ITunes on Window 7 (unfortunately) and it won't recognize iPhone 4S or an iPod.

The computer recognizes the device, and I get an autoplay prompt when connecting either, asking if I want to import the pictures, or open the device to view the files (the latter doesn't help with what I want) and neither device shows up in iTunes itself. I have completely tried un-installing and re-installing iTunes multiple times. De-authorized and re-authorized accounts and devices. Adjusted the control settings in Control Panel. Completely stumped every technician I know. For the love of God someone please help me, all I want is to put music on my iPhone. Running on iTunes version 11.0.5.5

Hi mdrasmussen,
Thanks for visiting Apple Support Communities.
You may find some of the additional steps in this article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best,
Jeremy

Similar Messages

  • Itunes erased most library music and now won't recognize ipod

    My itunes library just kind of erased all of my songs except a couple. Now when I try to connect my ipod up to it, it tells me that I have to erase everything on my ipod except those couple of songs to be connected to the library. Now I can't download new songs or anything to my ipod without itunes. Please, PLEASE help, i'm desperate!

    If I try transfering my purchases from the ipod to the library, would it erase my ipod stuff?

  • TS3988 I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud?

    I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?

    Same question Wish someone had replied!
    I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!

  • Trying to download iTunes on Windows Vista, get system administrator won't allow this kind of installation error. How do I get around that?

    I'm trying to download iTunes on Windows Vista, get system adminstrator won't allow this kind of installation error. What should I do? It's 64-bit.

    Try the following user tip:
    "The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

  • I have an iPhone 4 and it will not turn on. I plug in and says connect to iTunes. I connect it and it won't restore. What can I do? Please help

    I have an iPhone 4 and it will not turn on. I plug in and says connect to iTunes. I connect it and it won't restore. What can I do? Please help

    http://support.apple.com/kb/TS3694#error21
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

  • Just set up iTunes for windows but when I try to sync my iPhone to this it says I have another iTunes library on my power book. It than asks if I want to erase this iPhone and sync with this iTunes library. I used the same  library on the windows is blank

    Just set up iTunes for windows but when I try to sync my iPhone to it this is what it says, I have another iTunes library on my power book. It than asks if I want to erase this iPhone and sync with this iTunes library. I used the same password on this windows pc system same log on etc..I don't have anything loaded on it. All I want is for the info that's on the power book in iTunes and my iPhone to snyc/update etc on the windows pc.  How do I do this? My power book is dead to the world. 

    Read here.
    https://discussions.apple.com/message/18565125#18565125

  • I try to install itunes in windows 7 professional and it keeps giving me an error hresult dx800736b3

    i try to install itunes in windows 7 professional and it keeps giving me an error hresult dx800736b3

    Follow these instructions to completely remove Apple software
    http://support.apple.com/kb/HT1923
    Then use free Ccleaner to repeatly repair your registry until it's fixed.
    http://www.piriform.com/ccleaner/download/standard
    download iTunes again from Apple.
    http://www.apple.com/itunes/
    If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.
    Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.
    Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.
    You should be making backups of your content regularly, either through iTunes or via copying the iTunesFolder in your Music folder to a external drive.
    Windows is notorious for having "other" issues that make it unstable, we as volunteers helping others can't always resolve those issues.

  • How do I get my music from Media center to my iphone. Itunes won't import the MC music library, and MC won't recognize and synch to the iphone so I can't load playlists from MC to my iphone. Itunes help doesn't work.

    How do I get my music from Media Center to my iphone 4s. Itunes 10.5 won't import the MC music library, and MC won't recognize and synch to the iphone plugged into the USB port so I can't load playlists from MC to my iphone. Itunes help doesn't work.

    Hello and welcome to the support community
    As you know, your iPhone 5 is not compatible with our iBook G4. To get your music in iTunes from your iBook to your iPhone you would need to migrate the music files to a newer intel based Mac. A Mac which has Mac OS X 10.6 or higher installed. Then sync your iPhone 5.

  • I have windows 8.1 and firefox won't play youtube videos but IE will

    I have windows 8.1 and firefox won't play youtube videos but IE will. I have tried reinstalling firefox, flash, java. Resetting firefox don't help, disabled hardware acceleration, protected mode 0 in the mms.cfg file. Nothing will play on youtube in firefox. It says "an error has occured, please try again later". The ads play fine though. Everything plays fine in IE. I have tried different versions of flash also with no luck. I even restored the system to a previous iso image with no luck. Does anyone have a solution?

    It maybe because your javascript is disabled .
    You can check the javascript.enabled pref on the about:config page.
    http://kb.mozillazine.org/about:config
    There are also extensions that can block JavaScript or otherwise interfere.
    https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    Or,
    "Clear the Cache":
    Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    Firefox > Preferences > Privacy > Cookies: "Show Cookies"
    Start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
    '''''Do NOT click the Reset button on the Safe Mode start window.'''''
    https://support.mozilla.org/kb/Safe+Mode
    https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    please report us if any problem.

  • My iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?

    my iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?

    Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
    Now, with your phone powered off, enter DFU mode:
    Method 1)
    Attach the phone to the pc
    Turn the phone off
    Hold power and home together for *exactly* 10 seconds
    Release power but keep holding home until the pc beeps as a USB device is recognized.
    Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
    This will hopefully fix your iphone.
    Cheers

  • I change my password in my ipod about an hour but now i want to change it again and they won't recognize my old passwords. How do change my password without them asking for my old passwords? Also can i change it in iTunes?

    I changed my password in my iPod about an hour but now i want to change it again and it won't recognize my old password. How do I change my password without them asking for my old password? Also can i change my password from my iPod through iTunes?

    On the iPod did you go to Settings>Store and sign out and then sign in with the new password?

  • ITunes updated to 7.6 and now won't run....

    it said that the older version of iTunes could not be removed and now won't let me open the one that's on my computer.
    it says that "This action is only valid for products that are currently installed.".
    i tried reinstalling it from the site and it says the same thing, it couldn't remove the older version.
    Message was edited by: tator-tot

    I did a system restore under the accessiblity option under accesories in the start menu.
    It took a very long time but it at least let me get my itunes back with no errors.
    I'm not sure what the problem was but now it's working so i'm not complaining.
    I'm not updating to 7.6 until I absolutelly have to. Hopefully, they will work out all the kinks before I have to update to it.

  • TS3540 iTunes and iPhoto won't recognize my iPhone when plugged into my mac.

    iTunes and iPhoto won't recognize my iPhone 4S, or my wife's iPhone 4 when pluged into my MAC.  I am running OSX v10.5.8, and both iPhones have the latest version of iOS.  I tried a few of the other trouble shooting tips from the community, but nothing seems to work.
    Any suggestions?  Thanks.
    -CoachJB54

    I tried that and iTunes and iPhoto still won't recognize the device.  Any other suggestions?
    Thanks.
    -CoachJB54

  • I have a MacBookPro with Yosemite and Safari won't recognize the router after sleep unless I restart the computer.

    I have a MacBookPro with Yosemite and Safari won't recognize the router after sleep unless I restart the computer.
    OS X 10.10.1. 
    Safari Version 8.0 (10600.1.25.1)
    WiFi router connects with mail but not Safari

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or               
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    - Try on another computer to help determine if computer or iPod problem

  • I just downloaded IOS 6.1.2 and it won't recognize my password.  I have reset it on my Apple ID and it still says it's incorrect.

    I just downloaded IOS 6.1.2 on my iPhone 4  and it won't recognize my password.  I have reset it on my Apple ID and it still says it's incorrect.  What do I need to do?

    There are two more things to try. If the first thing you try fails, try the next.
    Two Button Reset.
    This is the least likely to result in loss of data.  Read that again, especially the phrase "least likley."
    Unplug the phone form the computer.
    Press and hold both the home and the sleep/wake buttons (ignore the red slider) until you see the silver Apple logo.
    When you see the logo, let both buttons go.
    If this worked, you should see an icon instructing you to connect to iTunes.  My guess is that the reset did not work.
    DFU Restore
    This will very likley result in loss of data.
    Plug the iPhone into the computer.
    Ensure that it is running the lates version of iTunes and that it has access to the internet.
    Press and hold both the home and sleep/wake buttons for exactly eight seconds.
    Release only the sleep/wake button but continue to hold the home button for another five seconds.
    Let go of the home button, then look at the computer screen for an instructional popup.
    The popup should say "iTunes has detected a device in covery mode. . .(etc)"  Click accept to all boxes and let iTunes download and install all of the latest device Firmware and Software.
    If no popup appears, repeat the above DFU instructions.  If you 've never done a DFU, it may take about three attempts to get the timing right.

Maybe you are looking for