ITunes missing songs

Really frustrated.  There seemed to be an update to iTunes when I tried to open it this morning.  It says it was installing the .xml file (this was after I double clicked on the iTunes icon on my desktop).  I kept getting popups about iTunes U wasn't installed and did I still want to see the items I had there. I said yes and waited... and waited... and waited... eventually iTunes loaded.
All my playlists were gone.  Any changes I'd made to song titles/album names adding artwork etc were also gone.  This had taken me weeks to do, updating all artwork to the right artwork, making sure tracklistings were correct, remixes were listed properly, tracks were listed by singles/albums/compilations - all gone.
I have an iPod which was last connected about a month ago and an iPhone which I tried to sync over the weekend but it wouldn't add the new music (yes there was plenty of space) or new playlists I wanted, just the apps?!?
I suppose I'm going to have to re-add the entire music folder from my hard-drive?  If I do this the edits I've made aren't there.  ie all the songs/remixes/album titles etc.  When I change an album name ie "The Beatles - Let It Be (UK)" to "The Beatles - Let It Be" to without the UK it doesn't change the file itself and when I get problems like this and re-add stuff I have to go through every single file all over again?!?  Is there anyway to prevent this? I have almost 15,000 items to redo.

Michael,
I can answer your first question:
http://www.apple.com/feedback/itunes.html

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