ITunes not recognizing my ATV after a Windows update

Sorry to start a new thread here, but my ATV is all of a sudden not appearing in my iTunes devices list. The only thing that has happened from last night, when it was working and syncing just fine, and right now is that my computer restarted after an automatic Windows update overnight. The following updates were installed:
- MS Office Compatibility Service Pack 2
- Update for Windows Vista (KB968389)
- 2007 MS Office Suite Service Pack 2
- MS .NET Framework 3.5 Service Pack1 and .NET Framwork 3.5 Family Update
and
- Definition Update for Windows Defender - KB915597 (Definition 1.63.1684.0)
I have made no changes to settings or anything, so perhaps something was changed in the course of one of these updates. I have already tried some of the basic things, including uninstalling and reinstalling iTunes and restarting the ATV, to no avail. iTunes and ATV both have been running in most current versions with no problems until now. I am hesitant to do a factory restore on the ATV, as I have done this once before and it resulted in my ATV being nothing more than an expensive brick...until my ATV magically appeared in iTunes when I purchased a new computer. Any help would be appreciated.

Similar Messages

Itunes not recognizing my iphone after the new update. Help!

Ok, so after my old dinosaur computer finally finished updating and restoring my iphone4 with the new software, everything seems ok with the exception of about 20 ringtones that didn't get restored over. So I go to replug in my phone and I get an error message saying "This iphone cannot be used because the Apple Mobile Device service has not been started."
WHAT???? I just updated the stupid phone for hours and now it does this? So now it's not even being recognized in my itunes window. Anyone???

Envision99 is nearly correct.
First thing to try is to re-install iTunes (download it HERE and run the installer) - but, there's no need to uninstall it first. If that does not correct the problem, you may need to remove and reinstall AMDS, as described in this linked kbase article.

Mercedez Benz COMAND System not recognizing iPhone 5 after iOS 8 update, can we expect the same result with iPhone 6 or 6 plus?

Mercedez Benz COMAND System not recognizing iPhone 5 after iOS 8 update, can we expect the same result with iPhone 6 or 6 plus?
I'm planning to purchase the 6 plus, but I need to know from where.whom will the fix for this problem emerge.

My new iPhone 6 paired perfectly with my Mercedes system. That said, on your iPhone 5, reset your network settings and then try to pair it again.

ITunes not recognizing iPhone 5 iO7 on Windows 7

I have exhausted myself dealing with this problem. My iTunes will not recognize my iPhone 5. I am running Windows 7 64 bit and my computer recognizes the phone when i plug it in, however, my iTunes does not so I am not able to sync any music. I have tried practically everything I have found on the internet to fix this problem and even the people at the Apple store could not help me with my problem. I have uninstalled and installed all Apple related programs, I have insured that the Apple Mobile Device USB Driver is working correctly but nothing seems to fix the problem. I just don't know what to do anymore because nothing seems to work. I have followed the suggestions contained in the following discussions but nothing seems to work. Thank you for your help.
Referenced discussions:
https://discussions.apple.com/thread/3121604?start=0&tstart=0
http://support.apple.com/kb/ts1538

golds04
Re: iTunes not recognizing iPhone 5
Feb 16, 2014 7:45 AM (in response to oryyx)
Had this problem this morning.
Once in the past had to erase my iphone and reload it.That was unpleasant.
This morning had the problem,too.
Plugged in my iphone directly into the Imac (not hub) then clicked shut down on the imac.
Pressed the button in the back while the iphone was still plugged in-and when rebooted iphone was visable in itunes.
Hope this helps.
Thanks so much for your suggestion. I'm using a MacBook Air and I just tried this with my laptop - shutting down the computer all the say (not restarting it) and then booting it back up with the phone plugged in. It didn't work but it was worth a shot! Thank you!
Jen912 wrote:
I had this exact same problem and just figured out how to fix it. I had to reload the driver on the iphone5 in order for itunes to recognize the device. Follow the steps here to see if you might need to do the same thing. Once I reinstalled the driver, everything works fine and I'm now able to sync with itunes again.
http://support.apple.com/kb/TS1538
Thanks for the suggestion, I have seen a TON of posts like mine where this is the solution. Unfortunately, I am on a Mac not Windows so the driver isn't the problem.

Itunes not recognizing my ipod after restoring it

My ipod decided to go crazy on me, so I followed the 5 r's. After restoring the ipod it is no longer being recognized. I have restarted my computer, downloaded the latest software, used different usb ports but to no avail.
There is no icon in devices that pops up. When i run a diagnostic is states that an ipod is connected.
Any helps?

Hi Jim,
Thank you for your reply to my posting about iTunes not recognizing my iPod Touch after upgrading to Leopard.
iPods & Finder. Some other postings incorrectly lead me to believe that the iPod would show up in the "Finder". Thanks for setting me straight on this.
iTunes Not Recognizing iPod Touch. Prior to your posting, I had already read the article you referenced (to remove and reinstall the Apple Mobile Device Service per article "http://support.apple.com/kb/HT1747").
Prior to your posting, I had also read other articles in various "Apple Discussions" (forums) that suggested this recognition problem could be resolved by uninstalling/re-installing iTunes 8.0.2. Some implied that you could just re-install iTunes 8.0.2 right over the currently installed one without bothering to uninstall it.
Based on those postings, I "gambled" last night and simply downloaded and re-installed iTunes 8.0.2 (without uninstalling it first). I noticed during the installation that the Apple Mobile Device agent you referenced was also re-installed. Well, my gamble paid off! After the installation (and a reboot?), iTunes onces again RECOGNIZED my iPod Touch.

Itunes not recognizing my devices after installing 11.1.4

As per itunes message to update to latest version, I updated to 11.1.4 on my PC. I'm running windows 8.1, 64 bit. After updating and restarting computer, itunes will not recognize any of my devices. iphone4s, ipod touch 5g, ipod touch 4g. The devices "are" recognized on the computer when plugged in via usb. I guess this would indicate that the usb cables and the drivers are good.
All of my itunes libraries for the associated devices open up just fine. All of the contents are in tact. It's just that the device is not recognized in itunes when opened. Any suggestions would be much appeciated.

Windows 8.1, 64bit
It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.
I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.
Make sure you are using an administrator account. Any of them on your machine will do for the following
a) Get Windows to restart the drivers:
    - disconnect your USB device and close ITunes
    - connect your USB device
    - if ITunes loads, close it.
b) File explorer:
Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.

ITunes not recognizing my files after move to new Powerbook

Just moved all my stuff over to my new computer (Powerbook G4) using migration assistant and while everything else seems to be working fine, iTunes is not recognizing the folder with all my songs in it, called "iTunes Music" in my iTunes folder in my Music directory. Any ideas why it's not being seen? I'd hate to import them, since I believe iTunes would be making copies of each song.
Thanks.

Thanks for your response. I'm on iTunes 4.7.1 on a new Powerbook G4 running OS 10.4. I was using a Powerbook G4 rental with OS 10.4.2 that I'm about to return. It's in the process of being zero'd out so I can't check the iTunes version but I think it was running iTunes 4.9, now that I think about it. I guess it was my mistake to think a brand new Powerbook would be running software more recent that a rental.
I didn't do any replacing of the music folder, since I used an automated "mover" program that ran when I first started this machine called "Migration Assistant" or something like that that did an amazing job of moving everything over from the rental to this new one. It was just like I was on the rental--my desktop, applications, dock, and everything else was set up the way it was before, with the exception, it seems, of iTunes.
iTunes started as if it were opening for the first time and looks that way. None of my songs show up, though they're in my user folder in Music > iTunes> iTunes Music, each album in a separate folder inside, including the albums I bought through iTunes. Still, no playlists or songs show within my iTunes application, nor does the "purchased music" category show up at all (typical, I guess, when it doesn't think you've yet purchased anything).
Also in my iTunes folder is:
- a file called iTunes 4 Music Library
- a file called iTunes Library
- a file called iTunes Library.xml
- a folder called Previous iTunes Libraries which contain an iTunes 3 Music Library and and iTunes 4 Music Library. Both of these are documents, not folders.
I'm hoping there's a way to trick iTunes into seeing this stuff, maybe moving everything out, upgrading and then moving them back in some way? Thanks for the help! Have a kids birthday party in a few hours and hoping to use my iTunes to make some playlists and maybe buy some more songs.
By the way, I have an iPod that I synched to the rental recently. Might be missing some playlists but all the music is on that, too.
Thanks!
Bob

TS1538 itunes not recognizing my Iphone after an update?

My Iphone Is Not Showing Up On Itunes For Windows So, I Can't Sync Music What Do I Do? (S/N)l I Just Updated Itunes & This Happened After The Update

Had the same issue
This http://support.apple.com/kb/TS1538 helped.
Basically for some reason the USB driver was the default one.
Read step 5
5. Verify that the Apple Mobile Device USB Driver is installed

ITunes not "seeing" iPhone except after reboot (windows vista)

I'm having the most irritating problem with my iPhone and iTunes. Every time I want to sync up, I have to reboot (at least once). For some reason, the USB connection makes that Windows sound like it's connected the device, but then it doesn't show up in iTunes to sync it.
Usually a reboot cures the problem, but I've not ever been able to successfully sync more than one time without a reboot in between.
I've tried all the ideas suggested at:
http://docs.info.apple.com/article.html?artnum=305845
But none of those have helped. Any ideas would be appreciated.
Message was edited by: technabob

technabob,
What version of Windows Vista are you running (32-bit or 64-bit)? Please note that 64-bit versions of Vista are not supported as stated in the minimum requirements:
http://docs.info.apple.com/article.html?artnum=305703
In addition to iTunes and Quicktime, you will also want to remove/reinstall Apple Software Update and Apple Mobile Device Support as listed in:
http://docs.info.apple.com/article.html?artnum=93698
If you are still having issues, you may want to test the iPhone in a new user, or use MSCONFIG to see if there is any software that might be conflicting with the iPhone. For more information on using MSCONFIG, see this article:
http://docs.info.apple.com/article.html?artnum=305415
Good luck,
Jennifer B.

ITunes not recognizing previous library after System Recovery

Hi - My computer was recently infected with some very nasty malware and the only sure way to clear it was to perform a complete wipe and restore to factory settings. I have always kept my iTunes music folder on an external drive so I assumed the files would be safe.
Once the system was reset and secure, I downloaded iTunes. When I 1st clicked on it, iTunes searched my computer for music and found only the few files that come with Microsoft Media Player because I had not yet connected my external drive. Tonight I plugged in the drive with all my music and changed the location of my iTunes Music Folder to its previous location on the external drive under the Advanced tab in Preferences, but iTunes isn't recognizing my original library.
I checked the Help in iTunes and tried connecting my iPod to see if that would trigger recognition of my library. Instead, it said my iPod was synched to another library and gave me the option of wiping it and synching with the (now empty) new library or only synching purchases from the iPod to the new library. Since my iPod is only synched with a fraction of my files, it seemed like this still would get me nowhere so I exited without doing anything.
So, how can I get my original library back? All of the files are right there on the drive. I should note that I also have an iPhone 3G which hasn't been synched since my PC was 1st infected 4 weeks ago. Should I uninstall iTunes and dowload it again now that my external drive containing all the files is connected? Thanks in advance for your help with this. - Scott

I haven't made any headway on my specific problem, but have seen many other posts on moving libraries from one PC to another or saving them to external drives before a reformat. I should add that the nature of the infection on PC was so severe that it was feared it would jump to (and then hide) in any external hard drive or flash drive so it could then re-infect any clean system. Because of this, I was unable to copy the original .itl file from my C drive before it was wiped. So, what I have now is the external drive which was the location of my iTunes Music folder as well as my iPhone Photo Cache and iPhone photos. I have a 40 gig iPod with all of my original playlists and a portion of my music (I only synched certain songs to manage space). I also have my iPhone 3G with a few of those same playlists as well as my applications. SO, the question is, can I rebuild my library from what I've got? If so, how? I've been searching for answers, but none seem to approximate my problem so any help is appreciated. Thanks - Scott

ITunes not recognizing my iPhone after I updated my OS to Leopard

I have been successfully syncing my iPhone 3G for many months now. But this week I updated my OS to 10.5.6 and ran all the additional updates. Now when I plug in my iPhone, iTunes doesn't see it. I have iTunes 8 installed. I have shut down and restarted my machine and my iPhone several times.
Thanks in advance for any ideas.

Envision99 is nearly correct.
First thing to try is to re-install iTunes (download it HERE and run the installer) - but, there's no need to uninstall it first. If that does not correct the problem, you may need to remove and reinstall AMDS, as described in this linked kbase article.

Solution!!! (for iTunes not recognizing Nano)

I've written this as a reply to the thread below as well - but as it seems more than just our friend below has this problem I've also posted this as a separate post
Hi everybody,
I have - like many of you, suffered through this frustrating process of Windows recognizing the Nano and yet iTunes not recognizing it, and after some research I think I may have found a solution (perhaps not THE solution).
Just so you are aware, I just want to warn you that I'm not some computer science expert or anything, and this is a pretty old article (written May 2006, http://pluralsight.com/blogs/keith/archive/2006/05/26/25476.aspx), BUT I think this works on iTunes 7.0 because it is now detecting my nano. Basically I think what the problem is that the Nano is supposed to be formatted as FAT32 to work with iTunes but for many of us outdated Nano users the Nano is still formatted as FAT.
So like the blog author has written, we need to go and run the Windows disk management tool (if you are not a computer person like I really am not, just go to Windows help and search "disk management" and it'll give you a link that brings you directly there). The disk management tool will probably show the C drive and then the iPod as well as any extraneous hardware. RIGHT CLICK on the iPod (it should be there since all of you are saying that XP recognizes it), format it to FAT32 (it will warn you that info on your ipod may be erased, but this doesn't matter since it's just info on your ipod and your music is on your C drive anyway). I didn't re-run the iPod updater like the blogger did (especially since the iPod updater is apparently included in iTunes 7.0 now and the latest one, which I believe is iPod updater 6-28-06..is now outdated and invalid)...but the next time I ran iTunes, it recognized the iPod!!!!!! HORRAY
So in simple instruction form,
- Open Windows disk management window (Control Panel --> Administrative Tools --> Computer Management)
- Once you have this window open, click on Disk Management (under Storage)
- If like you say, your XP recognizes your iPod (but iTunes doesn't), then your iPod should be listed under that window along with your C drive (and maybe others). Under File System, it might say FAT.
- If it does, RIGHT CLICK your iPOD and choose Format
- Change the Format from FAT to FAT32. (It will warn you that everything will be erased but that's ok)
Btw I also restored the nano (to factory settings).
I hope this helps...was glad to find there were other people suffering through the same thing. Misery loves company! Please let me know if it worked for you and if you have questions

I too am a victim of upgrading to iTunes 7.0 I reformatted my nano per instructions, even though it already was FAT32. I reset the nano as well, still no joy. What's interesting is that if I restart the computer with the nano plugged in, it recognizes it and tells me that I need to update to 1.2. As soon as I do this, however, it says that it's updating, but the ipod goes from 'do not disconnect' to the normal menu. iTunes says it’s updating, but it never does. I need to kill the process through task manager to get it to quit.
Additionally, if I choose not to update, the nano shows up in iTunes just fine and I can move songs to the nano. (I have it set to manually update the nano as I have more songs in my library than the nano can hold.)
However, as soon as I ‘eject’ the nano, reconnecting it does not show the nano, whether I stay in iTunes or close iTunes and then unplug and plug in the nano. The nano shows ‘do not disconnect’, and windows sees the nano, but still no joy in iTunes.
FYI, I have also uninstalled and reinstalled the software and tried all the directions at:
http://docs.info.apple.com/article.html?artnum=93716
Which I was directed to when doing the diagnostics on the iPod through iTunes.
This is a total crock. Some upgrade.

ITunes Not Recognizing my iPod Touch after Upgrading from Tiger to Leopard

After upgrading from Tiger (10.4.x) to Leopard (10.5.0=>10.5.6), my iPod Touch is no longer recognized by iTunes 8.0.2. The iPod Touch no longer appears in iTunes' "source list" (left side pane in iTunes' GUI).
Immediately prior to that upgrade, my iPod Touch was working great with Tiger (10.4.x). iTunes 8.0.2 recognized it (listed it in sources) and always synchronized with it successfully.''
My iPod Touch is also not shown in the Finder. However, it does show up as recognized in iPhoto.
Any ideas on how to get the iPod recognized again in iTunes under Leopard?

Thanks to a posting by Jim in a different Apple Discussions (forum), my problem is now resolved. Read on for the details.
iPods & Finder. Some other postings incorrectly lead me to believe that the iPod would show up in the "Finder". Jim's posting set me straight on this.
iTunes Not Recognizing iPod Touch. Prior to Jim's posting, I had already read the article that Jim referenced (to remove and reinstall the Apple Mobile Device Service per article "http://support.apple.com/kb/HT1747").
Prior to Jim's posting, I had also read other articles in various "Apple Discussions" (forums) that suggested this recognition problem could be resolved by uninstalling/re-installing iTunes 8.0.2. Some implied that you could just re-install iTunes 8.0.2 right over the currently installed one without bothering to uninstall it.
Based on those postings, I "gambled" last night and simply downloaded and re-installed iTunes 8.0.2 (without uninstalling it first). I noticed during the installation that the Apple Mobile Device agent was also re-installed. Well, my gamble paid off! After the installation (and a reboot?), iTunes onces again RECOGNIZED my iPod Touch.

ITunes not recognizing original IPod touch after new one installed

I tried to set up new IPod touch but itunes wouldn't recognize it. Downloaded latest version of itunes. Was able to set up new IPod touch but now old touch not being recognized by itunes. Went through the troubleshooting guide with no positive results. Old (unreconized) touch is fully charged. Restarted computer. Restarted itunes. Changes usb ports. Nothing working. Any ideas?

Hi Jim,
Thank you for your reply to my posting about iTunes not recognizing my iPod Touch after upgrading to Leopard.
iPods & Finder. Some other postings incorrectly lead me to believe that the iPod would show up in the "Finder". Thanks for setting me straight on this.
iTunes Not Recognizing iPod Touch. Prior to your posting, I had already read the article you referenced (to remove and reinstall the Apple Mobile Device Service per article "http://support.apple.com/kb/HT1747").
Prior to your posting, I had also read other articles in various "Apple Discussions" (forums) that suggested this recognition problem could be resolved by uninstalling/re-installing iTunes 8.0.2. Some implied that you could just re-install iTunes 8.0.2 right over the currently installed one without bothering to uninstall it.
Based on those postings, I "gambled" last night and simply downloaded and re-installed iTunes 8.0.2 (without uninstalling it first). I noticed during the installation that the Apple Mobile Device agent you referenced was also re-installed. Well, my gamble paid off! After the installation (and a reboot?), iTunes onces again RECOGNIZED my iPod Touch.

ITunes Not Recognizing/Reading iPod

Hello!
I've recently had trouble with iTunes not recognizing/reading my iPod. I've plugged it in, but iTunes fails to recognize that it's been plugged in. It does charge, but that's it. I've been trying to sync my iPod, but I'm now unable to. This problem only began a few weeks ago, rather suddenly, and has not yet worked since then. I'm hoping I don't have reinstall iTunes, as I've purchased some new songs and those are what I'm trying to copy over, and I don't wish to lose those.
I'm currently running Windows Vista, and I'm not sure which versions of iTunes I'm using. I know I was using 7 at some point, but I don't remember if I've updated beyond that. I'm also using a 2nd Generation iPod Nano.
Any suggestions as to why this is happening and/or what I can do to fix it will be eagerly waited for!
Thank you.

Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various ‘generic’ solutions that you can try in an effort to correct your problem. One should work. These are listed in simplest to more involved order (usually). Read through them all, and see if one specifically matches your observed issue(s).
First, make sure that the iPod is fully charged.
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. However, it may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.
Your iPod may be conflicting with other USB peripherals or network drives. If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
-- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
-- Right-Click on the iPod and select “change drive letter”
-- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
-- Safely eject the iPod
-- Reboot the PC
-- Open iTunes &/or Connect the iPod
If you do find that your Device Manager is blank, you should probably check up on this issue first: No Items Appear in the Device Manager List When You Open It
If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod
Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Try using another PC if you have access to one. Even a Mac may help. Try Restoring it on the other computer and moving it back to yours.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes
“Strange iPod Behavior within Windows”

ITunes not recognizing my ATV after a Windows update

Similar Messages

Maybe you are looking for