ITunes on OS X vs Microsoft Windows 8.1
iTunes: 12.0.1.26
I recently completely switched to a Mac from a PC. I was told by an Apple store 'genius' that I could simply copy my music library from my old pc to my new MBP (from the copy I made of my iTunes library on my old pc). Ever since I did that, my music library is a mess of duplicate files and duplicate folders and a mixture of .mp3 files along with m4p formats.
System details:
MBP w/ 13” retina display
2.8 GHz Intel Core i5
8 GB RAM
O/S: OSX 10.9.5 Mavericks
In addition to the MBP I have the following
(running iOS 8.1)
2nd Gen iPad (AT&T + Wireless 64GB)
6th Gen iPod Touch 32 GB
iPhone 5s
Any insight anyone might have would be so appreciated!!
Hi there ccselin,
You may find the information in the article below helpful for finding and removing duplicates in iTunes.
Find and remove duplicate items in your iTunes library
-Griff W.
Similar Messages
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Can anyone help? I have been trying to install the new version of Itunes for ages my new iphone wont activate on the old version!! Keep getting the same error message - Hkey_local_machine\software\microsoft\windows\currentversion\run - Verify that you have sufficient access to that key, or contact your support personnel.
Please Help!!!!!That particular key can sometimes be hit by malware, liam, so just to be on the safe side I think we should try a malware scan first.
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look -
I am trying to install itunes on my hp laptop with windows vista 64 bit. But when i install i get this error "An error occured during the installation of assembly "Microsoft.VC80.CRT.type="win32"version="8.0.50727.6195".publickeyTOken="1fc8b3 b9a1e18e3b".processorArchitecture="x86""
Repair your Apple Application Support.
Control Panel > Programs n Features > highlight AAS, click CHANGE the REPAIR -
I cannot make these directions work
I downloaded media on Overdrive MEdia on my PC
I have the overdrive media ap on my I pod touch 4g
this media is suppossed to be compatible w/I pd touch
Notes on Transferring OverDrive MP3 Audiobooks…
Most MP3 capable devices should play OverDrive MP3 Audiobooks.
If you intend to transfer OverDrive MP3 Audiobooks to an Apple® device, note the following…
iTunes® v9.0.2 (or newer) is required.
The Apple device must be formatted for use with Microsoft® Windows®.
The iTunes setting 'Manually manage music…' must be enabled for the device before you can complete the transfer. Adjust this setting in iTunes as follows…
Connect the iPod® to your computer.
If it does not launch automatically, open iTunes v9.0.2 (or newer).
In iTunes, locate the device in the left vertical navigation panel (under heading 'DEVICES'), and click the device.
The 'Summary' screen is displayed.
Place a checkmark next to 'Manually manage music…'.
Click the 'Apply' button.
The iTunes 'Summary' screen refreshes, and the changes are saved.
If desired, close iTunes.
Note that if an Apple device is connected to your computer, you can choose to simultaneously transfer a title to the iTunes Library and the Apple device. If you wish to only transfer a title to the iTunes Library, you must first disconnect the Apple deviceRecovering your iTunes library from your iPod or iOS device: Apple Support Communities
Also you said " I want to add them to my iCloud, and also back to my computer. " Note that unless subscribe to iTunes match, only iTunes purchases are stored in iCloud.
Also,
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 11.0.0.163
QuickTime 7.1
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod 更新程序库 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote 提交“1.9.6.143”
Gracenote DSP 1.9.6.45
iTunes 序列号 0012B96815A8CF58
当前用户是管理员。
当前的本地日期与时间是:2002-01-17 20:57:39。
iTunes 并未在安全模式下运行。
WebKit 加速合成已启用。
不支持 HDCP。
支持 Core Media。
视频显示信息
NVIDIA GeForce 6150SE nForce 430
**** 外部插件信息 ****
尚未安装外置插件。
**** 网络连接测试 ****
网络适配器信息
适配器名称: {E6238474-0F0E-4882-A736-658EEE96DF63}
描述: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC - 数据包计划程序微型端口
IP 地址: 192.168.1.100
子网掩码: 255.255.255.0
默认网关: 192.168.1.1
DHCP 已启用: 是
DHCP 服务器: 192.168.1.1
获得租约的时间: Thu Jan 17 20:07:17 2002
租约到期时间: Thu Jan 17 22:07:17 2002
DNS 服务器: 222.88.88.88
222.85.85.85
活动的连接: LAN 连接
已连接: 是
在线: 是
使用调制解调器: 否
使用 LAN: 是
使用代理: 否
防火墙信息
成功连接到 Apple 网站。
连接失败,无法浏览 iTunes Store。
发生未知错误(0x800B0101)。
连接失败,无法从 iTunes Store 购物。
发生未知错误(0x800B0101)。
无法连接到 iPhone 激活服务器。
发生未知错误(0x800B0101)。
无法连接到固件更新服务器。
发生未知错误(0x800B0101)。
成功连接到 Gracenote 服务器。
上次成功访问 iTunes Store 是在:2013-01-04 12:38:48。
这台电脑上的日期与时间的设置不正确。与 iTunes Store 的安全连接可能会失败。
**** CD/DVD 驱动器测试 ****
“LowerFilters”中没有驱动程序。
UpperFilters: GEARAspiWDM (2.2.3.0),
G: ASUS DVD-E818A4, Rev 1.00
驱动器是空的。
**** 设备连通性测试 ****
iPodService 11.0.0.163当前正在运行。
iTunesHelper 11.0.0.163当前正在运行。
Apple Mobile Device service 3.3.0.0当前正在运行。
通用串行总线控制器:
Standard OpenHCD USB Host Controller. 设备工作正常。
Standard Enhanced PCI to USB Host Controller. 设备工作正常。
找不到 FireWire (IEEE 1394) 主机控制器。
已连接的设备的信息:
小C, iPhone 4 (GSM)正在运行固件版本 6.0.1
序列号: DX6JLS8HDP0N
**** 设备同步测试 ****
成功完成同步测试。i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I am running windows xp. Trying to download latest version of iTunes and get error message: Microsoft Visual C Rundtime Library. Runtime Error. Program:C\ProgramFiles\iTunes\iTunes.exe. R6034 An appliction has made an attempt to load the C runtime library incorrectly. Please contact the appliction's support team for more information.
2nd/ message: iTunes was not installed correctly. Please reinstall iTunes. Error 7(Windows error 1114)
I have removed iTunes serveral time and tried to reinstall many times and get the same results noted above.
Can anyone help me? Thank you. EFS1Hello DrJMDDC,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
1. Remove iTunes and related components from the Control Panel
2. Verify iTunes and related components are completely uninstalled
3. Reinstall iTunes and related components
Best of luck,
Mario -
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0025AAF8089EC380
Current user is not an administrator.
The current local date and time is 2011-05-15 21:05:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc0c6f739bfede483c8983f10e41784f
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {588EB1BD-8374-43B1-B687-C47C33764298}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun May 15 20:23:07 2011
Lease Expires: Mon May 16 20:23:07 2011
DNS Servers: 192.168.1.1
Adapter Name: {1C11AE53-28A5-4AC7-BA9F-CD4109D7856C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-04-30 21:01:11.Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
We'd better check on that, kris. If you enable iTunes in your Windows firewall, does that help with your connection? See the following document for instructions:
How to enable iTunes in the Windows XP Firewall
EDIT: Drat ... gave you the link to the wrong document. Try this one instead for your Vista:
How to enable iTunes in the Windows Vista and Windows 7 Firewall
Message was edited by: b noir -
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron N7010
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0032B09C094C1B88
Current user is not an administrator.
The current local date and time is 2012-09-26 16:25:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator HD
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {4C5C6911-9B8F-4CAF-BCB3-36495F443DC9}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {9A01C758-72D3-4F24-8B9C-402D925B9FC5}
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 26 15:09:47 2012
Lease Expires: Sat Sep 29 15:09:47 2012
DNS Servers: 192.168.1.1
Adapter Name: {B98F7EEA-03A3-4616-B167-E9E4C6A09439}
Description: Intel(R) Centrino(R) WiMAX 6250
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {70E7745B-22AB-41A8-A36B-393DCE93A39A}
Description: Atheros AR8152 PCI-E Fast Ethernet Controller
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 26 15:09:33 2012
Lease Expires: Sat Sep 29 15:09:33 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-09-26 16:17:01.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRWBD CT30N, Rev A100
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
error message-The installer has insufficent privileges to modify this file:C:\Program Data\microsoft\windows\start menu\programs\iTunes\.iTunes.ink
How do I correct this to download iTunes so it will run?That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
hi,
i have problem when installing itune. it said:
Could not open key HKEY_LOCAL_MACHINE32\SOFTWARE|Microsoft\Windows\CurrentVersion\Run. Verify that you have sufficient access to that key, or contact your support personnel.
Please help me i can't do anything without ituneFor "Could not open key/write value" errors when reinstalling try b noir's user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows.
The technique can be applied to the branch of the registry mentioned in the error message.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I treiws upgrading my itunes to the b=newest version and I got the following error:
"could not write value APSDaemon to \Software\Microsoft\Windows\Current Version\Run. Verrify that you have sufficent access to that key or contact you support personnel"
I then went to that key and changed the permissions on it so that for Everyone - it was Full Controll instead of limited and I also changed the permissions for my administrative account which also didn't have full control. I tried to go back to the Itunes installer but it still wouldn't let me continue the process.
Any help would be much appreciated.
Musicalrabbi2k3Reinstall the system.
-
Can't install latest itunes. error msg: "This installer has insufficient priviliges to access this directory: C:\ProgramData\Microsoft\Windows\StartMenu\Programs\ITunes. Log on as administrator or contact your system administrator." I am logged on as administrator and have been since i've owned this laptop. Any suggestions?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
unable to contact my iphone or ipad to itunes
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Acer Aspire V5-552
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 009DB88803B66C30
Current user is not an administrator.
The current local date and time is 2014-01-24 20:53:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper 11.1.4.62 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone or iPad found.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
When I try to install v10.6 of iTunes for Win7, the installation is almost complete when I get an error "An error occured while attempting to create the directory: C/\ProgramData\Microsoft\Windows\Start Menu" I already have this folder installed with lots of data in it. I tried changing the name to "Start Menu 1" to fool the installer, but still received the error message.
I copied the iTunes file from the external drive and it's in both places. I thought all I would need is the iTunes program (which I downloaded to new computer) and my iTunes library file. There must be something else that's missing. My iTunes library looks the same on the new computer as it does when I open it on the external drive. If I click on an iTunes library song from my new computer, it will only play if I have the external drive plugged in.
My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!"
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