ITunes opens only in safe mode; freezes upon normal opening (possible solutions that I found to similar problems don't seem to apply)
Hello. I've encountered a problem with my iTunes that I would like some help on solving. My computer uses Windows Vista. iTunes recently began to freeze as soon as I opened its window. On two occasions, it appeared to work the first time after turning the computer on, but would freeze upon subsequent openings. No error messages are given. It will either freeze while saying "Accessing iTunes Store," or without saying anything at all. However, iTunes appears to work just fine when I open it in safe mode (holding Shift + Ctrl while opening), although I have not yet attempted to sync a device while using safe mode. I attempted to update iTunes to its most recent version (10.6.3.25) after first experiencing this problem. The first time I tried, it didn't work, saying that "errors occured" during the update. I disabled my antivirus software (Kaspersky Antivirus 2012) and tried again. This time, my computer said that the update was successful. However, the freezing problem has persisted.
After looking through Apple support and other discussion topics, I found several things to check for (relating to similar problems) as follows. I checked for them, but they don't seem to apply to my situation. Here is what i found.
From Apple Support:
Check for third-party plugins in the following two folders:
-C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins\
Result: I found this folder, but it is empty, even with "Show hidden files and folders" enabled.
-C:\Program Files\iTunes\Plug-ins
Results: I did not find a "Plug-ins" folder in this directory, nor in the iTunes directory in Program Files (x86). However, there is a "Mozilla Plugins" folder in the (x86) directory, containing files "npitunes.dll" and "npitunes.xpt."
From Community Discussions:
-Conflict with Advanced SystemCare security tool by IObit or iCloud Control Panel
Result: These do not appear to be installed on my computer.
I also found something about Bonjour service, and that some people's similar problems were temporarily resolved when disabling Bonjour and reopening iTunes. I tried this, but it did not make a difference.
Does anyone have any ideas of what might be causing this? Thanks for the help!
No error messages are given. It will either freeze while saying "Accessing iTunes Store," or without saying anything at all.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
Similar Messages
-
I haven't been able to open iTunes normally since june when I did the automatic upgrade. I have tried resetting it to an earlier version with no results and have tried everything i could find on apple support in similar problems and nothing seems to be working. When I open my task manager it does show iTunes in the process tab but it doesn't open. When I check my iphone it says that I am not connected with iTunes.
I don't know what to do anymore and I am getting frustrated to the point of changing phones to avoid this problemNo error messages are given. It will either freeze while saying "Accessing iTunes Store," or without saying anything at all.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
My iTunes wont open in Microsoft 7 when I've tried opening it in safe mode it still will not open any help would be great, My iTunes wont open in Microsoft 7 when I've tried opening it in safe mode it still will not open any help would be great
HI,
First, there are no Mac viruses in the wild.
recently random sites have had a warning message thing come up that looks like a Norton Anti-virus telling me to run my browser in 'safe' mode or something.
So far it hasn't really done anything malicious, but I'd like to stop it before it does.
The file is an .exe file and unless you are running a Windows partition on your Mac, the Mac OS X cannot open those files. You're OK! If you are running Windows then you would need anti virus software, but it would be installed on the Windows partition, not the Mac OS X.
Nothing to be worry about. They are trying to get your to purchase anti virus software. Norton a/v for a Mac is the worst thing you could install. It's invasive and impossible to UNinstall.
You are running Snow Leopard... read here.
Mac Has You Covered - Defense against viruses and other malware
Carolyn -
Can only open Outlook in Safe Mode
Hi all, I have been using O365 for 12 months. Last week Outlook stopped working properly - never had a problem before then. The only thing I did (that I know of) was I deleted a mailbox from the navigation pane on the left hand side (right click
- remove). Since then, nothing but grief.
I can start Outlook in Safe mode no problems.
I have tried everything on this post http://community.spiceworks.com/topic/467572-outlook-2013-does-not-open-but-opens-in-safe-mode
including
I have disabled every single Addin.
I have checked that harware acceleration is turned off
I have tried outlook.exe /resetnavpane
I have deleted my profile and started again from scratch (3 times).
I have uninstalled and reinstalled O365.
Nothing is working. When I start Outlook in normal mode, it just hangs on the splash screen. Interestingly, I can right click on the Outlook icon on the task bar and select any of the options (new message, new calendar entry) etc and they all work.
The issue is that the main screen with the inbox and navigation pane wont load.
Does anyone have any ideas that might help me?Hi,
Many items are disabled if we open Outlook in safe mode. These items are features that store their settings in the registry. We can try the following steps to see the result:
1. Close Outlook if it is running.
2. Start Registry Editor.
3. Browse to the following registry location:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook
4. Rename the \Outlook part of this key to \Outlook-1.
5. Restart Outlook.
When you restart Outlook, a new \Outlook registry key that has default settings is created in this location.
In addition, we can also try using the Microsoft Office Configuration Analyzer Tool (OffCAT) to see if we can find any problem from the report. See:
https://support.microsoft.com/en-us/kb/2812744
If above doesn't work, we can also try testing this issue within a new windows profile. Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
After installing Acrobat 8, can only open Word in safe mode
After installing Acrobat 8, can only open Word in safe mode. If I delete my customized Normal.dot, then all is well. However I want the macros available from the customized Normal.dot. I tried switching Templates after opening Word and it immediately triggers an error message: "Word has encountered a problem and needs to close." It then recovers all my recent documents even though they were fine, had no need to be saved. Thinking that Normal.dot had been corrupted, I went back to the original M$ Normal.dot and re-created my macros and saved as a new Normal.dot. The next time I open Word, I get the error message.
I have a template with only one macro. It does not cause this problem. The template I prefer has 3 macros and I will need to create more.
Acrobat 8 Prof. with all updates
Windows XP
Word 2003 SP 3 with updates
Thank you in advance for any help you may give.I am told by my company's IT folks that the problem resides with Office 2003 sp3. If you remove SP3 and revert to SP2, the issue vanishes, so they say (I have not done it yet).
M$ is possibly ignoring the issue permanently, since they are on a new initiative to unseat PDF in favor of their own document format they're working on presently. I've sent a million error reports to them and....NOTHING.
Good luck.
PS- if you've found another solution, please send me an e-mail @ [email protected] -
IMac 24" boots only in Safe mode
iMac Intel 24" aluminum 3.06 processor, Graphics NVIDIA 8800 GS,from June 2008. Mac OS 10.6.7
It started a few days ago by flickering the upper part of the screen(horizontal strips) during normal use. After reboot the problem reappeared. Ata certain moment the computer would not restart, it hangs at gray screen, butthe hard drive turns and eventually other computers in a wireless networkrecognize the printer connected to the computer.
I tried all usual tricks (starting from DVD or external drive, safemode, single mode, resetting PRAM, unplugging the power cord etc.).
The computer starts only in safe mode, the gray screen becomes blue andthen normal desktop picture. Only some pictures and YouTube videos are not showing up. Safari works only with a single tab, however Firefox opens nearlyall pages.
I took the machine to an Apple shop for repairing. After 11 days theycalled me and said the video card is damaged and should be replaced (some $800). I do not have Applecare and I have to pay the costs. Before agreeing toreplace the video card I would like to know what is the origin of the problem
I wonder why the video card failed. Is it possible that another element(power supply or overheating) has caused the damage to the card? If the videocard is damaged why is it able to handle graphics when the computer is startingin safe mode?Thank you very much.
In fact it is interesting to know if a video card can be partially dead. If it works (at least partially) at safe mode that means some components of the hardware are still alive. It seems that at starting in normal mode it tries to access something for activating the graphics and it cannot. Are there extra components activated at normal startup, which are not done at safe mode?
I unplugged the computer without holding the power button (At Apple store they didn’t tell me to hold the power button for 10 seconds after unplugging to reset SMC) - also Apple doesn’t suggest to hold the power button, see:
http://support.apple.com/kb/ht3964
I restarted the computer after resetting SMC and it started normally, but after nearly 24 hours the top of the display began to flicker followed by total freeze. After that it couldn't boot in normal mode. It hangs at startup with gray screen. Only in safe mode it can boot. -
My computer is set to auto update for Windows 7 Home Premium and for Microsoft Office Professional Plus 2010. I am also running Norton 360. There was a major update for Office on 12/10/14 that seems to be when my problems started. This month, every time my updates have caused a reboot, Mozilla has failed to open. I have uninstalled it and reinstalled it several times, and it has only lasted a day or two before it crashes again. This last time it will still not open. All the instructions to troubleshoot seem to be based on the idea that the program is open and just has issues. I can't even get it to open up in Safe Mode.
I have tried to reinstall, and it says that it will launch automatically when the install is complete, but it is not working. Since Norton scans every download before it runs, I'm not certain if that is where the problem is since I never get the window that shows the step by step installer for Firefox.
What do I need to do?Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. A clean reinstall is not the same as a regular reinstall performed using the built in installer. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data -->
Please report back to say if this helped you!
Thank you. -
So firefox 4 crashes when opening in-browser pdfs and a whole host of other sites, even with no addons running.
I've found a fix: start in safe mode, then close and open in normal mode. This always solves the problem.
But '''why?''' What is causing this incredibly annoying problem. I went from happily browsing at high speeds (firefox 3.6) to suddenly finding myself propping my head on my arm, looking at a jammed firefox, trying not to go crazy, for about 2 minutes until it unjams (for pdfs - for the other sites it doesnt unjam) - and the pdf page ends up just black. God forbid I press F5 again lest I want to relive the experience.
This only happens on my work laptop. It's a top of the line laptop. It connects via a remote VPN. I'm not sure if that's relevant but I'm trying to give as much info as possible.1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.
2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? ''That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing.''
[http://support.mozilla.com/en-US/kb/Managing+Profiles]
IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.
Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:
Download Firefox Portable Test to your hard drive and double click the '''FirefoxPortableTest_4.0_Beta_#_English.paf.exe''' file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder.
The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running.
[http://portableapps.com/apps/internet/firefox_portable/test] -
My Macbook Pro won't boot up, only in safe mode!
Help, my macbook pro won't restart, only in safe mode! and it seems that safe mode has plenty of implications for use. my usb memory stick doesn't seem to be recognized while in safe mode. I was doing a cleanup on mackeeper just after I downloaded a trial version of microsoft office mac. The trial wouldn't work properly so I deleted it and decided to do a cleanup with mackeeper. than the mac froze while mackeeper was doing it's cleanup and the screen flashed black a few times. Ever since it won't boot up unless I use safe mode. Also, I downloaded the most recent updates while in safe mode but it doesn't seem to be recognizing that I already downloaded them because software update is still telling me that I have 6 updates. So I am horribly confused at this point. Please help, I need this laptop to do report cards (it's a good thing I got an extension). thanks
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in safe mode.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
The commands may line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below to select it. Copy the selected text to the Clipboard (command-C). Then click anywhere in the Terminal window and paste (command-V).
find /Sy*/L*/Ex* -type f -name Info.plist -exec sh -c '/usr/libexec/PlistBuddy -c "Print :CFBundleIdentifier" "$1" 2> /dev/null | egrep -qv "apple|Accusys|ArcMSR|ATTO|CalDigit|HighPoint|hp-fax|JMicron|print|SoftRAID|stex" && echo ${1%*.kext/*}.kext' {} {} \;
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 3
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, these steps are all copy-and-paste — no typing. Also remember to post the output.
You can then quit Terminal. -
-I am on a Mac.
-Firefox was behaving strangely, so I quit it.
-Upon attempting to reopen firefox, the situation occurred.
-Firefox is frozen.
-I can not get into the firefox menu. If I click on the firefox icon it still shows me the finder menu (no window appeared either. There are no outward signs firefox is open.)
-I can not open it in safe mode because I can not force quit it either.
-In the force quit menu it says firefox open, but nothing happens when I attempt to force quit it.
-I got no error message.
-In other words, Firefox is totally unresponsive. I can neither interact with it or force quit it.
To the solution...
-Upon research I believe its a problem with my theme, but I repeat I can not open firefox in safe mode.
-As I said, it says firefox is open but I can not interact with it.
-I can not restart my computer because it says firefox is open.
-I can not delete firefox because it says firefox is open.
I am posting this from Safari.
Please help, and thank you in advance.''Scott [[#answer-710824|said]]''
<blockquote>
With a Finder window open, are you able to force quit Firefox by selecting the Apple menu > Force Quit > Firefox?
There are another couple of way you can start Firefox in Safe Mode: one is to hold down the "Option" key when you click Firefox in the dock. The other is to run the following command in a Terminal window:
<pre>/Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode</pre>
Terminal.app can be found in Applications > Utilities. Just paste in the line above and hit the enter key.
</blockquote>
The Terminal command worked like a charm, thanks. -
Webpage displays correctly only in safe mode
A pop up window on ebay does not show correctly in Firefox. It shows correctly (fully displaying all information) in Safari and Chrome.
I reset Firefox, still same issue.
The weird thing is, it displays properly in Safe Mode.
I noticed that once the pop up window is open and if I scroll down to hide the pop up window either on top or the bottom of the screen, and then scroll back to display the popped up window, IT DISPLAYS ALL CONTENT PROPERLY!
If I only scroll up or down to hide HALF the popped up window, it will literally only show half the content that was hidden from view for a second and the rest of the content in the pop up window does not show ALL the contents.
I can't figure out what is causing this. There are no extensions installed. I tried disabling ALL the plug-ins. Same issue.
Any ideas what is causing this?If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.
*Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
See also:
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong -
THIS IS A RE-POST OF THE QUESTIONS previously posted, PREVIOUSLY POSTED, now adding a request that 3 new summary questions--at the bottom--be answered.
NOTE: I specifically need answers to the 3 new, summary Qs now posted at the bottom of the Sequence of Events:
Sequence of events:
1) I was using Version 3.6.22 and I needed to
upgrade to Version 6.0.
2) Before beginning, I set a restore point in Windows XP so that in case I did not like 6.0, I could go back to the restore point which contained
3.6.22 and I would stick with that version.
3) I did not uninstall 3.6.22 but loaded 6.0 on top of it, so to speak, thinking that would save my history and other features such as bookmarks. Opening 6.0 I was horrified to see it did not contain my history files!...so I had to go back to 3.6.22.
4) After returning back to the restore point that contained 3.6.22, on the desktop, clicking on the Firefox icon, it won't open.
5) I went to desktop, in lower left clicked Start, then clicked Programs, and yes Firefox is there as an installed program, however the tag reads Mozilla Firefox (safe mode)...so it's in safe mode and won't
open. What now?---~~~~~(end of original post).
HERE ARE THE EXACT 3 Qs I need answered:
1) Can I retreive and save MY PRECIOUS HISTORY from somewhere? Can I force new 6.0 to find and retreive it from 3.6.22) And how would I do that? That's the reason I'm trying to go back to 3.6.22, because it likely still contains my history which does not appear in new install of 6.0?
2) As it stands, go back to previous state now has Firefox 3.6.22 in safe mode. It won't open after XP went back to previous state containing 3.6.22. File tree says Firefox is installed but is now in safe mode. So Q2 is: Can I open Firefox out of safe mode and if so how?--I'd be done because it likely still contains my history.
And if not, can I get retreive my history from it somehow? Or somehow get 6.0 to rediscover it hidden somewhere (Show All History in new 6.0 install was empty).
3) Do I have to give up on retreiving my history even though it's got to be somewhere in my computer? I did not uninstall anything.
If my history cannot be retreived, then I have no choice but to proceed in life with 6.0 without my precious History, a huge store of info and loss of data for me, big time!
FIREFOX HELP NEEDS TO TELL PEOPLE HOW TO SAVE THEIR HISTORY WHEN THEY UPGRADE TO NEW VERSION and whether or not to uninstall previous FF version first. Please pass this urgent advice on to Firefox techs. I can't even figure out how to email THEM!!!!
Thank you all out there in cyberspace whereever you may be!
(P.S. Cor el, thanks for your reply...how do I reach you by email link does not work....)What in particular didn't you like about Firefox 6?
You can undo a lot of changes, either via changing settings or prefs on the <b>about:config</b> page or via extensions.
*https://support.mozilla.com/kb/common-questions-after-updating-firefox
Do a clean reinstall of the version that you want to use.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
This morning I opened firefox as usual and found that a sidebar for bookmarks on the left side of this page. I did not request this to open and I want it removed from my computer. I do not like the way it uses up the space on the page. I have tried to open firefox in safe mode but his did not clear it. If I can not remove this sidebar I will want to close firefox.
There should be a little 'x' Close button in the top right corner of the sidebar.
Alternatively, Ctrl + B will close it too. -
Yosemite installed, Firefox no longer opens, even in Safe Mode
This evening I upgraded to Yosemite. Now Firefox no longer opens, even in Safe Mode. If I try to open FF, I receive a Mozilla Crash Report. I uninstalled and reinstalled FF, made no difference. Can anyone help?
This is the crash report. I do not understand it.
AdapterDeviceID: 0x 166
AdapterDriverVersion:
AdapterVendorID: 0x8086
Add-ons: gmailwatcher%40sonthakit:1.61,%7B03B08592-E5B4-45ff-A0BE-C1D975458688%7D:1.0,%7 B1395baf2-3aa6-4d0f-83d6-1d9b66a9420d%7D:0.9.5,%7B3C9A65A6-9563-4485-BA4A-4BCD69 8BCFB4%7D:7.0,%7B5bfebbd0-9bef-4522-8823-523aeda5f2dc%7D:2.1,%7B8b86149f-01fb-48 42-9dd8-4d7eb02fd055%7D:0.26,copyplaintext%40teo.pl:1.3.2,autoscrollhelper%40tec hsmith.com:1.9.6,%7B4cc4a13b-94a6-7568-370d-5f9de54a9c7f%7D:2.7,socialfixer%40ma ttkruse.com:10.6,%7B195A3098-0BD5-4e90-AE22-BA1C540AFD1E%7D:4.2.0.0,%7B0545b830- f0aa-4d7e-8820-50a4629a56fe%7D:24.9,%7Bdc572301-7619-498c-a57d-39143191b318%7D:0 .4.1.5.2,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.5,%7B972ce4c6-7e08-4474-a285- 3208198ce6fd%7D:33.0,extension%40321youtube.com:1.3,%7B146f1820-2b0d-49ef-acbf-d 85a6986e10c%7D:0.1.9.2,firefox%40gmelius.com:5.7.7.12,jid1-UXDr6c69BeyPVw%40jetp ack:0.8.1
BuildID: 20141011015303
CrashTime: 1413609621
EMCheckCompatibility: true
Email: EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1413386076
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 166
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1418
StartupTime: 1413609618
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 33.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed. -
i have read up on all about crashes and i cant even open it in safe mode :( i have tried deleting it and reinstalling it but the problem still persists. What would you suggest i do and is there any way i canget hold of firefox 6 for mac?
Does the regular Firefox 8 release version work or does the version crash as well?
*Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
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