Itunes movie rental

I started to download a movie and it got to the processing stage and got stuck so i turned my phone off and on again
When i cheked, all the usage space on my iphone was gone (so it was as if the film was there) but my videos app was empty and itunes said it hadnt downloaded
Plus itunes have charges me for it

You'll need to contact iTunes Store Customer Support for help with this one.
http://www.apple.com/support/itunes/contact/

Similar Messages

  • Can I watch an iTunes movie rental on a TV connected via mini displayport?

    I'm not sure if there's been any headway with this, but I've got a mini displayport to HDMI adaptor on the way that I'm going to use to connect my MacBook Pro to my HDTV, effectively using the TV as an external monitor.
    And of course, I want to watch some iTunes movie rentals on the TV instead of my laptop, but digging around the internet has shown that I might be facing an issue relating to the HDCP standard that would prevent me from being able to use my TV in this manner.
    Is this still an issue? I have a fall 2009 MacBook Pro, which may be important, as I've read that Apple modified the mini displayport on the MacBooks in 2010.
    Other than renting a movie as a sort of guinea pig with the possibility of being shot down and wasting my money, is there any way to know if this is going to work? Or is it simply a fact that any monitor/TV connected to my MacBook through the mini displayport is incompatible with HDCP, and I'm totally out of luck?
    (Which, FYI Apple, is utter horse **** and is absolutely counter-productive to the notion of encouraging me to pay for digital entertainment.)
    What are your thoughts, folks?

    If your HDTV is HDCP compliant, you probably will have no problems. But you might want to read this information which while written a while back still, to the best of my knowledge, applies:
    http://www.ilounge.com/index.php/articles/comments/16488
    HDCP compliance is, from what I've read, rather a "rubber ruler" so even if your TV lists as being HDCP, it might or might not work correctly with your Mac. Testing with one movie first might avoid an expensive surprise.
    As to your complaint to Apple, it probably wasn't up to Apple but instead was forced on them as part of the conditions by the content owners for licensing movies and shows to the iTunes Store. But feel free to comment to Apple via their feedback pages:
    http://www.apple.com/feedback

  • TS1717 iTunes movie rental stops playing on ipad

    iTunes movie rental keeps freezing at same point in rental is there anything I can do?

    I have the same problem. At first I got this message:
    This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
    I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
    I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

  • My itunes movie rental keeps freezing how can i continue watching it?

    my itunes movie rental is frozen and will not let me watch past a little over an hour and half. how can i continue my movie?

    Hey rossfromwarren,
    Thanks for the question. It sounds like you were experiencing an issue with an iTunes Movie Rental. Due to the time limits associated with rentals, you may wish to report a problem with your purchase if the issue was not resolved before expiration:
    Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
    http://support.apple.com/en-us/HT1933
    Thanks,
    Matt M.

  • My iTunes movie rentals won't play. How can I fix this?

    I've been able to purchase and download iTunes movie rentals. However, when I click 'play' iTunes attempts to play the movie but it doesn't start. I don't get a playback window only the movie title in the 'play' pane. The counter does not run.
    Can this be fixed? Is it a bug in 10.7.5 or iTunes?

    Did you try to connect in recovery mode, explained in this article?
    iOS: Recovery mode

  • Does anyone have problems with iTunes movie rentals freezing in the middle of the movie?

    Does anyone have problems with iTunes movie rentals freezing in the middle of the movie, requiring a force quit, which causes your rental to disappear? This has happened multiple times to me recently. Last time Apple didn't refund my money after reporting the problem. I have been using iTunes for many years but am about to give up.

    Correction: I was refunded for the previous movie freeze.

  • Where on my computer do I access the iTunes movie rental that just downloaded?

    Where on my computer do I access the iTunes movie rental that just downloaded? I can't find it anywhere . . .

    In iTunes choose the 'Films' display then click 'Rented' in the bar at the top.

  • My iTunes movie rental freezes during the opening credits always at the same place.

    my iTunes movie rental freezes during the opening credits always at the same place.  What is the cure?  Can I recieve credit for the rental since I could not view it in its entirerty?

    Hi Epski
    Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
    When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
    You don't have a Samsung TV by any chance do you?

  • Can anyone give me advice on how to deal with a corrupted itunes movie rental?

    Can anyone give me advice on how to deal with a corrupted itunes movie rental? I tried to download a movie and have been continuously trying to download it through the "check for available downloads" option, but it will not download.

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • How do I transfer an itunes movie rental to my ipad 3?

    How do i transfer an itunes movie rental to my ipad 3?  The downloaded movie is under "Rentals".  When I click on "Rentals", I see the movie, but I I don't see any option to transfer to my ipad.  The rented movie does not show up under "Movies".

    Forgot to mention I am trying to transfer movie rental from pc to ipad.

  • Why does it take so long to download an itunes movie rental

    I've got a great high speed internet connection (54 MBPS) and typical downloads of 4-5 GB take about 30 minutes. My Itunes movie rental is taking about 40 hours, and I'm only managing about 500 kB per second. What gives? Is this punishment for owning a PC?

    Sometimes it doesn't really depend on your ISP download speed, it depends on how busy the developer's servers might be. For instance, last night I downloaded an 800+MB file from the Apple Developers website. What usually takes less than 30-40 minutes took over 3 hours because so many people were hitting the servers and the same files at the same time.
    So if your download speed is fast via your ISP, remember that things on the server side may be slow or busy: and that's going to take additional time to download.
    Just curious as to what your download speed actually is and what size the files were that you're trying to download?
    Clinton

  • Bad itunes movie rental, book, app...can I get a refund?

    Over the past few months I've had an itunes movie rental that froze and wouldn't play, a book I bought that wouldn't open (on any device, iphone, mac, or ipad), and an app that I purchased that worked a few times and now quits every time it's opened.
    Is there a way to request a refund/credit for these items?

    You can always ask but supposedly sales are final.
    How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • TS4124 ie should icloud allow apple tv to play my itunes movie rentals without itunes being open on my computer

    Shouldn't icloud sent my itunes movie rentals to apple TV without my computer open to itunes?

    Do I need to back-up all my movies and songs on to a hard drive
    Yes. An Apple TV, iPod, or iPhone is not intended to be a backup device and shouldn't be treated as one.
    The virus does not allow me to open iTunes, so how can I deauthorize that computer?
    You can't. If you run out of authorizations, you can use the Deauthorize All command. Otherwise, you should probably just leave it as is.
    (48848)

  • Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

    Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • My iTunes movie rental is almost up, but it isn't even fully downloaded?

    Usually I have no trouble with downloading from iTunes, so I didn't think that it would be an issue to start watching it last night, but for some reason it stopped downloading it.  I tried watching the movie again after school, and it's stuck at the 39:38 mark.  If it isn't done downloading in time for me to watch it before the 24 hour rental period is over, am I just screwed out of the money?  I'm pretty sure at this point that I'm never going to try renting anything from iTunes again.

    I imagine this is a bit late for you, but to anyone else running into this problem, try the trick mentioned by VFSchreiber in this thread:
    Re: Why won't my iTunes movie rental play or download?
    This worked for me when I ran into the same issue (can scroll through rented movie but can't play it).  Just switch iTunes to the MiniPlayer (in the Window menu) and then back to the normal player.  Apparently, you may need to do this a few times. It sounds odd (and I didn't really expect it to work), but it fixed the problem for me.

  • Itunes Movie Rental Geographical Limitations and Offline Access

    I live in Canada and will be travelling to Vegas next month. I'd like to be well prepared with some movie rentals through itunes on my macbook air.
    My concern is, would there be any geographical limitations in viewing movies in USA that have already been previously rented and downloaded in Canada from the Canada Itunes store?
    In simpler terms, If I rented a movie from iTunes Canada (while physically being in Canada), would it be viewable while in USA?
    Also, would I have to have an internet connection to watch it even though it's been dowloaded in advance?
    I've read through many boards (though there has been no clear answer) that many have been having issues playing movies without first having an internet connection.
    I've read that some iPad and iPod users report that there are no issues with watching rentals without any internet connection to begin with, but I have yet to hear a macbook user report the same.
    I was wondering if I could get a certain answer as to whether or not an itunes rental could be played WITHOUT ANY internet connection whatsoever to begin with on a MacBook Air.
    Much thanks in advance!

    Welcome to the Apple community.
    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

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