ITunes on Win7 and iPhone 3GS Apps frozen - grayed out - Why?

I use my iPhone 3GS via iTunes on my Win7 desktop, and when I load the iTunes 64 bit software (ver10.4.1.10) it can see the iPhone, and GRAYS OUT installed apps, which I can not move or re-arrange.  I had trouble downloading purchased Apps until I went to my iPhone Update button and installed them from the Purchased bar.  When I 'Synch' the iPhone to iTunes, it only goes through a very quick 'Step 1 of 4' and then stops.  All this after I have uninstalled iTunes and then reinstalled iTunes, so what's on the PC is the most current version.  That version also says my iPhone software is 100% current, and the iPhone firmware reports it is running 05.16.02.   For some reason, iTunes reports multiple copies of the (very few) music MP3s I put on the phone ... I hardly ever use the iPhone for music - it's a tool - not a toy.
Bottom line: my iTunes software is mostly frozen - I can't move or arrange apps - and I have lots of downloaded data (thank God for GoodReader!) and carefully managed work related Apps on my iPhone.  I'd had to have to 'reformat' or 'restore' the iPhone which I think would strip the iPhone bare.  Can anyone help?    Thanks, in advance ~

By the way - on a similar posting (frozen icons etc) someone suggested that the iPhone Restrictions might be the problem - they have to be turned OFF - isn't a fix here.  My iPhone Restrictions have not been turned 'on'.  See:   https://discussions.apple.com/message/11085451#11085451  - that didn't 'FIX' my problem.

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