with an ethernet cable. I have a Macbook AIr with no ethernet so I had to buy a Thunderbolt to Ethernet adapter.
That made Step 1 and 2 go by in a few minutes, and Step 3 is going to take a day to upload the remaining 1700 songs I have in my library. I guess because we're connecting to "the cloud" on Apple's Server via wifi its terribly slow. Best to connect your computer through ethernet for this process.
Hope this works for anyone out there!

Itunes match stuck on waiting for 2 days

I have tried just about everything. Turned off and on, cleared caches, rebooted router and computer, deleted all music from library in an attempt to reset and clear itunes match but it still has all my music stored in icloud. I had a clean itunes and turned on itunes match, it switched on and said my 2481 songs are in icloud now. None of them show up in itunes, and the cloud with a little lightning bolt is always on. Beyond annoyed! any ways to fix it?

I had the same problem. Try by switching off also Genius. In my case that also did not worked, and I have solved it by rebuilding the library (export it and load it again). Apparently for some reasons certain library are partly damaged or corrupted, work fine within Itunes, but when it comes to Itunes match, it gets stuck.

Itunes match stuck at collecting information

Since a few weeks (prior to itunes 11, but still present after upgrading) iTunes starts everytime after launching with "collecting information about your library" (the first step when you enable itunes match) and gets stuck. This was after itunes matcg disabled itself and I switched it on again. I have waited for a week now, nothing happens. I use the same account on another computers, everything fine. I de-authorized the computer with the problem, authorized again: no change.
iTunes match worked fine on the computer, with the same account. What could be the problem?

I've been having this problem for the past week and a half. I finally got one song to match the other day and was happy. I just want a match or an upload, because I want it on my phone. I dont want to have to disable match on my phone just to put my songs on it.
Today (6/3/2012) I have been trying to get an album to upload. I left the room (stuck on "sending to apple") and came back after dinner. When I came back the songs were everywhere, (uploaded, matched) but thats ok, it dosent matter. I tried downloading them on my phone and just got an error with 3/4 the album "Unable to download.etc.. etc...".
I tried encoding the album to AAC 256 since AAC is apparently a lot more friendly with iTunes Match (note ALAC songs not uploading) and I'm trying again. Still stuck on "sending to apple"..
HIGHLY FRUSTRATING.
Oh I also forgot to mention, I have had to put songs onto my phone using goodreader, since again... my library is frozen (as in, stuck with what I have downloaded) on my phone with itunes match being down.

TS3297 iTunes match stuck in a loop.

iTunes Match seems to be stuck in a loop. It continually check the same songs over and over. It get to the "Upload" and doesn't complete it. Then it starts over on the same songs. I have signed out and back in, but it doesn't change anything.

Hi,
You may have a corrupt file that is causing this problem.
If you go into song view and add iCloud status column. To do this go to menu > view > view options and tick box.
This will tell you the tracks that have matched, uploaded, purchased, duplicate or inelligible. Those that have an iCloud status of waiting may be the cause of the problem. Try deleting from library but do not move to trash. Update match and let process complete.
If successful try adding them back a small number at a time.
Jim

ITunes Match "stuck" @ 6:12 PM -- any metadata changes after 6:12 PM don't stick. Help!

I found a weird bug that I've never experienced before and don't know what triggered it:
I've been importing albums into my library all day and I have noticed that any changes that I made to metadata in my library on and after 6:12 PM are not sticking when I update iTunes Match, even if I Update iTunes Match now (8:39 PM). For example, before 6:12 PM tonight I imported a couple albums from the same artist that initially had a different genres for each one. Around 6:12 PM my iTunes Match must have been updating to the servers before I had the chance to change the genre's to what I wanted. On or after 6:12 PM I highlighted all the albums from this artist and changed the genre to the same thing.
Once my library looked acceptable to me, I must have either manually Updated iTunes Match or importing even more music triggered it, but either way I noticed that a few minutes later all the changes that I made after 6:12 PM were reverting back.
Nothing I have done so far has fixed this. Even songs that I have deleted from my library since 6:12 PM tonight, still return to my library as iCloud songs to be downloaded. But I deleted them 5-6 times since then!! I've made these changes back and forth to my library, the same changes, at least 5-6 times.
Song title changes, album title changes, etc etc will not stick since 6:12 PM. Even if I disable iTunes Match, and restart iTunes and iTunes Match and add the computer again -- nothing. Same thing. Even if I disable iTunes Match, and restart my computer, then restart iTunes and iTunes Match .. no difference.
What is going on here?! Why won't iTunes Match update itself and why is it stuck on 6:12 PM?
Please help!
THANK YOU!

Hi again Jim!
I used SHIFT since it's what you've used without problems, and it seems to have worked. When I re-activated iTunes Match, and added my computer again, it didn't seem to revert any metadata changes.
I've also slowly imported a few new albums, which always prompt iTunes Match to re-update, and after each time it hasn't reverted the previous changes. It is only about 10 minutes worth of metadata for a few albums that were always reverting, but for now this seems to be working. I would assume that if a full day goes by without any issues then this definitely solved my problem.
I am curious, can you tell me exactly what the addition of holding down the SHIFT or OPTION key does when turning off iTunes Match?
Thanks!

HT204406 itunes match stuck in step1

Since transferring my content from timecapsule to my new iMac 21inch itunes match gets stuck into step1. iCloud status "waiting", "dotted clouds" displayed next to every track.
Any suggetstions?

I thought my email from Apple would amuse, in it they imply I was unable to make it work. Not them. Note no apology whatsoever - it would imply guilt.
They also threatened me with an effective year long ban if I get my money back. Here's the email:
Hello David,
I understand that you haven't been able to get Match working, so you'd like to see about receiving a refund. I can imagine you must be eager to get this sorted out. Edna wanted to make sure this gets resolved, so your case was escalated to me. My name is Adam and I'm an iTunes store senior advisor.
Please keep in mind that if you cancel your iTunes Match subscription, you will no longer have access the Match features. In addition, if you receive a refund, you will not be able to subscribe to iTunes Match again until a year from the refund date.
If you would still like to cancel, just reply to this email with the billing address and the last four digits of the credit card on the account. Upon receiving your response, Apple will verify your information, cancel your iTunes Match subscription and issue you a full refund. You will receive an email confirmation in regards to any refund.
I'm looking forward to your reply and the chance to get this taken care of for you. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Adam
iTunes Store/Mac App Store Senior Advisor

ITunes Match stuck....

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