Itunes not recognising phone and apps saying 'waiting'?

I recently got a replacement iphone from apple after my old one wouldn't charge.  I connected it to itunes and restored it from back up of my old phone.  Then noticed that all apps on phone were saying 'waiting'.  In the meantime I installed new version of itunes and made sure all the apps were updated on itunes. Tried to sync again, but now itunes not recognising the phone?  The computer recognises it but nothing comes up on itunes. 
I used the trouble shoot and updated the phone software, made sure phone was charged, switched off and on, used a different port etc.  Really want to avoid reinstalling itunes if I can help it!

I have solved this myself by asking itunes to run a diagnostic on device connections.  It told me to go to close itunes on my computer and disconnect the device.  Then click 'start', 'control panel', 'administrative tools' (i just searched 'administrative tools' in the start search field.
Then click 'services' and 'apple mobile devices'.  This programme was not running at all so I clicked 'start service' on the left and now itunes is recognising my phone again and it is currently syncing, so hopefully that has solved the problem!

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