ITunes Music store support e-mail

Are e-mails sent to the iTMS support ever answered?
I used the form here http://www.apple.com/au/support/itunes/musicstore/songs/
They say to expect a reply within 72 hours, but my e-mail sent several days ago has not been answered.
What level of service should I be expecting here?
Madam
HP Compaq dx6120 P4 2.8 GHz 1GB RAM (BABYJANE) Windows XP iPod : 5G 30GB

even if you did get through to them it would be a waste of time in my opinion
i sent them an email regarding my inability to buy music
they told me that to empty out my cart and then try
i did that and emailed them again still with the problem and they told me again to empty out my cart and referred me to these pages
i told them that i've seen these pages and emptied the cart and they responded, now get this and i kid you not, THAT THEY ONLY ANSWER NON-TECHNICAL QUESTIONS for billing, etc.
my experience with apple has been surreal at every turn
Windows XP

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Certain iTunes Music Store songs cause iPod Shuffle to crash

Are people still having problems with certain songs purchased from the iTunes Music Store causing their iPod Shuffle to crash? I am!
The following threads deal with it, but they are now closed to posts:
http://discussions.apple.com/thread.jspa?messageID=881126
http://discussions.apple.com/thread.jspa?messageID=879955
The 3 songs I am having problems with are off Enya's Amarantine album (12 songs+3 videos):
Long Long Journey
Someone Said Goodbye
Water Shows the Hidden Heart
(these 3 songs are not the videos on the album)
Is anybody else having problems with these songs, or others? iTunes Music Store support have not been able to resolve this issue for me yet.

Okay, I returned one of the shuffles, the one they sent as a replacement, and kept the original. I was told that they particular person I spoke with was not able to completely refund my money for the original shuffle. Perhaps if I had taken this farther, I would have gotten a full refund since there is obviously a defect with the product in the current state. I settled on keeping the shuffle, hoping that there might be a software update in the future to fix the problem, in addition to accepting a RAM upgrade to my Mac Mini for my trouble. I am satisfield but I think there is a bigger problem here thet needs to be addressed or Apple might find themselves with another unattractive class action lawsuit. It seems obvious that the shuffle is sensitive to the way certain songs are encoded that does not pose a problem for other iPods. This makes sense since the shuffle isn't even capable of playing the same abundance of codecs that the other iPods can play. I think the decoder used in the Shuffle or the software used has a problem that needs to be addressed.
I did take the three problem songs from the Enya album and burned them to CD and then ripped them back with the word "copy" at the end so they would not conflict with the original purchased songs. It worked perfectly! I'll keep any originals around to test as software updates become available in the future and if the problem gets fixed, I can just dump the ripped copies.
Hope you all work your problems out to your satisfaction, they were quite friendly about the whole thing.

Itunes\Music Store Problems -Any Help Appreciated

Recently apple gave us (yes gave) a new intel Imac, after about 4 repairs to the mainboard and PSU on our 1 year old G5 Imac. Needless to say we were quite happy. Well after about 2 weeks and I think this coincides with a couple of the recent updates, Itunes started to randomly lose songs. they would deauthorize randomly and then increment the same. Well we resorted to contacting apple (under apple care now...) They have been no help nor has itunes\music store support. To their credit they have been willing to deauthorize the computes on the account 5 times in as many days. Although the emails asking the same questions over and over are quite frustrating. Currently the symptoms are:
1) Random incrementations on authorizations for one computer
2) Out of Memory error when you try to authorize until 5 authorizations are reached
3) Music Store -50 error
I have checked our router and cable modem etc no problems there, I can turn off the hardware firewall and no changes are had. I don't have any suspect software running, and have removed any itunes related widgets etc. Most recently I have rolled back itunes to 6.04 but still no dice. My wife (whose computer this is) is at her wits end as she is a tried and true "mac-girl" and has managed to convince almost everyone we know to switch or at least grab an ipod and go.... Needless to say she is currently regretting that... If anyone has any ideas please let me know I am currently sitting on $300+ of music I can't even get burned to CD or listen too. Apple tech support etc has been pretty worthless and it seems like these errors are rampant atm, you would think a "We're working on it" would be coming. Oh well Thanks in Advance.
Ben S.
Intel IMac Mac OS X (10.4.7)

I did repair the permissions as I have learned you are suppose to. The firmware should be up to date as well. With regards to a b\u when the G5 was acting squirrelly the last thing I did was purchase an external HD to ensure that we ddidn't lose the music. Is the common problem the 10.4.7 update or the Itunes 6.05? I have rolled back to Itunes 6.04 but haven't touched the OS. It's not something I really want to do but at this point will try almost anything.
BCS

Why can I not buy songs from iTunes Music Store?

Earlier this year I moved from the U.S.A. to Sweden... changing my 'Mac.com' account address while doing so.
Last week, I tried to purchase some songs from the iTunes Music Store with my American MasterCard (a debit card) which is listed with my Swedish address at my U.S. bank. As I had never purchased at the iTunes M.Store before I was instructed to 'review my account'... which I did. It had my present Sweden address and my Mastercard listed as method of payment. Upon submitting the form, it was rejected, saying that my MasterCard was 'invalid for Sweden'! So I then go to the Apple-Sweden Store and purchase an iTunes Music Card which I receive in the mail the following day. Now I follow the Apple advice posted for purchasing music by redeeming an iTunes Music Card without listing a credit card (http://www.apple.com/se/support/itunes/store/giftcard/#GCA)... except there is no selection for NONE as indicated in these instructions.... So once again when I submit the form it is rejected, meaning that this time I have already spent money for the iTunes Music Card that is now worthless to me!
Is there another way I can redeem this card without going through that 'review account' window...?
I don't care to set up another account by setting up another e-mail address just to do this... as I want all of the Apple business to go through my Mac.com account as it should be configured to do so!

O.K. Everything seems to be in order now!
I don't know what happened but this is the results....
After attempting to edit change the information on my iTunesMS account at least 7 times, I posted the above question, logged out of iTunes, closed down all my apps and turned off my computer.
A few hours later, I thought I would give it one more try and when I turned on iTunes, went to the Music Store and then 'reviewed' my account... it had my old American address on it with the country listed as Sweden... I just left it alone, as it didn't have my credit card info listed at all... Curiously, I'm clueless about that (though I did send this same complaint to Apple during the first posting... did that have anything to do with it?) When I clicked the continue button (without changing any info) it prompted me that I was finished setting up my iTunes Music Store account and I was immediately able to download some songs....(using the iTunes Music card--- I have not tried my MasterCard!)
So basically, I did nothing except close iTunes, turn off my computer and later rebooted it and opened iTunes! Strange... does that seem like a fix or what?

Slow response from iTunes Music Store

This is a problem for a lot of iTunes Music Store customers. Many people have complained that they get "cannot connect to the Music Store" error messages. Apple replies that repairing the Keychain can fix the problem, but I and several others in various discussion forums find that doesn't help.
After upgrading to iTunes 6 and repairing my keychain, then restarting, I find that I can connect to the Music Store only after repeated attempts. I get the error message repeatedly, but if I keep trying enough times, I finally get through.
A similar problem happens when I try to preview or buy songs -- I get several error messages, then finally connect.
Using the Radio feature is similarly frustrating. I have to wait ten minutes or more after clicking on a genre to get a list of stations, and often I have to face a long wait with no error messages after selecting a station.
I don't have this problem when connecting to the Music Store from other computers, but I have no other problems connectin to the Web from Safari or Firefox, or with any e-mail program.
However, Apple's site seeems wonky -- lots of "document contains no data" when I click on forums or even to log in.
I am using an iMac G4 (the dome computer) with Mac OS X.2.8.
Apple, what's the solution?

You're not alone. Since Saturday I seem to be experiencing two problems;
1: The previews of tracks don't work properly - that is to say, they don't download correctly - I'm on 2Mb broadband and I've had to switch it into download the whole preview before playing due to it only playing 12 seconds of the 30 seconds if I leave it 'on the fly'
2: I have repeated problems downloading tracks from the ITMS. THey get 50% of the way through then I get ;
"There was an error downloading your purchased music. The network connection was reset. Make sure your network connection is active and try again."
After repeated retries I eventually get the track downloaded but it's painful.
Again - this has only started happening since Saturday (I've been using ITMS on my mac since it opened in the UK), and like I said I'm on 2Mbits/s broadband with no other issues.

Podcast feed not updating correctly in iTunes Music Store

Hi. I doubt anyone is able to help with this question, but this is where Apple "support" directed me...
I've created a podcast feed:
http://wwf.org.au/podcasts/rss
I've registered it with the iTunes Store:
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=168761907
We added a new item to the feed yesterday and it is not appearing in the iTunes Store feed. Subscribing to the feed manually (that is using the feed from our website) works fine, correctly showing the three items. But the iTunes Store feed only shows two items.
I clicked the "Report a concern" link in iTunes but it went 404 (resource not found).
If anyone can shed any light on why this might be happening, and more importantly how I might be able to fix it, that would be much appreciated.
N/A iTunes Music Store, iTunes 7, podcast, rss
N/A iTunes Music Store, iTunes 7, podcast, rss

48 hours later and it's finally appeared in the store...

New podcast page not appearing in iTunes Music Store yet

Our latest addition to the WhiskyCast podcast series, WhiskyCast Virtual Tastings, was added to the iTunes Music Store last weekend. However, it's still not showing up in search results unless one types in the complete name of the show, and then only shows up as a single episode -- not with a page of its own like our other podcasts. I know it takes a day or two for new podcasts to show up in the search results, but without the page, there's no "Report a Concern" link for me to check with the iTMS team on whether there's an issue or not. Should I wait a few more days to see if the problem straightens itself out, or is there someone within Apple that I can reach out to to see whether there's a problem with my feed that's keeping the page from showing up.
Here's a link to the debut episode in iTMS and what iTunes displays:
http://itunes.apple.com/us/podcast/whiskycast-virtual-tastings/id460281190
Thanks!
Mark Gillespie

The link you give is to the Store page for your podcast - this is what the Search results will link to once they become available. Your page does have the 'Report A Concern' link but I shouldn't bother (iin any case it's really meant for people to complain about content or whatever).
It can take some days for the Search results to show; it's been eight, so it should happen any time now. If you want to contact Support (though I don't think you will find them at all helpful), go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to either 'Express Lane', which will guide you eventually to some contact options, or you may see a link to email them.

Itunes WONT load the itunes music store!

i havent had this problem before. its pretty recent that it has occured. whenever i go to click itunes music store the loading bar appears like normal and it just keeps loading. i could let it sit there for hours and nothing would happen... it doesnt say CANNOT CONNECT.
-I have downloaded the most recent version of itunes so i know that isnt the problem
Please help
~Mike

I am subscribed to a similar thread and thought I would confirm the information on that one.
I too have never had a problem with the music store and then, all of a sudden, couldn't connect. I was getting an error message saying iTunes could not connect and I should check my browser. Did that and still nada so I posted on here (not having been able to negotiate the Apple website sufficiently to obtain an e-mail address!)
It appears that Windows recently put out a load of security updates and this may well be the reason that anyone using iTunes on Windows may not be able to connect. The security patch they have released apparently stops iTunes connecting to the internet and hence no downloads!
Apparently the Apple bods have said that this is a Windows patch and thus a Windows issue and should be fixed by Microsoft and they don't intend to do anything about it!
However, I reckon that as soon as someone notices that the revenue from sales has dropped significantly, someone will fix it. In the meantime though, it appears no solution on the horizon!
Oh how I pine for my Technic 1210's!

Cannot access the iTunes music store.

Is there a block on iTunes music store when you have a Polish address for your iTunes account? Since changing my address to a Polish one, I can no longer access the music store, only the software applications.

I have not been able to assess Itunes for many months - or the online software update function either. I noticed an Internet Explorer logo pops up every time I launch either function (software update or Itunes music store), then it shows the bar download at 1/3rd, where it stays until I get the timed-out message.
I went to update Explorer (in case that was the problem) and Microsoft says it stopped supporting Mac in 2005!
Is that the problem? Is Mac still using a Microsoft browser to access their updates and store, when Microsoft doesn't even support Mac anymore? I suspect so, or else why does the Explorer logo always show up?
I expect Apple is losing a lot of Itunes sales because of this. It appears I am not the only one having this ongoing problem.
Will upgrading my OS help. or will I get the same Explorer logo?
G5 Mac OS X (10.3.9)
G5 Mac OS X (10.3.9)

Can't access iTunes music store anymore!!

I recently just added Webroot Spysweeper and Norton Anti-Virus, while I made changes to the firewall on Norton and completely disabled Spysweeper, I still keep getting an error when trying to connect to the iTunes music store with my account.
"We Could Not Complete Your iTunes Store Request. An unknown error occurred (-50).
"There was an error in the iTunes store. Please try again later. "
Then if I skip logging in and just click anything such as Music, Movies, TV Shows directly, I get this error...
"We Could Not Complete Your iTunes Store Request. The network connection timed out.
"Make sure your network settings are correct and your network connection is active, then try again"
My internet connection is fine, but I can't figure out what is happening.
Please help!!

I can't access "Run Diagnostics." It only shows "Run CD Diagnostics." In fact, I can't even get into the Apple Discussions Support website. I am having to use my other computer to send these posts. My other computer has not been upgraded to Internet Exporer 7.0 yet and it will bring up Itunes Music Store okay, so I can see the "Run Diagnostics" you are talking about just fine. Any other ideas?

Will I be able to sync/copy the music I buy from the iTunes Music Store to my Nokia N8?

I am new to the iTunes Music Store, which was recently enabled for my home country. I've set up my account and am ready to buy music. However, before buying any music from the store, I want to be sure that I will be able to sync or copy the tracks or albums between my computer and my Nokia N8. If that's possible, how will I need to sync? Using the Nokia Suite software, which is how I usually sync music? Or using iTunes? Thanks in advance!

Music from the iTunes Store comes as 256kbps AAC. If your Nokia will accept that format, then you can transfer the tracks to your phone via whatever method the Nokia uses (iTunes itself syncs only to Apple devices). If your Nokia does not accept 256kbps AAC, then you can convert the tracks to a format the Nokia can accept. See:
http://support.apple.com/kb/HT1550
Regards.

Ipod will not play itunes music store purchased music

I know this topic has been discussed here before, but i still have yet to find a valid answer, so i figured i'd start another thread to see if anyone has found a solution yet. sorry for the repeat subject.
I have a 30GB ipod (with the 4 buttons above the scroll wheel) which suddenly will not play music which has been purchased from the itunes music store. everything which was imported from CDs plays fine. the songs in question play fine through itunes - both from my library on my G5, as well as from the ipod, so it does not seem to be an authorization problem. i've reset the ipod numerous times, trashed itunes preferences, updated to the latest version of itunes, and updated the ipod itself to the latest software version... all to no avail. when i select an itunes purchased album on the ipod, it simply cycles through, song by song, without playing anything.
I haven't restored the ipod to the factory settings yet, as i would like to avoid doing so because i will loose some music which i previously only had on a now dead ibook (faulty logic board). besides, i know from reading old posts, other people with the same problem have tried this as well, to no avail.
can anyone offer any other help/advice on how to remedy this problem? thanks in advance.

It appears that some songs in the iTunes store that were added to the store since the end of November will not play on 1st generation shuffles. They transfer to the shuffle fine but will not play. These same songs transfer to other iPods and play just fine. Many people are having these problems (see the Apple discussion boards). The only known solution is to burn the tracks to a cd and re-import them into your library (a royal pain in the butt). And, yes, I have tried all of Apple's recommendations and even went through troubleshooting with tech support over the phone. I was told they'd call me in a few days after speaking with their engineers but never heard back from them.
PLEASE contact apple either by the following link:
http://www.apple.com/support/itunes/musicstore/ipod/
OR by calling the support number:
1-800-275-2273
Hopefully, with enough complaints, Apple will be forced to correct the problem. It seems to me (and quite a few other people) that something changed on the encryption/the way they are encoding new music in the store that has made the music incompatible with our shuffles.

Can not connect to the itunes music store

yea, I can't connect to the iTunes music store. a message pops up saying, "iTunes could not connect to the music store. The network connection was refused" then it goes on to say that "Make sure your network settings or correct and your network connection is active, then try again." well this started happening on and off before 6.0.3 came out, then when I upgraded to 6.0.3 it would always do it, not letting me access the store. I have deleted iTunes and reinstalled it, reset my modem and router, restarted my computer. And the internet connection works fine, because I am typing this on the computer I am having the problem with, and I can connect to services like aim. also, i have another comuter on my network, and it connects to the music store just fine. please help, thanks!

X
Network Access Message: The page cannot be displayed
Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.
Try the following:
Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
If you are still not able to view the requested page, try contacting your administrator or Helpdesk.
Technical Information (for support personnel)
Error Code: 502 Proxy Error. Not implemented (-2147467263)
IP Address: 69.44.123.24
Date: 2/27/2006 12:32:50 AM
Server: damonsta.improvTech.local
Source: web filter
This is a case of Apple stripping out/changing the proxy support in the iTunes software. Apple broke it and so far has not come up with a fix or even an appropriate public response to this.

Cannot access ITUNES music store

similar problem as others: recent download of ITUNES, first no audio now no access to Music Store-- broken chain symbols after long delay. All other sites work well. Has anyone with windows XP been successful since yesterday? If so, how? And how did you get ahold of someone at Apple?

Thought you all should see this!!!!!!
Dear Brett,
Thank you for contacting the iTunes Music Store.
I apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
I encourage you to consult the following article for more information:
iTunes: Does not open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
http://docs.info.apple.com/article.html?artnum=93976
Sincerely,
AaRon
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
Thank you for your assistance.
1. Cable
2. RCN
3. No error message Itunes freezes
4. Sure you can change it.
-----Original Message-----
From: iTunes Music Store [mailto:[email protected]]
Sent: Friday, February 24, 2006 9:05 PM
To: [email protected]
Subject: RE: Connect; Follow-up: 14142049
Dear Brett,
I'm sorry to hear that you can't connect to the iTunes Music Store. Your experience using the iTunes Music Store is very important. I'll do everything I can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please try these solutions:
http://www.info.apple.com/kbnum/n300870
I hope one of these solutions helped you resolve the connection issue. In the rare event that these suggestions didn't help, please reply to this email with the following information:
1. Whether you use a high-speed Internet connection, like a cable modem or DSL.
2. The name of your Internet Service Provider.
3. The error message iTunes displayed (if any) when you tried to connect.
4. Your approval to reset your password.
Sincerely,
Ben

The itunes music store is unable to process purchases at this time.

Any body getting this message b/c it is really frustrating when i want to buy mausic and this message pops up. everything is current and up2date. i got an e-mail from i-tunes telling me that the problem has been fixed, so i went to buy some songs today and the message came up again. what 2 do? "The itunes music store is unable to process purchases at this time. Credit card processing is temporarily unavailable."

I have the same problem, too. I was using paypal, but switched my account from paypal to mastercard, still no go. I can't believe there is no phone or web chat help from apple. Hope they choke to death on their iPod Nano profits. HIRE CUSTOMER SERVICE REPS AND TAKE CARE OF YOUR CURRENT, PAYING CUSTOMERS. There are alternatives out there...

ITunes Music store support e-mail

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