ITunes music store is it down?

I cannot log onto the music store... Is it down or is anyone else having problems???

Hi tannamerie,
Welcome to Apple Support Communities.
You may find the steps in these articles helpful for resolving the "unknown error" you're receiving:
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/ts2753
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy

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New Episodes of my Podcast are not showing up in the iTunes Music Store?

this isn't really an "itunes for mac" question, but since i do my production on a mac, i'll ask it here!
i produce and record a weekly podcast (about 2 hours each week) which has been listed in the iTMS since it started (last february)
this last week we recorded episode 31 and uploaded it to my .mac account, and all went well... the new episode is downloading to anyone who already has subscribed to the rss feed (homepage.mac.com/airplayradio/podcast.xml), but it hasn't shown up in the iTunes Music Store... the software i use to upload the shows generates an automatic ping, and i've done a manual ping a couple of times a day since wednesday, but nothing...
any ideas? absolutely -nothing- (software/hardware/etc.) has changed since i uploaded episode 30 a week ago, and that showed up within an hour...
many thanks for any advice!
cheers
robin
PowerMac G5 Quad Mac OS X (10.4.8)

well, i never got a reply directly to my question, but i was directed by email to post my problem within itunes... go to the podcast page of my podcast and then select "report a concern"... i always thought this was to report offensive podcasts, but if you click on that button you'll see a pull down list with a bunch of problems... i selected "difficulty downloading" and then explained the problem completely... as i said, i never heard back from anyone, but about 4 days later my podcast episode showed up... and this past wednesday we uploaded the latest episode and it showed up in the iTMS almost immediately... go figure?!
if anyone's interested, the podcast name is Schnauzer Logic and its comedy and talk and music and pop culture (i used to be the host of a morning show)... good for a giggle once a week for a couple of hours.
cheers!
robin

Why can I not buy songs from iTunes Music Store?

Earlier this year I moved from the U.S.A. to Sweden... changing my 'Mac.com' account address while doing so.
Last week, I tried to purchase some songs from the iTunes Music Store with my American MasterCard (a debit card) which is listed with my Swedish address at my U.S. bank. As I had never purchased at the iTunes M.Store before I was instructed to 'review my account'... which I did. It had my present Sweden address and my Mastercard listed as method of payment. Upon submitting the form, it was rejected, saying that my MasterCard was 'invalid for Sweden'! So I then go to the Apple-Sweden Store and purchase an iTunes Music Card which I receive in the mail the following day. Now I follow the Apple advice posted for purchasing music by redeeming an iTunes Music Card without listing a credit card (http://www.apple.com/se/support/itunes/store/giftcard/#GCA)... except there is no selection for NONE as indicated in these instructions.... So once again when I submit the form it is rejected, meaning that this time I have already spent money for the iTunes Music Card that is now worthless to me!
Is there another way I can redeem this card without going through that 'review account' window...?
I don't care to set up another account by setting up another e-mail address just to do this... as I want all of the Apple business to go through my Mac.com account as it should be configured to do so!

O.K. Everything seems to be in order now!
I don't know what happened but this is the results....
After attempting to edit change the information on my iTunesMS account at least 7 times, I posted the above question, logged out of iTunes, closed down all my apps and turned off my computer.
A few hours later, I thought I would give it one more try and when I turned on iTunes, went to the Music Store and then 'reviewed' my account... it had my old American address on it with the country listed as Sweden... I just left it alone, as it didn't have my credit card info listed at all... Curiously, I'm clueless about that (though I did send this same complaint to Apple during the first posting... did that have anything to do with it?) When I clicked the continue button (without changing any info) it prompted me that I was finished setting up my iTunes Music Store account and I was immediately able to download some songs....(using the iTunes Music card--- I have not tried my MasterCard!)
So basically, I did nothing except close iTunes, turn off my computer and later rebooted it and opened iTunes! Strange... does that seem like a fix or what?

Cannot connect to iTunes music store on iPad 1

When I try and connect to the music store on my iPad I just get a message "cannot connect to iTunes store". I can however access the apps store. I can also access the music store from my Mac.
I have read a lot of discussion topics on this and it seems that this is a problem experience by many others especially on iPod. However I cannot find comments specifically related to iPad 1 and none of the suggested solutions in the existing discussion threads have worked for me.
- I have a good wifi connection (this message sent via the connection)
- There is no antivirus software on my iPad
- All software is up to date
- I have tried a reset (holding down home and sleep buttons simultaneously)
I have spent ages trying to sort this out and its driving me nuts anybody got any thoughts?

Carolyn
Many thanks for your reply. However, have already seen this discussion and have tried all of the suggested fixes. As noted above my software is up to date and I have a strong wireless network (proven by internet access over the same IPad). I am at a loss to thing what else could be an issue - seems to me that there is a sofware glitch in how the iTunes music store interacts with the iPad.
Paul

ITunes Music Store Search ERROR?.

Everytime i search for an artist in the search window of iTunes music store i get this error; ???
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I've tried the program repair & running QT stand alone 7.1 & nothing?
Has anyone out there run into this problem?
Thanks!
I'm running version 5.0 & never had a problem until 6/3...
Also, the "power search" does the same thing...

There has been very heavy traffic on the store due to the release of iTunes plus. The error should go away once traffic dies down.

ITunes Music Store Crashes - Doesn't finish loading - Help?

Hi all,
For some reason my iTunes Music Store hasn't been able to load up on my Mac Mini with Leopard. It's been months since I tried to access it because I moved (I got a new ISP), and I am just getting this computer working after months of being down. I just re[placed the PRAM battery in ordewr to get the CD Drive working. After crashing a few times and checking the boards, I have tried a few things. I upgraded iTunes & all my Apple Apps with Software Update. No Joy. I downloaded Safari and reinstalled. No luck. I downloaded iTunes and reinstalled. I ran Disk Utility to repair permissions. No luck. The Store gets about 60% of the way and then quits with the message: iTunes has unexpectedly quit.
Details:
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000b1ffbd84
Crashed Thread: 0
Don't know what else to do at this point.
Any help would be appreciated.
Thanks. So long for now, Tom

Hi all,
I tried a few things suggested here, but they didn't solve the crashing issue, so I gave up and upgraded to Snow Leopard.
Sometimes things just go south I guess.
so long for now, TOM

Conecting to iTunes Music Store

I am unable to purchase music from the iTunes Music Store. I am able to preview the music but when I attempt to purchase a song, I am prompted to log in. When I put in my user name and password, it appears to be logging in then gives the following error message: "iTunes could not connect to the Music Store. An unknown error occurred (-9812). Make sure your network connection is active and try again.
I have sought the support of my ISP (verizon) and they assure me that the connection is active and I have been able to access other websites. I have also contacted the manufacturer of my router (Linksys) thinking that perhaps I needed to open a port as per the suggestion on your online help files; that did not work either. I have also tried as suggested on another post to power down my PC, router and modem, wait 30 second then reconnect/restart the modem, router and then PC but that did not work either.
Someone please help!!! I am at my wits end. I received an iPod for xmas and have not been able to download a song yet. At this point I am very tempted to return the iPod and wash my hands of everything Apple/Mac.

Does this help?
http://discussions.apple.com/thread.jspa?messageID=819594&#819594

Itunes music store not available in your country yet.

I just did a clean reinstall of OS 10.3.5, and when I try to access the music store I get
"itunes music store not available in your country yet.
You will be able to browse and listen to previews but wont be able to purchase music. To browse music store, select a country below."
So I select United States and nothing happens.
I am in the US and have an itunes account.
The itunes version is 4.2.
Also, what is the highest itunes version I can use with 10.3.5?
I am held down to this OS version because of some other software on my mac that won't work with anything higher than 10.3.5.
thanks
roger c.

First, the iTunes Store has required iTunes 6 at minimum for quite a while now. So you're going to have to upgrade from iTunes 4.2. If you want to run iTunes 7, you'll need to get to Mac OS X 10.3.9. Otherwise you can download iTunes 6.0.5 here, but you won't be able to purchase movies or (I believe) videos unless you have iTunes 7. There's also no guarantee how long iTunes 6 will work.
Second, you've posted in the iTunes for Windows forum. Normally you'll get the quickest and most accurate responses if you post in the iTunes for Mac forum.
Regards.

Getting into iTunes Music store

I am having problems getting in the music store. it just tells me that the connection was refused. i've done everything i can think of to make it work and my internet connection works fine. There is an article about it but it just says that there may be a software that is not allowing the music store. i just have no idea what that software may be. help!

i am having kinda the same problem...when i start my itunes the scroll bars are solid black and when i try to play my songs they dont play, when i try to go to the music store, it says that
'itunes cannot make a connection to the music store, connection maybe down'
it was working fine until i updated itunes, now i cant play any music, videos, or download music anymore...is there anyway i can fix this problem??please help

ITunes Music Store VERY slow

With the rest of my internet connections working at full speed, I find that the iTunes Music Store has virtually become unresponsive. Minutes go buy waiting for every last click to finish. How can I improve this? It takes 3-4 minutes at least to go from one item to the next in the iTunes Music Store. Browsing is impossible at such speed. Everything else on my Mac is just fine. Using 9.1.
Help!

I think mine is my Internet provider - Optimum Online.
Did a speed check last night and was getting 2Mb/sec.
This morning I'm at 13.
I guess Friday night at 10:00 is Optimum throttle down time.
Just coincidence that I noticed this issue when I moved to an external HD... but I did see an answer somewhere saying that could be a problem. shrug

ITunes Music Store Canada account creation issues

Hello everyone! I'm hoping someone could help me out with my problems.
I'm trying to setup an iTunes Music Store (Canada) account for my brother. I already have an account of my own and never had any problem with it. However, this time, I can't complete the account creation process. I get to the point where I enter the credit card information and address. I fill in every box, including the Province one: it's a drop-down menu and I select Quebec from it. When I click the Submit (I think it's Submit... it might be Next... I can't remember) button in the lower right corner, instead of going to the next step in the creation process, the page reloads and it tells me that I DID NOT fill in the Province box. There's a big arrow in a red circle pointing to the box. So, I reenter every information INCLUDING the Province field, reclick on the button and, lo and behold! I get the same message: You did not specify the Province (I'm paraphrasing).
I have contacted Apple using their support form, but I got an absolutely useless reply. I think the person didn't read my message because he referred me to a beginner's tutorial on how to setup an account. I clearly explained the situation though, so I was disappointed.
Did anyone ever encounter something similar? What do you suggest I do? Should I recontact Apple and re-explain the situation? Should I re-install iTunes? Will it affect the music libraries on my computer if I re-install it?
For the record, I'm using a new 20" iMac with iTunes 7.0.2 and OS X 10.4.8.
Thank you very much for any help you can provide me.
~Marc

Your Dad should also check any credit/debit cards associated with his apple account... just incase anyone has been charging things to his account without him knowing.

Itunes music store is not yet available in your country?

I get a message stating "itunes music store is not yet available in your country" whenever I log into the Itunes music store. I'm in the USA and my System Prefs, Date and Time/timezone, and credit card/user info on my itunes account all have my correct location.
Also, when clicking on specific TV show icons, itunes shuts down.
any help with either of these?
PowerBook Mac OS X (10.2.x)

Check at the bottom of the main store page & make sure you are set for the US store. If not, just click on the drop down by the flag icon & make the change.

How do I redeem a gift card in iTunes music store, without upgrading iTunes

I am trying to use a gift card in the iTunes music store, and am given prompts to upgrade to the newest version of iTunes. I do not want to upgrade, and have found no option to use gift card without the upgrade. Suggestions?

Sell the gift card to someone who IS willing to upgrade?

Slow response from iTunes Music Store

This is a problem for a lot of iTunes Music Store customers. Many people have complained that they get "cannot connect to the Music Store" error messages. Apple replies that repairing the Keychain can fix the problem, but I and several others in various discussion forums find that doesn't help.
After upgrading to iTunes 6 and repairing my keychain, then restarting, I find that I can connect to the Music Store only after repeated attempts. I get the error message repeatedly, but if I keep trying enough times, I finally get through.
A similar problem happens when I try to preview or buy songs -- I get several error messages, then finally connect.
Using the Radio feature is similarly frustrating. I have to wait ten minutes or more after clicking on a genre to get a list of stations, and often I have to face a long wait with no error messages after selecting a station.
I don't have this problem when connecting to the Music Store from other computers, but I have no other problems connectin to the Web from Safari or Firefox, or with any e-mail program.
However, Apple's site seeems wonky -- lots of "document contains no data" when I click on forums or even to log in.
I am using an iMac G4 (the dome computer) with Mac OS X.2.8.
Apple, what's the solution?

You're not alone. Since Saturday I seem to be experiencing two problems;
1: The previews of tracks don't work properly - that is to say, they don't download correctly - I'm on 2Mb broadband and I've had to switch it into download the whole preview before playing due to it only playing 12 seconds of the 30 seconds if I leave it 'on the fly'
2: I have repeated problems downloading tracks from the ITMS. THey get 50% of the way through then I get ;
"There was an error downloading your purchased music. The network connection was reset. Make sure your network connection is active and try again."
After repeated retries I eventually get the track downloaded but it's painful.
Again - this has only started happening since Saturday (I've been using ITMS on my mac since it opened in the UK), and like I said I'm on 2Mbits/s broadband with no other issues.

2nd Gen (Touch Wheel) won't play audio book from iTunes Music Store

I have a 10GB Touch Wheel iPod (2nd Gen). Software version 1.5.
I recently purchased the unabridged version of The DaVinci Code from the iTunes Music Store. The 7-part audio book plays just fine on my iBook and on my daughters' Nanos but it does not play on my older iPod.
What happens when I choose the first part on my older iPod is that you can see it cycle through parts 1-7 without playing anything and then returns to the main menu.
I don't have problems with other music or previously purchased audio books.
Any thoughts or suggestions are appreciated.
iBook G4 Mac OS X (10.4.6)
iBook G4 Mac OS X (10.4.6)

I figured it out on my own... somehow my device got switched to "shuffle" mode. I have no idea how that happened, but there you go. Since I never use it in that mode, it never occurred to me to check that. Sigh. I switched it back to 'play in order' mode and now it is just fine.

ITunes music store is it down?

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