Itunes non-responsive with ipod

itunes will open up but as soon as we connect an ipod the itunes freezes up and becomes non-responsive. I have un-installed and re-installed itunes but still doesn't work.
Anyone have any suggestions? We have three 30g ipods, could this be the problem?
Tks

After being connected to a charging source for half an hour, reset the iPod.
Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- If still a problem, connect the iPod to its computer and if it shows in iTunes restore the iPod.
- If not shown, place the iPod in recovery mode and then try to restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

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