ITunes not accepting my new credit card details
My bank recently suspected some hacking activity, so just to be sure they issued their customers new (VISA) credit cards. The numbers are the same, only the security code changed. I proceeded to change these details in the iTunes Store, and I got the message:
"This card cannot be used with the iTunes Store. Please use another credit card."
Sadly, I don't have a credit card collection. This is my only credit card, and need to be able to link it to my account. I've written Apple Support a number of times now (If any Apple Support people are reading along, its case numbers 616319324 and 615607991.) But I'm not getting any response except their lovely message saying they've received my question, and they'll be in touch.
Does anyone have any suggestions on how to proceed?
Tnx!
Hi King_Penguin,
I did. I removed the old card, and selected the 'none' option. After exiting and logging back in I reentered the new details, with the same error message coming up. I never had any trouble with my purchases or unauthorised ones. I've been using the card for other things in the mean time too, so it's not that. I think it has to do with Apple having my old card (which has the same number, but different security code) on file, which maybe causes a conflict with my new one.
As I said, I've tried to get in touch with Apple via getsupport.apple.com, but no succes....
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Solved!
Go to Solution.Hi,
To use credit card in purchasing Skype product, you just have to make sure that you have entered your credit card's correct information. If you are not certain with this information, you can contact your bank for more assistance.
However, if the information you have entered is right, I suggest that you contact us through this link: https://support.skype.com/en/faq/FA1170/ so you can provide us with the error message you are encountering and we can investigate further.
I also sent you a personal message regarding your purchases. Please check your private message list by clicking on the envelope icon located at the top right part of the community page once you are signed in.
Regards,
Jestoni
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Gaby0526 wrote:
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