ITunes not recognizing my iphone 4 and is stuck on connect to itunes screen.. Even apple store cannot fix it.. any help?
I tried Erasing all contents and settings.
And after that it asked to connect to itunes for restoring. BUt iTunes never recognized the iphone and i am stuck on this screen
Ignore sandeep. Don't use DFU mode. You need to use recovery mode.
http://support.apple.com/kb/HT1808
Placing your device into recovery mode
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
Similar Messages
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http://www.apple.com/itunes/download/ -
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (If this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
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C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
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Check to the right in the MORE LIKE THIS box. Your question has been asked and answered multiple times already.
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Have you tried signing into your account and then try to sync again. Go to Store>View Account. You will have to enter your password. Then try to sync again. Or try signing out completely in Store>Sign out. Quit iTunes, sign in again and then try to sync again.
Sometimes refreshing settings will help clear up weird problems. -
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Please let me know if you are aware of this fixHi vadlapavanigeetha,
Welcome to Apple Support Communities.
Did you see an alert window when you attempted to update your iPhone? The suggestions in the article linked below will resolve most update and restore issues.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers!
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Did You upgrade iOS on the iPhone and ITouch?
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I am guessing here because you did tell us very much to go on.
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Have you tried
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See Recover your iTunes library from your iPod or iOS device.
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Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808 -
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NOTE :
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You are on your own. -
ITunes not recognizing new PC and, therefore, doesn't recognize my IPOD
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It could be a tiny bit of fluff in the dock that's preventing a particular wire from connecting. A magnifying glass and a decent light should let you inspect the port. If there is any rubbish lodged in the dock opening use a can of compressed air or a fine needle to ease it out taking care not to damage the connectors.
tt2 -
my iphone is stuck on connect to itunes mode!!!!! Plzz smb help me!!! What should i do? I am from albania and i have gone to any apple service here but no help!!!!
Hi enkifromtirane,
If you had an issue with your iPhone and are now seeing an icon screen instructing you to connect to iTunes, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
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TS1538 my iphone 5s is stuck in "connect to itunes" mode
I literally just bought this phone today, and theres already an issue. After updating my iTunes, as the notification indicated necessary, I also clicked to update my phone as well. Halfway through the update, my iTunes screen read "waiting for iphone" and my iphone just shows a picture of plugging the cord into the iTunes logo. Ive tried holding the home and hold button in different variations for different durations (as told by youtube and support forums...) and nothing seems to work. It's still stuck on the screen with the cord being plugged into the iTunes logo.
Please Help!!!UPDATE:
So I finally got it to work again! After being on the phone with apple support for 40min, we came to the conclusion that I was going to need to bring it back to the apple store and exchange it for a new one. Let me emphasize this is a BRAND NEW iPhone 5s, literally bought it less than 12 hours ago. Just as I do not know why this problem occured, I also do not know why the problem was fixed. I will outline the steps and issues I faced throughout this process incase anyone else is in the same boat.
-plug my phone into my computer
-must update iTunes in order to control phone from computer
-(after update) popup indictating new iOS software update
-halfway through iOS update, iTunes reads "waiting for iPhone" (where you read which song is playing)
-iPhone stuck on screen with Lighting USB cord --> iTunes logo
-tried putting it in recovery mode; fail
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-call apple support and go over similar steps with him
-(still on the phone) uninstall iTunes & ALL APPLE software in particular order
a.iTunes->Quicktime->Apple Software update->Apple mobile device support->Bonjour-> Apple application support
-re-install iTunes via apple.com
-plug phone back in and still no progress: iTunes not acknowledging the phone & phone still stuck on same "connect to iTunes" screen
-conclude (with apple support) it to be a system hardware failure and scheduled an appt. for the genius bar tomorrow evening.
-in order to see if the problem is my phone or iTunes, I plugged my old iphone 5 into my comp. and iTunes registered it just as it normally would.
-while my old iPhone 5 was plugged in, I plugged in my new broken iPhone 5s and wouldn't you know, it came up onto the screen. From there I just followed the steps on the screen from restoring it to setting it up all over again
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So I guess if you're having this issue, try plugging in an old ipod or iphone just to see where the problem lays. If it is iTunes, you need to uninstall the prgrams in that (above^) particular order for it to be completely erased and reinstalled. Hope this helps you guys out! Happy holidays
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