ITunes: One account OK, one not

I've searched everywhere for an answer to this, without luck.
We have an iMac (3.06GHz 1TB 4GB) running OSX 10.5.8 with iTunes 10.1.1. We use one log on for the iMac. However, myself and my partner have an iTunes account each. Both have worked fine for years, but recently my partners account will not download queued items. My account is still OK and purchases download immediately.
We have contacted iTunes help, but they haven't been able to fix the problem.
My partner has 25 items to download in her queue, when you click the download button, she gets the following error "iTunes store temporarily unavailable"
Now, this cannot be down to the iMac or network otherwise my account would have the same problem.
I have also tried signing on to my iPhone using her iTunes credentials and this shows that there is nothing to download.
Please can someone help as its very frustration.

I should add that this has been happening since at least 27th December.

Similar Messages

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How do I correct this. I am using Windows 8.1 . My wife has never had an iTuunes account

Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

So I just transferred my stuff from my first iPhone I my new one. Now I'm trying to log in to iTunes/apple account but it's not letting me. I can still log into apple on old phone

So I just transferred my stuff from my first iPhone Ito my new one. Now I'm trying to log in to iTunes/apple account but it's not letting me. I can still log into apple on old phone

What happens when you try?

I have 5 devices all on one itune account.i have not activated icloud because i dont want it to sync all our information together. is there a way to set it up to only sync the music together and not the contacts photos messages etc

i have 5 devices all on one itune account.i have not activated icloud because i dont want it to sync all our information together. is there a way to set it up to only sync the music together and not the contacts photos messages etc

Unless you subscribe to iTunes Match, iCloud doesn't sync music. Just set up every person's devices on a separate iCloud account and your iCloud data and photo stream will remain separated. Each iCloud account will need a separate ID, but it does not need to be the same as your iTunes ID. You can continue to share the same iTunes ID and maintain separate iCloud accounts with separate IDs for iCloud.
You'll also want to use separate IDs for each person for iMessage and FaceTime. This will keep your text messages and FaceTime called separated as well. The easiest way to do this is to have everyone use their iCloud ID for these two services as well.

I recently forgot the password for my iTunes UK account with 100 pounds of credit. I called apple and said no one could help me if I did not know the security questions. Really?

I recently forgot the password for my iTunes UK account with 100 pounds of credit. I called apple and said no one could help me if I did not know the security questions. Really? This company that pretty much can do anything is not able to tell me what the password is?
Any help i appreciated!!!! what doe aApple do with all the unclaimed money from lost or forgotten accounts?
Jeffrey

For a forgotten password: go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.
For forgotten security questions log in at http://appleid.apple.com and click 'Password and Security' in the sidebar. There should be a link in the Security Questions section to send the answers to an email you have specified. Failing this, go to https://getsupport.apple.com click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

How do I unlink an iCloud account from an iTunes one?

This is like https://discussions.apple.com/message/25495321 which randers4 answered last month. My wife & son both have iPhones on the her iTunes & iCloud accounts, which causes all sorts of grief with iMessage & iTunes purchases (apps & music) and we need to get son on his own . She has hundreds of notes and thousands of calendar entries that she REALLY doesn't want to lose; he has lots of music & apps (bought on her account) that he REALLY doesn't want to lose.
randers 4 suggested first
You need to migrate her device to a different account. To do this, start by saving any photo stream photos that you want to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll. If you are syncing notes with iCloud that you want to keep, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud; your devices won't be effected by this), provide the password to turn off Find My iDevice and choose Keep on My iDevice when prompted. Then sign back in with a different Apple ID to create your new account and choose Merge to upload your data.
1) I don't understand the difference between photo stream and camera roll - what's that all about? Sounds quite labour intensive for anything more than a few photos. Son has hundreds of photos taken on the iPhone, wife has dozens - can I just use iTunes to take my wife's photos off her device, and leave son with anything he's got in the cloud?
2) Notes are a real issue - would be horrible to have to mail mail each one and recreate. Is there no way to bulk export, either from phone or cloud?
3) What about calendar entries? The phone only stores the last x months, and the rest are on iCloud. Really don't want to lose these, they are effectively my wife's diary with notes taken at meetings and from our holidays. As they aren't all on the deivce, I don't know if Merge will do what randers4 suggests.
All looks really messy, any help the community can offer is much appreciated.
simonpb

You're welcome. I've been gone all day so I'm just getting back to you...
To answer your first question, that's normal. When you take a photo on your device (or save an image from an email or web page), it is saved to the camera roll. If you have photo stream enabled, new photos/images added to the camera roll are then uploaded to your photo stream. (This happens when the device is connected to wifi with the camera app closed and it has at leaset 20% battery life remaining.) Once added to photo stream, all devices.computers sharing the photo stream then receive a copy of the photo. Since the device that added the photo to camera roll is also sharing the photo stream, it receives a copy of the photo as well, in the my photo stream album. That's how you end up with a copy of the photo in both the camera roll (the original) and in my photo strem (the photo stream copy).
simonpb wrote:
If I understand correctly, I can avoid any issue with Notes & Calendar by keeping the existing iCloud account on my wife's device, and migrate my son to his own new iCloud, having protected any of his Photo Stream pics from deletion first. Then we can lose his data on her iCloud, and presumably his iCloud will only have the stuff uploaded from his iPhone after it is linked to the new account. Is that right?
Correct. When you delete the existing iCloud account from his phone, it is only deleted from his phone, not from iCloud. Thus, deleting the account from his phone will not effect any devices that continue to use the existing account. Once his phone is on a separate account, your wife and son can each go to icloud.com from a computer and delete each other's data from their own account without effecting the other account. After doing so, they will only have their own data in their separate accounts.
If you want to deal with the notes on someone else's Mac, you would want to start by going to System Preferences>iCloud on their Mac, click Sign Out, then choose Delete at all of the prompts. This will delete their iCloud account and data from their Mac, but not from iCloud. Then you would sign back in using your existing iCloud account, and check both Notes and Mail (having Mail checked is required in order to sync Notes with iCloud). Next, you would go to System Preferences>Internet Accounts (or Mail,Contacts,Calendars if using OS X Lion)>iCloud, sign into your son's new iCloud account as a secondary account, and check both Mail and Notes in this account as well. Then you should be able to drag and drop the notes between the two accounts inside the Notes app (if you want to copy them, hold down the Option key as you drag and drop; if you want to move them, just drag and drop). When you're done, sign out of both iCloud accounts, choose Delete at all of the prompts, then sign back in to the original iCloud account that the Mac was using. Their iCloud data will then download back to their Mac and it will be as it was when you started.

Can multiple iTunes Store accounts be linked to one iTunes Library

Hi there! I'm having trouble getting a clear answer to this question. If I'm being confusing, forgive me. We are a family of three with two iPod Touches and one older iPod. We recently purchased a new iMac and I migrated our common iTunes Library to the Mac. We won't be using to PC anymore. There are three separate accounts on the Mac but all of them point to the same iTunes Library.
Up until now, we have been using my Apple ID/iTunes Store account for all purchases. I would like to set up a separate iTunes store account for my daughter so she can use all the gift cards she gets to make her own purchases. *If I give her a separate iTunes Store account, can whatever she purchases go into our common library?* I don't want to her to lose access to all the apps and music we have already accumulated.
If both accounts can download content to the same library, can I expect any problems when I sync the different iPods? All of them are set up to sync manually so that we can choose which music playlists, movies and apps go to which device. Will my daughter have to sync her iPod twice -- logging each iTunes store account once -- to get all her content? Are there problems with updating apps?
Sorry this is so long! I keep getting the same answer from an Apple tech via e-mail but it doesn't address the exact points of my concerns! Thanks for any help you can provide.

We have several macs, several ipods, a couple of iphones, several itunes store accounts. So far no problem. You might have to share passwords if you want to share content. I think iStore accounts can only be used on up to 5 computers. We have 7, so have to be a little careful about that. I don't think there is a limit on how many iDevices can be used with one account. I also don't think there is a limit on how many accounts can be used on a single computer (might be wrong about that). You have to be logged into the iStore to download content, and your computer has to be registered with the account to use the content, but once it is on, and registered, syncing to an iPod is not a problem (you do not have to login in again for each account the content was purchased from). I'm just glad I only have two kids, and one wife - things could get trickier in a big family with . . .

Question about multiple computers on one iTunes Store account

I have an iPad which I need to sync with several (actually 8) different Macs around the country. This is the nature of the work I'm doing at the moment. I plan to set all 8 Macs to the same iTunes Store account. I don't need to authorise them to play music or video, but I do want to be able to transfer content and apps I purchase so that I can backup the iPad whichever office I happen to visit. If I purchase an app in one office, presumably I can download it again for free on any of the other Macs should I need to. Understand that this is purely so that I can sync and backup in multiple locations without losing my apps or content.
Does anyone know if what I'm proposing will work? Is the "Authorized Computer" limit purely a limit on playing back content in iTunes? Or will I be prevented from syncing my apps and content on more than 5 computers?

What is not yet clear is quite how the new rules square up with the old rules that one account can be authorized on up to five computers and up to five accounts authorized on any one device.
Unless I'm much mistaken I think you can backup an iPad/iPhone on any computer running iTunes without authorizing it to any of the individual accounts that may have been used for purchased content on it first, although transferring purchased content from the device to the computer does require prior account authorization.
Since you can re-download apps at any time and, at least if you are in the US, now re-download previously purchased music, I think you should be fine. Thought I'd still suggest that it might be easier to take a portable version of your library with you than set up eight independent instances of iTunes.
tt2

Can I use my iTunes Store account with more than one PC ?

Hi all,
Am I able to use my iTunes Store account with more than one PC ?
I use my account on my PC - but I would like to download the latest version of iTunes onto my Mum's laptop, log in to my own iTunes Store account and rent a movie for her to download onto the laptop.
Is this possible and would I still be able to use my account on my PC at the same time?
Many thanks,
Steve.

Good question.
I don't think you can--if I'm incorrect, someone will tell me--but it seems to me to be easier to simply open an iTunes account for your mom. Then get her a gift card, load it into iTunes for her, and rent a movie that way. Not elegant at all...but workable.
Doc

One iTunes Store account, two computers, really need help!

Ok, I have just one iTunes store account however i had 2 different computers i used to download the music. my home computer was originally the one i used but then when i moved, i lost internet so my boss let me use my work computer. however after about 5 years of collecting music on that computer my boss got sick and abruptly sold the business. sadly my music went with that computer. I need to find out what to do to get my purchased music downloaded to my laptop now that i have internet. it was all under the same account just downloaded to my work computer instead of home since homes didn't have internet at the time. what can i do?! I've lost all that music! i can see on my account where i purchased it, but i can't seem to get it on my laptop now! please help!!

phubbardmts wrote:
I've lost all that music!
the following post by Zevoneer, though slightly off topic, says it all:
Did you *back up* your purchases before you you reinstalled your system? If you erased your drive then the purchases will have been erased along with everything else. If you didn't make a back-up of your purchases to restore from (as you are advised to do) then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
*You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download*. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link you'll be able to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
You might also want to check out these pages for future reference:
How to back up your media in iTunes
Back up your iTunes library by copying to an external hard drive
good luck !
JGG

TS3899 My ipad does not communicate with iphone on one of my email accounts and will not remove deleted emails that are done on the iphone and vice versa, what setting should be changed?

My ipad does not communicate with my iphone on one of my email accounts and will not remove deleted emails that are done on the iphone and vice versa, what setting needs to be changed?

It's my understanding that an iPhone can only sync with one computer. You need to choose one computer. Sounds like it syncs at work, but not at home. If you want to just sync it at home, then you have to make sure the home computer has all the info that you want on it, like music etc. Then you have to deauthorize the work computer for it to sync at home. When you connect it will ask if you want to set up as a new iPhone or restore from backup. If you don't have a backup on the home computer then either way you will be wiped clean. So any photos, contacts, notes etc you have will be erased. You would need to backup or copy your photos from your iPhone. When you connect it to your home computer, it will give you that popup message to open your iPhone files. Then you can copy those photos and save them onto your computer and sync them back in through iTunes.
For your contacts, do you use any type of address book? If so you'll want to back that up and then transfer to your home computer. For notes, you can just email those to yourself and then save that email. I use MobileMe so the contacts issue is easily resolved.

Is it possible to setup more than one person's iTunes iPad account on a shared computer? We each have an iPad to setup.

is it possible to setup more than one person’s iTunes iPad account on a shared computer? We each have an iPad to setup.
Would the data be combined or would the 2nd person have a separate iTunes program. How would this be done?

I'm not totaly sure if I understand your issue, but it sounds like you want to use the same spry widget with different settings on the same page? Is that correct?
I dont use spry tooltips, however, what would see to work would be if you configure the second spry tool tip, perhaps in a seperate page, rename the new or second set of js and css files to read
<script src="../_scripts/SpryAssets/SpryTooltip2.js" type="text/javascript"></script>
<link href="../_scripts/SpryAssets/SpryTooltip2.css" rel="stylesheet" type="text/css" />
So now you will have two seperate js files and css files.
So you have this
<script src="../_scripts/SpryAssets/SpryTooltip2.js" type="text/javascript"></script>
<link href="../_scripts/SpryAssets/SpryTooltip2.css" rel="stylesheet" type="text/css" />
<script src="../_scripts/SpryAssets/SpryTooltip.js" type="text/javascript"></script>
<link href="../_scripts/SpryAssets/SpryTooltip.css" rel="stylesheet" type="text/css" />
See how that works for you.
Gary

Ok, I have two itunes library account one for the PC and one for my Mac, I have my first iphone on my PC, but i just upgrade and I would like to use my new iphone on my Mac but all of my apps and other stuff is in the first library.. How do I put my apps

ok, I have two itunes librarys account, one for my PC and one for my Mac, I use the PC for my iphone, but I upgrade my iphone and all my apps and
stuff is on the first itunes library. How do I put the apps from one iphone to the otherusing two dirffernt itunes library? please help..

Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.

How many different Apple TVs can I share one iTunes Store account with?

I currently have one AppleTV at my home, and one at my mothers home. We both share the same iTunes Store account, therefore we share the movies that each other purchase. I am interested in getting my father and my aunt and Apple TV as well, I want them to also be able to use my iTunes Store account. That way, if say my father and I both want to watch the same movie, we can split the cost.
I also currently own an iPhone, and an iPad. I'm going to be getting my mother and father iPads as well. I want them to be able to use my iTunes Store account on those devices as well, and be able to stream movies on them.
I know it says that your iTunes Store account can only be associated with 10 devices, but I'm wondering where Apple TVs fit into that stance. It's probably a stupid question, but I was just curious if the fact that it is iCloud changes anything.
Essentially, I'm wondering if four Apple TVs, three iPads, one iPhone, and my one desktop computer can all stream my iCloud movie content, simultaneously. I doubt there will ever be more than two or three going simultaneously, but I just want to know the limitations before I buy these gifts for my family members and run into an unpleasant surprise.
Thank you for your time,
Charles

as many as you can other computers with itunes accessing the shared ituned lib
likely the limitation is the network bandwidth more then number of connected devices

My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now

My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now what can I do to fix it she has paid or apps and songs and of she makes another account everything will be lost.
Need help please :) thanks

Ah thanks Razmee however there is NO option to delete the iCloud account in settings!

Can I use 2 different countries alternatively in one iTunes Store account?

Thank you very much in finding time to read (and possibly answer) this query of mine. My iTunes Store account is Philippine-based (even though I live in Dubai right now) ever since I had one and most of my apps we're purchased in that store. However, since a there are a lot of apps and most especially eBooks which I could only get from the US iTunes Store, I am planning to alternatively change the country of my account from Philippines to US and vice versa whenever I need to update apps on a specific store. But my default country would still be in the Philippine iTunes Store. Is that possible? Can I still read my purchased eBooks (from the US iTunes Store) for my iBooks app even if I revert back to the Philippine iTunes Store? Because the eBook selection for the Philippine iBookstore *****! It doesn't offer popular titles or new ones for people to read. Anyway, I've got my auntie's US address for me to be able to make a US iTunes Store account and I'll be using a iTunes gift card for my purchases since I don''t have a US-based credit/debit card with me.
I'd be so grateful to anybody who could give me specific answers to my specific questions on this post.
Thanks in advance!
- STEPHEN, 24, DUBAI, UAE

It is illegal to access an iTunes Store in one country from another country. I know what you are doing, so I'm informing you that doing so is a violation of law.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
Billing policy is the same for the iTunes and Mac App Stores.

ITunes: One account OK, one not

Similar Messages

Maybe you are looking for