ITunes movies will not play; blank window.

I recently purchased several HD movies from the iTunes Store (~$15.00 or more each), and now I've discovered they will not play on my MacPro (I do not own a TV.)
When I click the movies a separate window opens (as usual), but it remains black and nothing plays, If I move the movie window to another screen (I have three 30" Apple Cinema displays connected to a 2010 MacPro) the movies still will not play on any of the screens. If I change the iTunes settings to open the movie in the iTunes window, the movies still does not play. This problem seems to be recent, I have purchased MANY HD moves/TV shows from the ITunes store and have not had this problem until very recently (a month or so.)
If I try to open the movie with QuickTime instead of iTunes I get this message: "This movie cannot be played because it is on a display that is not authorized to play protected movies. Try moving this window to a different display or disconnecting any displays that are not HDCP authorized."
The only thing I can find buried in the iTunes Terms and Conditions is "(viii) An HDCP connection is required to view content transmitted over HDMI." But I am not transmitting over HDMI, the displays are connected directly to the MacPro and I don't have any HDMI cables connected to the machine. There is NOTHING at the time of purchase that indicates the HD movie will not play on my Apple displays.
Is it just the HD version of the movie? Would the SD version play OK?
How can the displays I'm using not be "authorized" it's an Apple display, using Apple cables/adapters connected to an Apple MacPro.
Any insight, information, or constructive help would be greatly appreciated (I do have a Apple support call scheduled for tomorrow...)
Thanks.

Hi there,
You may find the information in the article below helpful.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
-Griff W.

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