ITunes on iMac imports CDs slow and eventually stops

I have 2 iMacs and one Macbook. Both iMacs are Snow Leopard, the Macbook is just Leopard. Only one of the iMacs has this problem. I'm running the latest iTunes and I take in all Apple supplied updates every week.
This problem existed on the previous version of iTunes (9) and it did not get better after upgrading to version 10.
There are actually several problems, and they are quite bizarre. No other posting in the Forums seems to cover them.
1) When I import a CD, it starts out OK. Kind of slow, like 3x, 4x but it moves for a song or two. Then the import progress bar stops updating. It seems to freeze. If you touch the mouse, the bar jumps way ahead, or even to the next song. Then it just sits there again. If you move the mouse continuously you can eventually get the thing up to 6x or 8x and it will finish. If you don't move the mouse, it eventually just goes to sleep and never finishes. There is a workaround for this - if you play a song from your library while you are importing the CD then it will eventually finish. The progress bar retains its weird non-linear behavior, but it will finish and eject the CD. It never gets faster than about 8x and my other iMac can import at about 20x.
2) Sometimes when I start playing a song from my library (not importing a CD at this time) the progress bar jumps all over the place. It will be 30 seconds into a song and then it flashes back to 2 seconds, then ahead to 32, then back, etc. The audio during this time is fine it does not actually rewind the music.
3) I also have an Airport Express. When I set this machine up to play through the AE it will play OK for 10 or 15 minutes. Then it will just stop. You cannot click anything to make it responsive. You have to right-click on the iTunes icon and do a force quit. Other machines in the house can play through the AE for hours with no dropouts. There is good network connectivity, the machines are only 15 feet apart.
If the problem was just the importing of CDs, it might seem like a hardware problem. But I have these other 2 problems and they have nothing to do with the CD. The only constant is iTunes. The rest of the apps on the box Mail, Safari, Firefox, etc. seem fine. There are no glitches in them.
Should I reload iTunes completely ? If I do that will my library be lost ?
Theoretically I do have a saved copy of the library in my Time Capsule.

This was resolved with a hardware repair. The USB port was shorted causing an interrupt storm and affected iTunes.

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  • HT1338 my iMac is to slow and itunes doesn't actualize to the new version

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    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
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  • Please help, my iMac is running slow and plenty of memory available?

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    EtreCheck version: 2.2 (132)
    Report generated 4/20/15, 2:55 PM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Click the [Click to remove] links for help removing adware.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 2.7 GHz Intel Core i5 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                Empty  
            BANK 1/DIMM1
                Empty  
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6770M - VRAM: 512 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 5:29:18
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (872.44 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
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    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
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        Mac App Store and identified developers
    Adware: ℹ️
        Genieo, InstallMac Adware! [Click to remove]
        More adware files Adware! [Click to remove]
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cloudd.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.EscrowSecurityAlert.plist
        [killed]    com.apple.gamed.plist
        [killed]    com.apple.icloud.fmfd.plist
        [killed]    com.apple.Maps.pushdaemon.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.scopedbookmarkagent.xpc.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [killed]    com.apple.spindump_agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        15 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.icloud.findmydeviced.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.spindump.plist
        [killed]    com.apple.wdhelper.plist
        7 processes killed due to memory pressure
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]
        [running]    com.dced8a8837572b7b.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
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        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [not loaded]    com.dced8a8837572b7b.daemon.plist [Click for support]
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        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
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        [loaded]    com.adobe.ARM.[...].plist [Click for support]
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        [loaded]    com.genieo.completer.download.plist  Adware! [Click to remove]
        [loaded]    com.genieo.completer.update.plist  Adware! [Click to remove]
        [running]    com.google.Chrome.framework.plist [Click for support]
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        [failed]    com.webtools.update.agent.plist [Click for support] [Click for details]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        AdobeResourceSynchronizer    Application  (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
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        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 3.0.0.85 BETA  - SDK 10.7 [Click for support]
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
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        Google Earth Web Plug-in: Version: 7.1 [Click for support]
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        Omnibar  Adware! [Click to remove]
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    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
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        729 MB    Google Chrome Helper(10)
        481 MB    kernel_task
        119 MB    Google Chrome
        115 MB    Mail
        74 MB    softwareupdated
    Virtual Memory Information: ℹ️
        58 MB    Free RAM
        3.94 GB    Used RAM
        218 MB    Swap Used
    Diagnostics Information: ℹ️
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    8.0GB PC3-10600 SO-DIMM 204 Pin w/Lifetime Limited Warranty
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  • IMac is very slow and sluggish, keeps churning when editing files or on internet

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    EtreCheck version: 2.1.8 (121)
    Report generated March 6, 2015 at 8:25:35 AM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2010) (Technical Specifications)
        iMac - model: iMac11,3
        1 3.2 GHz Intel Core i3 CPU: 2-core
        12 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        ATI Radeon HD 5670 - VRAM: 512 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 3 days 23:34:34
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (636.35 GB free) - 523 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5680H 
    USB Information: ℹ️
        HP Officejet Pro 8500 A910
        Apple, Inc. Keyboard Hub
            Apple, Inc Apple Keyboard
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
        Hewlett-Packard HP LaserJet Professional P1606dn
        Neat NeatConnect Scanner
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
    Gatekeeper: ℹ️
        Mac App Store and identified developers
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        [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
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    Launch Daemons: ℹ️
        [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.CommAgent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.roamingclient.cell.mac.tm.roamingclient.plist [Click for support]
        [running]    com.tmobile-rocket20.zerocd.plist [Click for support]
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        [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.hp.printerAgent.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 7 Update 51 Check version
        FlashPlayerDebugger-10.6: Version: 11.2.202.235 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 11.2.202.235 Outdated! Update
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 11.5.9r620 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Carbonite  [Click for support]
        Flash Player  [Click for support]
        GoToMyPC Preferences  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 999.35 GB Disk used: 363.00 GB
        Destinations:
            Taylor Technology Time Caps [Network]
            Total size: 2.00 TB
            Total number of backups: 91
            Oldest backup: 2014-01-13 06:38:23 +0000
            Last backup: 2015-03-06 14:07:22 +0000
            Size of backup disk: Adequate
                Backup size 2.00 TB > (Disk used 363.00 GB X 3)
    Top Processes by CPU: ℹ️
            81%    CarboniteDaemon
             4%    WindowServer
             3%    Neat
             1%    HP Scanner 3
             0%    Microsoft Word
    Top Processes by Memory: ℹ️
        3.05 GB    Neat
        1.46 GB    CarboniteDaemon
        232 MB    Microsoft Word
        232 MB    Finder
        219 MB    WindowServer
    Virtual Memory Information: ℹ️
        327 MB    Free RAM
        4.78 GB    Active RAM
        4.18 GB    Inactive RAM
        1.15 GB    Wired RAM
        125.62 GB    Page-ins
        298 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 12, 2015, 10:18:58 AM    /Library/Logs/DiagnosticReports/Kernel_2015-02-12-101858_[redacted].panic [Click for details]

    Matt ... got it done, recovery repair said Hard Drive OK.  Re-ran EtreCheck report attached ... still having the same issues.  Everything is fully backed up to Carbonite and Time Machine ... let me know if you see other conflicts or if it is the hard drive I will work to get it repaired.
    Thanks.
    EtreCheck version: 2.1.8 (121)
    Report generated March 6, 2015 at 9:28:28 AM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2010) (Technical Specifications)
        iMac - model: iMac11,3
        1 3.2 GHz Intel Core i3 CPU: 2-core
        12 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        ATI Radeon HD 5670 - VRAM: 512 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:2:41
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (643.46 GB free) - 21 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5680H 
    USB Information: ℹ️
        HP Officejet Pro 8500 A910
        Apple, Inc. Keyboard Hub
            Apple Inc. iPhone
            Apple, Inc Apple Keyboard
        Apple Inc. Built-in iSight
        Apple Computer, Inc. IR Receiver
        Hewlett-Packard HP LaserJet Professional P1606dn
        Neat NeatConnect Scanner
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
        [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.LaunchAgent.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.CommAgent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.roamingclient.cell.mac.tm.roamingclient.plist [Click for support]
        [running]    com.tmobile-rocket20.zerocd.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.hp.printerAgent.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 7 Update 51 Check version
        FlashPlayerDebugger-10.6: Version: 11.2.202.235 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 11.2.202.235 Outdated! Update
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 11.5.9r620 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Carbonite  [Click for support]
        Flash Player  [Click for support]
        GoToMyPC Preferences  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 999.35 GB Disk used: 355.88 GB
        Destinations:
            Taylor Technology Time Caps [Network]
            Total size: 2.00 TB
            Total number of backups: 91
            Oldest backup: 2014-01-13 06:38:23 +0000
            Last backup: 2015-03-06 14:07:22 +0000
            Size of backup disk: Adequate
                Backup size 2.00 TB > (Disk used 355.88 GB X 3)
    Top Processes by CPU: ℹ️
            25%    CarboniteDaemon
             3%    WindowServer
             2%    systemstatsd
             1%    launchd
             0%    HP Scanner 3
    Top Processes by Memory: ℹ️
        129 MB    CarboniteDaemon
        103 MB    ocspd
        77 MB    Safari
        52 MB    Dock
        39 MB    mds_stores
    Virtual Memory Information: ℹ️
        9.94 GB    Free RAM
        1.48 GB    Active RAM
        539 MB    Inactive RAM
        922 MB    Wired RAM
        1.01 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 6, 2015, 09:24:22 AM    Self test - passed
        Feb 12, 2015, 10:18:58 AM    /Library/Logs/DiagnosticReports/Kernel_2015-02-12-101858_[redacted].panic [Click for details]

  • Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

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    Message was edited by: JimPV

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      BANK 1/DIMM0
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    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
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    Track 7, start time 22:42:12
    Track 8, start time 24:24:02
    Track 9, start time 28:35:20
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