ITunes Match unable to complete "Gathering information about your iTunes library."

All week I have been trying to get 2 separate iTunes accounts on 2 different Macbook on Air's both running iTunes 11.3.1(2) on Mavericks 10.9.5 - the progress bar crawls along and never actually reaches the end. Both iTunes Match accounts are completely empty (i.e. show zero media available on connected iOS devices). I have signed in and out of iTunes Match, deleted the libraries and re-added them etc. but the scan just isn't working.
So, is iTunes Match being discontinued ahead of the announcements on 9/9 or is this a temporary glitch, or something thats just local to Spain?

I'm having the exact same issue on a fresh windows 7 install...pretty annoying. After a few minutes of Genius in iTunes 9.0.2 gathering information about my music library my PC crashes and turns off. This is the only issue my computer has...help?

Similar Messages

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

Genius can't complete "gathering information about your library" Help!

I am using iTunes 9. I have a 78 GB music library on a network attached drive (it is where my iTunes folder is). iTunes works fine but I cannot turn on Genius. When I try, the status bar opens and it says "gathering information about your library". The status bar fills up about 20% and then I get the spinning beachball. It sits there until I force quit iTunes (which is characterized as "not responding").
I have combed the discussion board to see what other people have done. Here's one thing I tried: quit itunes; went to home folder, then library, then preferences; deleted "com.apple.iTunes.plist"; went to itunes folder and deleted "itunes library extras.itdb" and "itunes library genius.itdb"; emptied trash; restarted iTunes. This did not work.
Does anyone have any other ideas? It looks like the Genius process is getting hung up on something, but I cannot figure out what. Thanks in advance!

Either go to ~/Library/Cookies and delete the file Cookies.plist
Or, if you don't want to delete all your Cookies, delete the relevant Apple cookies from Safari. To do so, quit iTunes, go to Safari and select Preferences -> Security -> Show Cookies. In the search text box enter apple.com. Select all of these files and click to Remove.
I did the first option and Genius worked fine afterwards.

HT5085 Gathering Info About your iTunes Library - Keep getting Network error

I bought iTunes Match yesterday, and so far have not been able to use it.
It gets to Stage 1: Gathering Info About Your iTunes Library and makes progress, but right at the end an error box appears saying:
"We could not complete your iTunes request. The network connection was reset.
Make sure your network connection is active and try again"
Well I know the network connection is active as I was able to be charged for iTunes Match and have had no problems making other purchases. I went to Advance > Run Diagnostics Tests from Help in iTunes and ran the Network Connectivity Diagnostics and it reported no problems.
Now I know how much Apple hate giving back refunds, but if people can't help, does anyone know how I can get my money back? If I click "Report a Problem" it simply takes me to the help pages. I tried contacting support but I received an email saying they can't help.
I'm getting quite frustrated now, so I'm reaching out and hoping someone can help me?
I've copied the diagnostic results below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CA7C40B1E98E0
Current user is not an administrator.
The current local date and time is 2012-05-18 20:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb5c046694c1f4c590202360da9f2bc5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {444AF521-4D63-434F-AC33-8F05DA9C6C64}
Description:          Microsoft Virtual WiFi Miniport Adapter #2
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {4F46CBF3-C53C-4615-AF14-B46B9785D100}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {6D3CAB28-0C0B-4701-A440-B1A90BE75551}
Description:          Dell Wireless 5540 HSPA Mini-Card Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {8C130DAB-E810-4FA6-8946-1600FFE0DB2F}
Description:          Intel(R) WiFi Link 1000 BGN
IP Address:          192.168.1.69
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Fri May 18 20:01:40 2012
Lease Expires:          Sat May 19 20:01:40 2012
DNS Servers:          192.168.1.254
Adapter Name:          {B32D9395-8937-42EC-BC5F-352D07958EDF}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-18 20:14:07.

@ deggie, I wasn't threatening ANYONE. I was simply saying how frustrating this has become, seeing how I have been trying on my own to figure this issue out for more then a month with no results. Like I said in the beginning, I have not used any other account to purchase apps or other products on my phone. I have only ever used one account. There are 23 apps that are saying they can't sync. It directs me to authorize the computer, which I do but it doesn't change the outcome. If I proceed, I lose those 23 apps correct? Do I also lose all my text messages saved, and other things such as documents in the "notes"?

Itunes match will not finish gathering info about my library

when i try to add a song to itunes match it says it is gathering information about my library but never finishes

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

HT204406 iTunes Match (on Mac) keeps "gathering information" on my library, in a loop, and never makes it Step 2. Apparently others are experiencing the same...

iTunes Match keeps "gathering information" on my library, in a loop, without ever making to step 2.
I know others have experienced the same issue, but the only advice given was for PC users. Am on Mac.
Admittedly, my library is huge (over 10,000 songs), but still...
Any advice would be greatly appreciated!

Same issue here with a MacBook pro recently upgraded to Mountain Lion. I hadn't tried iTunes Match prior to the upgrade so can't say whether or not it worked previously.
Getting quite frustrated!

ITunes stuck on "Gathering Info about your iTunes Library"

iTunes Match starts a sync and get stuck in these location without moving forward. The status bar is at 100%. I have canceled it and started it multiple times. I have do the same thing on laptop and works fine. I have reinstalled iTunes and have shut off iTunes Match and the same thing happens.

Hi - I have exactly the same problem, but this didn't help me.
I'm trying to run iTunes Match and it simply stalls at stage 1. I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
13999 / 14010
13966 / 14010
14002 / 14010
14007 / 14010
13964 / 14010
13348 / 14010
14008 / 14010
14003 / 14010
14008 / 14010
14001 / 14010
... you get the picture. iTunes frequently also can't access the iTunes Store or comes up with unknown errors. Anyone any ideas (please exclude the ones I've tried). As far as I can see, this service simply isn't ready for prime time.
As a background, this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
I also tried as you suggested, above - this did do one thing thing - changed the number of songs iTunes sees from 14010 to 13951, but it is still doing the same thing - stalling at around 10 songs or so shy of completing stage 1.

Genius stuck on "Gathering information about your libarary..."

I downloaded the new iTunes the day it was released and turned on Genius. My computer rebooted during the initial Genius setup and since then it has not gotten passed step 1. I have let it sit for over 2 days and it does nothing but finish gathering the information and then stop. If anyone can help me I would greatly appreciate it as Apple seems to be doing nothing.

Hi, I've had similar problems to start with. "Network connection timed out" but in a wiered way its artially working now, although when i enter the credit card details, it DECLINES my cad. Ive trie different cards, dbit and credit. It says ard declined, i know its nonsense because I use those cards on a regular basis.
I have tried to sign up tothe apple store for my ne iPhone and iTunes store. no luck. Help would be much appreciated.
I have tried turning off the firwall etc. does not wrk. HELPPP!!!

HT204406 Good Morning, I' m having issues passing the first step on Itunes Match! it's been two days and itunes is still gathering information about my library! Please help! thx

i'm having issues passing the first step on itunes match! It's been two days and itunes is still gathering information about my library! i have windows vista. Please Help!! thx

i'm having the same problem. it's still gathering information about my library and it's been two days!! Did itunes have any solution for you guys. would appreciate a response.
Thx

When I complete my information about the creation of the apple Id, the screen show a message I have to find the support of Itunes. Help me

When I complete my information about the creation of the apple Id, the screen show a message I have to find the support of Itunes. Help me

Have you done a Disk Repair and a Disk Permissions Repair?
If that doesn't resolve the problem I would suggest calling customer support about this issue as it is most likely on their (Apple's) end that the problem exists.

When I connect my iTouch to my PC (windows 7) an error message is displayed reading "iTunes was unable to load dataclass information from sync services. Reconnect or try again later".

When I connect my iTouch to my PC (windows 7) an error message is displayed reading "iTunes was unable to load dataclass information from sync services. Reconnect or try again later". I have completely uninstalled and then reinstalled iTunes. I have also completely reset my iTouch to factory defaults. I have even followed all the advice provided previously to other forum member with the same problem. Nothing seems to work. Please help me someone.

I'm getting the same problem with both my IPad 4 and iPhone 5
Just started a few weeks back, Since then I have had two Itunes updates.
Is this something Apple is aware of and trying to fix?

ITunes was unable to load dataclass information from Sync Services

Hi,
I have Iphone 3GS with the latest version 3.1.3 and iTunes 9.1. After i uograded my iPhone to the latest version i am not able to sync with the iTunes and receive the message "iTunes was unable to load dataclass information from Sync Services, Reconnect or Try later". I am using Windows XP with Symantec Endpoint protection.
I have tried following steps to troubleshoot the problem but all my attempts have failed,
1. Uninstall iTunes by Removing, iTunes, QuickTime, BonJour, iPhone congiguration Utility and Bonjour. Remove all the iTunes and related folder from the C:/ drive
2. Restart the computer and intall the latest version of iTunes and Quicktime
3. Restore the iPhone to the factory settings using iTunes
4. Restart the system as well as hard Boot the iPhone (Hold Start and Wake/Sleep Button)before connecting again
5. Repeat the Steps 1 and 2 after restoring the iPhone
I am still getting the same error and now I can't even open the first page for iPhone in iTunes when I connect it to my computer. All my content is still in iTunes but everything is lost on the iPhone.
I searched the Apple support and they talk about problem with the Symantec Endpoint. I have the latest version of Symantec endpoint way above what is mentioned on the Apple support page.
Can someone please help me, it seems restore worked for most of the people facing this issue, but for me even restore is not working.
With Regards,
Ankur

I got a present of an itouch. This is my first time back to apple after 5 years. I cant get my itouch to sync due to dataclass error on Windows XP pro. I have installed the latest version of itunes 9.2.1.
WHAT IS THE POINT IN OWNING A DEVICE FOR PLAYING MUSIC WHEN YOU CANT LOAD THE MUSIC !!!!!
Does anyone have a solution or alternatively (shock horror) Apple could actually get its AR*E in gear and fix the problem. I would also suggest that Apple would post a friggen solution on its website, but no that may be too much to ask.
very frustrated. any help gratefully received otherwise the touch gets thrown out.
thanks

ITunes was unable to load dataclass information from Sync Services-Solution

Hello all. I recently upgraded to iTunes 9.1.1.12 on a laptop with Windows XP Pro and the latest iPhone OS (as of May 16,2010). Right after that, I started getting the "iTunes was unable to load dataclass information from Sync Services" error message. After I dismissed that window, it would go ahead and indicate that it was synching for a minute or two, and then indicate (in iTunes) that it was backing up the iPhone. This will run forever unless cancelled and the phone would not synch.
After reading various solutions that worked for others (install Mobile Me, reinstall itunes, run diagnostics, all with numerous reboots in between), this is what worked for me:
1) Open up Windows Services, and stop the Apple Mobile Device and iPod Service, and mark them as manual (as opposed to Automatic).
2) Deinstall iTunes
3) Delete the c:\program files\common files\apple folder (and all sub folders within). This is where the services are stored, and when I did all of these steps without doing this step, it didn't fix my problem. By deleting this folder, you insure that the iTunes install reinstalls these. You should see the services that were stopped in step 1, running again after the install is done. Note: I don't use Safari or QuickTime on my laptop, so I can't say whether or not this step would have any impact on those apps.
4) Reinstall iTunes.
5) Connect the iphone to your computer.
6) At this point, I still got the dataclass error, so I immediately cancelled the synch.
7) Run the diagnostics for the iphone (connectivity and synch).
8) At this point, two DOS windows launched, and I did get another error about being able connect to the synch server.
9) Closed the error message and disconnected the iphone (the phone at this point did not indicate that a synch was occurring).
10) Reconnected the iphone and, voila, it's been working fine ever since.
Hope this helps someone else out until Apple deals with the 9.1.1.12 (and .11) issues with synching.

Either do Windows Control Panel → Administrative Tools and then picking "Services" or typing "Services.msc" in the Run command on Start menu.

Do not seem to be able to backup iPad via iTunes on to my PC. Message after connecting is "iTunes was unable to load class information from Sync Services, Reconnect or try later" Have tried that but get the same result. Can anyone assist?

Do not seem to be able to backup iPad via iTunes on to my PC.
Message after connecting is "iTunes was unable to load class information from Sync Services, Reconnect or try later"
Have tried that but get the same result.
Remedies I've tried are:
wait and try again
reboot
reload iTunes
NB hp is a relatively new machine and has previously backed up quite happily.
Can anyone assist?

RHoodnkt-
Try rebooting the iPad. Hold down both the Home and Sleep buttons for several seconds until the Apple logo appears. Ignore the "Slide to power off" arrow. It takes a minute or two to restart.
Also be sure your iPad battery is not completely discharged.
Fred

HT204406 My iTunes Match will not complete Step 3 of the uploading process. Many songs are "waiting"

My iTunes Match will not complete Step 3 of the uploading process. I have over 700 "items" designated as "waiting." I have restarted multiple times but it stalls at this point.

I've been reading all these comments about how match is not working and people are having problems uploading all their songs. My problem is more basic than that. When I open iTunes I immediately get the spinning color disc of death and I can't do anything at all. I can't go to the store. I can't listen to a song. I can't do anything. I just tried to sync my iPod. I pugged it into my computer, iTunes started up, looked like it was going to sync, then the spinning disc again. So forget match; I can't do anything, nada, nothing. I even tried to send my iTunes application to trash, but I got a message saying I couldn't do that because it was needed for OS X. Talk about a do loop, this is unbelievable.
Is anyone else having the problem I am having?

ITunes Match unable to complete "Gathering information about your iTunes library."

Similar Messages

Maybe you are looking for