Itunes not seeing contents of iphone 3gs

itunes is not seeing the contents of my iphone, though it is appearing as a device.
Normally you'd see freespace on the device, firmware, music, video folders, etc... but its blank.
I can add music to it by dragging and dropping and they show up alright on the phone but without the other info I have no idea how much space I have left.
This is a new phone so perhaps there is something I have to do.
I did get an error about turning on airplane mode as I am using a 3rd party cable to sync, though it works fine with my 1st gen touch, so I don't know why it wouldn't work with the iphone 3gs. Is there a specific iphone sync cable? And as I said it is charging alright, and a manual drag and drop of files worked so...

I just had to wait about 30 secs and then it went through a registration process, after which it was fine. I may have actually had to power down and power up the phone with the USB cable connected. It may be because the sales associated synced it with iTunes instore so I could use it right away. Either way it is working now.

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