ITunes movies captions stuck onscreen on 1Gen AppleTV

Just purchased Argo and the captions that are included in the movie (for example the country they're in at the time...) are staying on the screen well after the scene is over. I'm playing the movie on a 1st generation Apple TV and that's where the trouble occurs. I can drop out of playing the movie then resume and the captions go away.
It's a major annoyance though - this movie has a ton of captions.
I don't have closed captions turned on but that's the only setting I find related to this. Help!!

Hi there,
I too have had precisely the same problem with my Apple TV gen 1. Its happened to me on both Argo (rented around 2 March) and Taken 2 (rented around mid-February) but I haven't experienced it previously.
Both times, I have written to Apple customer care and they have refunded the movie which is appreciated.
However the fact that it has happened to both of us (I am using the UK iTunes store) and has happened on different movies, does make it seem to be more than what might otherwise have been written off as an isolated incident.
My one concern is that perhaps Apple have started encoding the captions in a new way which may be supported by newer devices but isn't compatible with the 1st Generation Apple TV. <<< This is only a thought I've had and I'm happy to be told otherwise.
Does anyone else have any insight into this?

Similar Messages

ITunes Movie Rental 'stuck'

I'm have way through downloading a rental movie from ITunes directly to my Ipad and its stuck, it keeps telling me there is an error and tap to retry - its been 3 days of the same thing,
Any ideas
Thanks
Paul

if it is a rental, then it will auto-delete after 30 days.
is there a little "trash can" icon to the right of the movie on the list ? if so, then you can use that to delete the movie straight away.
you could also try a restart of the appletv to see if that will correct the "unauthorised" message you are getting.

Closed Caption Features for iTune Movie Downloads?

While I was glad to see that Apple plans to offer a movie download service with the iTunes Store, I'm still inclined to NOT use the service if there's no assurance that closed captioned/subtitled movies will be available as well.
Will iTunes Movie downloads include captioned media?
Today's DVDs all have features enabling us to turn on captions/subtitles and it's already a shame that Netflix, according to a representative's comment made nearly two years ago, will not provide captioned movies "until the near future"...
I hope Apple takes its hearing-impaired (deaf and hard of hearing) customer base into consideration...and it IS a sizeable customer base.

The question on the minds of the millions of deaf and hard of hearing people is whether Apple will make or enable captioning for their downloadable movies. I blogged about this a few weeks ago at HearingExchange online here: http://www.hearingexchange.com/blogs/?p=93 Apple didn't consider people with hearing loss when they made their iPhone non-compatible with hearing aids and cochlear implant processors. For a technology company, they aren't keeping up with accessibility trends. This is both disheartening and disappointing for people who struggle to participate socially and professionally on a daily basis with the world at large.

I bought movie on iTunes and when I try watch on AppleTV it displays "Your Apple TV is not authorized to play this content" What gives?

I bought movie on iTunes and when I try watch on AppleTV it displays "Your Apple TV is not authorized to play this content" What gives?

Welcome to the Apple Community.
Have you tried de/re-authorising your Computer.

I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?

I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?

Hey Christian,
I'd follow the troubleshooting steps below, from this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
See if that resolves the issue and gets your video playing again.
All the best,
David

My iTunes application is stuck in the top, left corner of my desktop and I cannot move the application.

Hi! My iTunes application is stuck in the top, let corner of my desktop. I have quit the application and restarted my computer and it does the same thing when I open it up.
Please help!
Thank you,
-Alex

Press the iTunes' status bar (the one you can find at the bottom of the window) and drag it to another part of your desktop in order to show the toolbar and the close, minimize and maximize buttons

Why does AppleTV 2 not buffer itunes movies

I have tried to order two movies through iTunes to watch on my ATV2 and each of them have indicated that they will be available for watching in over an hour. This is unacceptable! Why are the movies not buffered? Why can't part of the movie be loaded and started why mthe rest is loading.
Please do not tell me that this is my internet connection problem because that is not the right answer. If this device can play movies instantly from other soources it should be able to do so through iTunes. I have had this product for a year now and have yet to watch a movie from iTunes.
My husband actually ordered this movie on Saturday to watch Sunday night and when we went to watch it it still needed to download. I would like to get a refund for this movie.

llicari wrote:
I have tried to order two movies through iTunes to watch on my ATV2 and each of them have indicated that they will be available for watching in over an hour. This is unacceptable! Why are the movies not buffered? Why can't part of the movie be loaded and started why mthe rest is loading.
That's exactly what does happen, the movie is downloaded and at the point the Apple TV calculates that enough has downloaded that the rest can download while playing without catching up with itself and stopping, it starts the movie.
Please do not tell me that this is my internet connection problem because that is not the right answer. If this device can play movies instantly from other soources it should be able to do so through iTunes. I have had this product for a year now and have yet to watch a movie from iTunes.
It very likely is your internet connection, the reason you see different loading times from different sources is because the movies are of different qualities, HD iTunes movies are up to 10 times the size of netflix movies and consequently can take up to 10 times longer to download.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
My husband actually ordered this movie on Saturday to watch Sunday night and when we went to watch it it still needed to download. I would like to get a refund for this movie.
It only needed downloading again because you had either used the Apple TV for something else or allowed it to be turned off, both of which erase anything on its drive. If you don't have sufficient bandwidth to your internet connection either order SD movies or download to your computer for viewing later.

Itunes movies stuck in download area

I downloaded and watched 2 itunes movies on my iPad. Now they suddenly appear in the iTunes download area with the description "download error tap to try again" I no longer have the movies in my movie viewer, as I saw them and deleted them. Now I can't remove them from my download area. Any ideas on how to remove a "error" download in the download area? It is driving me crazy as it continually tries to download them and has me continuously input my iTunes password.
I would appreciate any thoughts.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
 Cheers, Tom

Apple TV 1st generation- can't seem to transfer rented Itune movies from my Mac to the Apple TV

Apple TV 1st generation- can't seem to transfer rented Itune movies from my Mac to the Apple TV

You need to establish if it was 1080p or 720p HD you downloaded.
If it's 1080p it will not play at all on AppleTV1 - the hardware is not powerful enough to decode 1080p h264 (or 720p above 25fps). When AppleTv1 came out most items were SD only and with time more 720p HD stuff became available. 1080p content cm after AppleTV 1 and 2 were replaced by AppleTV 3.
AppleTV2 can process but not display 1080p - it is stuck to 720p output.
AppleTV1 could only process 720p max, but could always upscale on output to 1080p!
Your iTunes Preference should determine what quality you are downloading/renting.
AC

How can I get an itunes movie from macbook to apple tv via airplay, how can I get an itunes movie from macbook to apple tv via airplay

how can I get an itunes movie from macbook to apple tv via airplay?

You don't use Airplay. You set up Home Sharing on both and under the Computers section of AppleTV you'll then find it under Movies (or Rentals if rented), assuming it's in a compatible format.
AC

How can I move my iTunes movies from my computer to an external hard drive? After I copy them to the drive, do I just delete them from my computer? How will I be able to watch them again?

Hi,
I have a MacBook Air (July 2013) with the latest Mavericks OS X. I also have the lastest version of iTunes.
My computer has very little memory left, so I wanted to free some up. When I looked, movies were taking up a considerable amount of space. I want to move them from my computer, but still be able to watch them if I want to later. I haven't purchased an external drive yet, because I didn't know what size to get. I also have a lot of Photoshop files that are taking up a lot of memory, so I might put some of those on too. Would you recommend a 1 TB one or bigger?
Can you take me through the exact process of moving my iTunes movies to the external drive? I understand where to find the files (My Name<Music<iTunes Media<Movies), but am stuck from there. Do I simply drag them to the external drive and then delete them? Will this delete them from my iTunes library? How will I go about watching them again? I assumed that I would just plug the external hard drive in, click in the movie and watch. Is it this simple? I only want to move my movies, otherwise I would follow tutorials for backing up the library. Once you back up the movies, can you delete them from your computer?
Thanks,
Molly

iTunes does not have provision for automatically storing one kind of media on a separate drive, so you have some basic decisions to make first. Do you want these movies to still appear in your iTunes library, or are you content with browsing filenames on a drive in Finder when you want to look for one? The second's the easiest thing because then you don't have to have an external drive permanently turned on and attached to your computer (wired or wireless). To do that you literelly only need to drag your movies folder to an archive drive and delete movies from iTunes. To watch them again you can add it back to iTunes while holding down the option key so the movie is used from its location on the external drive.
There's ways to move the movies to an external drive while keeping them in iTunes but the external drive iwll always have to be turned on and connected to the computer or you will see a bunch of broken link exclamation marks.
Realize what you are talking about is not "backup". Backup (which you should do) is putting a second or more copy of items on external drives for the day when your internal drive fails and everything on it is lost, inclduing all your home photos and perhaps things that have been pulled from the iTunes Store and can no longer be re-downloaded.

Macbook i7 to ATV - Airplay BOGGS and won't stream iTunes movies

I have a 2012 i7 Macbook 13 inch, and a 2012 (3rd Gen?) (it's brand new) 1080/WIFI/HDMI Apple TV. I have set up the ATV and updated all of the software. It is connected to my WIFI, which is fast and stable. then:
-I started home sharing on my ATV/Itunes. My movies AND music show up on the ATV in the "Computer" section. I can select both movies and music, and all the media information comes up on the ATV.
-When I play music on ATV, the MUSIC loads and plays VERY SLOW and CHOPPY.
-When I play MOVIES on the ATV thru Itunes, they usually do NOT even load. The ATV tries to load the movies, but the spinning wheel (of death) is usually all I see. Sometimes, a movie will look like it is going to load, and play, but the it just sits on one frame of the movie. That is as far as it goes. The movie freezes but ironically neither the ATV or MACbook are freezing.
-AIRPLAY will mirror my desktop onto the TV, but that is as far as it will go also. The mouse will not even move on the TV. It basically just shows a frozen display of the screen
-I was using Moutain Lion when i first tried to get this to work, but i have since updated to Maverick, hoping that would fix things. It hasn't. NOTHING has changed. My iTunes is up to date. ATV software is up to date.
-It seems like this would be a problem with the network or the internet, except here is the strange thing:
-I can use my i7 HP PC to stream movies/music thru iTunes FLAWLESSLY. The movies and music inside of iTunes on the HP stream PERFECTLY thru the ATV.
This is really FRUSTRATING. I went out and got this new Macbook, and decided to use all MAC, since I love my iPhone and iPad.. and everyone always tells me how much better the OS on Macs are.. well, I'm not too impressed right now. I would expect ALOT more plug and play. I am very good with computers, albeit mainly PCs, but this should be alot easier to work. I really hope I am doing something really stupid, and someone knows a quick fix. I have searched the forums and don't see anything that was resolved from similar hardware situations. I don't get it.. Totally stuck... Could really use some help.. Trying to be a converted believer in the ways of MAC, so far, not going so good. It's been a serious headache.
Wondering why I even bought ATV right about now? I could have easily just plugged my HDMI cord into EITHER MAC/PC laptop, and accessed ALL the same things.. no remote I guess... but so far it's totally not worth the headache. PLEASE HELP

OK! I figured something out.. I got my MAC to start streaming movies and music finally!!!! It turns out that I need to shut off the WIFI on the PC that I am also homesharing thru iTunes on. I set both the PC and MACBOOK to homeshare their respective iTUNES, and they both simutaneously show up on the ATV. BUT... if I have them both running WIFI at the same time, while both signed into homeshare in iTunes, only the PC's streaming works correctly. (see above post for more detail of FAILURE) SO WEIRD. The MAC shows up stil on the ATV, but BOGGS down or fails to load files completely. As soon as I turn off WIFI on the PC, Mac streams perfectly thru the COMPUTER folder on the ATV..
SO..
Can ANYONE please tell me how to use both PC and MAC on the ATV without shutting off one or the other? Or is that not possible? I guess it doesn't really matter, since I can only stream one thing at a time to the ATV . I like to keep both computer's WIFI running at the same time (downloading files in background), but I guess I can just shut off home sharing on the PC when I am using the MAC, and vice versa. Glad to know they both work thru the ATV. Haven't tried to use the mirrored display on the MAC yet.. gonna stick to watching movies thru the ATV's computer folder with my iTunes movie playlist for now. No need to frustrate myself anymore. Just gonna enjoy some technology for a minute.
I guess I have answered my own question.
Pretty surprised I didn't get even one response in 24 hours to my original post. This is my first time using any forum for TECH support.
I thought this post made sense, but maybe it's a bunch of jibberish. Or maybe people saw the word "PC" and didn't want anything to do with this post.
Truth is, the iTunes on my PC worked flawlessly with my ATV, right out the box, whereas the MAC was a little work to get going. Also, it (MACBOOK) loads content slower than the PC on the ATV. They are both i7 processors with 8 gigs of ram. I still have yet to find something on this MAC that I can't do just as easily on a PC for a third the cost. I love the way the Apple stuff looks, and there are some cool things that MAC has gotten right (love the trackpad).. I love my iPhone, iPad, and now my ATV.. but my PC is still givin this MACBOOK a run for it's money. Just sayin.
Hopefully this post can help someone if they are in a similar position: in a household that uses both MAC/PC and shares one Apple TV. Like I said, this seems to be working now. Fingers crossed. If anything changes I will be sure to talk about it.

HT2729 how do i play my iTunes movies on my newly purchase Sony Bravia tv

Recently bought a Sony Bravia smart tv with wifi and I want to play my iTunes movies on it. Do I need to load an some apple app on the tv?

Mirroring video to TVs from iOS needs either AppleTV or a Connection Adaptor.
AppleTV: £99.00
VGA (PC type cable) Adaptor: £25.00
Composite (Phono Cable) Adaptor: £30.00
HDMI Adaptor: £35.00
To stream direct from iTunes you would need the AppleTV.
Message was edited by: Gandalf_UK

Apple TV - watch iTunes movie using gift card credits.

What process do I need to use to rent an iTunes movie, pay for with gift card credits and watch on Apple TV? Can I do it directly from the Apple TV? Windows iTunes and current model of Apple TV.

For me I just load up the credit in iTunes on a computer or iPhone/iPad. When I rent/buy on AppleTV the store credit is used before the linked credit card, you just don't see the store credit on AppleTV. Occasionally peopel have had the cc debited but if that happened I'd contact iTunes Store support and get them to sort it out.

Can I save my videos of iTunes in TimeCapsule to watch it in AppleTV without my MacBook? Thanks

I have an AppleTV and I want to buy TimeCapsule 2TB or 3TB. But I have this question: Can I save my videos of iTunes in TimeCapsule to watch it in AppleTV without my MacBook? Thanks

You can change the location of your iTunes Media folder from your MacBook HD to your Time Capsule. This will work, but only if your iTunes library is open Apple TV can access your content over Home Sharing. Apple TV cannot play the videos stored on your Time Capsule without iTunes.
iTunes Match does what you want, only with music: Apple TV streams the song from iCloud without iTunes. Unfortunately videos and movies aren't part of the iCloud service.

ITunes movies captions stuck onscreen on 1Gen AppleTV

Similar Messages

Maybe you are looking for