Itunes not connecting

I just switched internet providers and now I can not get Itunes to connect. ITunes store is not being accessed and it reads to "make sure the network connection is active". I checked the firewall and it allows for Itunes to be accepted as an exception. Any thoughts?

First thought it to completely turn off your Firewalls (in Windows and on the router) temporarily just to see if you can connect at all.
Patrick

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TS4123 my itunes not connect with itunes i redownload 4 times bt failure

my itunes not connected with internet i download 4 times itunes to my system bt failure

Can you walk us through what happens when you try to connect to the Store, please?

Cannot sync my iphone with itunes. this error message appears: iTunes not connected to this iPhone. An unknown error occurred (0xE800002D)

cannot sync my iphone with itunes. get this message: iTunes not connected to this iPhone. An unknown error occurred (0xE800002D)

...i have Windows XP. I followed the suggestion to turn off and on the iPhone and at least now my iphone appears under Devices in itunes. Now I'm having problems downloading picutres from my laptop to my iphone. this is my first iphone and apple product.
Thanks Texas and wjosten for responding.

IPod Updater Code problem? iTunes not connecting with iPod.

There may be a problem with the iPod updater.
I have a 15 GB iPod (JQ418QZLQQF)
Updated iTunes to 5.0.1.4. Connected iPod.
Got a window...told me to downloaded iPod Updater 9/23/05. Did it.
Updated iPod. iTunes would start writing and then quit. Got a window; told me to restore iPod.
Tried restore 7 times. Failed. When iTunes tried to load it stalled, then McAfee Antivirus program hung up, then got messages that it could no longer communicate with iPod ... got (-36) errors.
Got FAQ sheets. Did everything. Unplugged from internet, disabled antivirus program. No luck.
Unloaded every non-related program in RAM. No luck.
Tried iTunes and iPod in SAFE mode. No luck.
Last error message was "Attempting to copy to the disk "IPOD" failed. An unknown error occurred (-53)"
Bought 5th generation 20 GB iPod Color. Plugged it in.
Reformatted it with the 9/23/05 ipod updater. ... iTunes could not connect to it.
Tried the 9/6/05 updater. Still didn't work.
Opened the CD that it came with and installed the 6/5/05 ipod updater software. iTunes immediately recognized the new ipod and loaded songs without failure.

I ran into this on a client system yesterday. Same issue re: new songs with a dock ipod running ver 2.2.
I tried to update on three separate g4 based macs, each running 10.3.9. On one, the ipod failed to mount. On the other two, the updater gave the message {approx} "the firmware for the update is not present" when the Update button was clicked.
For no good reason, I tried using the "Update" in the Options menu instead of the button. I immediately got an administer confirmation box, gave the password, and the update proceded correctly. Monkey behavior triumphs. Got to be an installer bug. Try it and let us know if this works for you.

Really stuck getting my new 3gs to work - itunes not connecting/connection

Hi,
I appreciate that this has probably been posted before, but I am desperate for help. I got a new iphone 3gs at the start of the week. I'm not technically minded at all but having downloaded the latest version of itunes I simply can't get my phone to connect to it and therefore am sitting with a piece of machinery which I can't use and I don't know what else to do. I have tried all the fixes which I can find upon googling my problem and not a one has worked. Any further inspirartion would be appreciated.
The basic problem when I connect the phone is a message saying "itunes could not connect to the itunes store, the connection has timed out, please check your connection and try again" or words to that effect. My connection to the internet does appear to be fine as I have another internet explorer screen open and working away fine.
I ran the diagnostic test and the details are shown below, but when I tried to click on the iphone help but it was saying it couldn't find an internet connection, but well, see above comment!
My husband has an ipod which he originally set up itunes for earlier in the year but has now told me that he never actually managed to get itunes to work, the same messages were coming up then as I am getting now.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
LENOVO 83267DG
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number (have removed this info on purpose)
Current user is an administrator.
The current local date and time is 2010-09-10 13:18:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel® 82945G Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {ECF7CF04-AEE1-4DE5-BA6D-5C9342E0ACF6}
Description: D-Link AirPlus G+ DWL-G520+ Wireless PCI Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Fri Sep 10 11:52:20 2010
Lease Expires: Sat Sep 11 11:52:20 2010
DNS Servers: 192.168.0.1
Adapter Name: {1FCCCB2B-492C-41A3-8DCE-1BBFC829331E}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Fri Sep 10 11:51:30 2010
Lease Expires: Sat Sep 11 11:51:30 2010
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
iTunes has never successfully accessed iTunes store.
* Device Connectivity Tests **
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
Universal Serial Bus Controllers:
Intel® 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel® 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel® 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel® 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 3.1.3
Serial Number: (have removed this info on purpose)
iPhone 3GS running firmware version 4.0.1
Serial Number: (have removed this info on purpose)
** Device Sync Tests **
Sync tests completed successfully.
Thanks in advance for any help which can be offered,
Caralyn

Have finally stumbled on the solution - my anti virus!

Itunes not connecting with Internet

I am in desperate need of some help. I have downloaded itunes but for some reason it says itunes could not connect itunes store and connection has been timed out. Another pop up says that it can not connect to the internet, I am connected to the net cause i am on it right now. I know that it is something stupid that i am missing but i need help. I would love for this to work because i am going out of town tomorrow and would love to watch stuff on the road trip.

Hello there, gracieflad.
The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
Can't connect to the iTunes Store - Apple Support
Thanks for reachign out to Apple Support Communities.
Cheers,
Pedro.

Itunes not connecting with comcast

anyone have issues getting itunes to work on their computer and devices when the internet and wireless connection is all good? Everything on the computers and internet work, but Itunes will not load nor can yuo go to the store on the computer. We have comcast

Yes... having this problem too. Itunes radio on this computer will not connect with a comcast wifi signal... but works fine on non comcast networks. help!

Itunes not connected with itunes store via wifi

I have problem in connection between my iphone with itunes store when i am using wifi but its ok when i am using cellular

Plz help .........widows recognized my iphone as a camera......
But when open itunes not recognized my iphone .......file/device not light.....
i want to know this problem from windows ,itunes usb or my iphone
Iphone 3gs ....... Itunes 11 Version 6.1 (10B141)

Trying to update software on ipad 2. Software feature not listed under Settings and itunes not connecting...

I am trying to update my ipad 2 ios software and when I select Settings, then General, there is no option for software. Also, when I connect to itunes, the ipad is not even acknowledged. My initial goal is to connect to a wireless printer, but I need to update software first. Any thoughts on how to update this software that I cannot find and make a connection with itunes when not acknowledged?
Thanks.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.htmlhttp://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
~~~~~~~~~~~~~~
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062http://support.apple.com/kb/ts4062
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503http://support.apple.com/kb/ts1503
 Cheers, Tom

Imac G5 OS 10.4.11 Itunes not connect, Safari fine, new downloads will not open, new install of 10.4.11.4

Imac G5 OS 10.4.11 Itunes will not connect to radio or store. Errors out check internet connection. Safari connects fine.
New downloads will not open i.e. ms office critical update, nor Filemaker re-validate registration, also new intaller of itunes 9.2.1 etc.
After clean install of 10.4 and all updates same problem.
Other 10.4.11 systems I have work fine on ibook etc.
Can I move the system app that opens .dmg files from OK system to imac? Would that even solve the problem?
Ramon

You have 10.4.11 Macs that iTunes can connect to the iTunes Store???
I was pretty sure they changed to a minimum of 10.6.8
Are downloading iTunes 9.2.1 from here...
http://support.apple.com/kb/DL1056

Itunes not connecting with store & won't update iphone 4

First, please don't tell me to look through the archives, because I already did and can't find a solution. If you have 5 hours to search for me, please do so and let me know what thread the answer is in.
After the second to last itunes update (back in July/August, maybe?), itunes would not connect to the store. When I went to update my iphone to the latest software, it would start backing up and then stay there forever. When the next (latest) itunes update popped up a few weeks ago, I was thrilled because I thought the problem would be solved. No dice.
I've uninstalled, reinstalled, and updated. The only thing I haven't done is downgraded but that is because one, I can't find an old version of itunes, and two, I read in other threads this didn't work anyway. I've deauthorized and reauthorized my computer. That didn't work. I can't sync, update, or back up my iphone.
Does anyone have any other advice???
Thank you!
PS I just noticed that somehow I DO have the latest version of the iOS, but not sure how this happened since the iphone never connected with itunes.

Had some time at lunch to work on this issue. On my Win 7 PC I noticed the Apple USB drive had an ! mark on it in the device manager. I right clicked on it and updated driver software. I picked the automatically search for new driver. Now it works.

Itunes not connected with Iphone

whenever I connect the IPhone with my computer the itunes window never apper why eventhough I have the latest Itunes 10.7.0.21? please help me
many thanks
Gasmin

Plz help .........widows recognized my iphone as a camera......
But when open itunes not recognized my iphone .......file/device not light.....
i want to know this problem from windows ,itunes usb or my iphone
Iphone 3gs ....... Itunes 11 Version 6.1 (10B141)

Itunes not connected to internet

i try and find updates, it says unable to because you are not connected to the internet.. i am connected to the internet, i have cable internet. Also when i put cd's into my library it does not automatically find song track names or album name, or anything. I can go to advanced and hit find cd track info, but i have to do it for every song, is there an easier way?

itunes 11.0.4.4 version not connected to internet in windos xp

Safari and iTunes not connecting to internet after 10.5.3 but firefox does

Hi,
My first post ever. I just updated to 10.5.3 from 10.5.2 After the update, I can not connect to the internet using Safari. I get an error message that I have no internet conection. I ran the network diagnostics and everything was reported as working correctly. I also ran a repair permissions from disc utilities. Still can not connect with Safari. I also noticed that itunes can not download any podcasts. My "software update" in system perferences can not connect either. Firefox has no problem going online.
Any suggesttions on how to proceed?
Thanks

Also worked on 10.4.11. I installed an Airport Express and updated all the software and firmware on my MacBook. After Safari, Itunes store, Google earth could not connect but Firefox was connecting fine. Followed your tip. Disableing the proxies on the Network config does the trick. Very simple but very helpful, thanks.
JC

ITunes not connected to the internet!

I just installed 7.0 and says there is a new update for my iPod. Problem is when I try to update I get the error message that I'm not connected to the internet. I ran a diagnostic and said the internet connection failed, but the iTunes store connection is good. I know my connection is good, so *** is going on. Help please!

I just installed 7.0 and says there is a new update
for my iPod. Problem is when I try to update I get
the error message that I'm not connected to the
internet. I ran a diagnostic and said the internet
connection failed, but the iTunes store connection is
good. I know my connection is good, so *** is going
on. Help please!
I installed 7.0 yesterday and have exactly the same problem. CD names are not picked unless I go to Advanced 'get info' and then they are downloaded from Gracenote. Also I am told there is an update for my iPod but I can't dowload it because I am told I am not connected. I also know my broadband connection is good. Have you managed to solve it I can't find any info.
Evesham Axis Knockout Pro Other OS Anthlon 64 Processor

Itunes not connecting

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