ITunes match won't go step one since I got Mountain loin

What should I do ?

Hi paul67lfc,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with iTunes Match:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
I hope this information helps ....
- Judy

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ITunes Match won't pass Step 2

iTunes Match will not complete Step 2: Matching your music with songs in the iTunes Store. It just continues to search with the progress bar saying that 12006 out of 12020 Songs checked. It never moves on to Step 3: Upload artwork and remaining songs. Any tips?

Hi,
First stop match process. Add iCloud status column to song view - go to menu > view > view options and tick box. This column will tell you what has been matched, uploaded, purchased, duplicate, ineligible and more importantly waiting. You should find this 'waiting' tracks - looks like 14. Delete them from library but don't move to trash. Now select 'update iTunes match' from store menu. If process completes try readding those tracks.
Jim

Itunes match is stuck on step one. Help!

Hi!
I am hoping that someone can help me out.
I use a Macbook (MAC OS X version 10.7.4) and recently ran into a problem while using the latest version of Itunes. I have paid for and use the Itunes Match service and, as of three days ago, my computer will no longer fully download and manage the Match membership I use.
It begins the "Gathering information about your itunes library" step one process, loads to 100% and then stops. It freezes and for hours goes no further. It will not complete step number 2 or 3. I have read up on this online, transfered my playlist to the desk top, deleted the old one, reconnected it to the new one and still the same thing has happened.
I would appreciate any help that you all might be able to give.
Hate to pay for a service that I am not able to use. I have purchased albums that are on one device but, on my laptop, I cannot connect to because it will not load.
Thanks!
Mark

List the Songs in Song view by iCloud Status. Remove any that are status waiting to a temporary folder. Allow the iTunes Match process to complete.
Once the process is complete, ensure you have a full secure backup of all Songs.
Import, the Songs from the temporary folder a few at a time, updating iTunes Match on each cycle.
Should any remain an issue, add to a playlist, burn to audio CD, delete from iTunes, import from CD as 256 AAC and update iTunes Match once more.

My E-mail is not working since I got Mountain Loin

I update to Mountain Loin and my e-mail does not load any more. I have to go on line to look at my e-mail

This forum is for discussing an application called Front Row.
If you would please state what Mac you have and what version of OS X I will ask the hosts to move your post to the correct forum.

ITunes Match won't get past Step 1

Hi,
I know a lot of people are having trouble with getting past Step 2 at the moment in iTunes Match, but I was just wondering if anyone else was having troubles getting past Step 1? Last night, even just trying to match one song, I was stuck at Step 2, but this morning, it's not even getting past Step 1 (when it had always previously done this very fast), just saying "Sending information to Apple" forever! Just wondering if anyone else had experienced this. Thanks!

I have the same problem. Neither Genius nor iTunes Match will get past Step 1. They have worked in the past so there must be some hang up with added music or a change in the backend.
I have tried deleting iTunes Library Extras.itdb and iTunes Library Genius.itdb, and while this does cause the process to restart it doesn't allow it to complete.
Help!

HT204406 Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use. Any ideas on why Match can't complete the 1st step of the process

Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use. Any ideas on why Match can't complete the 1st step of the process (Gathering information about your Itunes library)?

JohnCullison wrote:
For the last few weeks, the iTunes store has been displayed with empty graphic rectangles (with a blue box containing a white question mark centered in the rectangles), bits of text, and some buttons. The page extends quite a ways, including what I assume would be all the links to all the music...
If all you are trying to do is buy music, you can easily buy MP3s at any online music download store (e.g. amazon.com) and add them to your iTunes library.

HT204406 iTunes match won't update. It will not go past step 1. How can I fix this?

I can't get iTunes match to update past step 1. I've tried everything. Is anyone else having this issue?

1. Try and delete stalled Podcast
2. Sign out of Apple ID>Reboot>Sign in again

ITunes Match now stalls on step 1. I have a PC with Windows Vista. I've use Match for a long time

iTunes Match now stalls on step 1. I have a PC with Windows Vista. I've used iTunes Match for a long time & it has worked well until last week. Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone. 6 new albums can't be seen at all. I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it. Any suggestions?

iTunes Match is stalled in the same place again today. Step 1 seems to have completed as the blue progress bar is complete. The message says "Delivering your iTunes Match results..." When I went to bed last night, this is where iTunes was stuck. But this morning, Match had stopped trying to "deliver." It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
This is what I did yesterday - I looked at My Music and clicked "Songs." I then added the "iCloud" column and sorted by that field. I found about 100 files that had a problem of some sort (cloud with exclamation point inside). Each of them had lost track of where the music file was - even though the music files were exactly where they should have been. I re-linked (one at a time) all of the music files to the song titles. In the cloud field one song was described as "ineligible for iTunes Match." It had a could with a line drawn through it. I didn't know what that meant, so I deleted the song.
I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library. This took several hours but it did seem to complete because it changed to the "delivering results" message. However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside. Yesterday these songs wouldn't play until I re-linked the files. Today they will play as expected, but they still have the "error cloud.' To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC. They stutter regularly throughout playback. However, if I download one of those songs or albums to my phone, it plays perfectly.
I hope this helps someone to explain what my problem is & the appropriate solution. I have a little more than 12,000 songs in my library in case that makes a difference. Should I just delete the files with he "error cloud"? All of the songs appear to be still in the cloud because they are available for download to my phone.

ITunes Match won't upload new songs.

iTunes Match gets stuck "sending information to iTunes" when I add new songs to my library.

I just started having this issue on Sunday 7-27-14. I've successfully Updated my iTunes Match with several new albums over the last several days and then all of a sudden yesterday iTunes Match is stuck on Step 2: Matching your music with songs in the ITunes Store. All of my music and my main iTunes library are on my iMac desktop. Although I don't think this matters the music I'm having the issue with is the Arctic Monkeys - Favourite Worst Nightmare. It has 12 songs. One song, #3, D is for Dangerous matched and is in my library. It can be accessed/downloaded from my other devices running my iTunes Match. (iPhone 5 and Macbook Air). The other 11 songs are stuck in the Waiting iCloud Status when viewing them in my songs list on the iMac. What is weird is that the other 11 songs do show on my iPhone and Macbook but they can not be played/downloaded. They are there but are faded out with no download symbol next to them (except for #3). See photos. In the middle photo you will see that 9544 of 9555 songs have been checked. It is the 11 songs from the Arctic Monkeys album that are hung up and stuck. ??????????
Additional update: Before posting this I deleted all 12 songs from my library and from iCloud, then Updated iTunes Match successfully (there were no changes) and then added the 12 songs back into my library. When I Updated iTunes Match again it gets hung up on the 11 songs. #3 was a success again.

ITunes Match program not responding step 1

Whenever I click update iTunes Match, it goes to step 1 and about 1/4 of the way through it (scanning my library), itunes program stops responding and closes itself. I have tried unistalling and reinstalling iTunes serveral times. My iTunes is also up to date with 10.5.1. Any help would be greatly appreciated!

So, I think I have fixed the issue. I had to copy my xml .xml file over to my desktop, delete my.itl file from the library, open an empty library and re-import the .xml file. It was pretty scary, but I'm good about backing up, and the only major pain with this process was that it required me to change the media type on my user imported tv shows back to tv show from movie. Other than that, it worked like a charm, and i I am once again a happy iTunes Match user. Probably wont won't be doing another mass delete anytime soon, but then, I shouldnt shouldn't have any real need to.
Here was the support article I referred to. http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US

ITunes Match won't upload non-matched songs on my home network

As it says in the subject, iTunes Match won't upload non-matched songs on my home network. For a while I thought the problem was with iTunes Match itself. And maybe it still is somehow. But I recently discovered the problem only occurs on my own home network. Any time I add a song to iTunes that isn't in the iTunes store, it should upload it. But instead it just loops in failed attempts to upload, always stopping and starting over at step 1. Occasionally I'll get error messages like -9810, but more often it'll just continue to loop for hours on end. I recently took my MBP to a coffee shop and used their wifi and tried it there, and the songs uploaded without any problem at all. I never used to have this issue over the entire year I was using iTunes Match. My only guess as to what might have caused the issue is when we downgraded the speed of our internet. I can't recall for certain whether that was the exact time my issues began, but it's the only possible change I can think of. I've tried rebooting the router, turning iTunes Match and Genius off and on, rebooting the computer, creating a new iTunes Library, all not solving my problem. Any other ideas?

There's a longer thread discussing this problem over here: https://discussions.apple.com/thread/4160355?start=120&tstart=0
What I posted there is that if I enable QOS on my router and limit my upload bandwidth (I used a cap of 1024 kilobits/second) then iTunes Match stops looping and will successfully upload songs and complete match.
There aren't any blocked ports, it's really just iTunes being a pig and oversaturating the internet connection to a point of failure.
Super frustrating, it's been a bug for months. I wish I had a better solution.

ITunes Match stops working at Step 3 in windows - aborts iTunes

When running iTunes Match, steps 1 & 2 load and a green check mark is seen for each. When it moves to step 3 an error message immediately appeas that indicates "iTunes has stopped working" and iTunes must be shut down. I purchased iTunes Match on October 26th and have spent hours and hours on the phone with 5 different Apple tech support personnel since October 27th (Case # 523193741). I called tech support again yesterday and asked if I could bring my Windpows 7 laptop into an Apple store to see if the problem could be solved. The apppointment was made for today, November 15th, in Tigard (Washington Square) store. Bottom line, the "iTunes is not working" error message popped up again. The Apple tech expert looked at me and said "I can't help you, I've never seen that before." Has anyone found a fix that really works for the step 3 "iTunes has stopped working" problem? Thanks.

Jim,
There are just too many "waiting" tracks to process and iTunes Match crashed again at Step 3 this morning. It doesn't seem to matter that all music was purchased from iTunes or uploaded from my personal collection of CDs purchased from Towers Records, Virgin Megastore, and various record clubs. I am at the end of my rope and have decided to abort further attempts. Having spent more than 12 hours with various Apple tech support reps since October 27th, including the trip to the Genius bar at the Tigard store in Oregon on November 15th and also including your recommendations, there appears to be no acceptable (for me) solution.
BTW, I purchased an iPad Mini with retina display on November 15th during the visit to the Genius bar at the Tigard store. Since I still have a iPod Classic with 60GB of music on it (mostly classical) and also have access to radio stations around the world that play classical music using the Tune-in app on my iPod Touch (and on my new iPad Mini) I'm good to go without iTunes Match. It will be cancelled.
Thanks again for your efforts.
Evelyn

HT204406 My iTunes Match gets stuck on step 1

My iTunes Match gets stuck on step 1 and won't go any further. I will leave my computer on all day and night and iTunes Match doesn't move past step 1. What can I do to resolve this issue?

Cancel it and try again.

HELP! I got a new iPhone and want to download my music from my computer so I don't have to down load song by song on my phone. iTunes Match won't let me copy it from my computer. What do I do?

I have iTunes Match and it's been fine until now. I'm trying to download my music to my phone so I don't have to use the wifi to play it all the time.....but iTunes match won't let me copy from my computer without shutting it off. If I do that then turn it back on then I lose all the music anyway.
I'm so frustrated and can't download song by song to my phone.
help.

If you mean you want to sync your music from your computer to your iPhone you need to disable iTunes Match on the iPhone. Go to Settings > Music and set to iTunes Match to OFF (not green). You may need to wait a few minutes for the change to register with iTunes. Connect the iPhone via USB/Thunderbolt and sync the music.

ITunes Match crashes while at step 3.

iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?

I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
any ideas?

ITunes match won't go step one since I got Mountain loin

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