ITunes not using credit balance, charging card instead

My daughter was given a $100 iTunes Store credit when she bought her MBP last summer, but hasn't made any purchases since then.
This month she gifted a couple apps in iTunes, which shows her $100.00 credit balance, but Apple charged the credit card on file instead. She still has a $100.00 credit balance but was charged cash for the purchase.
When she sent a support email asking why this h appened and if she could get this refunded and charged against her credit, iTunes support was of no help and told her how to reset her credit card on file to fix "error messages." She never got an error message - it worked fine, but iTunes is not honoring or applying her credit balance to her purchases.
I've never heard of this happening. Has anyone heard of something similar?
I cannot find phone numbers or any useful contact information besides the dead-end email support she already tried. How do you get some actual help from Apple for iTunes Store problems?

The balance can't be used to buy gifts.
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ITunes not using credit card

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HT201209 I redeemed a gift card of $15 in mu Itunes Store. I purchased one book in IBooks of $6.99 now the balance in my iTunes store is $ 7.10. How Do I use this balance to buy another book or music from my Itunes Store It is not using my balance?

I redeemed a gift card of $15 in my Itunes Store. I purchased one book in IBooks of $6.99 now the balance in my iTunes store is $ 7.10. How Do I use this balance to buy another book or music from my Itunes Store It is not using my balance? Whenver I try to make a purchase it is trying to charge my Visa Credit card. My Credit card is no more active. I want to remove my Visa credit card and use Itines gift card fro purchase in Itunes store.
TIA
Bikram Suri
<Email Edited by Host>

Sir,
I thought So too but then I went to Itunes Library and try and buy a single song from an album for $1.29. Now my Itunes Gift card balance is $ 7.10 as I mentioned earlier. it still did not let me buy and kept trying billing my Visa card.
Should I restart my PC and Itunes and retry. What do you suggest?
regards
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[email protected]

HT201209 iTunes will not use the redeemed gift cards on my account, I have a $30 credit and when I try to purchase a song it goes right to my credit card on file. Why does this keep happening

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How do I tell iTunes to use the balance in a gift card to purchase music instead of charging my credit card?

I'm trying to use the balance from a gift card to buy music for my iTouch, but the system keeps trying to charge my credit card. How do I use my balance???

http://support.apple.com/kb/HT1364
http://support.apple.com/kb/HT1203
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HT201359 Credit card charged when using credit balance?

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I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at: http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner. When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit.

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Hello Geneber,
Thanks for using Apple Support Communities.
If you have already redeemed your iTunes Store gift card, then the balance should be able to be viewed on your iTunes Store account. As long as you are signed in with the same Apple ID on your Apple TV, the purchase on the Apple TV will be deducted from your credit balance.
iTunes Gift balances - Apple Support
Take care,
Alex H.

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just found this:
roaminggnome
Currently Being Moderated Re: why is music purchase not deducted from my credit balance instead it asks for my credit card. Apr 22, 2011 12:39 PM (in response to richardfromlakeside)
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Going to give it a try.

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ITunes not using credit balance, charging card instead

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