Itunes or quicktime conflicting with my os-windows xp

Everytime I have installed my itunes, i find when I turn off my computer and restart, my cd/dvd drive D: is not recognised. From what I can understand, the computer loads the driver for the D: Drive, but seems not to be able to find the hardware. I have had to do a complete reinstallation to original settings to get the cd/dvd drive back and operational. The problem only began when i installed itubes.

hi tj!
Everytime I have installed my itunes, i find when I turn off my computer and restart, my cd/dvd drive D: is not recognised. From what I can understand, the computer loads the driver for the D: Drive, but seems not to be able to find the hardware.
a couple of preliminary questions before we proceed.
is that a Packard Bell that you're installing itunes on? (the vast bulk of disappearing optical drive reports that we get are for Packard Bells.) if you don't have a Packard Bell, could you let us know what make and model of PC you have?
when you go into your Device Manager (right-click "My Computer", select "Manage", click "Device Manager", are you seeing a code 41 error message next to your optical drives? or is it some other error message code?
love, b

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