ITunes not closing down - hanging on close down

When I close down iTunes (using command Q or when shutting down the computer), iTunes does not close. There is just a spinning colorful wheel, and eventually a time out error.
This happened first about a week ago, after upgrading to 10.2, and still happens with 10.2.1.
I did a complete uninstall and reinstall, and it still happens.
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 10.2.1 (10.2.1)
Build Version: 1
Project Name: iTunes
Source Version: 10210101
Parent: launchd [125]
PID: 385
Event: hang
Duration: 5.24s (sampling started after 2 seconds)
Steps: 12 (100ms sampling interval)

Hold down the option key and start iTunes. This lets you create a new library. Put a file in it (doesn't matter if it's only one). Close iTunes. Does it hang? If not, it's your main library file. Could be corrupted or something else unusual about it.
I believe if you hold down the shift key while starting iTunes it starts in safe mode. See if that works. If it does then it may be a third party plug-in causing problems.

Similar Messages

Attn Denali - 'iTunes encountered a problem and must close down' when impor

Denali - apologies for the incorrect name earlier i don't seem to be able to delete it!
I have followed your contribution here with interest and indeed tried your fix but it didn't work for me. I'm asking for your help because the useless 'stards at Apple show zero interest in trying to fix my problem - just endless 'have a (insert here fabulous, awesome, nice etc) day' banal commentary that helps no0ne fro their support staff that are not tech people anyway..
So any suggestions are welcome. I keep getting an error box pop up after trying to import a CD - it gets 3/4 tracks in and then says it has encountered an error and must close down. I can find no error codes though a previous attempt at trying to trace something pointed at Quicktime. I have the latest version and have uninstaled and reinstalled about 4 times and I continue to get this problem which makes itunes unuseable for me. Oddly when I first installed itunes it was working correctly and I managed to upload around 19 albums but for some unknown reason it is no longer playing ball.
I have had this problem now for over 2 months and as I said noone is willing to help. BTW I run XP on a PC.
Any help welcomed

Apple continue to show Zero interest I see - what a surprise!!!
Denali - you out there?
Cheers

I am having trouble with Firefox not closing properly. I close a session and when I try to open firefox again it tells me firefox is already running and not responding.

When I close Firefox and try to open the browser next time it tells me Firefox is already running and not responding.

See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
See "Firefox hangs when you quit it":
*https://support.mozilla.com/kb/Firefox+hangs

JMS session is not closed even after calling close()

Hi All,
I am using JMS to receive and publish topics for a process,in my java code i
am creating new JMS Session on demand(ie., whenever a new topic is
received) after processing the topic i am closing the session with close(),but
still the session is not closed.In a period of time more sessions are created
and FD leaks occurs which stops the process functionality.
Later i moved the on demand session code to a static block, its working fine
and no FD leak occurs.
Is this a known behavior or any java bug is there to point this issue,please
help me regarding this.
Thanks,
Ants Balajei

You should try avoid creating sessions on demand but cache/pool them...
http://activemq.apache.org/how-do-i-use-jms-efficiently.html
James
http://www.iona.com/
Open Source the Enterprise Way

HT1338 Unable to shut down - won't close down system preferences

Unable to shut down - won't allow me to close down system preferences

Hello jdreed3,
The error message you are receiving is usually because of a failing hard drive. Can you go into the BIOS and run hard drive tests?
Here is a similar thread in regards to the same issue where the user discovered it was indeed the hard drive that has fried that has been giving him the issues.
recieving a 0x4001100200000100a when using the factory recovery DVDs
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

ITunes not closing

This is the strangest problem I've encountered in a while. iTunes functions normally, but when I close (either by iTunes>Quit iTunes or Apple-Q), it doesn't close and I need to repeat the function. With 100% consistency, I need to "close" iTunes twice before it actually closes.
Anyone else experiencing this problem?

My iTunes exhibits one of the following two symptoms:
1. First, it sometimes crashes of its own accord;
2. Second, it doesn't want to QUIT — i.e. although the window closes when I select Quit, the Dock (and Activity Monitor) show that it's actually still running. I've tried everything I can think of, including Force Quitting and Re-launching the Finder, but in the end, the only thing that actually gets iTunes to quit is logging out of my account.
On the other hand, since I have installed SRS iWOW (an audio enhancer plug-in), I've got to admit that both these symptoms are my own fault. iTunes works perfectly when I uninstall the SRS iWOW plug-in [yes, it's even their latest upgrade (v.2.0.2.225) which is claimed on their website to be Leopard compatible.

My Macbook Will Not Shut Down due to Itunes not closing.

I updated my iphone5 on itunes a couple weeks ago and made some changes in the settings and then I pressed apply and then it started backing up my iphone, after waiting quite sometime I clicked cancel backup. But it did not really cancel because I have had that message for a couple weeks now and I can not even close itunes or shut down my computer because the error message, " iTunes cannot quit because it is updating the software on the iPhone”. Can someone please help me as Itunes running and doing this all the time has been draining my battery and causing it to run slow?
Thanks

Hold the start button till the Mac does a hard shutdown. ( it may take 15 -30 seconds) Then restart while holding the shift key down to start in safe mode. This can take some time (1 min or so ) so don't let up on the shift key till you see a progress bar at the bottom of the screen. This way the Mac runs some file check routines that may fix your problem

Itunes 10 - needs 2 times to close down

Hi!
i have a problem with my Itunes since i have installed version 10.
Whenever i want to close it (cmd+Q) it does close at first, but then reopens. Then i close it down again and it works.
Is there anybody with the same problem or - even better - somebody with a solution?
Thanks in advance,
Timo

Hi! I have exactly the same problem with my itunes 10. unfortunately i am only someone with the same problem but without a solution
anybody who has a solution? is this problem a bug in the new itunes version since i did not have it in the older version?
thanks

ITunes make my macbook hang when shutting down

hi folks, i need a genius to help me with my macbook. Every time i use iTunes my macbook won't shut down properly. On shut down process i get stuck on a white screen with spinning wheel, and out of frustration i just have to keep hard booting to shut down. this only happens every time i use iTunes. and in case u are wondering, the symptoms started when i upgraded to lion. I also have downloaded all the recent upgrades on macs as i was hoping it will resolve the issue, but it didn't. Has anyone experience the same problem and has manage to resolved it? Any suggestion would be much appreciated. Thanks guys!

Not to intrude, but these might help
https://support.apple.com/kb/HT3964
https://support.apple.com/kb/TS1713
https://support.apple.com/kb/ht1509

When iTunes finishes playing home movies it closes down before it went back to your home movie library

when i play home movies in itunes when the video is finished itunes closes , before it just went back to home movie libary is there a setting i can se to revert it
thanks David

Yep, done all that. Repeatly. Don't get any sort of recovery mode message or the phone showing up on iTunes at all. iTunes is most current version, all diagnostics show everything fine, and it works fine with my current phone. Just....nothing.

I'm operating CS5 on iMac 10.10.2..Q. The last two or three times I have tried to use "Merge to HDR Pro" it will not complete the task and closes down. How do I fix it...I have restarted the system but no help...RDGS, Mike Frey

I 'm operating CS5 on iMac 10.10.2.....Q.the last two or three times I have tried to use "Merge to HDR Pro" the aplication quits with no image...I have restarted the system which does not solve the problem.

Details about your setup, please.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

RH9 Snippets not saving, RH not closing have to force close

I'm a new RH user so please forgive me if this is answered somewhere else (I did search for awhile first).
Windows XP Pro 2002 Service Pack 3
RoboHelp 9 HTML 9.0.1.232 (recent upgrade from RH7) Project has about a thousand topics
Using Visual SourceSafe (VSS) for version control
There were snippets in the project before I started and before this upgrade - those all are usable and stay where you put them through saving and closing RH. Other edits to topics seem to be surviving the save process also. Snippets I create (have not created any before this) are not surviving when I save the project, but they are creating .hts files on the hard drive (but not showing up in VSS). Also, when I create multipe new snippets, the first one and only the first one I create shows up in the snippet pod (before closing RH), and when I save/close/reopen RH, none show in the pod.
Note: had the same as problem/related to this forum question.
Also, now when I try to close RH it just closes the active tabs but does not close the project and I have to force close RH in the Windows Task Manager.
Summary:
Edits to topics that do not involve snippets are being saved
Edits that involve snippets created before yesterday are saved
Snippets created by me:
All are creating files on my hard drive
None are going into Visual SourceSafe
Only the first shows up in the Snippet pod before RH closes
None show up in the Snippet pod when RH is reopened later
So there we are. Any ideas or suggestions?

OK, my colleague (who is a RH certified expert) figure out what was going on. Basically, in addition to our two hard drive copies of the project being out of sync (which we fixed by deleting some, taking some out of VSS that didn't belong, and recopying everything onto my hard drive) there is an underlying snippet problem which my colleague diagnosed as follows (her description):
The project was worked on in RH7 for a couple of years. In early June 2011, RH9 was installed. The project was opened in RH9, and the appropriate ‘do you want to convert the project’ message displayed. I proceeded to do the conversion.
Everything seemed to convert rather well except for one thing – the snippets. If you opened the Properties window for a snippet, you could see the description; however, the description would not display in the Pod in the designated “Description” column.
As a test, I created a new snippet in RH9, which generated the following code:
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="topic-comment" content="here's the description" />
<title>New Snippet</title>
<meta name="generator" content="Adobe RoboHelp 9" />
</head>
<body>
This is placeholder text for your snippet. To add content to the body,
replace this text. 
 
For information about applying snippets to topics, press F1.
</body>
</html>
However, the code for a converted snippet looks like this:
<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html><head>
<meta http-equiv=content-type content="text/html; charset=utf-8">
<meta name=generator content="Adobe RoboHelp - www.adobe.com">
<meta name=generator-major-version content=0.1>
<meta name=generator-minor-version content=1>
<meta name=filetype content=RoboHelp>
<meta name=filetype-version content=1>
<meta name=page-count content=1>
<meta name=layout-height content=487>
<meta name=layout-width content=424>
<title>Use this snippet as the explanation for the Credit Type field on a form.</title>
</head>
<body>
Unit of credit for the course. Together with the Credit Value, it defines
the possible credit hours earned for the course.
</body>
</html>
Notice how the text that is in the title tag is actually the DESCRIPTION for the snippet. Also, there is no meta tag for the real description in the converted code. The real title for this snippet is Credit Type, but for some reason, that does not display in the converted snippet code. The name only displays correctly in the Properties window, like this:
Strange how the name (or “Title” as the code seems to indicate it should be) correctly displays in the Properties window, but that name is nowhere in the actual code in the HTS file.
So it seems to me that there is a disconnect between what’s in the code, and what’s displaying in RH, and I’m not sure how or why that happened. I simply allowed RH9 to convert my RH7 project, and this Snippet problem was the only resulting problem that I’ve found.
Is there any way to get this properly fixed by Adobe? Even when we enter the appropriate descriptions ourselves, they STILL don’t display properly in the Snippets pod. Sometimes some of them display, sometimes all of them don’t display, and sometimes if you perform an action (like creating a new snippet), then that action will cause some or all of the descriptions to display.
Here’s an example --
1st screenshot below – the Snippets pod as it typically displays for us in RH9. Absolutely no descriptions displaying.
2nd screenshot below – I created a new snippet. The description for the new snippet displays PLUS the two descriptions for recently created snippets display! You can only see one of them in the screenshot (“Curriculum Considered Complete Situations”), but further down the list, the description for a snippet named “Requiring Search Criteria” also displays after creating the new snippet (Note: Both of these snippets were created in RH9, which raises the questions: Why didn’t the descriptions already display *before* I created a new snippet? Why did the action of creating a new snippet *cause* the two snippet descriptions to suddenly display?)
Another Note: After my co-worker had manually gone through all of the snippets and manually added descriptions (and updated the “Title” tags to reflect the actual title of each snippet), this caused some issues – erratic Snippet pod behavior, and he had to keep using the Task Manager to close RH (normal close methods wouldn’t work). So since RH9 started acting funny and wouldn’t close for him, we reverted back to using the HTS files and the rhsnippet.apj snippet file that RH9 originally converted for us, and those original files are what we are continuing to use, but we would like to have a solution for the problem. Why didn’t RH9 properly convert the HTS files? Or at least, to us, based on the code that’s actually in the files, they don’t appear to be properly converted.

The TCP/IP connection does not closed after a VISA close

I am using the VISA functions to communicate with a Sorenson SGA power supply from a Windows XP computer. I have the VISA TCPIP Resource defined in MAX and use this alias name in the VISAResourceName for the input to the VISA Open. Then I write a SCPI command, such as *IDN?, and read the repsonse. Then I close the VISA session. When I look at the TCP statistics using the netstat -n command, I get the following response:
Proto           Local Address                 Foreign Address    State
TCP            10.10.10.9:3881              10.10.10.1:111       TIME_WAIT
TCP            10.10.10.9:3882              10.10.10.1:111       TIME_WAIT
If I query the ID again, I get 2 more TCP connections with different local ports numbers. Every time I perform the query, I get 2 more TCP port connections at different local ports. It takes about 1 minute for the TIME_WAIT's to time out. If I query the Sorenson enough, I can fill up my allowable local port connections.
1) Why doesn't the TCP connections go away after the VISA Close?
2) Should I be opening and closing the VISA session every time I want to talk to the Sorenson?
3) What does the VISAResourceName control or constant actual do to resolve the alias into a IP?
This Sorenson power supply does not seem to be very quick to repsond to TCP requests. If I set the timeout on the VISA Open to anything less the 100ms, I cannot get a session open every time. It will fail about 50% of the time.
Has anyone had experince talking to the Sorenson power Supplies using VISA TCPIP?
Thanks,
Julia

Hi Julia,
Let me try answering your questions here.
1) I'm actually currently looking into this to see if this is expected behavior, and I'll definitely post back to let you know what I find.
2) You do not need to close a VISA session everytime you want to communicate with the device, you can leave the same session open and keep using that session, instead closing it out at the end.
3) The VISA aliases and what they correspond to are stored in a visaconf.ini file. There is more information about this file and where it is located on your hard disk in this KnowledgeBase article here. This visaconf.ini file is checked to see what the actual resources being looked up are.
Let me know if I answered your questions, I will write back with more information on question 1.
Rasheel

Firefox.exe*32 not closing down when i sutdown all open windows so I have to close it through taskmanager

firefox.exe*32 not closing down when i sutdown all open windows so I have to close it through taskmanager so I can then start a new session.

See:
*"Hang at exit": http://kb.mozillazine.org/Firefox_hangs
*"Firefox hangs when you quit it": https://support.mozilla.org/kb/Firefox+hangs

ITunes will not shutdown I have to Contrl-Alt-Delete and end itunes.exe and itunes help to get it to shut down and stay closed. I did a system restore and went back to 10.5.1 version and updated to 10.5.3 no dice Windows 7 64 bit

Itunes will not stay close ever since I updated to 10.5.3 version. I try to close program and it pops right back up! The only way to close is open tack manager and stop the itunes.exe and the itunes.help then it will stay close. I did a system restore back to the earlier version of itunes but problem presisted. I finally did the task manager again and downloaded the update to 10.5.3 and this seemed to resolve the problem for awhile but now it is back! Is anybody else experiencing this problem? and where you able to correct it? I'm running Windows 7 64 bit have never had a problem with anything till now. I ran scans of my machine no viruses.

Hi,
i have exactely the same problem.
After the update to v10.5.3 iTunes isn't shutting down anymore. I have this error on various Windows versions (XP SP3, Win7 x86, Win7 x64.
On my private Notebook v10.5.2.11 still works! I won't update iTunes there - not even for a test .
/Tom

ITunes not closing down - hanging on close down

Similar Messages

Maybe you are looking for