Itunes Music Files Disappearing

Hi,
I have a very troubling problem going on right now and I don't know how to handle it...
I am running itunes 10.1.2 on a 10.6.6 macbook. I have a large itunes library (20,000+ songs) stored on a portable hard drive, which I have directed itunes to. A week or two ago, while scrolling through my library, I noticed, next to every song in an entire album, the gray circle with the exclamation point signaling that itunes could not locate the file. I went into my itunes folder on my external and went to where the album should have been... but it was gone. I went back to my itunes and went through it, and I found 6 or 7 more albums where the songs popped up with the exclamation point. I went into the itunes folder and the files were no longer there. I finished going through my library, deleted all the songs, and thought I had cleaned it out.
Last night, as I was going through, I found several more songs with the exclamation. I went to the albums and found that all the songs were missing. I went into the itunes folder, went to where the files should be/were at one time, and they were no longer there. I looked everywhere, but they were wiped clean from the hard drive.
In these past two incidences, I have had to delete over 1,000 songs, as they have disappeared from not only my library, but my itunes folder itself.
I have looked all over, but cannot seem to find a similar problem. I am starting to worry that my music will continue to disappear. If anyone has any thoughts concerning what might be happing or what I can do to fix this, please let me know. Thanks.

Dear Apple,
Please stop ignoring this extremely serious issue that is quite obviously very real for a great number of people. I have an external hardrive set up with YOUR time machine and it has worked very well over the past year with my iMac... until the sum of all backups became too large. I only noticed this after I had to disconnect my hardrive from my iMac when I needed to bring it into an Apple Store for repair. This was in December. Ever since, files of all kinds, especially songs, have been disappearing from my Finder Folder where my files are stored. Same old story as everyone else in this thread; songs, movies, books appear to be there but are followed by an grey circle with an exclamation point in it.
NOW, it is happening to my photos from iPhoto. A thumbnail appears in iPhoto but when I control click to find the file it is missing. VERY uncool, in fact there needs to be someone who address this issue quick. Poor customer service no matter how you look at it to not address it.
iTunes support is only available by email (big surprise) and they are of absolutely no help. Went back an forth a couple dozen times with a seemingly very nice support tech, but ultimately it was my faultt that the files are missing because "I should have them backed up", which I did until my time machine failed - then this problem began happening.
APPLE, PLEASE DO SOMETHING ABOUT THIS. YOU ARE ******* YOUR CUSTOMERS OFF AND THAT'S NOT GOOD!

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