ITunes not letting me report a problem

I accidentally bought The Office Season 4 twice, because my internet connection kept coming and going. The first time I clicked "Buy Season" the internet failed trying to process it, which led me to believe that the purchase did not go through. So that means that I was charged $60 for duplicates of the same exact thing.
And now when I go to report it, I choose "I inadvertently purchased this TV Episode", and I have the above paragraph in the comment box. And when I click Submit, it says "You did not complete the form. Please enter your reason." then there's an arrow pointing where "I inadver... TV Episode" is. Well I just don't know what else to do, or where else to go.
If you can help in any way, please do.
Thanks

That is correct; phone support for the iTunes Store is indeed nonexistent, and has never existed. My guess is that due to cost considerations is probably never will exist; few download stores can justify the expense. The web form is the best route, and can be used multiple times unlike the "report a problem" link from within iTunes.
Presuming you've already tried the "check for available downloads" command, I'd suggest you submit your problem again via the web form. The iTunes Store is probably swamped due to the release of the iPhone 4 and iOS4 so it may take longer than usual to get a response. Make sure, of course, that no spam filters are blocking any email from Apple.
Regards.

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Itunes wont let me report a problem with multiple songs

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Your first priority should be to change your password, since someone else has access to your account to download these items. You can go to http://iforgot.apple.com to change it. The link for iTunes Support is http://apple.com/support/itunes/contact/. Select the nature of your query and fill out the form, then you should see the email link.

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If you mean that you aren't getting the reset link, then from the page that you posted from :
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Hello atransient,
Thanks for the question, that definitely sounds frustrating to encounter errors at the most important times.
Let's see if the online Report a Problem works any better for you:
http://reportaproblem.apple.com
Thanks,
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Thank you Atomic Al. I did eventually get to the email so good on you! But does Apple really think this is a better system? It certainly isn't express. Nor is it easy as I now go through countless screens to "report a problem" with itunes billing. It used to take a couple clicks.
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ITunes not letting me report a problem

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