ITunes Match sync issues

Hi all, I am in dire need of some help on this one, have multiple problems.
1) My mother recently got an iPad 2 and a new iPod Touch and today she wanted to get her iPod and iPad synced together automatically, which brought the iTunes Match into play. I configured the iTunes Match on her account on my laptop, but of course there was a problem with my own iTunes library being auto-synced with her - we didn't want that at all. Is there a way of deleting this match and creating a new match on an empty iTunes to start afresh? Important note: I have already tried restoring it to factory settings to no avail.
2) She bought a song from the store on her iPad and wanted it to sync with her iPod and go on there too. When she bought the song on her iPad a message flashed up on her iPod saying a purchase had been made and she should turn on automatic music downloads. She did that, but the song never materialised on her iPod despite it being there on her iPad. I'm not sure what the issue is here, if the iPod recognised there had been a purchase, why didn't the song get transferred?
3) As a result of all this iTunes Match nonsense, I tried to go back to standard iPod music adding by manually transferring a song when it was connected via USB. I kept getting a message saying something along the lines of "this iPod Touch is using iTunes Match so some songs weren't added." Is this a permanent problem? What can I do to fix it?
4) Final question, is there a way of completely removing iTunes Match, as if it was never on the devices in the first place?
I just want to get my mother's iPod back to how a normal iPod should work, being able to manually add songs with none of this iCloud syncing nonsense. This is easily the worst experience I've had with iTunes in all my years of being an iPod user.
Any help would be appreciated, thanks.

You might want to post here:
https://discussions.apple.com/community/itunes/itunes_match
Also see:
iTunes Match on iPhone, iPad, or iPod touch
Apple - iTunes - Match
iTunes Store: Troubleshooting iTunes Match

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ITunes Match Sync Issues - pls help!!

I have itunes on my PC and wanted to be able to play/access my itunes & playlists from my ipad mini, so i thought itunes match would help with this.
The problem is that itunes match only shows songs that i have recently purchased on my ipad or my ipod. My ipod is now useless as it is only synching the songs i have purchased since getting itunes match. Which are very few.
I have heard that i need to delete all my songs on my hard drive and download all songs from the iCloud as solution. Doesn't sound right. If i stop using itunes match, then i lose all my playlists. I can deal with that, but then i dont have access to my songs from my ipad either, which is useful for the wireless speakers that are around the house. Frustrated to say the least.
I am sure i cant be the only person with this issue. Hope someone can help.

You might want to post here:
https://discussions.apple.com/community/itunes/itunes_match
Also see:
iTunes Match on iPhone, iPad, or iPod touch
Apple - iTunes - Match
iTunes Store: Troubleshooting iTunes Match

Everytime I open iTunes, my iTunes Match sync is down

Hi everybody.
Everytime I open iTunes, my iTunes Match sync is down.
iTunes show me this icon
and I need to deactivate and re-activate iTunes Match from the Store menù.
I have a PC with Win 7 Pro x64.
I have the last build of iTunes.
I tried to uninstall it, delete the iTunes folder in AppData folder, WHITOUT delete my playlist and then reinstall it.
Did someone can help me?

I have the same issue but do not have McAfee installed. I am running Win7 64-bit. Problem solved by following these steps:
Open Computer from the Start menu.
From the Organize menu, choose Folder and Search Options.
Click the View tab.
Under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:C:\ProgramData\Apple Computer\iTunes
Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
Restart the computer.

Will iTunes Match sync ID3 tags?

I tag all my music properly utilising BPM, Comments, Grouping and Record Label. Will iTunes Match sync these over to other devices?

You should check with the head unit manufacturer; they can most likely answer your question.

ITunes Match Sync Erases ID3 Tags

I have had no problems with the iTunes Match syncing between the iTunes that was on my PC (version, I don't know, but it was older than 11.4) and my iPhone and iPad.
But today I upgraded iTunes to the latest and greatest version (11.4), and now everything is MESSED UP. When I connect this new iTunes to my iTunes Match account, now all of a sudden all of the playlists on both my iPhone and iPad got messed up and came out of the Playlist Folders they were in and are now top-tier playlists. When I try to move them back into their appropriate folders in iTunes and re-sync, the re-sync effectively erases from iTunes the changes I just made. For example, it puts the playlist right back to where I moved it FROM. If I try to create new playlists, the sync erases them from iTunes. Even if I try to update an individual song's ID3 tag (like, for example, if I add some text to the "Grouping" field of a single song) and re-sync, the updated text disappears and reverts back to what it was before I synced. I don't even have my iPhone or iPad connected by cable to the computer, so it's not like iTunes is getting confused between whether to sync via cord or via iTunes Match.
I don't know what to do. Is my iTunes update corrupted? It seems to be functioning fine otherwise. No alerts. No bad DLLs. Nothing weird other than the iTunes Match syncing problem.
Any suggestions?
Thanks.
Sean

You should check with the head unit manufacturer; they can most likely answer your question.

Got iTunes match, synced up music from laptop to phone, headed out listening to playlist, all of a sudden, mid-song, music stopped and all music was gone and needed to be re-downloaded

Ok, so I initially bought the cloud mainly in the hopes that I could store all of my music on it and have access to it on my phone, which ended up not being the case. Fine. So I man up and get iTunes match, sync everything up between my laptop and my phone, make a playlist and head out listening to it. All of a sudden while I'm out, mid-song, the music stops. I go to see what's going on and everything is gone and has the icon to download next to it, and now I'm away from my wifi to boot, so charges apply. I don't understand. Now I have iCloud on my phone with 25 GB Total Storage and 25 GB Available because I don't understand what I should be using it for and iTunes match which, what, only works when I'm within spitting distance of my laptop? I've tried to get everything sorted out, paying a fee each time, and hitting roadblocks every step of the way; and on top of it, my phone is constantly telling me it can't do this or that because I don't have enough storage?? I realize I'm a bit of a noob, but c'mon, it shouldn't be this complicated or difficult, should it?

If you have no network access (3G, Wi Fi) you cannot stream music from the cloud. Period.The way you stop the behavior is to enable 3G, or pre-download the tracks you think you will want to listen to.

HT5637 How does itunes match sync playlists?

How does itunes match sync playlists between my computer, ipad and ipod?

It will tell you that the library exceeds the limit and will not proceed. So if you have more than the 25k limit (and keep in mind that iTunes Store purchases do not count against this limit) the only way you can use iTM is to move some music out of the library to get under the limit before signing up for the service.

Itunes match sync album art work problem and poor quality art work issue

Hi There,
I have two issues with apple itunes and itunes match:
I seem to have a number of albums with poor quality artwork, now i have gone through the removed downloaded artwork and the right click and select the art work toggle box to remove the art work, after doing this I then ask to get the album cover from Itunes indervidually and high quality art work is down loaded and looks great for around 10-20 minutes then it seems to update slowley and revert to the old poor quality art work. Any Ideas? A simular thing that happens is that some art work that ive added manually is deleted. I have also gone into the itunes folder and deleted the album art work folder to force it to download new art work. Is there any way to lock in the art work that you know is good?
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You haven't been singled out.
Recommend you review the thread at
https://discussions.apple.com/message/17372639#17372639
Worked for me.
Michaelangelo

Both my Mac and my PC are stuck in step 2 of iTunes Match sync.

Hello,
I have spent a week on this. Since last itunes update, 11.2.2, I am only able to do an itunes match intermittently on both my Mac, and my PC. Prior, I have had no real issues since Apple started itunes Match.
I have blown out my library, started over, redownloaded everthing from itunes Match and had that sync. And then when I wanted to add additional music from that point, all subsequent matches get either stuck in Step 2 with some version of "matching 15654 of 15658 songs checked" on the latest. I first tried it with my Mac multiple times, and then tried it with my PC with the same results. I have tried sudo purge, booting in safe mode, logging in, out, in, out, etc., updating Genius, and changing operating systems. If I could go back one version of itunes, I would do it. I suspect it is an update issue.
I would appreciate any input. I have wasted far too much time on this function that I am paying.
Regards,
BSD25

This should fix it (hopefully you'll only have to do steps 1 and 2). FYI: 3231 is a general error code that doesn't indicate anything specific, but it could be caused by connection issues.
1. If you are using wireless networking, try connecting directly to your modem with a cable. Connections to the iTunes servers are a bit on the sensitive side and the occasional glitch can throw off matching if it has a lot of work to do. I have a "perfect" setup so I initially dismissed that as a solution (or part of one), but it does make a difference. Once it's working correctly you can switch back to a wireless connection and it should be fine from there.
2. In iTunes, hold down the Option key (or the Shift key if you're using Windows) while you click Store, Turn Off iTunes Match. Hold down the same key again and close iTunes. Since there may be some things cached, restart your computer. Open iTunes and Turn On iTunes Match again.
3. If Match does not complete, try a couple more times just to be sure. Note that Match completing doesn't mean everything is done - some changes trickle back over time, but it should report success.
4. If you still have problems, you can do a complete reset by contacting Apple's iTunes Store team and ask them to cancel your Match subscription and refund it so that you can purchase and start Match again from scratch. Wait until your iTunes account shows the credit before doing this (just to be sure the entire cancellation process on the Apple side has completed).

ITunes Wifi Sync issue

Hi,
I canceled a wifi sync session (pressing the x in the area in which iTunes shows what it is currently syncing to/from my iPhone) and ever since doing so my iPhone is no longer recognised in iTunes.
It doesn't show up on the device list.
Things i tried:
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2.     Restart computer
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3.     plugging in the USB cable.
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System spec's:
iMac 27" 3,4 GHZ i7, 16GB ddr3, SSD. OSX Lion 10.7.2 installed. iTunes 10.5.2 (11) installed. Latest updates installed, completely updated.
How do i fix this issue ?

This Apple article might help ya out -> iOS: Device not recognized in iTunes for Windows
Is the Apple Mobile Device Service running?
You may want to try uninstalling the security software or following along with Apple's article.

Itunes match ios7 issues...

I have the iphone 5s with itunes match enabled on it. For the past couple weeks my playlists will act like the songs that I once donwloaded to my device are no longer there. They show the cloud icon next to them. When I go into the artists menu, the songs are certainly there, but now the song has doubled and the old downloaded song is no longer attached to the playlist, but rather the new cloud song is. This is getting very frustrating, because it happens very randomly. I have tried to disable my itunes match then re-enable it, but that no longer works. Has anyone else had this issue? If so what can be done to fix it. I have already reset device with a fresh install, did not help. Thanks in advance.

I have noticed the same thing and I just upgraded to a 5s a few days ago... It didn't happen on my 4s running IOS7. Its a 64gb 5s and havent really figured a way around it yet. I also noticed it is only happening to tracks that are uploaded from lossless tracks not any itunes store bought tracks.

ITunes Match/Storage Issues

I have a 16 GB iPhone 4, and I recently purchased iTunes Match, hoping to clear up some space on my phone to download iOS 7, since my music would now be stored in the Cloud. Now, when I plug in my iPhone to sync, it says that I have 8.9 GB of music on my phone, yet somehow have 10 GB free. The Cloud icons are not next to songs in my library when I pull it up on my phone.
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Same problem on my iphone 4! ipad 2 and iphone 3gs normal instead

IOS5/Itunes 5 sync issues - music greyed out, not syncing across

Hello,
I am having issues syncing music from iTunes to my iphone and ipad. I use autofill, but have had the same issue when using the sync all music option. All the files are listed in the music tab under the device, but half are greyed out and unplayable on the device (they are greyed out on the device too). There is a sync icon next to the files, but clicking on it does nothing.... I did a clean restore to ios5 and it copied my apps over, but none of my music, pictures etc. This is really annoying can anyone help?
IOS5 GM
Itunes 5

I have been fighting this problem with both my iPhone, my partner's, and my nephew's. It seems to have something to do with music purchased in iTunes vs. music that is ripped, since all my ripped music transfers fine and stays put.
On the other hand, downloaded content shows up doubled (one black, one grey) when I look at my music through the iTunes, just like that screen cap. As long as there's a "black copy" showing, it plays fine on my iPhone 4s, but I find I have to remove the greyed out copies manually and then manually transfer from my iTunes library or from the purchased option on the phone itself. In other words, if the music on the phone in only greyed out copies, and it's not on the phone, it doesn't transfer manually unless I first delete the greyed out versions. -- And then the greyed out versions magically reappear after it contacts the cloud and backs up.
I also sometimes end up with doubled copies, and my albums don't all sort the way they should -- so for example some Diane Schuur shows up under the artist name, and some shows up under albums. To put it all together I had to make a playlist, which is stupid.
Finally, there are some 46 items it tries to sync everytime I do any wi fi syncing of anything with my phone. I have no idea what that is.
I'm tempted to wipe and let all iTunes content be restored from the iCloud, a process that would require an overnight restore. I'm guessing that might solve the problem, but why should it all be this hard? Does Apple look at these comments, because I notice there are several different threads on this site concerning the music app and the iTunes/syncing issue?
Bill

ITunes Match - Sync with iOS device

I am thinking about buying iTunes Match, but i first wanna make clear some things up...
here are my questions:
1. Will I ever have to sync my iPhone again with my computer (over WIFI or Cable) or will my iPhone automatically download the music! Or will i have to individually download the music on to my phone? Because now if I load a new CD in my iTunes i just plug my phone into my MacBook and after that all my selected playlists will be updated and ready to listen to (without any internet conection obviousely), how will this be with iTunes Match?
e.g.: I have this new cool tune that I import and put into my list "my favorite songs"! Will this song immediately be on the same list on my phone? online or offline?
2. What do I have to do if i wanna delete an album on my computer? But I mean delete it forever, also out of the cloud! how do i do this, and will these tunes also dissapear on my iPhone (like they do now as soon as I sync my iOS device with my Mac)? Will I have this music present in my cloud forever?
Thank you for your help!
Cheers
Yannick B.

Hello Yannick B.
Once you have enabled iTunes Match and then add music from a CD, it will automatically add those to iTunes Match for you or you can go to a drop down menu Store > Update iTunes Match to add the tracks. If you have iTunes Match enabled on your iPhone, you will see the changes rather quickly once uploaded.
If you want to delete music from iTunes Match, just delete the tracks and a prompt will ask if you want to delete from iCloud. That should answer those questions for you.
iTunes Store: Subscribing to iTunes Match
http://support.apple.com/kb/ht4914
iTunes Store: How to delete songs from iCloud
http://support.apple.com/kb/ht4915
Regards,
-Norm G.

ITunes Match Syncing With Two Out of Three Devices

I use iTunes match on three devices, (1) a windows computer that is about 4 years old, (2) a Mac Book pro that I bought this spring, and (3) an iPhone 5. Before buying the Mac Book pro, the music library was created mostly though the windows computer, although I occasionally bought iTunes content on the iPhone 5. Everthing in the iTunes library -- purchased from iTunes, purchased from Amzaon, purchased from Bandcamp or ripped from CDs -- was available on the phone; everything purchased on the phone was available on the windows computer.
For the first several months of using the Mac Book pro for purchases (mostly outside of iTunes) or for ripping from CDs, all content uploaded through iTunes was accessible on the windows computer and the iPhone. However, sometime recently (I can't pinpoint the day), non-iTunes purchases and CD rips from the Mac Book and uploaded through iTunes Match stopped being accessible on the windows computer. There is no issue with the iPhone. All uploads are immediately accessible on that device.
I have checked all of the iTunes settings on the windows computer. Everthing is enabled. I have turned iTunes match on and off on that device, to no avail. One odd glitch is that "icloud status" is shown perpetually as "waiting" in the library on the windows computer. Again, though, the tracks shown in the library on that computer are only those that were either purchased on that computer, purchased from iTunes on another device, or ripped from CDs on that computer.
So it appears that iTunes match has been "missing" for a couple of months or so the windows computer as respects non-iTunes content purchased on the Mac or ripped from CDs with the Mac.
I am using all of the most recent software updates on the Mac and the iPhone and as respects iTunes. The windows machine uses Windows 7.
Any suggestions as to how to fix this? Thanks,

The iCloud status cleared. Thanks. But the iTunes Match items uploaded from the Mac are still not showing up in the library of the windows computer. Everything is still enabled, but the synching between the Mac and the iPhone on the one hand and the windows computer on the other hand is still not working. And the match process on the windows computer took a couple of hours to complete, so it seems like something was happening. But just not everything.

ITunes Match sync issues

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