ITunes not working after download.  Why?

I just won this iPod at work, it's a 30 gb with color screen. I've tried following the instructions and downloading the software, and that all seems to work fine, but then when I try to execute it, I get a message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I've tried some of the fixes I found here, but nothing seems to work. Also, when I plug in m iPod, it just states "Do not disconnect". I had it connected all day, and that never changed. Is apple just having problem with their new version of software? Or is it something else? I have a fairly new lap top (Dell 9300 with Windows XP media edition). Thanks!

You don't say what you tried, so here is some general inframtion about troubleshooting.
Try playing tracks in Quicktime. iTunes requires Quicktime and won't work if Quicktime doesn’t.
If Quicktime doesn't work, try uninstalling it using the following method, but just do the Quicktime bits
http://docs.info.apple.com/article.html?artnum=93698
Then download and install the sand alone Quicktime, option 2 here:
http://www.apple.com/quicktime/download/win.html
If Quicktime is OK try working through This article on launch problems:
http://docs.info.apple.com/article.html?artnum=302856

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