Itunes & Norton System Works

I recently updated my Norton System works and Norton Internet Security (2006) and Norton Goback, etc., and when I open itunes up I get a message that itunes was installed incorrectly and I need to reinstall it or I can't burn any cd's. I have had my ipod & itunes since 3/2004 and I have never had a problem until I updated my Norton. Can anyone help? I don't want to use my original install disk. I also need to do this without losing any of my music. Thanks!

This would be because Norton is absolutely INFAMOUS for screwing with iTunes. Your best bet honestly, get Norton off that PC and go with some better programs that are better at keeping your PC pest free, and less of a memory hog. I see more customers with infected PC's using Norton than about anything else.
If you wanna keep Norton, you will have to configure the Norton firewall to play nicely with iTunes. If you want my honest opinion, Norton is not only a junky program, its a waste of money, Take it back and get your money back. Go download these free antivirus programs that work better: AVG Free, LavaSoft's AdAware, and of course, EWIDO. Let me know if you need the links for them. Good Luck!
Rachyl

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Norton System Works For Mac

Have just upgraded to Tiger and am getting a message that the Norton Anti Virus Auto protect can't proceed, so reinstall and restart. Have done that but makes no difference - I still get the message. Am I missing something?

Norton BAD. If you feel you need an anti-virus program try the free ClamXav.
I don't use one since there are no viruses for Macs. Anti-virus programs can slow down a Mac too.
Cheers!
DALE

Help please!! -- Another iTunes won't work thread.

My iTunes has suddenly stopped working, here are the details:
-Windows XP Home Edition
-Norton System Works
There are some VERY strange 'symptoms':
When I run iTunes, the task manager shows it in the PROCESSES list (itunes.exe), yet not on the APPLICATIONS list.
ALSO, when I try to end the process, it doesn't end. NO error messages, no nothing. The confirmation comes up, I hit ok, and the process just stays there.
Another problem is that after I run iTunes, I can no longer launch any other application. Even things that were once running (ie firefox.exe), once closed, can not be opened. (By this, I mean they become like iTunes, and appear only in the processes list). I am forced into completely restarting the computer to use any program that is not open.
-Steps already tried-
1. Scanned for Spyware/Adware using fully updated Spybot S&D, Adaware, and SpywareBlaster.
2. Full System Scan with fully updated Norton System Works (Norton Anti Virus)
3. Disabled every part of Norton, then uninstalled and reinstalled iTunes.
-same exact problems still arise-
Quicktime works fine, just the iTunes which causes problems, all other applications open and close fine.
-Thank you in advance for any support and suggestions-

Norton System Works consists of Norton Protection Center:
One Button Checkup
Norton Utilities
Norton Antivirus
and Norton Ghost
There is no firewall, as in no "personal firewall" feature.
When I disabled Norton to try and reinstall, I completely disabled every feature including "Internet worm protection" and "Spyware Protection" (which is a part of Norton Antivrus)
Product:
http://www.symantec.com/home_homeoffice/products/overview.jsp?pcid=sp&pvid=nswp2 006

ITunes no longer works on my Windows VISTA system. Get error msg saying C runtime library incorrectly... Error 7, Windows error 1114..

iTunes no longer works on my Windows VISTA system. Get error msg saying an application is attempting to access C runtime library incorrectly... Error 7, Windows error 1114. Same msg, or one that says unable to install, when trying to update or reinstall iTunes. iTunes worked well up until about a month ago when this error msg starting appearing.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

TS1717 Ever since I downloaded and installed iTunes64Setup.exe v. 6.0.1, it crashes on my Windows 7 system, with the useless message, "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program an

iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylew

Hi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

Itune is not working in my laptop which is having windows 8 operating systems

itune is not working in my laptop which is having windows 8 operating systems after installing itune 64bits.

Dear Thomas A Reed,
Thank you so much for you reply. Is that possible to do the retore of my Mac without Disk. I have tried other Movie Disk as you mentioned and that worked properly. so now according to you my disk is not good.
Its really strange that i am using my installtion disk first time and it has no scratch but its not working. now I guess I have to replace new DVD with this one.
Thanks again.
Kind Regards,
Sghalay81

Why does the iTunes AppleID system refuse to work properly without the need to reset the password every time I open iTunes for use?

Alright so here is the issue. When I first started using iTunes I created my AppleID. I locked it in to remember my password and authorize my computer so that I would NEVER HAVE TO ENTER IT AGAIN. So years pass, no problem. Then "ITUNES 11" come on everyone lets upgrade or you can't proper use the iTunes Store. Seriously it wouldn't let me access the store. Go Figure. So I upgrade simple right? No. It really isn't when iTunes 11 rolled out it was riddled with minor bugs that made the experience annoying so I did a rollback and live without the store for awhile.
About a year passes and I try again this time upgrading iTunes through a COMPLETE fresh install, again I did what had done the first time I logged my AppleID and reauthorized my computer. Hurrah other than getting use to the new UI it ran perfectly. Yes Finally! Right? Again.... No. No more than 2 or 3 software updates later suddenly my password for my AppleID is incorrect I was like "Okay?" and re-entered it thinking the big update cleared my settings.
Wrong Password please reset password to continue using the iTunes store.
I was like okay maybe the user agreement change and we all need to reset passwords and re-accept the EUA. So I go through the process to create a new password successfully and reset my AppleID in iTunes with the new password. Come back a few weeks later it happens again this time I enter my new password and what do I get?
Wrong Password please reset password to continue using the iTunes store.
So I first do a repair install to my iTunes than reset my password this time NOT setting it to remember password. Great everything works fine again password even matched my Home CompID so that I could NEVER lose it well come a few days later I try to use the store and what happens?
Wrong Password please reset password to continue using the iTunes store.
to try to make my Long story a little shorter....
This has been going on for the better part of 3 years I have almost completely dropped iTunes which has the better store library for Goggle Play Music who's store library isn't even a third the size iTunes has because their system works and my log-in is my e-mail. I repeatedly completely uninstalled iTunes and wiped it from my registry in hope a clean install would fix the problem but it never does.
My OS is Vista Home Premium Edition 32-bit and no picking on my OS I been working to get a new computer but that isn't happening anytime soon so I work with what I got.

Even removing the .xml files doesn't make a difference. Also, I now installed another update of iTunes, but still having the same problem, and this time there are no .xml files or preference files whatsoever in the Application Data and Local Settings\Application Data iTunes folders. It seems like for some reason iTunes is unable to create these. What should I do?

11.1.4 gives me an error message that says Service "Apple Mobile Device" failed to start. Verify you have sufficient privileges to start system services. Now, iTunes won't work at all.

11.1.4 gives me an error message that says Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services. Now, iTunes won't work at all.

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I can't get itunes video to work with my windows 7 64 bit system?

I have a windows 7 64 bit operating system and have loaded the version of Itunes designated for 64 bit systems. All of my audio content seems to work fine, but my video content is almost non-functional. If I try to play a movie or tv show, I get the sound but no picture. In frustration, thinking that I would be unable to use the movies i bought on Itunes, I got a converter to change the video over to mp4 format. Well, as soon as I started trying to convert the files, the player started functioning. I notice that after using the converter, my itunes video files work okay. If I restart the machine and itunes without the converter running, I get the old problem of no picture but sound. As soon as I start converting a file, then thing starts working again.
A related issue, is that I can not see the Itunes Homepage. I can open specific pages related to searches, but the drop down menus and links are hit or miss as to whether they work or not.

hello dshultz58, does it work if you use the windows installer for plugin-based browsers from: [https://www.adobe.com/products/flashplayer/distribution3.html]?

Finally got iTunes 7 to work on Windows XP system

After struggling for a couple days trying to get iTunes 7 to work on my XP system, I finally found the solution (for my system at least). I downloaded & installed the latest Creater Sound Blaster Audigy driver (Audigy 2 series and Audigy 4 series Driver 02.08.0004), then uninstalled iTunes 7, downloaded latest iTunes 7 file, reinstalled it.
Previously iTunes would not play anything, progress bar would not move, no sound. Now it works fine.
Maybe for those with other sound cards, updating driver may help?

Itunes 10.6.1 doesn't work on Windows XP. Itunes process appears in Process list in Task Manager, but disappears after few seconds.
Could you check something for me please? Is your QuickTime Player also currently failing to launch (with or without an error message)?

HT201352 iTunes has stopped working Windows7 Norton 360

I tried to upgrade a fully functional working version of iTunes 3 days ago and now cannot get the program to work under any circumstances. I have followed these instructions to the letter, in the recommended order AND removed my iTUNES library from my computer - with many thousands of tunes. After 3 days I still get the iTunes has stopped working error. Please provide help that helps...
Problem Event Name: BEX64
Application Name: iTunes.exe
Application Version: 12.1.1.4
Application Timestamp: 54de1991
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: eae3
Additional Information 4: eae36a4b5ffb27c9d33117f4125a75c2

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

When iTunes closes I get " iTunes has Stopped Working message"?

iTunes works and runs fine on my Vista Ultimate system, however, every time I close iTunes I get a message stating that iTunes has stopped working. I havn't noticed any functionality loss, it's just that the dialog box is annoying. I just did a recent clean install of my Vista OS. Was the same way on last two versions of iTunes. Ran and installed Windows updates, reinstalled iTunes and Quicktime. Created and additional user and same message for that user.
Running Norton 360, Ghost 12, Logitech 518 mouse G15 Keyboard, and software is Nero 7 ultra, Pinnacle Studio 11, PowerDVD 7, Call of Duty: UO.
Any suggestions?
ty

Hi,
I experience a similar issue.
iTunes runs fine, and I can sync my nano as I did on XP.
When I listen to music through my Airtunes device, music streams just fine,
but when I close iTunes, I get the "Stopped working"-message.
If I change back so I listen on the computer instead, and then close iTunes, everything closes just fine without the error.
The error is reported as follows in Event Viewer:
Faulting application iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, faulting module iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, exception code 0xc0000005, fault offset 0x001227ac, process id 0x1348, application start time 0x01c80b73fd90b27c.
Do you also use AirTunes when you get the error?
Any help would be greatly appreciated.

ITunes has stopped working ...Running Windows 7(64)

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name:      Application
Source:        Application Error
Date:          11/27/2011 11:46:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
    <EventRecordID>9927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Theresa-HP</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.5.1.42</Data>
    <Data>4ebf7d7c</Data>
    <Data>MSVCR80.dll</Data>
    <Data>8.0.50727.6195</Data>
    <Data>4dcddbf3</Data>
    <Data>c000000d</Data>
    <Data>00026b72</Data>
    <Data>13b0</Data>
    <Data>01ccad3d27f6b2ff</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
    <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.

I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY    QTMovieWin.dll
FROM    c:\program files (x86)\common files\apple\apple application support\
INTO     c:\program files (x86)/iTunes

Itunes no longer works after installing 11.1.4

I installed Itunes 11.1.4 and noww ITUNES will not work. I have uninstalled all apple products and reinstalled, No Luck I have even tried a system restore point three different dates still no luck. I have even gone to Filehippo web site and tried to install earlier version and no luck there either. I have tried installing running as adminstrator no luck. OK I think I have covered all the options I have read in the forum and welcome anyone who has a better idea.

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

Every time I try to import a CD I get "iTunes has stopped working"

I updated to the new 9.0.3.15 version of ITunes a couple of weeks back and ever since I have not been able to import CD's?
It seems it works with every else syncing etc but not importing CD's.
Every time I try to import a CD it will start then within a few seconds I get the message "iTunes has stopped working" and another message saying Windows is looking for a solution.
I have tried going into Control Panel and Programs and repairing the installation but no luck.
Anyone know how I can fix this.

I can see messages for other programs that have had issues but nothing for iTunes.
Hmmmm.
Maybe try provoking the error another two or three times, taking a careful note of the time showing on the PC. Now head back into the Action Center. Is there a problem report for any application or operating system component that appears regularly at the same time as the iTunes errors?
If so, paste a copy of a typical error report for that in a reply. (Fingers crossed that might get us a bit closer to understanding what is afoot.)

Itunes & Norton System Works

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