ITunes not working, reinstalling doesn't help

iTunes has stopped working on my computer. When I run it, it starts up normally. As soon as I select any option, it hangs showing the "moving circle" cursor.
I have completely uninstalled iTunes (using the instructions on the website including iTunes, Quicktime, Bonjour, Apple mobile devices, and apple shared software) and removed all directories associated with iTunes.
When I reinstalled iTunes it come up logged into my iTunes account so apparently the instructions on the website do not completely remove it. I also had the same problem.
Over the last few weeks my problems with iTunes have gotten progressively worse.
They began with my iPad. At this point iTunes itself was fine. I'd plug the iPad into iTunes (either starting up with it conneceted or plugging it in after iTunes was running) and iTunes would hang. This would last for about 5 minutes and then iTunes would become responsive again, but the iPad would not show up. After I would get control of iTunes back, I ran the diagnostics under help and the iPad was recoginized. My iPad also showed up as a device under windows. My iPhone 4 and iPod nano both still worked properly.
I uninstalled and reinstalled iTunes using the instructions on the website and it didn't help.
I left the situation as it was for a couple weeks, not syncing my iPad. Then today, my iPhone 4 began doing the same time. iTunes would hang for 5 minutes with my phone connecetd and then the phone would fail to show up when I got control back.
I again uninstalled iTunes, but this time I renamed the iTunes directory so that it would build a new one when I reinstalled.
After reinstalling, iTunes comes up. Shows an empty library which I expected, shows me logged into my iTunes account which I didn't expect, and it hangs (with the moving blue circle cursor) whenever I try to do anything.
I also tested plugging my iPad and iPgone into another computer with iTunes installed and they work fine.
Any help would be really appreciated.
Thanks

I did follow the instructions and deleted the preference files. This didn't help, but did get iTunes to treat the installation as a new one.
A new version of iTunes came out today, so I did a complete uninstall and reinstall. I again removed the preference files. After installing, iTunes itself seemes to be working. I can log in with my Apple ID and it does not hang anymore. Unfortuantely the problem with attaching my iPhone 4 and iPad still occurs. When I plug them in iTunes "hangs" for about 5 minutes. When iTunes becomes responsive again, the devices do not show up. Windows recognizes the devices and iTunes diagnostics also reconize the devices even down to the serial number. Maybe resetting the devices would help, but you can understand I how reluctant I am to do anything that could make them inoperable.
My iPod nano still connects to iTunes fine.
So I have a functioning iTunes program with nothing in the library, a functioning apple ID, and no way to sync, upgrade, or backup my iPad and phone.
BTW polydorus ... thanks for taking the time to help. It's a thankless job trying to help the frustrated.

Similar Messages

  • Itunes not working at all please help

    ok so when ever i open my itunes it says it has to redownload, after it goes through that it says that to make the operation work i have either restart my computer or restart it later. i have done both and its not working, i dont know whats hte matter with it, oh and if it has anythin to do with it i have Vista

    Hi jayna_lagomarsino,
    If you are having issues with your Apple ID security questions, you may find the following articles helpful:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Apple Support: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    - Brenden

  • Itunes not working on microsoft please help.

    hi,
    i got a new ipod nano 2nd generation for christmas and i loaded itunes on my laptop, but my mum accidently deleted it and so i downloaded it again.
    but now it wont open because it says:
    "itunes has encountered a problem and needs to close. we are sorry for the inconvenience."
    i have tried to fix it but i cant.
    my computer also seems to not download quicktime with the itunes.
    please help.
    thanx
    xox

    It is not clear what has happened from what you say, but the iTunes download does include a copy of Quicktime, and iTunes will not work unless there is a functioning Quicktime.
    Rather than try and workout what is going on, it is probably best to start again and completely uninstall iTunes and Quicktime using the method here:
    http://docs.info.apple.com/article.html?artnum=93698
    Follow all the steps, then save the latest iTunes from the link on the page and install.

  • Itunes not working after update..help please

    I updated my itunes to 10.4 and since then it will not connect to the itunes store and synching is not working either.  I've emailed Apple and tried their suggestions with no luck.  There was a recent post on here in June with success and it was something to do with a proxy server??? Can someone help me reinstate my itunes please...i miss it!!!

    Disconnect all devices from your computer.  If you have not already done so after updating iTunes, repair permissions and restart your computer.  If this does not work, b oot up from your install DVD and run "Repair Disk" from the Utility menu.

  • Itunes not working, reinstalling questions

    I have a problem with itunes. When I first turn on my computer I can open itunes with no problems. But right after I close the itunes program and later on want to restart it, it doesn't work. I'm using a Windows xp based pc.
    Now, if i want to reinstall itunes, will i lose all the music, videos, tv shows that I purchased through itunes?
    And what is the best way to make it so I don't lose them.
    TIA

    I did follow the instructions and deleted the preference files. This didn't help, but did get iTunes to treat the installation as a new one.
    A new version of iTunes came out today, so I did a complete uninstall and reinstall. I again removed the preference files. After installing, iTunes itself seemes to be working. I can log in with my Apple ID and it does not hang anymore. Unfortuantely the problem with attaching my iPhone 4 and iPad still occurs. When I plug them in iTunes "hangs" for about 5 minutes. When iTunes becomes responsive again, the devices do not show up. Windows recognizes the devices and iTunes diagnostics also reconize the devices even down to the serial number. Maybe resetting the devices would help, but you can understand I how reluctant I am to do anything that could make them inoperable.
    My iPod nano still connects to iTunes fine.
    So I have a functioning iTunes program with nothing in the library, a functioning apple ID, and no way to sync, upgrade, or backup my iPad and phone.
    BTW polydorus ... thanks for taking the time to help. It's a thankless job trying to help the frustrated.

  • ITunes not working! :'(! please help i want to use my ipad!

    hi i just bought a 64gig ipad
    i went home and opened it and tried to turn it on, it said to connect to itunes so i did, itunes dint find it and a pop up came to upgrade itunes to latest version, i hit ok, it downloded and when it was installing i got 2 errors both at "publishing service or product info" and it roll backed and finished instalation.
    When i try to open up itunes i get "apple installation support" not found with error 2.
    and it wont open

    Reinstall iTunes and make sure there are no devices hooked up when u do ... i.e unplug the ipad before installing iTunes.

  • I was trying to put music to my iPhone, but my iTunes don't recognize my iPhone. I tried to restart my iPhone, iMac, reinstalled iTunes..but still not working. can anyone please help?

    i was trying to put music to my iPhone, but my iTunes don't recognize my iPhone. I tried to restart my iPhone, iMac, reinstalled iTunes..but still not working. can anyone please help?

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes or iPhone forums.
    Regards.

  • Itunes not working, get "missing file, reinstall itunes" message.

    1.  Itunes not working, get "missing file, reinstall itunes", message.
    2.  When try to reinstall itunes, gets as far as "starting services", then stops with message, "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services."
    I am logged in to my laptop as Administrator.
    3.  After selecting "retry" and "ignore" a few times, install went ahead and got "Congrats, you have successfully installed itunes"
    When I went to itunes I got, " Itunes not installed correctly, please reinstall. Error7 (Windows error 126)".
    4. On reinstalling itunes yet again, got, "Programme cannot start because MSVCR80.dll is missing. Try to reinstall programme"
    Help !!!

    See if this post from turingtest2 helps : https://discussions.apple.com/message/24620553#24620553
    There is also this user-tip for troubleshooting issues with iTunes for Windows from turingtest2 : https://discussions.apple.com/docs/DOC-6562

  • I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?

    I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?

    Hi troy157,
    I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
    The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if app finishes downloading/updating.
    Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
    If the issues persists, the article below will give you a few more troubleshooting steps:
    iOS: Troubleshooting applications purchased from the App Store
    Try the following steps to resolve your issue, testing the app after each step.
    1. Update your device software
    Update your device to the latest version of iOS.
    2. Check for app updates
    Ensure that your apps are up to date:
    Open the App Store and tap Updates. If updates are available, tap Update All.
    When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
    Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
    4. Restart the application
    If the issue affects only a single app, try closing just that app:
    Press the Home button to return to the Home screen.
    Double-tap the Home button to display recent apps.
    Tap and hold the affected app until the red minus appears.
    Tap the red minus to quit the app.
    Press the Home button, then restart the app.
    5. Restart your device
    Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.6. Reinstall the affected application
    Remove the application from your device and reinstall it.
    Touch and hold any application icon on the Home Screen until the icons start to wiggle.
    Tap the "x" in the corner of the application you want to delete.
    Tap Delete to remove the application and all of its data from your device.
    Press the Home button.
    Go to the App Store.
    Search for the application and then download it again.
    Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
    I hope this information helps ....
    Have a great day!
    - Judy

  • TS3297 I want to buy the double coins from the game subway surfers! But they told me to contact the itunes support! I don't know why it's not working.. Please help! iPhone 4ss

    I want to buy the double coins from the game subway surfers! But they told me to contact the itunes support! I don't know why it's not working.. Please help! iPhone 4ss

    These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption

  • ITunes Not Working [at all..;need help!; very detailed.]

    Hello.
    My iTunes doesnt work at all. When I click on iTunes, it doesnt open or anything. I have uninstalled it and then re-installed it many times, it didnt work. Because of my iTunes not working, i had no choice but to put my songs on manually using Rockbox [an alternative fw]..
    And now i really need help, cause it is really annoying to put my songs on manually!
    Help?
    BTW i have norton installed, is that why it may not be working?
    --Aaron R.

    FYI, there's an iTunes forum where you may have
    better luck. You can try posting over there
    Anyway, I'm not really sure. Does it show up in the
    task manager? Is there an iTuneshelper.exe process?
    Tom
    yeah, there is an itunes helper.exe process.
    well, im going to post it in the itunes forum.look for it over there.

  • My iTunes, on my computer is not syncing anything at all. We have tried re-downloading it but it does not work. Someone please help me?

    My iTunes, on my computer is not syncing anything at all. We have tried re-downloading it but it does not work. Someone please help me?

    Here:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • I have just installed iTunes for the first time. When I run the application I get a "iTunes not working" message. Operating system Vista (32 bit). I have tried reinstalling with all firewalls off, but still no success. Have other people had this problem?

    I have just installed iTunes for the first time. When I run the application I get a "iTunes not working" message. Operating system Vista (32 bit). I have tried reinstalling with all firewalls off, but still no success. Have other people had this problem?

    Drrhythm2 wrote:
    What's the best solution for this? I
    Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.

  • ITunes not working on ipad, stays on for 4 secs then closes, plz help?

    iTunes not working on ipad, stays on for 4 secs then closes, plz help?

    Can't help -- on my iPhone, i've turned the toggle switch on in Setting>Music but it says I have not subscribed to iTunes Match and to go to iTunes on my computer and subscribe even though I have already. So, can't get iCloud to update music on my iPhone wirelessly.

  • Itunes not working when trying to sync ipad and iphone 4

    Hello I have been having a number of issues with itunes not working. When I try to sync my ipad or iphone 4 itunes locks up does not see my devices connected I have to reboot 5 times before I can get them to be seen in itunes. Also when I am able to get itunes to see my ipad it will lock up at backing up ipad. I have removed everything apple and reinstalled and same issue. I am running windows vista 64 bit I don't remember having this problem until the new itunes came out and after I got my iphone 4. Any one have any ideas on how to fix this.

    Hi there, we also have this problem, have had it for months now! have tried various 'fixes'advised by apple. the last error messege that came up was could not connect to itunes because of unknown error - (oxE8000065) help anybody!!! im jsut waiting for iphone 4 to arrive, i am wondering how thats going to go on, i have doupts! thanks for help D

Maybe you are looking for

  • Is it possible to install apps on an external drive?

    Hi. I'm leasing an Imac for 2 years, and then can trade it in for the next generation. Rather than have to re-install the  apps, is it possible to put them on an external thunderbolt or 800  firewire drive? Thanks.

  • Reissue:  Connection Timed Out and Airport Admin Utility Issues

    I put this post last November, but no one seemed to have a solution to it, so I thought I would try again... Our lab has and Airport Extreme (802.11g). Intermittently (once a week to a couple of times a day) our airport extreme will stop allowing new

  • Dreamweaver CS5.5 crashing on launch

    We have a user who is having Dreamweaver Crash on a Windows XP (32 bit) machine.  When she launches the application she sees the Dreamweaver splash screen; however, when it reaches "Initializing Extensions" the application just hangs.  We have let it

  • Burn/Scratch/Scuff to Ipod Nano

    I noticed that my 1GB iPod nano has a burn like area to the back of it. It is an area of a dime/penny and I was wondering how this might have happened. It happened just last night because yesterday afternoon it was not there. My ipod was in my bag wh

  • How to select more than one data packet?

    Hi, I have uploaded data using 3 different data packets. However, for each of these packets there are some errors. Using Monitor > PSA Maintenance, I want to display error data records for all three different data packets in one screen. These erratic