Itunes not seeing my Nano

My computer had an older version of Itunes and had my sister's Ipod mini working on it. So I went and bought a nano but Itunes after originally recognizing my nano the first time I plugged it in, it now doesn't recognize my nano and I've done all the troubleshooting. I'm about on the verge of trying to return the **** thing. Everytime I plug it in it just says "Do not disconnect" and charges. Also, that first time Itunes did recognize my Ipod it said it updated/uploaded all my songs and yet when I turned on my Ipod after I took it off the computer it had no songs, but it says under settings that the space for those songs that were supposed to be uploaded is being used. This is driving me insane!

Hi there,
I would recommend taking a look at the information found in the articles below. The first two articles have the same content, but are geared towards either OS X or Windows.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12113
How to use multiple iPhone, iPad, or iPod devices with one computer
http://support.apple.com/kb/ht1495
-Griff W.

Similar Messages

A little different - Computer & Itunes not seeing IPOD Nano

I will try to make this as brief as possible... This is very frustrating.
Just got a nano - Am trying to install on my computer... Have installed a mini & a shuffle already with no problem.
The Nano is not being seen as an ipod. It is showing as an "Apple Ipod USB Device" and I get messages about not being able to update File J whenever I plug my ipod into my computer.
Neither my computer or my itunes is recognizing it. It worked once... and I was able to use the ipod updater one time to update my nano.. Now, when I try to use the updater to restore, it just tells me to plug my ipod in. It is already plugged in??!!!
I have tried apples recommended 5 steps, reset, used a different USB, restarted & updated the programs, uninstalled & reinstalled itunes & ipod (big pain), the only step I can't do is Restore.
I have 2 questions...
Is there a way to restore my ipod without the updater, or is there some other way for me to get my computer to recognize the new ipod. Still, if I plug in my mini, the computer & Itunes picks it right up, just not the nano...
What am I doing wrong. I don't have a laptop & I don't have "firewire"... and i have tried turning off all my antivirus stuff..>???
I am so frustrated, any help is welcome!!!
Dell Dimensioin 9100 Windows XP

Thank you, and all the others, for supplying information on work arounds that may help all of us Nano owners to fix this significant problem. However, after spending more hours than I would like dealing with this issue, I would like to raise a couple of points. Hopefully, Apple will respond.
1) An owner should not be forced to reformat his iPod's hard drive when carefully following Apple's procedure for making software updates. Testing of the updater program to see if it worked correctly on the popular Nano series should have revealed that it would erase all the iPod's content and cause the device to become unusable?
2) What course should Nano owners follow in the future regarding iPod upgrades? Should we just ignore upgrade notifications or attempt the installation of the new software hoping that this time we will not be forced to re-initialize our iPods and reload our content?
This issue needs to be addressed. The iPod has been designed and marketed to be a very user friendly consumer product. This is one of the primary reasons it has become so successful. Updating it should not cause it to be turned into a complex device requiring the advice of computer technicians.
Thanks for reading these thoughts.
Nano 4GB Windows XP Pro

ITunes not seeing my iPhone4...

This is prolly an old one, but here goes...
Phone arrived yesterday, attempted so sync on MacBook pro (running Leopard), iTunes not seeing phone.
Re-installed iTunes 9.2, everything fine.
Today, attempting to do some more syncing, and, once again, iTunes has amnesia.
What's going on here?
Any help would be truly appreciated.
Thanks.

Just got my iPhone 4 today -iTunes doesn't see mine. Did your issue ever resolve? The phone says NO SERVICE. Was that your issue, too?

Rented a movie on my mac - trying to watch on apple tv (i think 2), but iTunes not "seeing" apple tv - so i can't 'move' the rental to the device. ??

rented a movie on my mac - trying to watch on apple tv (i think 2), but iTunes not "seeing" apple tv - so i can't 'move' the rental to the device. i'm brand new at apple tv - do i need to enable it or something?

Is it the little black box? If yes then it is the 2nd model. It won't show up in iTunes as there is no syncing involved. The only time it does is when you connect and need to restore the device.
You need to enable home sharing in iTunes and on ATV

Have an hp pavilion g6 running 8.1. I bought an ipod nano and itunes has not seen it. I uninstalled itunes and reinstalled and still itunes does not see the nano.whats up ?

My HP laptop does not see a brand nee ipod nano 7th generation. A couple of days ago my old nano started to not charge.so i bought the new one.Now its not being seen by tyhe hp/ Wjhats up

Check out richardmoye's suggestion here: https://discussions.apple.com/message/24664857#24664857

MacBook/iTunes not 'seeing' iPod

I haven't updated my iPod for a while, certainly not since the last couple of iTunes updates. However, today I opened iTunes, connected my iPod nano and it is not being seen by my MacBook.
I've tried closing and reopening iTunes whilst keeping the iPod connected and I rebooted the MacBook with the iPod connected. It still doesn't see it.
Anyone got any ideas?
Thanks.

Hello,
Thanks for responding.
I've solved the problem by simply resetting my iPod.
Follow this link to see how...
http://docs.info.apple.com/article.html?artnum=61705
Regards
Martyn

Itunes not seeing Ipod and songs not playing Ipod

I have a couple of issues just wanted to know if anyone has run into. I have a couple of computer one running Vista, the other XP, neither see the ipod in itunes, both see it in Windows. That is the first problem. I have also tried all of the suggestions in the troubleshooting section of this support website, except re-installing the operating system. The other issue is that the ipod does not play the music that is currently stored on it, it acts like it is going to and then stops the screen turns black and the apple logo appears, any ideas?

Hello betel23,
Have you tried resetting the nano yet? To do this, toggle the hold switch on and off, then press and hold the Select (Center) and Menu buttons together until the Apple logo appears. I would try these more than once just in case.
Otherwise, try forcing the iPod into *Disk Mode* using the instructions in this Apple support document. It may help your iPod mount as an external drive on your system as well as get it to appear in iTunes.
http://support.apple.com/kb/ht1363
B-rock

ITunes not recognizing your nano? Here's a possible solution!

I spent 6 hours trying to get itunes to recognize my nano the first time and none of the "troubleshooting" tips worked. I was getting the message "the software to connect with your ipod is not installed properly" when I'd try to connect my nano. Windows was recognizing it, but iTunes wasn't. Here's how I solved the problem.
1. click on the start button in the lower left corner.
2. select Settings and click Control Panel
3. select Administrative Tools (you may need to switch to "Classic Look", located on the left hand side if you're using XP before you can see the Administrative Tools folder)
4. select Services
5. scroll down the list of services on the right hand side of the Services window and look for iPodService
6. look across the iPodService for the Startup Type column (it should will say either Automatic, Manual, or Disabled)
7. double-click on whatever it has listed for iPodService under Startup Type (it will probably have Manual, or Disabled)
8. a pop-up window will appear, under the General tab in the middle of the window will be a drop-down window, select Automatic
9. click Apply
You should be good, to go from here. It worked for me. I recommend re-starting your computer, but it might not be necessary. After I switched iPodService to Automatic I haven't had a lick of trouble connecting my Nano.
I hope this helps.
HP Pavilion 8756c (I think) Windows XP Pro

I spent 6 hours trying to get itunes to recognize my
nano the first time and none of the "troubleshooting"
tips worked. I was getting the message "the software
to connect with your ipod is not installed properly"
when I'd try to connect my nano. Windows was
recognizing it, but iTunes wasn't. Here's how I
solved the problem.
1. click on the start button in the lower left
corner.
2. select Settings and click Control Panel
3. select Administrative Tools (you may need to
switch to "Classic Look", located on the left hand
side if you're using XP before you can see the
Administrative Tools folder)
4. select Services
5. scroll down the list of services on the right hand
side of the Services window and look for iPodService
6. look across the iPodService for the Startup Type
column (it should will say either Automatic, Manual,
or Disabled)
7. double-click on whatever it has listed for
iPodService under Startup Type (it will probably have
Manual, or Disabled)
8. a pop-up window will appear, under the General tab
in the middle of the window will be a drop-down
window, select Automatic
9. click Apply
You should be good, to go from here. It worked for
me. I recommend re-starting your computer, but it
might not be necessary. After I switched iPodService
to Automatic I haven't had a lick of trouble
connecting my Nano.
I hope this helps.
HP Pavilion 8756c (I
think) Windows XP Pro
I have windows XP and I don't have settings only control panel, but its different. It's for changing the color of your desktop background and all that. Do you know any other way to get to it?

Itunes not seeing all the voice memos on my iPhone 4s

I want to sync all my voice memos from my iPhone 4s to iTunes but when I plug my phone into my macbook air, the section that says voice memos only has about 37 of the 125 voice memos I have on the phone. I also looked in the Music section, which has the same 37 files plus an additional 8. It does not show any of the voice memos from the last 3 years. How can I resolve this? I want to sync but if its is not seeing these files, I'm worried they will get erased.
I've read that I might be able to plug the iPhone into a PC that is running Linux and see the files under a 'recordings' type folder and them maybe transfer them to a thumb drive but I have not tried this yet as I'm hoping there is another way to extract the voice memos that iTunes is not seeing that are clearly on my phone.
I have the new Macbook Air with Yosemite and iTunes 12.1.0.50. Oh and I have not updated my iPhone IOS since 2013 so I'm still on 6.1.3. I plan to update to the most current IOS but I want to make sure my voice memos are saved and don't get hosed in the process

you have to enable that setting on your itunes. It would be under the music tab when you have your phone plugged in.

Itunes not seeing my 5th gen iPod

I have a 30gige 5th gen Ipod and ITunes is not seeing it
I have an iphone 4, an iPad and a iPad 2 which iTunes sees but not the iPod HELP!!
Windows 7 64 bit
I have deleted and reinstalled iTunes and I added the 64 bit one
I have Nortons 360 on my computer as well

Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

ITunes not seeing music on new computer

I just copied my iTunes Music folder to a new computer. However the new iTunes that I downloaded on this pc is not seeing the music. I checked the path and it is pointed to the correct folder. If I go in and and do an Import the song will show up in the recently added playlist. Does anyone know if there is a quicker way to get these songs recognized? A mass import or maybe something else that I may have set wrong?
Thanks in advance

When you moved iTunes to the new computer did you copy the whole iTunes folder or just the iTunes Music folder? If you only copied the music folder then you've left the library file behind and iTunes has created a new blank one. You'll get more information including the Folder/File structure in this article: What are the iTunes library files?
If you did copy the whole iTunes folder then you need to locate the original library file. Presuming you put everything in the default location, try holding down the Shift key in Windows when opening iTunes. In the resulting dialogue you will get the option to create a new library or navigate to an existing one. The default location for your iTunes library is in C:\Documents and Settings\Username\My Documents\My Music\iTunes\ (or C:\Username\Music\iTunes\ in Vista). Look in there and see if you have more than one library file (they have the extension .itl) If you have more than one try opening them in turn, you may find your original library is still intact: How to open an alternate iTunes Library file
If you can't locate the library (if you've left it behind and no longer have access to the old computer for example), you'll have to make a new one by going to File>Add Folder to Library and adding the music from the iTunes Music folder that you did move.

Itunes not seeing iphone, vista, USB, error 1611

After 8 hours of work and researching everything on the web and including here, I have restored my Iphone.
Background: Itunes loaded on an toshiba laptop running 32 bit Vista.
After plugging in and my iphone sync, I got the usual update message and finally decided to update. Well during the middle of the update the proceess aborted. I went to restore and that aborted.
1. I tried an new cable and that did not work and started to get a 1611 error.
2. I took the iphone to apple genius and he recovered the iphone from the broken restore and my phone was working with all data lost.
3. I plug the iphone back in at home to restore my back up and Itunes would not see my iphone.
4. I read serveral sites and articles on this site. I found that none of the articles got to the root problem. Several articles on the site need to be updated.
Here are the results of my finding.
1. After you find that your iphone will not connect to Itunes ( thus it does not show up in the device section of the left panel), you need to go to the device manager in windows (go to start - start search - type "dev" - select device manager.
2 Open up the Universal System Bus section. You should see two things if your system is working properly when you iphone is plug in. One you should see the apple mobile device usb driver. Two you should see your card reader. You need to have both of these. If you dont have either your your system is not going to reconize your IPhone. I had one driver in there that said "unknow device". This was not the iphone in error!!!! As stated in articles on this site. This was the Card reader software by Realtek on my system. Because i did not have a card reader i could not see my Iphone.
STEPS to fix.
1. Shut down.
2. Unplug all USB devices.
3. Reboot to safe mode.
4. Delete out all USB drivers.
5 Shut down.
6. This is important!!! unplug your power cord.
7. This is important!!! take out your battery!!
8. Let it sit for 5 minutes with out any power.
9. Put in battery and plug in computer.
10. reboot the machine to normal startup.
11. Let it add all the USB drivers.
12. You should now see your USB card reader. If not try it again.
13. One you have your USB card reader driver. Plug in your Iphone.
You should be working.
Another helpful hint. If you reload Itunes like I did. Which was a wasted step. Because the Card Reader was the problem and reloading itunes will not fix this. Take a backup of the registry key that has your Iphone name. You will save some time.
Good Luck and I hope this helps someone.

technabob,
What version of Windows Vista are you running (32-bit or 64-bit)? Please note that 64-bit versions of Vista are not supported as stated in the minimum requirements:
http://docs.info.apple.com/article.html?artnum=305703
In addition to iTunes and Quicktime, you will also want to remove/reinstall Apple Software Update and Apple Mobile Device Support as listed in:
http://docs.info.apple.com/article.html?artnum=93698
If you are still having issues, you may want to test the iPhone in a new user, or use MSCONFIG to see if there is any software that might be conflicting with the iPhone. For more information on using MSCONFIG, see this article:
http://docs.info.apple.com/article.html?artnum=305415
Good luck,
Jennifer B.

ITunes not seeing iPhoto Albums in iPod interface

All other iLife apps see the iPhoto albums but not iTunes. The Albums are not listed - just a blank window. When I try to sync all the photos from iPhoto to the iPod I am getting the -50 error.
I have done the 5R's to the iPod.
Any ideas?
TIA
MJ

I followed your last instructions but I still get the error-50.
I think I have narrowed it down to an iPhoto problem.
I created a new iPhoto album and then created some smart+regular albums and iTunes could see them and sync them to the iPod. I then added about 1500 photos, at some point iTunes refused to see the albums again.
I will keep at it until ...... if all else fails I will just take the photos that I want on the iPod and export them to an folder and added them to the iPod that way.
Thanks for your input.
MJ

ITunes not seeing iPod

My iPod will not mount on the desktop or in iTunes. When connected to my iMac it shows the 'Do Not Disconnect' message, but nothing else happens. I have tried to reset the iPod but the same thing happens. I don't think I can Restore it if I can not see it in iTunes.

I am having the same problem. My ipod is not showing on in finder or in itunes. I am not getting the "do not disconnect" message either. I tried the trouble shooting but there is nothing I can do if my Mac is not recognizing my ipod. My itunes is up to date and the os is up to date. I don't know what the problem is. I am currently in Germany and can't call tech support. I will be here until 20 June but don't want to be without my ipod that long. Is there anyone out there who can help me?!!!

ITunes not seeing the library on a shared drive

Greetings,
I recently upgraded to iTunes 11. I upgraded the application on 3 computers. All computers (2 running Snow Leopard and one running Lion) have been authorized for iTunes and access a networked library. The upgrade was successful and and all computers "see" the correct shared library.
My problem is with the unit running Lion. That computer has 2 users, myself and my wife. I generally do not use the computer, but I set up all the computers in the home, so I automatically create an account for myself. Early on I created and configured my wife's account to use iTunes.
Recently, (after upgrading) I decided to configure iTunes for my account on that computer. (My regular computer is older and I need to start using the iPhoto application on her computer, mine has run out of space.) When I tried to run the new iTunes, my account would not "see" the iTunes library.
Do I need to authorize (to use iTunes) this account, even though my wife's account on this machine was authorized awhile ago?
Why would my account library be different from her account library (I have confirmed that the library file path is the same.)
Ultimately I want to be able to use my wife's (newer) computer to sync our (3) iPads. Right now, under my account I am unable to do that.
Any suggestions?
Tim Kern

sceptomaniac wrote:
I have put the library on an external drive connected by usb to my wireless router.
what exactly have you put on the external ? the entire iTunes folder or just the iTunes music (or media) folder ?
On my iMac I can select the itunes folder on the drive in itunes advanced preferences and my music shows up in the itunes window an I can play it. But on my MacbookPro although I can select the folder, nothing shows up in the itunes window.
this leads me to believe that you consolidated the iMac's library to the external but kept the library files local. pointing iTunes media folder location to a new spot tells iTunes where to put new additions to your library, but not where the current content is.
what you need to do is to copy the entire iTunes folder to the external, then (on each Mac) launch iTunes while holding the option(⌥) key, click on choose library when prompted, and select the iTunes folder you copied to the external.
note only one Mac at a time can access the library !

Itunes not seeing my Nano

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