Itunes Movie Downloaded but won't Play

I purchased a movie from iTunes, it has downloaded but it won't play. The title menu comes up but when you click on play nothing happens nor does anything happen my you click on different chapters. My Macbook is authorized.

Hello Hannah and anyone else who has this problem. I had the same issue and it was very annoying, because I was also told it was an authorization issue. So I deauthorized and reauthorized multiple times, restarted my computer, tried to play in SD instead of HD, set the settings to 32bit and all that.  Sadly but fortunately it was just a small issue. Go to Finder, click on go to folder and type "/Users/Shared/SC Info" 
Make sure you change the folder view to column view. You can do this by clicking the 3rd tab that looks like 4 rectangles side by side on the menu bar of that window.  You will see a folder called SC Info.  Trash that and restart your computer.  Then... Deathorize and Re-Authorize your itunes and you will be good to go.
Here is the link: http://support.apple.com/kb/ts1389?viewlocale=en_US 
The link might look unrelated to the issue, because it does not specifically come up when Googling or searching support for this error. 
BTW AppleCare gave me this information.  They were awesome because they continued to call me and update me on their efforts to solve the issue.  The engineers ultimately figured it out and the customer care person called me and walked me through it.
I hope this works for you all. 

Similar Messages

  • ITunes songs, downloaded but won't play

    l'll be listening to a random shuffle on my iPad,  and seemingly randomly my iPad stops playing music. Next I'll select a song to play, the equalizer moves as if the song is playing, but no music comes out of the speaker and the song time tracking slider does not advance. I can seleat a song, which then shows up in the header but it won't play and music can't be heard. I've tried resetting, and that works for a short period of time, but this problem keeps coming back. I couldnt find a better  community to post this to, if you have any suggestions, please let me know.

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Movie Downloads but won't play

    Dear Apple,
    I love your product, you are the coolest company on the planet - but this all goes out the window when I try and watch a movie on iTunes.
    You see, my wife and I love to watch movies, we have a nice fast broadband connection and we probably spend more than what our monthly sky subscription was.
    But there is one problem: We download the movie, click play and start at a blank screen for half an hour. Well, normally just 5 or 10 mins before reloading, restarting, browsing the forums and generally getting so pi$$ed off that we want to murder the neighbour's whining dog with a flying macbook. This would surely be more fun than waiting for your stupid movie to start.
    I notice on your forums that there are a lot of people with this same problem. There have been for a few YEARS now...
    I wonder if you might consider how many people just like us who spend good money to rent your videos are leaving in their droves to watch illegally downloaded movies...
    oh, hang on - my movie just started...
    catch ya - can't press pause - it might take another hour to get going again.
    I like Apple a little less each time I watch an iTunes movie...
    Yours, (but not for long)
    Mr Frustrated.

    You might want to try restoring your iPod.
    For details, see this article:
    Restoring iPod shuffle to factory settings
    -Kylene

  • I rented a movie through iTunes and it downloaded but won't play.

    I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

    Hi Refvoxa,
    Thanks for visiting Apple Support Communities.
    If you are not able to play or download a movie rental on your iPad, first restart your device:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    Note: Reset your device only if you are unable to restart it.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    After your iPad restarts, try resuming the download again:
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Regards,
    Jeremy

  • ITunes imports file, but won't play

    I upgraded to 7.5, but now files (AIFF, WAVE, MP3) that I've downloaded from the Internet won't play (both free and purchased ones). When I double-click on the file, iTunes will open and draw it into the library, but won't play it. I see that other people have had similar problems, but haven't found an answer....Anyone had any luck solving this yet?

    I purchased one from SoundDogs.com. I double-checked their FAQ, and re-downloaded their file. It works now. I'll have to check the others...

  • Rented movie downloaded but will not play

    I have an USA Apple account. I am currently in the Philippines. I rented a movie thru Itunes. It is downloaded but will not play. Is there a fix for this?

    Welcome to the Apple Community.
    Take a look in the video app.

  • Podcast can be accessed in app, subscribed to, downloaded, but won't play in Itunes when clicking the "arrow" to play.

    Trying to help a friend with a podcast.  It can be subscribed to, downloaded, accessed on a mobile device on the podcast app, but when I go to click the "play arrow" in iTunes it just spins its wheels.
    The page in Itunes is here:  https://itunes.apple.com/us/podcast/smokey-college-football-picks/id918319795?mt =2
    The RSS/XML feed is here:  http://s3-us-west-1.amazonaws.com/smokeybandit/Smokey_College_Football_Picks_wit h_the_Bandit.xml
    The podcast files are hosted on amazon web services.
    Any ideas why this won't play?

    The media file URL of your top episode is
    http://s3-us-west-1.amazonaws.com/smokeybandit/20140917+180949.m4a
    If you enter the URL of a media file for podcasting in the address bar of Safari or another browser, it should play directly in the browser. However your file is set so that it downloads instead of playing. When subscribing this isn't a problem because iTunes downloads the file anyway; but the Store plays the file directly in the Store page, just as a browser does when it's correctly set. If you have the file set to force a download then the Store can't play it directly.
    So you need to go into your Amazon settings and set each file not to download. Then it should all work.

  • I bought a movie off iTunes, its downloaded but it wont play?

    I bought a move of iTunes today, but it wont play, Just comes up with a black screen however if i try and flick through the chapters, I can see all the thumbnails for the different chapters, so the info is there?
    All other films are playing fine.

    Hello Sir,
    Try to play it with other software (Quicktime)
    Thanks
    1992ASA

  • Song Downloaded but Won't Play After Update

    I just downloaded the new Itunes 6.0 and updated my ipod mini with the 4.1 version. Now the song that I dowloaded will not play on my ipod. I can choose the song but the ipod skips right over it and plays the next song.
    I recognized that I do not have Service Pack 2 on my computer could this be the problem.

    I'm having the same problem. iTunes updated to 6.0, iPod Mini on 1.4. I downloaded three songs from iTunes this evening and they won't play on my son's Mini. However, they will play on my daughter's Mini (also 1.4) and on my 3rd gen iPod (2.3).
    On my son's Mini the songs show briefly in the display then skip to the next song without playing. Interesting that the song count updates with each skip.
    Anyone with ideas?

  • How can I activate a song that downloaded but won't play?

    I downloaded a 2 songs by the same artist. I listened to the first then attempted to listen to the second, but the first song kept playing. The second song shows that it downloaded, but isn't available to listen to. Thanks for your help.

    Try first pausing the first and trying the second song.
    If that doesn't work delete and redownload the song.
    Here is a helpful article. http://support.apple.com/kb/HT2519
    If that doesn't work unsync and re-sync music using itunes.
    Another helpful article. http://support.apple.com/kb/HT1386

  • HT3281 on ipad ,itunes movies download but will not open

    can't get downloaded itune movies to open.any tips?

    I have three computers that are practicably clones of each other and the new itunes update failed on two of them but one worrked fine. Here is fix that worked for me. This fix was suggested by another member but I cannot recall or find his post. My system is WinXP sp3 with all the latest patches.
    1. Download AirPort Utility 5.5.1 for Windows http://support.apple.com/downloads/
    2. Open task Manager and stop the mdnsresponder process. The corrupted mdnsresponder will be using 50% of your cpu.
    3. Open control panel / add remove programs. Find the bonjour app and click on it.
    4. Note the corrupted version of bonjour 2.0.0.34 by clicking on the support link.
    5. Uninstall bonjour
    6. Restart Windows.
    7. Install the AirPort Utility. This will install a good working version of mdnsresponder. Restart windows again.
    8. Upon restart you will see a new the airport icon in your task tray. You can also find mdnsresponder.exe running under process in task manger with little or no cpu usage. Your bonjour app under add remove panel will now be version 1.0.106

  • HT1657 Movie rental downloaded but won't play

    I just rented a movie from iTunes. My iTunes tells me the movie is downloaded and ready to view, but the movie keeps freewing at the same point, 1 minute and 55 seconds in.
    I've restarted iTunes and that hasn't helped.
    I have a 1 year old HP computer running the glorious (not) Windows 8.
    For all that Windows 8 is occasionally very irritating, I've never had a problem with iTunes before. However this is the first time I've used iTunes for anything other than downloading/playing music.

    Hi earlyriser10,
    If you are having video playback issues in iTunes on your Windows machine, you may find some of the troubleshooting steps outlined in the following article helpful:
    Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    Regards,
    - Brenden

  • Itunes downloaded but won't play

    I purchased 4 songs. I previewed all of them, my speakers are working, but I can't hear them in itunes and they won't let me download them to my ipod, it's the 5th generation black one

    Hello Hannah and anyone else who has this problem. I had the same issue and it was very annoying, because I was also told it was an authorization issue. So I deauthorized and reauthorized multiple times, restarted my computer, tried to play in SD instead of HD, set the settings to 32bit and all that.  Sadly but fortunately it was just a small issue. Go to Finder, click on go to folder and type "/Users/Shared/SC Info" 
    Make sure you change the folder view to column view. You can do this by clicking the 3rd tab that looks like 4 rectangles side by side on the menu bar of that window.  You will see a folder called SC Info.  Trash that and restart your computer.  Then... Deathorize and Re-Authorize your itunes and you will be good to go.
    Here is the link: http://support.apple.com/kb/ts1389?viewlocale=en_US 
    The link might look unrelated to the issue, because it does not specifically come up when Googling or searching support for this error. 
    BTW AppleCare gave me this information.  They were awesome because they continued to call me and update me on their efforts to solve the issue.  The engineers ultimately figured it out and the customer care person called me and walked me through it.
    I hope this works for you all. 

  • Movies in iTunes works fine but won't play on Apple Tv

    So I have a couple of movies that works fine in my iTunes and won't work when streamed in my Apple Tv (2gen)
    The first just doesn't start and the second one have audio problems.
    iTunes is on a Macbook Pro 15'' Late 2011 high end via my Time Capsule in my Apple Tv second generation
    And again, the movies are playing just fine on my computer ...  it's when they are streamed that the problem happen. By the way it's not my connection, everything has been checked up on this side... And everything is up to date
    Anyone ? ... thanks

    OOur internet service is not always fast enough to stream directly on Apple TV which is why we want to use AirPlay from the iPad to Apple TV.   When we try to play a movie it starts for one second and then crashes out.   This does not happen with every TV show - we watched 8 episodes of Season 4 with no problem, but it would not play episode 9 or episode 1 of season 5.

  • Ugh. Downloaded but won't play

    I just purchased the new Jay-Z album off of itunes today and downloaded it onto my Shuffle. When the shuffle is plugged in it shows the songs on it and I can even play them off the shuffle through my computer. But, when I unplug the shuffle (correctly) the songs do not play. I've erased all the songs off my shuffle and put just the album songs on there and nothing. Then I erased those and put my old songs on there and they played....help!!!

    I am having same problem. It started after the latest iPad update. Have you heard about any fixes?

Maybe you are looking for