ITunes Music Store will not allow me to connect

I have been trying to connect to the music store since I got my iPod last week. I have been using iTunes for a long time and I have always been able to connect to the store. When I installed the new software that came with my iTunes the store stopped working. I have stopped all anti virus, firewalls, security and anything else that has been recommended in other posts. I opened windows/system32/drivers and that was not the problem. I contacted apple and they gave me troubleshooting problems that didn't work, as I've tried them a million times. I also pinged phobos.apple.com and it says connection timed out 4 times and said information lost. So I don't know what else to do. I have windows xp with sevice pack 2 (which had been ruled out as the problem, I gurantee it), norton security (not the problem, I've disabled it and iTunes is allowed, nor is windows firewall the problem) and I can connect to the internet. The specific error message I am getting is iTunes cannot connect to the music store, network connection has been reset. make sure your network connections are active and try again. I just got a giftcard and I want to use it....any suggestions that aren't already all over every thread in the discussions?
Thanks a lot!

I would first check your firewall settings, as well as your security software to make sure they are not blocking the Store connection.

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liddodrea wrote:
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ITunes Music Store will not allow me to connect

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