ITunes Music Store will not load

I had this problem before I installed 6.0.3.5 and still having this problem. I heard of some malware being passed around in chat rooms that affected Apple computers I'm wondering if this has something to do with it. I can open iTunes but just cannot access the store... Anyone else experiencing this problem?

Have you all seen the number of instances of this? Upgrade to latest iTunes and then not be able to start it?
don't be silly, jb11. read the thread again. ranpat86 can launch his itunes.
Upgrade to latest iTunes and then not be able to start it? I have XP & Norton.
is that Norton Internet Security 2005?
are you getting no error messages whatsoever when you try to launch itunes?
if the answer to both questions is "yes", try giving the trusty Lorraine M technique a whirl:
Lorraine M: NIS/itunes problem rectified
if at least one of the answers is "no" start your own thread (use the "Post New Topic" link at the top of the Topics list), and explicitly describe your symptoms. err on the side of too much detail rather than too little.
love, b

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TS3297 After downloading the latest version of iTunes, the store will not load. It appears as if it has loaded, but the screen remains blank.

After downloading the latest version of iTunes, the store will not load. It appears as if it has loaded, but the screen remains blank.

I have the same problem and have been fighting with it for several days. I think the last thing that I did before this happened was to let Quicktime update itself. When I open itunes and click on store, the connecting bar gets halfway and then stops. That leaves me with the white store page, if I leave it alone for a bit, I see words as in names of singers and but no pictures.
I have ran the diagnostics and see no problems at all, no event logs in windows, no errors at all. I've un-installed itunes and re-installed but no change. I'm using Norton 360 from comcast. I have windows 7 pro 64 bit. Also, the help in itunes doesn't display.
I put in a ticket with apple and the response I got back basically told me to do what I've already done. I created a new user and have the same issue.
Any help at all will be very much appreciated. I think this started August. 8, 2011.
thanks so much for reading

TV Shows from iTunes Music Store will not sync with my iPod

I have a video iPod (5th Generation). I just downloaded some videos from the iTunes music store and they will not sync with the iPod. I get the message "...some videos cannot be played on this iPod."
The error log says that the videos are not in a supported video format. How can that be? I purchased these from the music store.

This is actually the iPod nano (3G) forum. You might get better help, faster by posting in the iPod "Video" forum: http://discussions.apple.com/category.jspa?categoryID=157

ITunes Music Store will not allow me to connect

I have been trying to connect to the music store since I got my iPod last week. I have been using iTunes for a long time and I have always been able to connect to the store. When I installed the new software that came with my iTunes the store stopped working. I have stopped all anti virus, firewalls, security and anything else that has been recommended in other posts. I opened windows/system32/drivers and that was not the problem. I contacted apple and they gave me troubleshooting problems that didn't work, as I've tried them a million times. I also pinged phobos.apple.com and it says connection timed out 4 times and said information lost. So I don't know what else to do. I have windows xp with sevice pack 2 (which had been ruled out as the problem, I gurantee it), norton security (not the problem, I've disabled it and iTunes is allowed, nor is windows firewall the problem) and I can connect to the internet. The specific error message I am getting is iTunes cannot connect to the music store, network connection has been reset. make sure your network connections are active and try again. I just got a giftcard and I want to use it....any suggestions that aren't already all over every thread in the discussions?
Thanks a lot!

I would first check your firewall settings, as well as your security software to make sure they are not blocking the Store connection.

ITunes Store will not load. Upgraded, diagnostic is ok, can get radio.

I've upgraded iTunes. I've run the diagnostic and it's ok. I can get the radio stations to play, but the iTunes store will not load. It takes about 3 minutes to "access" and then I get the Apple logo in the yellow top loading bar, and "iTunes Store" in the display area. No other messages. However, when I right click the iTunes icon on my computer (Windows Vista) and run as administrator, I get access to the iTunes store, but my music library has only 15-20 songs in it. Any help would be appreciated.

Hey, I read another discussion with the same issue and did a winstock reset. I thought it didn't work so I got ****** off an shut the computer down with yet another failed solution. When i logged back in it worked. Finally. I've been with out itunes store for over a month.

After downloading latest quicktime update, itunes store will not load

Has anyone had this same problem after downloading latest quicktime update. iTunes store will not load.

This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation.

My itunes store will not load i keep getting a blank white screen

My itunes store will not load when i click on the store a blank white screen will come up and only that

I have a MacBook Pro and it could be a really simple solution. I had the same problem after updating my iTunes. I finally got through to a guy at Apple who took the time to help me. I use Firefox everyday, but apparently the iTunes Store runs off of Safari. All I had to do was download the most recent version of Safari. Literally, that was it. So easy. Link to the new Safari for Snow Leopard:
http://support.apple.com/kb/dl1569?viewlocale=en_US

Itunes store will not load in 10.5.3.3

I could access the iTunes store with version 10.4.x.x but after upgrading to 10.5.3.3, the store will not load. The progress bar at the stop center goes half way and then after 30 seconds stops with no error message. The screen simply says "iTunes Store" but no graphics or search results are returned. I also do not get the iTunes Store tabs across the top of the screen.

I just found a fix that has worked for many other users with the same 10.5.3.3 issue and it fixed a seperate issue where Apple Mobile Device service drives up CPU by 50-80%.
The fix is to open a command prompt as an Administrator and run c:\netsh winsock reset After running this commad you will need to reboot.
Here is the orginial article:http://www.thebambers.me.uk/wordpress/?p=316
Although my account is the only Windows 7 account and is an Administrator, I still could not run the command above. I first had to open a Command Prompt as an Admistrator:
1) From the main Windows icon (bottom left Windows Flag), select All Programs
2) Then select Accessories
3) Then right mouse click on Command Prompt and select Run as Administrator
4) execute "netsh winsock reset" and reboot
After performing the steps above, iTunes Store is working great and the CPU with iTunes loaded is averaging less than 10%....A MIRACLE!!!!

Itunes store will not load please help

I am having a lot of trubble itunes store will not load can anyone help please help

I had the big stupid NoN response from the Itunes store and spent days researching. Begin at
http://www.apple.com/support/itunes/troubleshooting/
Lotsa good stuff there.
In the end I found a software conflict with Speedbit's SpeedOptimizer v2.xx aka SPO.exe in my taskmanager's process list.
I found that by watching Norton Firewall complain about stuff while running in ADVANCED mode.
Happy hunting.

ITunes Store will not load in iTunes 11.0.1

I have tried all the suggested tips but the store will NOT load with 11.0.1 any ideas are most welcome. iTunes works fine in all other aspects.
I am using Mac OS X 10.7.5.

try this:
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in:
netsh winsock reset
After this restart - it worked for me perfectly
got it from another thread:
https://discussions.apple.com/message/16079074#16079074
Thanks to Xeta!!!
That worked for me also! Using Windows 7 64-bit with Quicktime & iTunes 10.5
Lots of THX!!!

Itunes store will not load and when it does it is wierd looking.

I tunes store will not load properly... The home page is not loading and the snogs and text are are run together. Please assist.

My girlfriend is having the same issue w/ Vista since she updated to iTunes 9. Can't figure out the problem for the life of me and contacted support and they sent me here. Basically the HTML on the store isn't loading properly and it takes forever for the text just to load. Anybody got some suggestions? I'm sure I'm just missing something...

Itunes store will not load stops half way

Itune store will not load it stops half way I get downloads from itunes but the store will not load it all started after i upgraded to 10.5

happened to me too.
uninstalled, installed again- NOTHING
uninstalled tried to install 10.4- NOTHING apparently theres a .itl file that was created by a newer version of itunes (the 10.5)
uninstalled anything apple on my computer, deleted the .itl file, installed 10.4- itunes store was back. And I could even sync my iphone.
Updated to itunes 10.5 via the check for updates tab (under 'help' on itunes)- NOTHING
so yeah, am back to being stuck. can itunes release an update to this already, sigh!
Reason I cant stick to 10.4 is thta iOS5 doesnt sync on 10.4, sigh sigh!

Itunes store will not load to create a new account

There are four members of my family. Each family member has their own Windows user account, three with an itunes account. I have been trying to create an account for my youngest son for three hours. The itunes store will not load and gives a "not connected" message. The internet is working fine, and all three of the rest of us can access itunes and the store. I have turned off all parental controls that could have been messing istore up. How do I fix this?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Itunes Store will not load again.

Here we go again. Upgraded to iTunes 10.5, now iTunes Store will not load again in iTUnes. Tried the prior answer in Aug. 17, but does not work this time. Uninstalled iTunes and Apple App. Servce and Quicktime. Reinstalled iTunes from new download. Still not working. Using on XP sp3 machine. iTunes diagnostic says nothing wrong. It connects, but nothing shows in iTunes, just a blank screen. HELP....

That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.)

ITunes store will not load. Im at a loss

For about 3 days now the iTunes store will not load. It merely reaches this point:
+One Moment Please.+
+Connecting to the iTunes Store.+
Loading
+If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar.+
(note this message is not from Safari it is from the iTunes Store window in iTunes) I have looked at the FAQ on this site and it's best suggestion was to reset the keychain which I have done, and to check that I have the latest iTunes which I think I do. (iTunes 9.0.3 (15)) Yet it has not worked.
When I try to update my applications for my iTouch it comes up with a message box saying:
+Could not complete the iTunes Store request. The store may be busy.+
+Check your Internet connection or try again later+
As I said I have waited 3 days for the iTunes store not to be busy. I'm fairly new to macs so don't even really know how to go about diagnosing the issue or posting logs for you guys to look at if that would even help?
So your advice would be appreciated.
Thanks
Brad

iTunes 9+ uses the Safari 4.0.3 or higher engine to connect to the iTunes Store. Check if your Safari is up to date. If you need an update, get it here (be sure to tick the Snow Leopard version): http://www.apple.com/safari/download/
Also, check in Safari > Preferences > Security and check that your cookies setting is either Always or Only from sites I visit.
If your problem still persists, look at this document for some solutions: iTunes for Mac: Possible iTunes Store errors, http://support.apple.com/kb/HT1412

ITunes Music Store will not load

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