Itunes opens and sits on gathering info about library

Have had several Ipods over the years but were kids. Now wife has nano and when opening I tunes get the line above about gathering info about library and never moves from there to allow me to do anything with new one.

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

Similar Messages

HT204406 Is it normal for Step 1 of iTunes Match (gathering info about library) to take hours?

Is it normal for Step 1 of iTunes Match (gathering info about library) to take hours?

If I recall correctly, mine took around 15-20 minutes for around 12,000 tunes.

Itunes match will not finish gathering info about my library

when i try to add a song to itunes match it says it is gathering information about my library but never finishes

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

HT5085 Gathering Info About your iTunes Library - Keep getting Network error

I bought iTunes Match yesterday, and so far have not been able to use it.
It gets to Stage 1: Gathering Info About Your iTunes Library and makes progress, but right at the end an error box appears saying:
"We could not complete your iTunes request. The network connection was reset.
Make sure your network connection is active and try again"
Well I know the network connection is active as I was able to be charged for iTunes Match and have had no problems making other purchases. I went to Advance > Run Diagnostics Tests from Help in iTunes and ran the Network Connectivity Diagnostics and it reported no problems.
Now I know how much Apple hate giving back refunds, but if people can't help, does anyone know how I can get my money back? If I click "Report a Problem" it simply takes me to the help pages. I tried contacting support but I received an email saying they can't help.
I'm getting quite frustrated now, so I'm reaching out and hoping someone can help me?
I've copied the diagnostic results below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CA7C40B1E98E0
Current user is not an administrator.
The current local date and time is 2012-05-18 20:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb5c046694c1f4c590202360da9f2bc5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {444AF521-4D63-434F-AC33-8F05DA9C6C64}
Description:          Microsoft Virtual WiFi Miniport Adapter #2
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {4F46CBF3-C53C-4615-AF14-B46B9785D100}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {6D3CAB28-0C0B-4701-A440-B1A90BE75551}
Description:          Dell Wireless 5540 HSPA Mini-Card Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {8C130DAB-E810-4FA6-8946-1600FFE0DB2F}
Description:          Intel(R) WiFi Link 1000 BGN
IP Address:          192.168.1.69
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Fri May 18 20:01:40 2012
Lease Expires:          Sat May 19 20:01:40 2012
DNS Servers:          192.168.1.254
Adapter Name:          {B32D9395-8937-42EC-BC5F-352D07958EDF}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-18 20:14:07.

@ deggie, I wasn't threatening ANYONE. I was simply saying how frustrating this has become, seeing how I have been trying on my own to figure this issue out for more then a month with no results. Like I said in the beginning, I have not used any other account to purchase apps or other products on my phone. I have only ever used one account. There are 23 apps that are saying they can't sync. It directs me to authorize the computer, which I do but it doesn't change the outcome. If I proceed, I lose those 23 apps correct? Do I also lose all my text messages saved, and other things such as documents in the "notes"?

I'm trying to add my airport express to my network. The airport utility shows a message that its gathering info about my network then suddenly an unexpected error message appears. Why is that?

i'm trying to add my airport express to my network. The airport utility shows a message that its gathering info about my network then suddenly an unexpected error message appears. Why is that?

Until Bob Timmons gets back to you, first decide what you would like the Express to do. I understand you want it for AirPlay remote speakers, which you can certainly do.
I am assuming that you are not using an Apple AirPort router; if that's not the case stop here and let me know.
If your existing router is not an Apple AirPort Base Station, the Express:
can "join" an existing wireless network as a client, for the sole purpose of streaming music. If that's what you want to do, do not connect it to your router with an Ethernet cable.
can "extend" an existing wired network to serve as an additional wireless access point, which can also stream music. If that's what you want to do, connect its WAN port to an available LAN port on your router using an Ethernet cable.
Then, "hard reset" the Express according to the instructions below, and configure it. The prompts should be self-explanatory. If you run into trouble, describe which of the above two configurations you decided upon, and the point at which you're getting the "unexpected problem".
To "hard reset" an AirPort Base Station: make sure it's powered up, then gently press and hold its tiny reset button. Don't apply any more force than required to feel a tactile click. Keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility.

HT4623 I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Downloaded MP3 files not visible in playlist. I can find them by going through my desktop Start button and typing in the name of the file and clicking on it, then iTunes opens and plays it but I still can't see it in the playlist.

I have downloaded several files from a radio stations archives. They download as MPEG Audio Layer 3 files. When I go to the playlist that they are supposedly in I can not see them. But if I click Start on my desktop and type in the file names then iTunes opens and takes me to the playlist (where you see no list) and begins playing. Any idea how I can get the list to show?

I have downloaded several files from a radio stations archives. They download as MPEG Audio Layer 3 files. When I go to the playlist that they are supposedly in I can not see them. But if I click Start on my desktop and type in the file names then iTunes opens and takes me to the playlist (where you see no list) and begins playing. Any idea how I can get the list to show?

I have a Windows laptop running with Windows 7 (64 bits). i was using itunes normally. Few days ago I upgraded to 10.5.2. When I completed download and install process, itunes opened and got stuck.It says "Updating itunes library". What can I do?

I have a Windows laptop running with Windows 7 (64 bits). i was using itunes normally. Few days ago I upgraded to 10.5.2. When I completed download and install process, itunes opened and got stuck.It says "Updating itunes library". What can I do?

Hi Drgeert-
The hub may not be broken per se, but Apple has made adjustments to the limits on current that can be drawn from ports.
You probably need a new hub.
These may be helpful and/or interesting:
USB: High Bandwidth and Isochronous Devices Must Be Separated
USB Product-Specific Details
Luck-
-DaddyPaycheck

When I put a cd in the computer, itunes open and I can put the music on my ipod. why wont itunes open when i put a dvd in my computer so i can put it on my ipod, too?

When I put acd in the computer, itunes opens and I can transfer music to my ipod.
Why wont itunes open when I put a dvd in the computer? It opens in windows media player. I want to transfer a dvd to my ipod.

Have you tried to click on "repair" and then try to uninstall the component?

ITunes and Finder - how are info about audio files refreshed?

I am now in the process of embedding artwork in my mp3-files using CoverScout. I have also updated info about all my tracks in the iTunes after embedding the artowrk, by selecting all the files and clicking GeitInfo and clicking OK (without making any changes). All albums are displayed correctly with new artworks. This, however, is not the case with the Finder.
Generally, if a mp3-file has (embedded) artwork then the file would be displayed as a thumbnail of the artwork in question. The thing is that the icons for the mp3-files that were recently embedded with artworks are displayed as lacking artwork (they are displayed with the simple iTunes icon). Moreover, the Preview of GetInfo window does not show that the mp3-files contain the embedded artwork. The files are not refreshed. However, if I copy or duplicate those files then the copied files are displayed correctly, with the right getinfo. This, however, does not work if moving files. The files are not refreshed when moved, only when copying or duplicating.
I find it curious that Finder does not refresh the files, even after restarting the Mac, given the fact that iTunes have the information that there is artwork. Is there a way to refresh the files in the finder without copying or duplicating the files?
Another curious thing with albums containing tracks with embedded artwork is as follows: the Finder displays some of the tracks as thumbnails of the artwork in question, but not with all the files. The same goes for the Preview of the files in GetInfo. Some have the correct Preview displaying the artwork, but some lack the info about the artwork in the Preview. Why are not all files displayed as having embedded artwork, but only some, given the fact that they belong to the same album and the artwork was embedded in the same way?
The same goes when I embed the artwork without CoverScout, by updating multiple files through iTunes (dragging the artwork to the Artwork-field in Info). The Finder does not display that the files are embedded. I must copy or duplicate these files in order to refresh the info.
A more general question: how do I refresh files in the Finder? There is no refresh button, as in the Windows.
I would appreciate your help.
Kind regards
Alex

I was wrong about one thing concerning refreshing the files. I said that restarting the Mac would not refresh the files. However, if the iTunes have info about album's/tracks artwork then the Finder will also have this info after rebooting the system. My question is whether the Finder can be refreshed, without rebooting (restarting)?

ITunes stuck on "Gathering Info about your iTunes Library"

iTunes Match starts a sync and get stuck in these location without moving forward. The status bar is at 100%. I have canceled it and started it multiple times. I have do the same thing on laptop and works fine. I have reinstalled iTunes and have shut off iTunes Match and the same thing happens.

Hi - I have exactly the same problem, but this didn't help me.
I'm trying to run iTunes Match and it simply stalls at stage 1. I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
13999 / 14010
13966 / 14010
14002 / 14010
14007 / 14010
13964 / 14010
13348 / 14010
14008 / 14010
14003 / 14010
14008 / 14010
14001 / 14010
... you get the picture. iTunes frequently also can't access the iTunes Store or comes up with unknown errors. Anyone any ideas (please exclude the ones I've tried). As far as I can see, this service simply isn't ready for prime time.
As a background, this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
I also tried as you suggested, above - this did do one thing thing - changed the number of songs iTunes sees from 14010 to 13951, but it is still doing the same thing - stalling at around 10 songs or so shy of completing stage 1.

Tried to change "Welcome" so when opens gives site name , valid info, instead of simply 'Welcome." Site can not be found once I change "Welcome" to other name...

Tried to change "Welcome" so when you type in webpage "millerstalemusic.com" and it opens main search page, you see the site, but it says "Welcome" the search page. I want it to have site name, valid info, instead of simply "Welcome."
Site can not be found once I change "Welcome" to another name...
Changed name from "Welcome" to another name. Google wants "Welcome" or can't find my site. I do not want "Welcome" to be the first thing seen on search page when searching with my website name for my site. Why can't Google find me? Changed name back, and worked, but #@!*?!!,
What to do? Yes, I "Double Clicked" and all that, but internet is insisting "Welcome" remains...
How does Google recognize my site? I was told it can take 2 months or longer for Google to discover I don't want to have
"Welcome" as my main Keyword!
Help!

hi,
I saw your website the page is named just welcome and it appears as welcome on google search.
The title of your webpage just needs to be changed and nothing else.A Title of your web page is what appears on google findings and it is the title that appears on the top most bar of browser window. On the top most bar of browser is written apple - support. and this is what will appear on google findings. 'Apple - support'
If you know HTML, just change the title.
I dont know but I think Google takes about less than 2 days to find your site thruugh its robots maybe even faster. My site appeared as i checked it - after two days and i didnt go and list it in addyoururl.

Genius stuck while gathering info about my library

I decided to use Genius for the first time. I turned it on. It started to gather information about my library. I went to bed.
Next morning, the bar had reached about twenty percent across. Itunes was unusable as it had slowed right down to glacial. I left it on for another 24 hours. After 24 hours, it had moved no further, and itunes was still glacial.
I turned everything off. Restarted. I then had to turn on Genius again, and click on the contract, as if I had never done before. The bar immediately moves up to twenty percent again, but there it sticks, nothing happens for a day, and itunes is glacial/useless.
I have looked in this forum, and deleted the itunes library genius file, as well as all apple.com cookies, as some people said that worked for them. But it didn't work for me.
I am using latest versions of itunes 10 and snow leopard. 2.16 GHz Intel Core 2 Duo imac, 1GB Memory, 20 GB left on the HD.
I'd be grateful for any help and advice.

I've been using Genius for a long time, but mine just started doing this as well.
It gathers info up to around 40%, then just bogs down. Then after about 10 more minutes, iTunes will completely freeze and give me the spinning beachball / marble of doom.
I had to force quit and this ended up locking the iTunes library file, so I repaired permissions, restarted, deleted the genius database, and watched it gather info and freeze again.
I'm on 10.6.6 and whatever the latest version of iTunes is, 2.4GHz MBP, 4 GB ram.

ITunes Match unable to complete "Gathering information about your iTunes library."

All week I have been trying to get 2 separate iTunes accounts on 2 different Macbook on Air's both running iTunes 11.3.1(2) on Mavericks 10.9.5 - the progress bar crawls along and never actually reaches the end. Both iTunes Match accounts are completely empty (i.e. show zero media available on connected iOS devices). I have signed in and out of iTunes Match, deleted the libraries and re-added them etc. but the scan just isn't working.
So, is iTunes Match being discontinued ahead of the announcements on 9/9 or is this a temporary glitch, or something thats just local to Spain?

I'm having the exact same issue on a fresh windows 7 install...pretty annoying. After a few minutes of Genius in iTunes 9.0.2 gathering information about my music library my PC crashes and turns off. This is the only issue my computer has...help?

Anyone noticed that "IF" ITunes opens and crashes...

"IF" you can get ITunes to open and it crashes, look at the lower right of your task bar. The ITunes icon is still there. Now move your mouse "over" the icon... it will disappear. It will not disappear if you do not put your mouse over it??
If you continue to open ITunes it will build another Icon for everytime you got it to open. Put your mouse over them... poof... gone.
Apple, you may want to take a look at the memory leaks or pockets inside ITunes... when your applicaton crashes, good software development practices would force anything ITunes related to unload.

More info: Downgrading to 10.6.6 made iTunes work again.
When 10.6.8 was released (last week) I upgraded to it but it has the same problem. iTunes does not go to the next track when it reaches the specified stop time - only on music videos (audios work fine).
Tried downgrading to 10.6.6 and the problem still remains. Now I am stuck with it and don't know what to do!

Itunes opens and sits on gathering info about library

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